CLIVE FIRE DEPARTMENT

2002 Annual Report

“Our mission is to be the leader in emergency services through

compassion, competence, and a commitment to safety.”

CLIVE FIRE DEPARTMENT Fire Department Organization

Chief

Administrative Assistant

Medical Director

Asst. Chief EMS

Asst. Chief Fire

Westside Station

Special Services

Day Staff

Career Lieutenant

Career FF/P’s

FTE’s

Training Officer

Medics

Lieutenant Training Officer

Firefighters

Lieutenant

Captain

Firefighter/ Medics

Lieutenants (5)

Lieutenant

Healthcare Coordinator

Chaplains (3)

Safety Officer

Photographers (2)

CLIVE FIRE DEPARTMENT Personnel

Welcome New Personnel in 2002

Honoring Years of Service

Ten Years of Service-Pat Daly Ten Years of Service-Kevin Tiemens

Joe Karre, MD (Medical Director) Gary Lewis (EMS) Curtis Mann (EMS) Gene Schaller (EMS) Chad Sposeto (Fire) Tom Tippins (EMS)

Scott Lyon - Promoted to Lieutenant.

Annual Awards

Member of the Year-Kevin Kielmann Officer of the Year-Matt Sonnenburg

Firefighter of the Year-Stu Isaacson Medic of the Year-Kevin Kielmann

Fire Rookie of the Year-Eric Ennen Medic Rookie of the Year-Jonathan Skeens

Staffing Administrative Staff Larry Bever, Photographer Lamar Hudson, Asst Chief Rick Roe, Chief Tony Collins, Asst Chief Joe Karre, MD, Med Director Joni Wilkinson, Admin Asst David Goodwin, Chaplain P.J. McDonald, Chaplain Terry Wilkinson, Chaplain

Harbach Station 32 Joe Andrews Greg Bender Jeff Bierling Jeff Bolton* Tammy Buman Steve Bunce Chris Cross Pat Daly Ken Delaney Josh Engman* Eric Ennen Kyle Frizzell

Christopher Hall Denise Harlan Doug Hazen Stuart Isaacson Kim Johnson* Dragan Juric Eric Kallem Kevin Kielmann Brandon Killam Bob Kock Gary Lewis* Scott Lyon

Steve Lyon Dave Lyons* Curtis Mann* Paul McCarthy Ayal Naggar Jeremy Nelson* Dave Pettengill Gene Schaller* John Schiefer Jeff Schneider Jonathan Skeens Matt Sonnenburg*

Chad Sposeto Tony Sposeto Dave Steffen Brian Stoaks Erika Storbeck Steve Stultz Sanjay Subramaniam Kevin Tiemens Tom Tippins* Stuart Wilson *Have responded from both stations.

2002 Promotions

Westside Station 22 Todd Albrecht Jason Boyd Chris Brandt Craig Carlson John Carlson Mike Clark Corry Dolbeer Kent Efnor Chad Egenberger Geoff Elliot

Mike Feekes Joe Finken John Gallagher Brandy Grillet Kevin Hawn Brandon Hufford Greg Jones Patrick Jones Eric Kozak Jason Kammerer

Marty Knowles Ryan Knowles John Kraemer Kelly McConnell David Melz Paul O’Connell Ryan Pietzsch Brian Plath Doug Rex Pat Seiler

Rob Seiler Chris Shade Greg Siembieda John Stark Frederick Stuedemann Erik Tetmeyer Mike Whitsell Michael Wigham

130 155 145 163 146 170 132

0

50

100

150

200

Sun Mon Tue Wed Thu Fri Sat

Incident Responses by Day of Week

Incidents by Year

476 390 413 479 663 633 666 681181 318 217 264

311 387 339 361

0

500

1000

1500

1995 1996 1997 1998 1999 2000 2001 2002

FireEMS

CLIVE FIRE DEPARTMENT Statistics

349571

39 1 10 64

0

200

400

600

Clive (Eastof 104t h)

Clive(West of104t h)

