2010 Q2 Analysis

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Customer NameIntradoName of ReportMonthly Status Reporteriod of Report01-Apr-2010 to 30-Apr-2010

Serial # Ticket # Task Description Severity Module Status

1 313107 Medium AR Closed

2 323136 Medium AR Moved to Customer Queue

3 334674 Medium OM Work in Progress

4 336040 High OM Closed

5 338338 Medium BOM Waiting on Customer

6 341159 Medium PO Closed

7 343140 High OM Work in Progress

8 347055 Medium ECO Closed

9 348302 Medium Projects Moved to Customer Queue


11 352625 Medium OM Waiting on Customer

12 354917 High Projects Waiting on Vendor

13 354993 Medium Projects Waiting on Customer

14 355983 Medium OM Closed

15 356059 Medium IB Closed

16 360325 High INV Closed

17 360652 Medium ASCP Waiting on Vendor

18 365845 Medium WiP Moved to Customer Queue

19 367138 High INV Work in Progress

20 367897 Medium Sys Admin Waiting on Customer


22 370880 Discrete component pick release Medium WiP Closed



25 377809 Medium Sys Admin Closed


27 379406 High WiP Work in Progress28 379409 High WiP Closed


30 384145 Medium Waiting on Customer


32 384187 Medium Projects Work in Progress


34 385248 High ASCP Closed



37 387876 High MRP Closed

38 388710 High AR Waiting on Customer

39 389000 High Projects Closed

40 389694 High Projects Work in Progress

41 389946 High WiP Closed

42 390259 Pending shipping transactions High OM Closed


44 390602 High WiP Moved to Customer Queue

45 390804 High OM Work in Progress

46 391041 Medium Moved to Customer Queue



49 392082 Medium AP Work in Progress

50 392166 Medium PO Waiting on Vendor

invoices should go to the following

invoices from 1-Jul-09 to 31-Jul-09. Therece v ng e ema no ca on orac e

.

. ,

e approver approves roug ema

on rece ve ema no ca on rom

attached the exception report as wella one, e pac ng s we no pr n or

us ransac e e

used miscellaneous transactions,

- - ne em or e mon: serv ce ems w orm

All components have to be issued to thegenera e an e uyer as no ng o

an repa r or ers. now n e pas s e

m n max repor . p - . s

Same thing for the "inventory" and

analyst suggests Intrado apply either of

different on different screens at thepar num er n a wor or er. an no

a er a requ remen s are ou e n

correct currency has been selected andcon rac s a greye ou ye e su m erv.

to be changed. Please let me knowre g s go ng o a spec c accoun

914210horizontal plan (Advanced Supply chain

ays or more ear er, e rece v ng

n or er o mo y e

.'.

occur. ,

.

comm men currency ssue or pro ec

but all our jobs are now at the closed

. . .

has an incorrect address. The incorrectpr n e o ay are no pr n ng e sa es

repor s com ng over w e

.

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52 393557 High ASCP Waiting on Customer





57 395019 Medium INV Moved to Customer Queue


59 395660 Medium OM Moved to Customer Queue


61 395842 Medium OM Work in Progress



64 397970 Medium PO Work in Progress


66 398751 High PO Waiting on Customer


68 Meetings Meetings Meetings Meetings

69 Management

a e c ose once e scr p an

.

