2012 Fall/Winter Course Catalog

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San Diego Employers Association (SDEA) is pleased to present its Fall/Winter 2012 Professional Development Course Catalog. Our training is a sound investment in your employees and a practical way to provide them with the skills that are essential for organizational success. SDEA is an approved provider of re-certification credits for the PHR®, SPHR® and GPHR® (Global Professional in Human Resources) by the Human Resource Certification Institute (HRCI). Your managers, supervisors and employees will receive the highest quality educational experience when they attend our courses.

For 98 years SDEA has been the premiere San Diego HR resource for companies of all sizes and industries. Our focus is to assist you in all facets of managing your workforce, drawing on our expertise in employee relations, compensation, training and compliance.

In addition to our professional development training we offer:

► Personal HR Consultation through our HR Helpline ► Comprehensive online HR resources - Business and Legal Reports ► On-site Employment Practices Audits ► 64th Annual San Diego Wage and Salary Survey ► Employee Handbook Reviews ► Job Description Reviews (exempt/non-exempt) ► Labor Negotiations ► Monthly Roundtables and Strategic Leadership Events

Fall/Winter 2012 Professional Development Course Catalog

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3 HR Certificate Program

4 Supervisory Skills Certificate Program

5 PHR®/SPHR® Certificate Preparation Program

5 CA Certificate Preparation Course

6 Harassment Prevention Training

7 On-Site Training

9-16 Course Descriptions & Dates

17 Meet the Course Trainers

18 Wage & Salary Survey

18 HR Roundtables

19 Handbook Review

20-21 Strategic Leadership Series

22 Courses & Programs - Dates by Month

COURSES:

9 Administering Benefits * 9 Administering Unemployment Insurance Claims 9 Becoming A Confident Leader 10 Conducting Effective Performance Appraisals * 10 Conflict Management * 10 Creating a Successful Goal Setting Machine 11 Dealing with Unacceptable Behaviors 11 Documentation & Termination * 11 Effective Communication for the Workplace 12 Employee Handbook Formation 12 Harassment Prevention Training 12 HR Overview *

* Course offers HRCI credits

13 Newly Appointed Supervisor 13 Orientation: It’s Not Just About the Forms * 13 Personnel Law * 14 Recordkeeping Basics * 14 Safety & Security * 14 Skills for the Successful Support Person 15 Skills for Working Leaders I & II 15 Strategic Interviewing * 16 Supervisor and the Law

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Required Courses: Administering Benefits* Conducting Effective Performance Appraisals* Documentation & Termination* HR Overview* Orientation: It’s Not Just About the Forms* Personnel Law* Recordkeeping Basics* Safety & Security* Strategic Interviewing*

Elective Courses: Administering Unemployment Insurance Claims* Compensation Basics Conflict Management* Employee Handbook Formation* Effective Communication for the Workplace* Workers’ Compensation Basics

*courses being offered this 2012 Fall/Winter Semester

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Supervisory Skills Certificate Program

The Supervisory Skills Certificate Program, offered since 1988, was developed to help new managers and supervisors learn and apply good management principles in their work groups. Using a variety of proven instructional techniques, this twelve week series builds the essential knowledge and skill that supervisors and mangers must possess to be success-ful both in today’s workplace and beyond.

Every participant who satisfactorily completes the course will receive a personalized certificate. Though good attendance is stressed, if a program participant is unable to attend one or several of the courses for a valid reason, they may make them up during the next semester. Attendance at ten of the twelve courses is required to receive the certificate.

Twelve Week Course Curriculum

Every Tuesday EveningSeptember 11 - December 4, 2012No class Thanksgiving Week

5:00pm - 8:00pm

Member: $800Nonmember: $1075

First Week - Introduction to Program

Leading in a Time of Change▪ Vision and common purpose/Unifying the organization▪ Leading by example▪ Empowering others above and beyond the call of duty

Communications▪ Interpersonal communications▪ Communication process▪ Barriers to effective communications

Orienting New Hires▪ Purpose and value of new hire orientation▪ The acclimization process and basic adult learning▪ Supervisors’ responsibility in orienting new hires

Leadership▪ The changeover to supervisor▪ Understanding the difference between working and managing▪ Identifying goals/power of vision

Coaching and Counseling▪ Characterisitics of coaches and counseling▪ Observing behavior and giving feedback▪ Dealing with performance problems

Resolving Conflict▪ Methods for resolving conflict▪ Conflict resolution styles▪ Five step process for resolving conflict and how to coach others

Time Management & Delegation▪ Overcoming the delegation barrier▪ Motivation without money▪ Delegating for employee development

