2011 07 Cloud Service Contracts Get Stormy Final
-
Upload
michele-hudnall -
Category
Documents
-
view
240 -
download
0
description
Transcript of 2011 07 Cloud Service Contracts Get Stormy Final
![Page 1: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/1.jpg)
Announcements:Sunday, September 11•Don’t miss the Opening Reception this evening from 5:00–7:00pm in room Grand 8. The Data Center World Opening Party will provide you with ample opportunity to relax and network with your peers.
Monday, September 12•The Peer Connection Luncheon will take place from 12:15–1:30pm in room Grand 7.•The Data Center World Expo and Cocktail Reception will be located in Cypress Hall 1 and will take place from 4:15–6:45pm.
Tuesday, September 13•The exhibit hall will open today at 11:30am and lunch will be provided in the expo hall. The Data Center World raffle ticket collection will begin today. Deposit your raffle tickets in sponsoring exhibitor’s booths during the expo hours of 11:30am–1:45pm. The raffle will take place from 2:15 to 2:30pm in the expo hall in Lounge A. You must be present to win! Only one prize per person will be collected.
Wednesday, September 14•The closing session will take place today. Be sure to attend “When Disaster Strikes–Will You Be Prepared?” presented by AFCOM’s Data Center Institute Panel from 10:30–11:30am in room Grand 1.
![Page 2: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/2.jpg)
Michele HudnallSolution Product Marketing
![Page 3: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/3.jpg)
“How the Cloud Looks from the Top: Achieving Competitive Advantage in the Age of Cloud Computing” – A Harvard Business Review Analytic Service Report, June 2011
![Page 4: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/4.jpg)
“How the Cloud Looks from the Top: Achieving Competitive Advantage in the Age of Cloud Computing” – A Harvard Business Review Analytic Service Report, June 2011
![Page 5: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/5.jpg)
Conservative efficiency gain in an $1B organization
![Page 6: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/6.jpg)
1-12% of revenue is IT spend 5% is $50M in IT spend
Conservative efficiency gain in an $1B organization
![Page 7: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/7.jpg)
$ 35M is operations70% of IT spend is operations
1-12% of revenue is IT spend 5% is $50M in IT spend
Conservative efficiency gain in an $1B organization
![Page 8: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/8.jpg)
5% is $50M in IT spend
$ 35M is operations
$ 17.5M spent on people
70% of IT spend is operations
50% is spent on human capital
Conservative efficiency gain in an $1B organization
1-12% of revenue is IT spend
![Page 9: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/9.jpg)
5% is $50M in IT spend
$ 35M is operations
$ 14.875M keeping lights on!
1.5% of revenue
$ 17.5M spent on people
70% of IT spend is operations
85% of time is reacting and
maintaining
50% is spent on human capital
ProactiveProactive
15%15%
ReactiveReactive
50%50%
MaintenanceMaintenance
35%35%$14.875M
$14.875M
Conservative efficiency gain in an $1B organization
1-12% of revenue is IT spend
![Page 10: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/10.jpg)
• Conservative 15% improvement
• Reduce reacting and maintaining
from 85% to 70% – $14.875M to
$12.250M
A $2.625M shift to drive growth!
ReactiveReactive
40%40%ProactiveProactive
30%30%
MaintenanceMaintenance
30%30%
Conservative efficiency gain in an $1B organization
5% is $50M in IT spend
$ 35M is operations
$ 14.875M keeping lights on!
1.5% of revenue
$ 17.5M spent on people
70% of IT spend is operations
85% of time is reacting and
maintaining
50% is spent on human capital
1-12% of revenue is IT spend
![Page 11: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/11.jpg)
Services to the Cloud
Quality in the Cloud
Success in the Cloud
![Page 12: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/12.jpg)
Classifying ServicesStrategyNew Role of IT
![Page 13: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/13.jpg)
![Page 14: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/14.jpg)
Commodity versus custom◦ Well defined, atomic
Volatile demand versus capacity◦ Infrastructure on demand
Agile development◦ Infrastructure and platforms on
demand
New/changing services Keep it simple!
Workloads
Workloads
Workloads
How are my services
How are my services
perform
ing?
perform
ing?
![Page 15: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/15.jpg)
Orchestrator◦ Build, deploy, run (Old) ◦ Buy, deploy, manage (New)
Service managers
Service analyzers
Vendor managers
![Page 16: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/16.jpg)
Service ProvidersManagementService Levels and Penalties
![Page 17: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/17.jpg)
Define the service◦ Performance, availability◦ Data, security◦ Responsiveness
How service is delivered◦ Processes◦ Tools◦ Reporting
Viability◦ Time in business◦ Customer base◦ Customer references
![Page 18: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/18.jpg)
Service accountability◦ What do they provide◦ Perception versus reality
Aggregation of data Service performance◦ Tune the services◦ Drive growth
Balance ◦ Operating efficiency◦ Growing effectiveness
![Page 19: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/19.jpg)
Reasonableness◦ Standards◦ Balance risk
Service◦ Performance◦ Responsiveness◦ Security◦ Data
Penalties◦ Balance risk and value
![Page 20: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/20.jpg)
Change, Change, ChangeService AccountabilityEnd of Contract
![Page 21: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/21.jpg)
Operations roles are changing Discussion is changing◦ Service performance◦ Cost versus value
Deployment is changing Acquisition versus operating Service provider catalyst Reasons to right source◦ Create change and standards◦ Not for cost
![Page 22: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/22.jpg)
IT owns the service Selling to the business Know your services◦ Cost, value, risk
Service enable Measure services Back-up plans Vendor management◦ 3-7% of the contract value◦ Changing operational roles
![Page 23: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/23.jpg)
Plan for the end Data◦ Who owns it?◦ How will it be turned over?◦ Transition period
Define the terms What is your back-up plan?
Begin with the end in mind
![Page 24: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/24.jpg)
![Page 25: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/25.jpg)
Amazon, Intuit . . . ◦ Innovators, change how business
is transacted
There are and will be outages Risk takers and naysayers◦ Leaders and followers
Mitigate risk Service enable Backup, redundancy?
![Page 26: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/26.jpg)
Service strategy
Change, change, change
Service accountability
Vendor evaluation
Service levels and penalties
Vendor management
End of contract
How are my
services performing?
![Page 27: 2011 07 Cloud Service Contracts Get Stormy Final](https://reader033.fdocuments.net/reader033/viewer/2022060123/559727211a28abf80d8b47b0/html5/thumbnails/27.jpg)
Michele HudnallSolution Product [email protected]
Worldwide Headquarters
1233 West Loop South, Suite 810
Houston, Texas 77027 USA
Worldwide: 713.548.1700
N. America Toll Free: 1.888.323.6768
NetIQ.com
NetIQ, an Attachmate business.
© 2011 NetIQ Corporation. All rights reserved.