Urbandale Waukee West DesMoines

WindsorHeight s

Incidents by District

138 151 35 33

585

990

100200300400500600

ResidentialStr uctur e Fi r e

Commer cialStr uctur e Fi r e

Non-Str uctur alFi r e

Hazar dousMater ials

Emer gencyMedicalSer vices

Rescue

Type of Alarm Summary

020406080

100120

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Incidents by Month

Fire

EMS

Total

27 18 2310 19 9 13

40 3658 59 66 63 71 83

68 57 62 5946 55 43 36

200

20406080

100

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

Count of Incidents by Alarm Hour

CLIVE FIRE DEPARTMENT Response Times

6:203:24 5:19 6:24

8:39

0:00

4:00

8:00

12:00

Entire City East of 104th(Days)

East of 104th(Nights &

Weekends)

West of 104th(Days)

West of 104th(Nights &

Weekends)

First EMS Unit on Scene(I.e. First Ambulance or Paramedic Unit)

6:38 6:15 5:33 6:18 8:01

0:00

4:008:00

12:00

Entire City East of 104th(Days)

East of 104th(Nights &

Weekends)

West of104th (Days)

West of104th (Nights& Weekends)

First Fire Suppression Unit on Scene(I.e. First Fire Engine or Ladder)

0:00

4:00

8:00

12:00

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Average Response Times by Month

FireEMS

CLIVE FIRE DEPARTMENT Services

Emergency Medical Services

Fire Suppression

Fire Prevention Programs

-Schools -Daycares -Tours

Community Education

-First Aid

Extrication

Hazardous Materials Response

-Initial Operations

Inspections &

CLIVE FIRE DEPARTMENT EMS Response Times

EMS Response < 3 min.

EMS Response 4-7 min.

EMS Response 7-11 min.

EMS Response >12 min.

CLIVE FIRE DEPARTMENT Fire Response Times

Fire Response < 3 min.

Fire Response 4-7 min.

Fire Response 8-11 min.

Fire Response > 12 min.

CLIVE FIRE DEPARTMENT Call Overview—Types of Alarms

EMS Responses

Fire Responses

HAZMAT Responses

CLIVE FIRE DEPARTMENT Citizen Initiated Performance Assessment (CIPA) The Clive Fire Department was part of a CIPA process that involves citizens identi-fying and evaluating their own definitions of performance. The citizens chose Emer-gency Medical Services provided by the Clive Fire Department as one of their first two services areas to review. They chose the following five performance indicators to assess:

• EMS Staff’s professional appearance • EMS Staff’s professional conduct and courtesy • EMS staff’s competency in handling an emergency situation • Response time of arrival at scene by EMS Staff after a 911 call • Citizen’s trust in the Clive Fire Department to keep my community safe

These performance indicators were evaluated through customer service surveys coordinated by Iowa State University. The results of these surveys are as follows:

• Professional appearance—81% Excellent, 14% Acceptable • Professional conduct and courtesy—93% Excellent, 5% Acceptable • Competency—84% Excellent, 14% Acceptable • Response time—75% Excellent, 15% Acceptable • Citizen’s trust—74% Excellent, 13% Acceptable

CLIVE FIRE DEPARTMENT Department Changes Establishment of a Career Lieutenant

Through growth and growing pains, we identified the need to reclassify an exist-ing paramedic/firefighter position to that of Lieutenant. This appointment was made in December. This change has led to more direct leadership of our day staff, increasing the coordination of projects, training, and accountability. This change also freed up some additional time for the Assistant Chief of EMS, who also functions as the Fire Marshal.

Implementation of Traffic Signal Preemption System Approximately 50% of Clive is equipped with a traffic signal preemption system. This system allows fire, police, and public works crews to obtain a green light when approaching an intersection. The primary uses for this system are for emergency response of fire and police vehicles, as well as snow removal by public works crews. The primary advantages of this system are the:

• Safety of controlling the intersection during an emergency response. • Improved response times through ore effective traffic flows.

The system has proven highly effective. The remaining intersections will be installed in 2003.