Employment Law▪ Background on the law - Federal & State▪ Basic wage and hour - overtime, breaks▪ Responsibilities as a supervisor

Strategic Interviewing▪ Behavioral interviewing systems, the development of interview questions and decision-making process for hiring new employees▪ Guide for pre-employment inquiries

Reprimand, Discipline & Discharge▪ Attitudes and resistance▪ Do’s and Don’ts of disciplinary reviews▪ Documenting effectively

Performance Appraisals▪ Current legal implications▪ Effective evaluations▪ Measurable effect upon productivity & profitability

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This preparation program uses the SHRMTM Learning System. The curriculum designed by subject-matter experts, covers the HR Certification Institute Body of Knowledge and includes application exercises that develop specific competencies and decision-making skills.

Course materials correspond to the six functional ares, responsibilities and associated knowledge defined by HR Certification Institute:1) Business Management and Strategy 2) Workforce Planning and Employment 3) Human Resource Development 4) Compensation and Benefits 5) Employee and Labor Relations 6) Risk Management.

This instructor-led, online program gives you the opportunity to interact in a real-time format with fellow classmates and instructors, discuss weekly assignments or ask questions, just like being in a real classroom.

The SHRM Learning System offeres a variety of study features that reinforce concepts and help students prepare for the certification exam: • Periodic online updates on significant changes in legislation and HR policies • Comprehensive bank of test questions - more than 1,800 in all • Practice tests formatted to mimic the current HR Certification Institute exam • An interactive case study featuring real-life scenarios to test students’ ability to apply concepts learned throughout the course • The SPHR® preparation book, designed specifically for SPHR® candidates, focuses on the strategic-thinking approach of the SPHR® exam • Access to the Online Research Center, featuring HR updates, webcasts, test-taking tips, related links, and eFlashcards that can be printed or downloaded to a PDA

Class Held Online Members: $979Every Tuesday and Thursday Evening NonMembers: $1179August 14 - November 8, 20126:30pm-8:00pm

If you have your PHR® or SPHR® and want to add the California certification credentials, this course is for you.

The certification for professionals working in, or with employees working in the state of California, is designed to be a supplemental certification that focuses on the specific laws & regulations that may differ from federal laws. Before you become certified for the California specific designation, you must first pass the general (Federal) PHR® or SPHR® exam.

This program is designed for those who want a California specific HR certification prep course or for those who simply want to increase their California-specific knowledge.

It covers four key areas: • Employee and Labor Relations • Health Safety and Security • Compensation and Benefits • Leaves of Absence & Workers Compensation

This course features the Society for Human Resource Management (SHRM) Learning SystemTM

Every Thurday Evening September 6 - October 4, 2012 Members: $5954:00pm-8:00pm Nonmembers: $795

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California law AB1825, requires private businesses with 50 or more employees to provide professional training on preventing harassment, discrimination and retaliation to all supervisors and managers every two years.

More importantly, recent court cases reveal that an employer should train all their employees - not just their managers - on avoiding harassment, discrimination & retaliation. Otherwise, you as an employer leave yourself open to greater liability.

IS IT TIME AGAIN?

Harassment Prevention Training at SDEA’s Training Facility:

October 18, 2012 9:00am -11:00am December 4, 2012 9:00am -11:00am

Members: $70 Nonmembers: $120

Harassment Prevention Training (webinar):

November 8, 2012 9:00am -11:00am Members: $70 Nonmembers: $120

Interested in SDEA bringing the training to you at your facility?

Basic 2 hour on-site training prices*Members: $1000 Nonmembers: $1375

*Prices good for up to 25 people in on-site training sessions. Contact SDEA to book your on-site training.

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2012 Fall/Winter

Course Listingwith

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Administering BenefitsFacilitated by Mechel Petersen

This full day course will provide you with an overview of employee benefit plans including the basics you need to effectively manage your company’s programs. Topics include: a brief history of employee benefits, the basic elements of health, life, disability and retirement plans, selecting and managing your vendors/service providers, and current issues. You will gain a solid foundation in many aspects of employee benefits including the advantages and disadvantages of typical plan design.

This course is designed for those new to employee benefits or for human resource professionals with responsibility for employee benefit programs.

September 28, 2012 9:00am - 4:00pm Members: $130 / Non Members: $200

Becoming a Confident LeaderFacilitated by Janis Whitaker

This highly interactive, content-rich workship will focus on leadership skills and strengths needed in today’s workplace. Obtain useful tools and practice valuable skills to become a confident strategic leader in your organization.

