Colleagues, as we are well

over sixty (60) days into the

new year, ask yourselves,

“Have I made any changes

to my life that will make me

better this year? Have I

accomplished the goals

that I set for myself in 2011?

Am I performing to the best

of my capacity?

If the answers to all of these

questions are a resounding

“Yes,” then you are well on

your way! If it’s a “No,”

have no fear, you have

more than enough time to

figure out what your next

step will be and more im-

portantly put your thoughts

and words into ACTION!

We at LILHCO: A GTECH

company, aren’t solely in-

terested in your perform-

ance at work; we’re inter-

ested in your personal

welfare as well and urge

you to recommend ways

where we can help you to

make your lives better!

We have a responsibility as

a company to ensure that

the your life at work has a

positive effect on your life

outside of work.

Steve Jobs once said: “Be a

yardstick of quality. Some

people aren't used to an

e n v i r o n m e n t

where excellence is ex-

pected,” and that’s ex-

actly what we expect of you

both at work and at home.

Be proactive and invest in

yourself and participate in

one of our many online e-

learning courses which are

provided to you free of

cost! Encourage your co-

workers to join you for a

walk or be a part of a fund

raising effort to foster a

productive TEAMWORK

environment! Organize a

themed staff-family picnic!

Join a gym and workout

together! These are a few

of the initiatives that we

would love to see all of you

be a part of and that we are

sure would benefit you

personally as well.

It’s a new year and we are

hoping to excel further than

we have previously as a

company and even more so

as a family which in es-

sence is what we all are

despite our geographic

locations.

Remember that ‘Our

Team Commitments’

comprise of:

Effective Communica-

tion

Proactive Planning

Quality Customer

Service

Positive Interpersonal

Relations, and

ACTION!!

We are a T.E.A.M.! =

Together Everyone

Achieves More!”

A prosperous and produc-

tive New Year to all of you

and your families and look-

ing forward to a successful

New Year Message

Special Points To

Remember:

Effective Communication

Proactive Planning

Quality Customer Service

Positive Interpersonal

Relations, and

ACTION!!

What’s Happening?

Jan 1 — Mar 31, 2012

Office Etiquette 101 2

Spotlight On E-Learning 3

LILHCO Name Change

Announcement

5

Fitness Matters 6

Culture Shock:

The Dominican Republic

7

2011 STAR Awards

Announcement

9

Brainbuster

Super Challenge

10

Inside this issue:

Do you find that your colleagues are hovering around

you when you're on the phone? Do you feel that you are

not being respected when you are doing something ur-

gent and people just barge in on you?

If you work in a cubicle or a small office space, here are

some guidelines to follow for good office etiquette:

Do you listen to music while at work? Please do

a favour to people around you and use ear

phones. Some people prefer peace and

quiet.

If you need to talk on the phone, make sure that

you keep your voice to a lower volume. Not

everyone is interested in listening to your

conversations, especially the personal ones.

When you are talking on the phone, try to keep

your personal calls short, since some people

have a tendency to eavesdrop on con-

versations.

Turn off your cellular phone or put it on vibrate

mode, since it disrupts others around you.

It can be offensive to other staff to pass gas or

burp abrasively in the office. Etiquette indi

cates that this can be done in the restroom or

outside of the office.

If you are going to enter another staff member's

cubicle, make sure to knock first. Just think

of it as entering an office.

Be considerate of others and either make a

phone call to the person who you wish to

speak with or walk over to their cubicle.

Don't speak across the room, since this can

disrupt others.

If you need to warm up your lunch, please try to

keep it in the lunch room. Some foods that

you may think of as pleasant might be

upsetting to others.

If you need to borrow items from another per-

son's desk, please make sure to ask them

first. If it's urgent, leave them a note stating

what you borrowed.

Overhearing phone conversations is a no-no. If

you do overhear a phone conversation,

make sure to keep it to yourself.

Gossiping in the workplace is highly frowned

upon. Do unto others as you would have

them do unto you.

If you make a mess anywhere in the workplace,

be accountable and responsible and clean it

up. Your office space is your home away

from home.

Office Etiquette 101

Page 2 What’s Happening?

