www.1call.com • info@1call.com

Now you can be “pro”active to help your patients remember appointments, and eliminate “no shows”

with 1Call’s Pro Show Appointment Reminder!

Pro ShowThe Innovative Appointment Reminder Solution!

Pro Show

Healthcare organizations must constantly contend

with patients who miss their scheduled appointments, and forget to notify their doctors of the cancellations. These “no show” appointments create additional pressure on medical, administra-tive and financial resources.

The 1Call Pro Show Appointment Reminder application helps you be proactive to help your patients remember their appointments. Pro Show saves time, saves money, and increases staff productivity by making sure patients are aware of upcoming appointments.

Sophisticated Services and Reduced Labor CostsPro Show allows healthcare organizations to offer all types of enhanced notification services that are completely automated, or with minimal operator involvement. In addition to patient reminders, you can use the versatile Pro Show to send physi-cians and staff meeting reminders, class remind-ers, along with virtually any type of notification service needed.

Pro Show features mod-ular outbound calling capabilities that allow your organization to start small and grow to a system that makes thou-sands of calls a day, and sends unlimited text mes-sage reminders.

The multilingual capabilities of Pro Show help ensure you can use this convenient service for more of your patients, physicians and staff.

Integration with Other SystemsPro Show features seamless integrations and importing capa-bilities with your existing HIS or appointment taking software. Pro Show works with other applica-tions that can supply information in the form of a file, a database

connection, XML, CVS, or HL7 notification.

HIPAA CompatibilityPro Show’s capabilities go much further than just contacting people about appointments. Pro Show incorporates HIPAA controls to help your organi-zation adhere to HIPAA regulations and maintain patient privacy.

E-mail is one of the many convenient Pro Show contact methods to help keep your physicians’ appointments filled!

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Convenient Notification MethodsUse Pro Show to notify patients, physicians, and staff as many times as needed, by a variety of methods. Choose any combina-tion of these notification meth-ods to contact each person: • phone call • e-mail • pager

In addition, Pro Show can help with generating mail-ing lists for reminder letters or postcards.

Simplified SchedulingPro Show streamlines the process of notifying patients, physicians, and staff of upcoming appoint-ment and event information 72 hours, 48 hours, 24 hours, or any amount of time prior to the appoint-ment. Using Pro Show, you can schedule reminders to be sent at predetermined times, or instantly when the information is received.

The Pro Show Scheduler automates the notification process by analyzing the data it receives to determine when to initiate the reminder service, and what method should be used for each reminder.

Designed to Meet Your NeedsUsing Pro Show, you can cus-tomize reminders to meet your organization’s specific needs. The flexibility of Pro Show allows you to determine when and how many times each recipient receives a reminder call or mes-sage. For example, you could send a confirmation e-mail immediately, and then place a call at a later

date to remind them about the upcoming appointment or event.

Pro Show lets you control the specific hours during the day that reminders can be sent, eliminating late night and early

morning calls. You can also ensure reminders are sent only on weekdays, and not on weekends or holidays.

Built-in EfficiencyBefore initiating a reminder call, Pro Show checks the phone number to verify that the recipient is not on a “Do Not Call” list, as well as checking the phone number to see if more than one person has an appointment on the same day. If multiple appoint-ments are scheduled for the same day, Pro Show makes only one call, and includes information for all the appointments on the one call.

Pro Show can also check to see if an appointment is for an adult, or for a child. For children’s appoint-ments, Pro Show adjusts the prompts to be geared

towards the child’s parent or guardian.

Strictly ConfidentialTo help ensure the correct person is receiving the reminder call, Pro Show uses call analysis to distin-guish between a person answering and a machine or voice mail.

When a person answers a reminder call, Pro Show allows you to script the flow of the call to customize

what the called party hears, and makes it possible to ask the called party to respond to questions. This

Some of the features listed here are available for an additional charge. Some features may also require additional hardware.

12.07

4800 Curtin Drive • McFarland, WI 53558 • (800)356-9148 • (608)838-4194 • FAX (608)838-8367 • www.1call.com • info@1call.com

Great Communications begin with

Pro Show

makes it extremely easy for the patient to take the next step. By simply saying “operator,” or press-ing zero when listening to the message, the call is instantly sent to a live appointment taking operator, nurse, or administrator to reschedule.

Keeping You InformedPro Show keeps track of the outcome of each noti-fication attempt, and includes message reporting based on call and message statistical data. Use this information to create the various types of reports and statistics your organization needs.

About 1Call

The 1Call Division of AMTELCO specializes in offering enterprise-wide commu-nication solutions for healthcare and higher education organizations. AMTELCO, 1Call’s parent company, has been a leading pro-vider of telemessaging equipment since 1976. 1Call and AMTELCO are well known in various industries for continually developing innovative call center solutions, backed by superior 5-star service and support. 1Call features a complete line of modular solutions specifically designed to streamline communications throughout your entire organization. You’ll find that all of the specialized 1Call solutions save your limited resources, making your organization tremendously efficient, and helping you bring wellness to your members and your bottom line.

allows you to verify that the correct person is answer-ing, and also confirm that they will be able to attend the appointment or event.

Pro Show can also read detailed information to the called party, or include information in an e-mail message, about the upcoming appointment or event, such as the date and time of the appointment, who the appointment is with, the address, other meeting attendees, phone numbers, and even directions to the location.

Easy Appointment ReschedulingWhen a patient receives an appointment reminder call and needs to change the day or time, Pro Show