Topics include the power of feedback (and feed forward), listening skills, and an instruction to managemenet theory to improve performance to become a confident leader.

September 13, 2012 9:00am - 4:00pm

Members: $130 / Non Members: $1200

Administering Unemployment Insurance ClaimsFacilitated by Michelle Peard, SPHR-CA

This workshop is designed to provide a brief overview of the UI system and focus on dealing with the practical issues of managing unemployment insurance claims. This course will review the common forms employers must respond to and provide practical application for taking action.

In addition to interactive exercises, the participants will learn:

▪ How to provide responses using clear facts▪ How to use a UI flowchart to put together a strategy for responses▪ How to prepare witnesses for a UI hearing▪ Strategies for keeping UI costs down▪ Review case studies for practical application and understanding of outcomes

October 9, 2012 9:00am - 4:00pm Members: $130 / Non Members: $200

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Conducting Effective Performance Appraisals Facilitated by Michelle Peard, SPHR-CA

This program provides supervisors and managers with the basic skills required to effectively evaluate and manage performance appraisals as an ongoing management process.

Participants will learn to use job-related performance expectations to help support organizational goals, measure performance, coach employees toward improved productivity, and how to plan and conduct appraisal interviews.


Creating a Successful Goal Setting MachineFacilitated by Jan Zaragoza

This is a half-day workshop dedicated solely to setting and achieving effective goals; aligning indiviudal goals to organizational strategies and goals; translating company strategy into daily work (so people aren’t doing “fake work”); breaking goals into manageable, measur-able steps; identifying and handling what’s keeping us from achieving our goals.

November 1, 2012 9:00am - 12:00pm

Members: $70/ Non Members: $120

Conflict ManagementFacilitated by Janis Whitaker

Congratulations! You are still in the race! The Human Race! That means we all have to deal with conflict, personality differences and lots of stress. Learn why avoiding conflict simply does not work. Find out your conflict management style and strategies, tips and techniques to use when you have a challenging situation or are dealing with a difficult person.

This hands-on informative session will get you thinking about conflict in a new light! It will also give you some new ideas for getting past challenges and into problem solving!

October 16, 2012 1:00pm - 4:00pm Members: $70 / Non Members: $120

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Dealing With Unacceptable BehaviorsFacilitated by Dr. Lori Miller

Do you sometimes have trouble dealing with behaviors you consider rude or unacceptable? Learn how to identify toxic behaviors and diffuse them before they get out of hand. The practical management methods taught in this workshop will help you restore workforce morale, avoid future disciplinary action, and increase productivity levels.

This workshop will teach participants how to: ▪ Identify the root causes of performance problems▪ Intervene without causing resentment▪ Maintain open communication channels with the parties involved▪ Turn performance problems around▪ Conduct a formal disciplinary conference in case problems persist

December 5, 2012 9:00am - 4:00pm Members: $130 / Non Members: $200

Documentation & TerminationFacilitated by Michelle Peard, SPHR-CA

This course will cover the documentation process and the importance of good documentation. We all know we need to document, but are you aware that good documentation may prevent lawsuits while bad documentation may cause lawsuits? Participants in this course will get practical experience writing warnings and creating documentation that will protect both them and their organization’s best interests. You also will be provided with effective methods of applying discipline and the keys for handling terminations, whether due to a reduction in workforce, disciplinary action or any other reason.


Effective Communication for the WorkplaceFacilitated by Janis Whitaker

When employees do not communicate clearly with each other, the resulting misunderstandings can create barriers between them. Each group sees the difference in the other group and believes the others are not only wrong, but are deliberately doing things to cause problems. This results in poor customer service, productivity, and morale. To establish and maintain a productive work environment, employees need to understand the importance of open, two-way communication between people.

This workshop will teach you to: ▪ Overcome barriers and increase your understanding of others’ differences▪ Assess communication effectiveness▪ Create a clear, concise message

November 15, 2012 9:00am - 12:00pm Members: $70 / Non Members: $120

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Employee Handbook FormationFacilitated by Jennifer Jacobus, PHR-CA

A well written handbook can be a great tool in helping with an organization’s day-to-day activities as well as a legal defense for potential litigation when needed. A poorly written handbook that contains legalese, language that is confusing or limits an empoyer’s flexibil-ity, or policies that are not followed or not applicable can be an employer’s worst enemy. This workshop offers a structured process for developing and/or reviewing a handbook.