West Metro Fire/EMS Collaboration Taskforce During 2002, the fire and EMS agencies dispatched through Westcom (Clive, Urbandale, and West Des Moines) formed a task force on collaboration. The task force was charged with identifying how our agencies could work more effec-tively together. We frequently work together during significant events and busy periods. We also conduct some similar activities. The task force identified the following priorities: • Joint Firefighter Recruit Class – A six-month, 150-hour, firefighter recruit

class was conducted between September to February. Approximately 20 firefighters from all three cities were certified through this process.

• Numbering System – During the transition from three dispatch centers into one (Westcom) each agency kept their own unique numbering system. We developed a new number-ing system which has been tested and imple-mented. The benefit of a new numbering system is the regional standardization. This improved con-sistency and efficiency for the Westcom dispatch-ers and the Westcom agencies.

• Standardized SOGs – Because we operate to-gether on a frequent basis, the task force formed a committee to analyze when standard operating guidelines should be consistent. They are also charged with developing the standardized guidelines. The committee is currently in process.

CLIVE FIRE DEPARTMENT Training and Safety

Safety Audit Our Safety Committee conducted a comprehensive safety audit as outlined in National Fire Protection Association (NFPA) Standard 1500. This audit reviewed an exhaustive list of safety related issues in all facets of Clive Fire Department operations, including:

• Emergency Operations • Facility Safety • Medical and Physical • Member Assistance & Wellness • Critical Incident Stress Program

• Administration • Organization • Training and Education • Vehicles, Equipment, and Drivers • Protective Clothing & Equipment

The Safety Committee members are: • Steve Bunce • Pat Daly • Denise Harlan • Kevin Kielmann • Dave Pettengill • Rick Roe • Dave Steffen

The Safety Committee chose the following items as priorities for our efforts in 2003: 1. Hearing Protection 2. Critical Incident Stress Management 3. Multiple Accountability Officers for Large

Incidents 4. Protective Equipment Fitting 5. Risk Management Plan 6. Respiratory Protection Plan

During 2002, the Clive Fire Department conducted extensive preparation and training for mass casualty incidents. Three major activities are necessary to coordinate the emer-gency scene management and the medical needs when multiple patients are involved. These activities are the:

• Triage of patients to prioritize care for the more seriously injured. • Treatment of patients to stabilize any life threatening injuries. • Transport of patients

MCI Training

Classroom training and simulated mass casualty incidents were used to de-velop our understanding and practical skills. In addition, our preparations included the development of job aid kits to more efficiently man-age each activity. The job aid kits were adopted county wide in subsequent regional MCI planning and training.

CLIVE FIRE DEPARTMENT Planning

Mission Statement

Our m ission is to be the leader in emergency services through compassion, competence, and a commitment to safety.

Core ValuesCompassionW ell Trained/ConfidentW ell Maintained/Cutting Edge Equipm entTeamwork

PrideLeadership

Comm itment to SafetyRegional LeaderInnovationProfessionalism

ContinuityDedication

During 2002, a strategic planning process was initiated to establish our core values, mission, and vision. This planning process involved department wide input and participation. Through December, we have established the Core Values, Mission Statement, and Chief’s Vision.

Chief’s VisionA provider of emergency services w ith well-trained, dedicated, and compassionate professionals. W e are leaders in emergency services who are viewed as one of the best prepared, trained, and capable organizations in our region.

The continuation of strategic planning in 2003 will include finalizing the SWOT (Strengths-Weaknesses-Opportunities-Threats) analysis and identifying our or-ganizational priorities.

Strategic Planning

Staffing Plan Clive Fire Department

Five YearStaffing Plan

A staffing plan was developed for vision and planning as we continue to grow in service area and call volume. The staffing plan addresses the needs for weekday staffing/supervision, dedicated fire marshal resources, staffing the expansion of a Northwest Fire Station, and full-time training officer resources.

CLIVE FIRE DEPARTMENT In Rememberance of 9/11

The Clive Fire Department wishes to pay tribute to our brothers and sisters who made the ultimate sac-rifice during the tragic events of September 11, 2001.