Page 3

Spotlight on E-learning

CLICK HERE to explore our e-learning catalog.

e-learning Catalog Sample

Advanced SUSE Administration: Part 1

(TS-EK-10039)

Building Strong Customer Relations (CS-

EK-19696)

Business Meeting Skills (PD-EK-17502)

Communicating Across Cultures (PD-EK-

19211)

Dealing With Challenging Customer In-

teractions (CS-EK-31024)

Developing and Implementing a Strategic

Plan (PD-EK-18233)

German, Level 1 Business (LG-EK-25821)

Getting the Results Without the Authority:

Completing the Project (PM-EK-24822)

Introduction to Expense Report (TA-1-112)

Sales Cycle Basics (CS-EK-15184)

Go to training.gtech.com and log in using your

SAP ID# to begin a new course today!

2012 Training Preview

Stay tuned as Learning Services is planning for classroom

training 2012!

• Leadership Programming:

Management Development Curriculum

Developing the Leader In You

Professional Skills training (DiSC Behavioral Profiling for

teams and individuals, Communication skills training,

etc.)

Career Focus & Talent Builder Workshop for employees

and managers

On-demand, just-in-time & virtual classroom facilitation

Most people feel that it is solely the employers duty to

promote safety in the workplace. This is just not true,

there are employee safety responsibilities as well!

Safety should always be a group effort that everyone

takes part in at all times. Knowing what is expected of

you will help make it easier for you to adjust to your

job. This will also give you an opportunity to ask ques-

tions if you have any concerns.

What Are The Employees Safety Responsibilities? There are several safety responsibilities employees

should be required to handle. Personal safety being

the most important of them all.

List of Employee Safety Responsibilities

1. Listen to all material begin covered during safety

meetings and ask questions when necessary. If you

need more details about how something works or

have a question about a certain safety problem it is

important to speak up. If you don’t voice your con-

cerns you will never get the answers you need.

2. If you notice a safety hazard, it is your job to report it

to a supervisor. Leaving it without telling someone

something is wrong could result in injuries.

3. Follow all Occupational Safety and Health Act

(OSHA) regulations and guidelines. This will help to reduce the number of accidents and injuries.

4. Report all accidents to your supervisor. Explain to

them exactly how the incident occurred as well as

when and where.

5. If you are not sure how to perform the required task

correctly ask for help. There is no reason not to ask

for help or advice when you are unsure of how to do

a job the safe way.

6. Keep your work area clean and free of clutter. This

will help prevent slips, trips and falls.

Remember that safety is every persons responsibility.

Employers and employees have safety responsibili-

ties. Sharing the safety duties will make it easier to keep

the workplace free of accidents and injuries.

“Work:- It isn’t just for sleep anymore.”

Safety one liners are the best way to teach others about safety in the workplace. If you have any favorite safety one liners

or jokes please feel free to share them with all of us.

Page 4

Employee Safety Responsibilities

Page 5

Fitness Matters

Did you know? The Dominican Republic is lo-

cated between the Caribbean Sea and the North Atlantic Ocean. The country is part of the Greater Antilles archipel-

ago in the Caribbean.

In terms of geographical area occupied, the Dominican Re-public is just a little larger than twice the size of New Hamp-shire.

The national game of the Do-

minican Republic is baseball. Some of the world’s best base-

ball players are Dominicans.

Did you know? The country experiences a tropical climate with seasonal changes in temperature. Rain-fall varies according to seasons.

The Dominican Republic lies at

the heart of a hurricane belt and this makes it extremely

susceptible to storms from June to October. The country has also witnessed periodic droughts and phases of occa-sional flooding.

Did you know?

The Dominican Republic is noted for the invention of the ‘merengue’ style of music. The ‘merengue’ style of music is all

about fast-paced dance music.

Did you know that the Domini-can Republic is only country in the world to have the image of the Bible on its flag?

Did you know? The oldest Cathedral in the world is situated in Santo Do-mingo. The first stone for the Cathedral was laid in 1514 by

Diego Columbus, Christopher Columbus’ son.

Santo Domingo, the capital of

Dominican Republic, is the old-est permanent settlement in the Western Hemisphere. The city was founded way back in 1496.