managemen mo u e. s no greye's nce en e n o comes ou an ,

PPSS-Purchase Item Template, please

days/warning" last week so the receiveran no c ange e sc e u e s p a e

got the new laptop last week. I tried to, ne num er an ave

"get the GL account charge to it....I'd

s, can you p ease move ou o an c ec was ssue an was u y

expenses reports. Andrea was not able

anagem anageme anageme

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Offshore Comments

1.5

Issue is assiged to Corp-Iconnect 2

3.5

1.5

1.75

2.75

6.25

8

OWC needs to be scheduled. 3.25

5.5

3.25

3.75

2.5

0

1

1.5

Response from Oracle is awaited 4.25

Issue scope was not clear 2

2.5

3.5

1.75

0.5

3

1.5

0

0.5

50.5

4

5.25

1.5

1.5

1.25

1

6.5

5

0

2.5

1.75

2.5

0.25

0.5

2.75

With Iconnect Engineering 1

5.5

With Different group 1

4

8

6

4.25

T meConsumed (in

minutes

T meConsumed in

Hours

ser response was

on any instance. Instead of user

thereafter transferred to Corp-

user, erea er ana ys s oo

esponse was awa e rom

,

scheduled.Assigned to Heather

confirm,she prefereed to discuss

this issue. Issue is not clear to

awaited form Intrado about

esponse was awa e rom

ccoun genera or wor ow

response was awaited from

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3

9.25

0.5

3.5

2.5

6

5.25

2.25

Not a long pending issue. 0.75

1

3.25

Needed approval of Heather 3

4.5

2

1.5

Needed more analysis 1

1

10

19.95

152.20

00

be created.Assigned to Iconnect

ac ne spec c ssue,

prov e exp ana on, esponse

Molly, she needed to check withee s more ana ys s w

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Customer Name IntradoName of Report Monthly Status ReportPeriod of Report



2 343140 High OM Moved to Customer Queue




6 367897 Medium Sys Admin Closed


8 379406 High WiP Waiting on Customer

9 384145 Medium Moved to Customer Queue

10 384187 Medium Projects Work in Progress

11 388710 High AR Closed

12 389694 High Projects Moved to Customer Queue



15 392082 Medium AP Work in Progress


17 354993 Medium Projects Moved to Customer Queue

18 393557 High ASCP Closed





23 338338 Medium BOM Closed


25 398751 High PO Closed

26 400805 Medium Projects Closed27 400722 Medium PO Closed


29 393764 HIgh WiP Closed

30 401184 Medium AP Closed


32 360653 Low BOM Waiting on Customer

33 402856 HIgh WiP Waiting on Customer

34 404500 Medium OTL Work in Progress

35 404414 Medium ECO Work in Progress


37 404598 Medium OTL Closed


39 407816 High PO Waiting on Customer

40 407985 Medium iEXP Work in Progress

41 407946 Medium BOM Ackwnowledged


43 408399 Medium Projects Waiting on Customer

44 Meetings Meetings Meetings Meetings

45 Management

- - - -

Can you please remove OM team from

I don't receive email notification from

I just transacted 106101856 the packing slip

The workbench is not exploding by supplier;

Min/Max report is not working again. I run it

Lately , many orders entered by me are

Min/Max report.Some items are not coming

Can not change requirements on the part

Oracle contracts are getting stuck in a sort of Serv.

We charge freight on certain invoices, mainly

This could affect close- could be urgent

Anne Marie Goyette has booked orders

SO 106102148, 106102152, 106202726

The following line items listed in the

When employees pick "small tools

Month-end - We did a pre-approved batch to

Month-end - A pre-approved batch was done

MRP not fonctionning properly.Past due POs

Lina Cannot able to cancel the open lines on

Please look at order number, 106900413, line

I need to be able to see tracking shipping

Ticket Description: Added lines to a

Organization Item Work in process tab Supply

PO=12078 is in "incomplet" status...I can't get

PO=11370, ordered qty:250, received 250

Project 2835 - when Chris Husted opens theThere is another "stuck" PO, PO # 8836. As

avid Cheong and I have both tried to "Return

Can not close jobsI am unable to run the request called:Supplier

PO=9130 created on 21-jul-09 can't be

Need query/Discoverer report that would: 1.

Issue was already raised in ticket 339626 that

Capitalized labor for an employee that is

ECO 953E: PO # 9131. Oracle is not allowing me to

Time card submissions by my direct reports

In AUTO CREATE, I used to see the

I am unable to receive in PO # 11941. The

Expense report 76841 - Status shows

Pegging information is not calculated for

Added lines to a sales order stay at "Booked"

Month-end projects: Again this month, there

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Offshore Comments

4.5

0.5

3.25

7.5

3.75

7.5

3

0.5

0.5

14

4

4.5

0.5

1.25

4.75

5.25

0.25

1

1

5.83

1

1.5

1.51

15

1.75

4.42

3.75

3.25

1.5

2.75

1

4

1.5

1.5

1

0.25

1

0.5

10.0019.95

142.45

TimeConsumed

(in minutes)

TimeConsumed in

Hours

No response from user.