Topics to be covered: ▪ Pros and cons of employee handbooks▪ Purpose of employee handbooks▪ Resources available for developing handbooks▪ Legal issues that should be covered▪ What to and what not to include

December 13, 2012 9:00am -12:00pm Members: $70 / Non Members: $120

Harassment Prevention TrainingFacilitated by Jennifer Jacobus, PHR-CA

California law AB1825, requires private businesses with 50 or more employees to provide professional training on preventing harassment, discrimination and retaliation to all supervisors and managers every two years.

Training will: ▪ Help companies promote a harassment-free and discrimination-free environment ▪ Help attendees spot, address, and remedy potential problems ▪ Teach attendees to respond effectively to harassment complaints ▪ Provide attendees with tools to help prevent them and their companies from being sued

October 18, 2012 9:00am -11:00amNovember 8, 2012 9:00am -11:00am*December 4, 2012 9:00am -11:00am Members: $70 / Non Members: $120

*webinar

HR OverviewFacilitated by Michelle Peard, SPHR-CA

An overview geared toward human resource professionals who are new to the field, management personnel with HR responsibilities, small-business owners and line managers/supervisors who want to obtain a more thorough understanding of the critical aspects of HR.

In this workshop, we will: ▪ Summarize major employment laws influencing personnel decisions▪ Design effective employment interviewing and hiring strategies▪ Review contents of personnel files and retention guidelines▪ Define required employee benefits and who pays for them▪ Determine whether your independent contractors are really independent

September 12, 2012 9:00am - 4:00pmNovember 6, 2012 9:00am - 4:00pm Members: $130 / Non Members: $200

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Newly Appointed SupervisorFacilitated by Dr. Lori Miller

This program will provide participants with the leadership tools they will need to grasp the full range of their responsiblities, inspire others, and achieve results as newly appointed supervisors. This workshop focuses on the communication, motivation, and problem solving skills necessary for supervisory success, as well as providing the practical tools needed to build positive working relationships. This is a “must have” experience for all new supervisors.

▪ Inspire others▪ Manage your time▪ Lead by example▪ Recognize others’ strengths and use them effectively▪ Delegate properly


Orientation: It’s Not Just About the Forms!Facilitated by Michelle Peard, SPHR-CA

Most employers realize the importance of giving an orientation but many don’t dedicate the time and resources. This program will show how to add power and punch to your program in order to provide a new hire with a successful start to the organization. Learn how to decrease new hire turnover, increase morale and loyalty, as well as project a positive company climate and culture to your workforce.

Participants will learn: ▪ A map (tool) for designing an effective orientation program▪ What information needs to be covered in an orientation program▪ How to tie the orientation program to performance management▪ Tools for engaging your supervisors as part of the on-boarding team▪ How to effectively evaluate your orientation program and continuously improve it

September 18, 2012 1:00pm - 4:00pm

Members: $70 / Non Members: $120

Personnel LawFacilitated by Attorneys at Paul, Plevin, Sullivan & Connaughton LLP

This course provides human resource professionals, supervisors, managers and executives with an overview of Federal and California employment laws. This course helps to alert participants to actions needed by employers to avoid corporate and personal liability as well as penalties for non-compliance with workplace laws.

Topics include: ▪ Equal opportunity policies▪ Employment discrimination and retaliation▪ Pre-employment inquiries and reference checks▪ Overtime and other critical wage and hour issues▪ Employee classification as exempt or nonexempt▪ Wrongful termination and much more!

December 6, 2012 8:00am - 12:00pm Members: $70 / Non Members: $120

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Recordkeeping BasicsFacilitated by Michelle Peard, SPHR-CA

The importance of recordkeeping in human resource programs has risen dramatically in recent years due to Federal and State compliance requirements and organizational needs to track resources, and expenses. In this seminar, participants learn the importance of accurate and necessary recordkeeping.

Course content includes: ▪ Updated regulations on what to keep, where to keep it and why▪ How long to keep records▪ Who can access and use information▪ The importance of objective documentation for use if resolving potential questions, problems, or legal charges


Safety and SecurityFacilitated by Cathi Marx, ALCM, COSS, CHS-V

This workshop addresses areas of employer responsibility that are often included as HR Department accountabilities - safety and security. These areas have significant compliance actions to meet and serious consequences for non-compliance.

Participants will learn about the moral, legal, and financial obligations employers have in regards to workplace safety including how to prepare and respond if OSHA conducts an inspection.