The Dominican city of Santiago,

the second most populated country in the Dominican Re-public, has fewer Dominicans living there than in the city of

New York.

Did you know? Pico Duarte (3175m) in the Cor-

dillera Range, the tallest moun-tain in the Dominican Republic,

is also the highest point in the Caribbean. The awe-inspiring mountain is the tallest in the Americas outside the ranges of the Western United States.

Spanish is the official language

of the Dominican Republic, al-

though English, Italian, Ger-

man, and French are also spo-

ken all over the country.

What else Would

You Like To Know?

Stop Idling

Every moment you spend idling your car's engine means needlessly wasting gas, as well as rougher wear on your vehicle. Idling for more than 10 sec-onds wastes more gas than is needed for startup.

Turn Off Your Computer

Save energy and wear and tear on your hardware by shutting down your computer at night.

Wash Your Laundry in Cold Water

An easy way to clean green is to turn the dial on your washing machine to cold. Most loads don't

need hot water, and 90% of the energy used by washing machines goes into heating. The higher the water temperature, the higher the cost to you and the planet.

Pay Bills Online

Save natural resources -- as well as late fees -- by enrolling in online bill-paying options. Paperless billing not only saves trees, it also eliminates the fossil fuel needed to get all those billing envelopes from them to you and back again. Plus, you'll save money on stamps.

Print on Two Sides

It's not that hard to print on both sides of the pa-per. But even though most software programs give that option, most of us still print only on one side of the page. Save dough and your local landfill. Print on two sides.

Get started on a green path with these simple steps.

Happy Birthday to:

Jermaine Callum (Jamaica) -Jan. 7

Michelle Headley (Barbados) -Jan. 15

Lisa Jackamn-Corbin (Barbados) - Jan. 24

Carol Lake (Antigua) - Jan. 30

Sean Antonio (Antigua) - Jan. 31

Vernicia Nisbett (St. Kitts/Nevis) - Feb 22

Joan Francis (Jamaica) - Feb 25

Janeece Banton (Jamaica) - Mar. 19

Kelia Kirton-Belgrave (Barbados) - Mar. 27

Special GTECH Anniversary

Greetings to:

Edwin Browne (Barbados) - 10 years

Karene Harris (Barbados) - 10 years

Leon Patrick (USVI) - 10 years

Natasha Daniel (USVI) - 10 years

A’nyssa Richardson (USVI) - 5 years

Krystal Fingal (USVI) - 5 years

Dornice Benjamin (USVI) - 5 years

We are pleased to announce the LILHCo STAR AWARDS for 2011. These persons were nominated by their Colleagues and Managers to be recognized for their outstanding performance in 2011. They were reviewed against a criteria of:

Job competence: All around high performance – SAP Appraisal Rating of 3.5 or higher Initiative: Willingness to go above and beyond Fosters, develops and maintains interpersonal relationships High Attendance & Punctuality Excellence, Integrity and Respect Positive Attitude, Courtesy and Friendliness Contributes to cost savings and revenue generation

What set these persons apart were their enthusiasm, commitment and positive approach to their job. This is seen in their initiative, their adapting to change, their positive attitude even when faced with challenges and their achiev-ing results. The awardees are:

Employee of the Site- Antigua Natalia Barnes

Employee of the Site- Barbados Jason Martindale

Employee of the Site- Dominican Republic Pablo Higueras

Employee of the Site- Jamaica Joan Francis

Employee of the Site- St. Kitts Vernicia Nisbett

Employee of the Site- St. Maarten Gloria Bazil-Henry

Employee of the Site- USVI Arainna Walcott

Agent Rep of the Year - Dominican Republic Rafael Estevez

Agent Rep of the Year – LILHCO Cecil Greene

Office Manager of the Year Paula Williams

Most Outstanding Cashier Arelis Peguero & Karen Joyce

Most Outstanding Finance Member Katina Dottin

Employee of the Year Paula Williams

Site of the Year St. Maarten

Brainbuster Super Challenge!!!

SOLVE BOTH

PUZZLES &

WIN A PRIZE!

SOLVE BOTH

PUZZLES &

WIN A PRIZE!