TKT not in our

On 08 June Aniruddha has

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Customer Name IntradoName of Report Monthly Status ReportPeriod of Report



2 367138 High INV Waiting on Customer


4 384187 Medium Projects Work In Progress

5 392082 Medium AP Waiting on Vendor


7 402856 High WiP closed

8 404500 Medium OTL Work In Progress

9 404414 Medium ECO Waiting on Vendor


11 407985 Medium iExp Out of Zensar Queue

12 407946 Medium MRP Waiting on Customer

13 408329 Medium OM Out of Zensar Queue

14 408399 Medium Projects Waiting on Vendor

15 409121 Reset Apps Password for B Roriguez High Sys Admin Closed

16 409196 Medium Projects Out of Zensar Queue


18 392166 Medium PO Out of Zensar Queue



21 414475 Medium OM Waiting on Vendor

22 415108 High OM Waiting on Customer

23 415279 High OM Resolved

24 415306 Medium Projects Closed

25 415478 Medium OTL Waiting on Customer 26 415832 Medium PO Out of Zensar Queue

27 415761 Medium OTL Waiting on Customer

28 416606 High WiP closed

29 416565 Medium WiP Resolved

30 NoTicket PO Req 13310 Medium PO Work In Progress

31 417230 Medium PO Waiting on Customer

32 343140 Medium OKS Waiting on Customer

33 416812 Medium OM Resolved

34 418990 High OM closed

35 noTicket Unable to create sales order Medium OM Waiting on Vendor 36 419398 Medium GL Acknowledged

- - - -

The workbench is not exploding by

Min/Max report is not working again. I

Can not change requirements on the part

We charge freight on certain invoices,

When employees pick "small tools

PO=9130 created on 21-jul-09 can't be

Issue was already raised in ticket 339626

Capitalized labor for an employee that is

ECO 953I am unable to receive in PO # 11941.

Expense report 76841 - Status shows

Pegging information is not calculated for

Added lines to a sales order stay at

Month-end projects: Again this month,

All the lines stay at "awaiting project

status and not at received

The following line items listed in the

Can not close jobsUnfortunately, these exceptions are not

The spares order #106202885 has been

Hi , these orders have been booked but

OM to AR process is not working. I am

Get the attached warning message when

: User is getting the error "TheI never received the new Java to install.

I am unable to access any DEF phase

uncosted transactions + failed close jobs.Part number description is not showing

PO # 9921 was cancelled in 2009. This

S Labbe received huge Amt of

so CANNOT BE BOOKED - Sales

CANNOT ATTACH DOCUMENTS IN

There are 7 group id that have been

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Offshore Comments

120 2.00

690 10.15

180 3.00

610 10.16

280 4.66

345 5.75

570 9.50

495 8.25

120 2.00

285 4.75

90 1.50

330 5.50

330 5.50

495 8.25

240 4.00

1395 23.25

480 8.00

315 5.25

135 2.25

225 3.75

240 4.00

195 3.25

120 2.00

135 2.25

90 1.50

105 1.75

30 0.50

Time

Consumed(in minutes)