Workshop addresses: ▪ 10 most important things an HR professional should know about workplace security post 9/11▪ How to integrate best practices of safety, security and human resource leadership

October 23, 2012 8:30am - 12:30pmDecember 12, 2012 8:30am - 12:30pm Members: $70 / Non Members: $120

Skills for the Successful Support PersonFacilitated by Jan Zaragoza

This workshop is an opportunity for support people to sharpen their skills and increase their value to their manager and organization. After this energizing, fun workshop, attendees go back to the office rejuvenated and ready to put their skills to work!

Topics covered include: ▪ Forming a partnership with your manager▪ Developing the core competencies of accountability, skill in handling obstacles, and commitment to results▪ Getting more done by learning how to better communicate with co-workers/other depts.▪ Clarifying what’s most important about your job▪ Handling multiple priorities, managing several projects, and working with changing deadlines▪ Determining future goals and objectives▪ Understanding your professional image▪ Employment discrimination and retaliation▪ Learning how to more effectively present your ideas one-on-one or to a group▪ Working better with others through the understanding of different personality and behavioral styles


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Skills for Working Leaders IFacilitated by Jan Zaragoza

Supervisors and leaders have a profound effect on employee motivation, job satisfaction, and performance. This interactive, fast-paced program covers the basic skills necessary to set new supervisors up for success as it develops supervisors who can best support, coach and grow employees.

Topics included are: ▪ What makes a good leader and coach?▪ Setting clear expectations and providing on-going feedback▪ How to have the difficult conversations about performance▪ Best practices for giving positive feedback▪ Strengthening communication and listening skills▪ The role of a manager, managing people who were peers, and understanding the difference between being a buddy and a supervisor▪ Presenting ideas so they are heard and acted upon

.October 11, 2012 9:00am - 4:00pm Members: $130 / Non Members: $200

Skills for Working Leaders IIFacilitated by Jan Zaragoza

This unique program is designed to help leaders and supervisors maintain a productive work environment, improve motivation and morale, and provide new tools for managing workers. Powerful techniques are taught that help attendees improve their relationships, move toward their goals, and be more successful at work. This workshop stands alone, or builds nicely on the Skills for Working Leaders I workshop.

The workshop includes a personality style assessment which allows participants to increase understanding of their own communciation and work syle and how to better work with people.


Strategic InterviewingFacilitated by Janis Whitaker

A major problem facing managers and supervisors today is how to hire the right people. If your selection process isn’t effective, you waste both time and money. By improving the interviewing process, an organization will not only be able to hire top employees, but also spend less time interviewing while achieving compliance with EEOC requirements. In this program, you will learn about a systematic method of hiring called “behavioral interviewing”. It will help you to uncover behavior patterns so you can accurately predict future work performance

Participants will receive a copy of the book “Interviewing By Example”, authored and signed by the instructor ($20 value)


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Supervisor and The lawFacilitated by Michelle Peard, SPHR-CA

Do your supervisors understand the relationship between current employment-related laws and their role as a supervisor? Do they comprehend their responsibilities in avoiding costly legal processes?

This overview has been developed specifically for supervisors to give them an understanding of various employment-related laws. Hiring, firing, performance appraisals, disciplining, documentation, sexual harassment and the Americans with Disabilities Act will all be discussed in great detail.


Updating Your Supervisory SkillsFacilitated by Dr. Lori Miller

Whether we like to admit it or not, our skills as supervisors can get worn down by the day-to-day grind of business. This updated workshop reviews what it takes to be an effective and inspiring leader. Get motivated again!

Remember the joys and challenges inherent in the job. Rediscover your enthusiasm and learn some new tools in the process. This hands-on workshop will give you an opportunity to practice already-acquired but fogotten skills and help you lead, motivate, and communicate more effectively


How to Register:

Registering to SDEA’s training courses and programs is easier than ever before! You can do so:

• By calling our registration line at 858.505.0024• By emailing us at [email protected]• Or online at www.sdea.com

SDEA Cancellation Policy:

All reservation cancellations for ANY SDEA event must be received within 3-5 business days prior to the event in order for registrants to receive a full refund. Within 2 days of the event, registrants will receive a 50% refund. And within 24 business hours, registrants will not be eligible for a refund. Scheduled participants who fail to attend will be billed for the full cost of registration.

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2012 Salary SurveyThe 2012 San Diego Salary Survey is available for purchase!

For the 64th consecutive year, SDEA is proud to provide base pay and incentive pay for various industries as well as breakdowns on company

revenue and size. Participation tripled from last years’ survey making this a great benchmarking tool specific to the San Diego area.

Learn more by visiting www.sdea.com or giving us a call at 858.505.0024.

Order

yours

today!