Time

Consumed inHours

Issue cannot be replicated,

Issue cannot be replicated,

Root cause was to be

Solution given. User needs

Solution conveyed, Check

We don't have the

On TST the Notifications do

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Monthly Consumption

Apr-10 May-10 June-10

Hours Contracted 250 250 250

Hours Consumed 152.2 142.45 144.08

Hours Unutilized 97.8 107.55 105.92

Apr-10

0

50

100

150

200

250

300

250

152.2

97.8

Hours Contracted Hours Consumed

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May-10 June-10

250 250

142.45 144.08

107.55 105.92

Linear Regression forHours Consumed

Hours Unutilized

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Ticket Status

Status Apr-10 ay-10une-10Acknowledged 0 1 1

Open 0 0 0

Closed 34 21 13Waiting on Customer 11 6 7

Waiting on Vendor 3 3 7

Moved from Zensar Queu 8 6 5

Work in Progress 11 6 3

Grand Total 67 43 36

AcknowledgedOpen

Cl

0

5

10

15

20

25

30

35

40

0 0

34

1

0

1

0

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sedWaiting on Customer

Waiting on VendorMoved from Zensar Queue

Work in Progress

11

3

8

11

21

6

3

6 6

13

7 75

3

Apr-10 May-10 June-10

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Severity Chart

High Medium Low Grand Total

Apr Tickets 29 38 0 67

May Tickets 14 28 1 43

June Tickets 12 24 0 36

High

0

5

10

15

20

25

30

35

40

29

1412

Apr Tickets

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Medium Low

38

0

28

1

24

0May Tickets June Tickets

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Ticket vs Module

Module pr-10 ay-10une-10AP 1 2 1AR 3 1 0

ASCP 3 2 1FA 0 0 0

0 0 0ECO 1 1 1GL 0 0 1iExp 0 1 1

0 0 0INV 6 2 1MRP 1 0 1OM 21 9 7OTL 0 2 3PO 9 9 6

Projects 8 6 6SC 2 1 0Sys Admin 2 1 1BOM 1 3 0IB 1 0 0OKS 0 0 1WIP 8 3 5

Total 67 43 36

Discoverer

InstallBase

APASCP

Discoverer GL

InstallBase

0

5

10

15

20

25

1

3 3

0 0

1

0 0 0

6

21

2

0 0

1

0

1

0

21

0

1

0 0

1 1 1

0

1

Apr-10

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RP OTL

Projects

SysAdmin IB W

IP

1

21

0

98

2 21 1

0

8

0

9

2

9

6

1 1

3

0 0

3

1

7

3

6 6

0

1

0 0

1

5

ay-10 June-10

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Module vs Tim

Modules

AP 1 6.00 6.00 2 5.75 2.87 1 10.16 10.16

AR 3 6.00 2.00 1 0.50 0.50 0 0.00 0ASCP 3 14.50 4.83 2 4.50 2.25 1 2.00 2FA 0 0.00 0.00 0 0.00 - 0 0.00 0Discoverer 0 0.00 0.00 0 0.00 - 0 0.00 0ECO 1 8.00 8.00 1 2.75 2.75 1 8.25 8.25GL 0 0.00 0.00 0 0.00 0 1 0.00 0iExp 0 0.00 0.00 1 1.00 1.00 1 2.00 2Install Base 0 0.00 0.00 0 0.00 0 0 0.00 0INV 6 14.25 2.37 2 11.25 5.60 1 10.15 10.15MRP 1 0.00 0.00 0 0.00 - 1 4.75 4.75OM 21 62.00 2.95 9 18.25 2.28 7 40.25 6.7OTL 0 0.00 0.00 2 5.50 2.75 3 17.25 5.75

PO 9 31.25 3.47 9 21.75 2.41 6 17.16 4.29Projects 8 19.00 2.37 6 10.50 1.75 6 16.25 4.06SC 2 6.25 3.13 1 0.00 0 0 0.00 0Sys Admin 2 3.50 1.75 1 0.00 - 1 0.00 0Bom 1 1.75 1.75 3 5.00 1.67 0 0.00 0IB 1 1.00 1.00 0 0.00 - 0 0.00 0OKS 0 0.00 0.00 0 0.00 - 1 1.50 1.5

WIP 8 15.75 1.97 3 25.75 8.58 5 13.00 4.33

Apr-10Tickets

Apr-10Hours

Apr-10Avg/Ca

se

May-10

Tickets

May-10

Hours

May-10Avg/Ca

se

June-10

Tickets

June-10

Hours

June-10

Avg/Case

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ModulesADI

AP

AR

ASCP

ASCP/MINMAX

BOM

CRM

CST

Discoverer

ECO

ECO / WF

ENG

Engg

GL

i*Proc

IB

iExp

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INV

iProc

Meetings

MFG

MRP

OKS

OM

OM/PAOTL

PA

PO

Projects

SC

SYS

Sys Admin

WF

WIP

Meeting

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eModules / Hours

Module /Avg Time

AP

AR

A

SCP

FA

Discov

erer

ECO

GL

iExp

InstallB

ase

INV

MRP

OM

OTL

PO

Projects S

C

SysAd

min

Bom IB

OKS

WIP

0.00

10.00

20.00

30.00

40.00

50.00

60.00

70.00

Apr-10 Hours May-10 Hours June-10 Hours

A

P

A

R

ASC

PFA

Discoverer

EC

O

G

L

iExp

InstallBase

IN

V

MR

P

O

M

OTL

P

O

Projec

ts

S

C

SysAdm

in

Bo

m IB

OKS

W

IP0

2

4

6

8

10

12

Apr-10 Avg/Case May-10 Avg/Case June-10 Avg/Case

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Month-wise Tickets Closed

Month Tickets

April 34

May 21

June 13Total 68

April May June

0

5

10

1520

25

30

35

4034

21

13

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% of Tickets Closed

Month Tickets

April 50

May 49

June 36

Total 135

April May June

0

10

2030

40

50

6050 49

36

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Number of Tickets Handled

Month TicketsApril 67

May 43

June 36

Total 146

April May June

0

10

20

30

40

50

60

70

80

67

43

36

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Average Hours to Close Ticket

Month HoursApril 2.21

May 2.49

June 1.6

April May

0

0.5

1

1.5

2

2.5

3

2.21

2.49

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June

1.6

2010 Q2 Analysis

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