HR Roundtables Every month, SDEA hosts a roundtable that focuses on a particular topic of interest to San Diego businesses and employers. Each roundtable is presented by an expert on the topic of discussion and attendees are encouraged to ask questions and discuss their thoughts with other participants.

Confidentiality - September 9, 2012 11:30am - 1:00pm How to Become a Good “Bad Guy” - October 19, 2012 11:30am - 1:00pm Investigation in the Workplace - November 9, 2012 1 1:30am - 1:00pm

Members: $35/ Nonmembers: $45For complete descriptions and location details, please visit www.sdea.com or call 858.505.0025Dates and topics are subject to change. Please refer to online calendar for updated information.

Members: $400Nonmembers: $525

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Fall/Winter 2012 Course Trainers

Cathi Marx - Cathi Marx is Vice President of Risk Management Services with Aspen Risk Management Group. She began her career in environmental health and safety in the Coast Guard Reserves in Port Safety and Security. She has a strong ability to analyze exposures and loss history to advise and implement safe, cost effective, efficient, and regulatory compliant solutions. Cathi has a long history of working with clients and brokers to minimize loss exposure for their clients, protecting employees from workplace injury and providing strategic improvement plans to senior management.

Jan Zaragoza is the author of “MEETINGS OVER EASY” — How to Have Better, Shorter, More Productive Meetings. She is president of High-Performance Training Solutions, a performance improvement firm specializing in the areas of business communications and supervisory and management development. She designs and conducts training programs on time management, strategic presentation skills, business writing, coaching skills, effective meeting skills, and performance management.

Janis Whitaker is the owner of J P Whitaker & Associates, a results-oriented management training and consulting enterprise since 1991. Janis has been a trainer and educator since 1977. She was a Corporate Trainer and Supervisor in the manufacturing environment for seven years for a Fortune 500 Company. As a trainer and consultant, she has experience working in many different environments. Her subtle humor, personable style and seasoned professionalism set her apart as a very sought after trainer.

Jennifer Jacobus has worked for the SDEA since 1988 and is an expert in the field of Human Resources. Jennifer conducts Human Resources audits, drafts and reviews employee handbooks, and provides advice and assistance with employer-employee/employment related issues for the SDEA membership. Jennifer has created and conducted training in the areas of employment law, exempt and non-exempt status, independent contractors, and handbook dos and don’ts.

Lori Miller, Ph.D. is a professional business consultant and college professor who teaches people how to enrich and sophisticate their professional and personal goals. The series of workshops she offers through SDEA is designed to motivate business people to understand and reinvigorate their work environments and goals, to clarify their roles at work, and to become more successful communicators in the work place. She also works as a professional coach and editor, and many have used her assistance in re-framing their resumes.

Mechel Peterson has over 19 years of professional experience in Human Resources with a solid background in Compensation, Benefits and HRIS. In-depth knowledge of base and incentive compensation both domestically and internationally. Strong background in equity programs, executive compensation and global compensation programs.

Michelle Peard has over 20 years of HR experience with an emphasis in training and development. She has consulted hundreds of employers from manufacturing, non-profit, financial and service industries on various HR issues ranging from compliance with state and federal laws, strategic initiatives and the development of training programs for first line supervisors, middle managers, executives and HR professionals. She served as President of San Diego-ASTD (American Society for Training and Development) chapter, received a “lifetime achievement award” for her contribution to the profession and is also a life-time member of ASTD.

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2012 Salary SurveyThe 2012 San Diego Salary Survey is available for purchase!

For the 64th consecutive year, SDEA is proud to provide base pay and incentive pay for various industries as well as breakdowns on company

revenue and size. Participation tripled from last years’ survey making this a great benchmarking tool specific to the San Diego area.

Learn more by visiting www.sdea.com or giving us a call at 858.505.0024.

Order

yours

today!

HR Roundtables Every month, SDEA hosts a roundtable that focuses on a particular topic of interest to San Diego businesses and employers. Each roundtable is presented by an expert on the topic of discussion and attendees are encouraged to ask questions and discuss their thoughts with other participants.

Confidentiality - September 9, 2012 11:30am - 1:00pm How to Become a Good “Bad Guy” - October 19, 2012 11:30am - 1:00pm Investigation in the Workplace - November 9, 2012 1 1:30am - 1:00pm

Members: $35/ Nonmembers: $45For complete descriptions and location details, please visit www.sdea.com or call 858.505.0025Dates and topics are subject to change. Please refer to online calendar for updated information.

Members: $400Nonmembers: $525

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STRATEGIC LEADERSHIP SERIESBest Practices and Lessons Learned from Industry LeadersDesigned for CEOs and Their Leadership Teams

SDEA Welcomes Holly GreenCEO & Managing Director, �e Human Factor, Inc.Reboot & Reload Your Brain to Thrive in Today’s Hyper Paced World!

Do you feel like you are running every day, but struggling to keep up and get ahead in today’s hyper paced world? Reboot & Reload will take you on an interactive, upbeat journey to continue your success in a rapidly changing world by incorporating innovation into almost everything you do. The session uses principles of neuroscience to focus on: ► Exploring our brain and why & how our success gets us stuck► Exposing participants’ current decision making and thinking processes► Learning how to ask the right questions to drive results► Changing our thinking to get clear on what is possible► Unlearning tried and true innovation eradicators► Practicing innovation techniques

The session enables participants to see the world in a multitude of ways so that innovation becomes an every day activity – not just something you do when you are brainstorming with a team. Numerous tips and methods are provided for triggering new thoughts and approaches. Participants walk away with multiple tools and techniques that can be put into practice immediately to achieve desired business results and will also receive a series of weekly email follow up materials to supportd the habit of innova-tion.

SEPTEMBER 25, 20124:30pm - 6:30pmLocation: TBD

Members: $65.00Nonmembers: $75.00

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SDEA offers an easy and affordable business solution: • SDEA will thoroughly review your handbook for compliance.• Changes and updates are made directly to the document and recommendations will be highlighted for review.• Your SDEA consultant will personally discuss the changes and

recommendations with you before you make your update decisions.• Upon your final approval, your Employee Handbook will be update and compliant with the most recent State and Federal labor laws.

Is Your Handbook In Need Of Some Housekeeping?

Did you know that an outdated or poorly written Employee Handbook can be used against an employer in the event of a claim filed against an employer?

With legal requirements changing annually, State and Federal labor laws can be confusing and complicated. A regularly updated Employee Handbook provides protection from employment related legal and financial risks.

Reliably updated Employee Handbooks require HR expertise and a significant investment of time. Your time is money!

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SDEA Welcomes Holly GreenCEO & Managing Director, �e Human Factor, Inc.Reboot & Reload Your Brain to Thrive in Today’s Hyper Paced World!

Do you feel like you are running every day, but struggling to keep up and get ahead in today’s hyper paced world? Reboot & Reload will take you on an interactive, upbeat journey to continue your success in a rapidly changing world by incorporating innovation into almost everything you do. The session uses principles of neuroscience to focus on: ► Exploring our brain and why & how our success gets us stuck► Exposing participants’ current decision making and thinking processes► Learning how to ask the right questions to drive results► Changing our thinking to get clear on what is possible► Unlearning tried and true innovation eradicators► Practicing innovation techniques

The session enables participants to see the world in a multitude of ways so that innovation becomes an every day activity – not just something you do when you are brainstorming with a team. Numerous tips and methods are provided for triggering new thoughts and approaches. Participants walk away with multiple tools and techniques that can be put into practice immediately to achieve desired business results and will also receive a series of weekly email follow up materials to supportd the habit of innova-tion.

SEPTEMBER 25, 20124:30pm - 6:30pmLocation: TBD


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Class & Program Dates By Month

► August 08.10.12 Roundtable: Labor Commissioner* 08.14.12 PHR/SPHR Online Study Group Begins

► September 09.06.12 California Certification Prep Course Begins 09.11.12 Supervisory Skills Certificate Program Begins 09.12.12 HR Overview* 09.13.12 Becoming a Confident Leader* 09.18.12 Orientation: It’s Not Just About the Forms* 09.19.12 Supervisor and the Law 09.21.12 Roundtable: Confidentiality* 09.25.12 Strategic Leadership Series - Holly Green 09.26.12 Documentation & Termination* 09.28.12 Administering Benefits*

► October 10.02.12 Conducting Effective Performance Appraisals* 10.03.12 Skills for a Successful Support Person 10.09.12 Administering Unemployment Insurance Claims* 10.10.12 Updating Your Supervisory Skills 10.11.12 Skills for the Working Leader I 10.16.12 Conflict Management* 10.18.12 Harassment Prevention Training 10.19.12 Roundtable: How to Become a Good Bad Guy* 10.23.12 Safety & Security* 10.25.12 Strategic Interviewing*

► November 11.01.12 Creating a Successful Goal Setting Machine 11.06.12 HR Overview* 11.07.12 Strategic Leadership Series - Bruce Binkowski 11.07.12 Skills for the Working Leader II 11.08.12 Harassment Prevention Training (webinar) 11.09.12 Roundtable:Investigations* 11.13.12 Recordkeeping Basics* 11.14.12 Newly Appointed Supervisor 11.15.12 Effective Communication*

► December 12.04.12 Harassment Prevention Training 12.05.12 Dealing with Unacceptable EE Behavior 12.06.12 Personnel Law* 12.12.12 Safety & Security* 12.13.12 Employee Handbook Formation

All classes will be held at SDEA’s Training Facility unless otherwise noted. All special events and PHR® /SPHR®, CA Certification Prep Courses may be held at locations other than at SDEA. Please contact SDEA directly 858.505.0024 for more information or refer to the website www.sdea.com.

Training Facility: 4180 Ruffin Road, Suite 295 San Diego, CA 92123


SDEA Welcomes Bruce BinkowskiExecutive Director of the San Diego Bowl Game Association

“Bink” �e Voice of San Diego

November 7, 20124:30pm - 6:30pmLocation: TBD


Did you watch Steve Garvey’s walk-off home run at the 1984 Padres Playoff Game 5 against the Cubs and wished you were there? Did you cringe listening to the infamous rendition Roseanne Barr gave of the National Anthem at the 1990 Padres game? Bruce “Bink” Binkowski did, except that Bruce witnessed these memorable SD moments first hand as announcer for the San Diego Padres from 1986 to 1999. Announcing 1,101 consecutive games for the San Diego Padres warrants the title “Voice of San Diego”.

Binkowski’s philosophy as an announcer, a public speaker and a manager is to “not just be a cheerleader, but to be a part of the actual game”. That wisdom has served Bruce well over his thirty five years with the San Diego Bowl Game Association as he grew from being the first paid employee of the Holiday Bowl in 1978 to Executive Director in 2001; a position Bruce still holds.

There is something for each of us to learn from this San Diego icon, whether it be tips on successful public speaking and public relations, or lessons on the skills it takes to produce two nationally recognized bowl games within a week of each other every December while managing a staff of 7,150.

“Binks” combined skill set developed over years as a public address announcer, morning sports radio DJ, public relations manager and executive director has created a rare individual with a wealth of strategic leadership knowledge to share. This is an event you will not want to miss!

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human resources

Class & Program Dates By Month

► August 08.10.12 Roundtable: Labor Commissioner* 08.14.12 PHR/SPHR Online Study Group Begins

► September 09.06.12 California Certification Prep Course Begins 09.11.12 Supervisory Skills Certificate Program Begins 09.12.12 HR Overview* 09.13.12 Becoming a Confident Leader* 09.18.12 Orientation: It’s Not Just About the Forms* 09.19.12 Supervisor and the Law 09.21.12 Roundtable: Confidentiality* 09.25.12 Strategic Leadership Series - Holly Green 09.26.12 Documentation & Termination* 09.28.12 Administering Benefits*

► October 10.02.12 Conducting Effective Performance Appraisals* 10.03.12 Skills for a Successful Support Person 10.09.12 Administering Unemployment Insurance Claims* 10.10.12 Updating Your Supervisory Skills 10.11.12 Skills for the Working Leader I 10.16.12 Conflict Management* 10.18.12 Harassment Prevention Training 10.19.12 Roundtable: How to Become a Good Bad Guy* 10.23.12 Safety & Security* 10.25.12 Strategic Interviewing*

► November 11.01.12 Creating a Successful Goal Setting Machine 11.06.12 HR Overview* 11.07.12 Strategic Leadership Series - Bruce Binkowski 11.07.12 Skills for the Working Leader II 11.08.12 Harassment Prevention Training (webinar) 11.09.12 Roundtable:Investigations* 11.13.12 Recordkeeping Basics* 11.14.12 Newly Appointed Supervisor 11.15.12 Effective Communication*

► December 12.04.12 Harassment Prevention Training 12.05.12 Dealing with Unacceptable EE Behavior 12.06.12 Personnel Law* 12.12.12 Safety & Security* 12.13.12 Employee Handbook Formation

All classes will be held at SDEA’s Training Facility unless otherwise noted. All special events and PHR® /SPHR®, CA Certification Prep Courses may be held at locations other than at SDEA. Please contact SDEA directly 858.505.0024 for more information or refer to the website www.sdea.com.

Training Facility: 4180 Ruffin Road, Suite 295 San Diego, CA 92123

23 Fall/

Win

ter

PresortedFirst-Class Mail

U.S. Postage

San Diego CAPermit No 700

2012 Fall/Winter Course Catalog

Documents

Transcript of 2012 Fall/Winter Course Catalog