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Transcript of 131 tagler
Libraries, Licenses, Institutional Budgets & Consortia:
What’s a Publisher To Do
Society for Scholarly Publishing
John TaglerVice President, Account Development & Channel MarketingJune 2, 2004
2
My Perspective Today• Large STM publisher (institutional market)• Heavy emphasis on electronic platform
– ScienceDirect®– 1800 journal titles – 14 A & I services (9 Elsevier + 5 third-party)– Adding reference & book series to platform– Developed a Web search engine (Scirus)
• Marketing at Elsevier– Corporate (branding, image)– Product (users, some librarians)– Channel Marketing (librarians)
• Supports Regional Sales Offices
3
JT’s Basic Tenets of marketing and selling to libraries• Often the librarians know more about publishers’
products than sales & marketing people • Get to the point
– Less is more– Traditional, high-pressure tactics don’t work– Avoid hyperbole– “Slick” can work against you
• Conundrum: paper mail vs. e-mail– Depends on the message and the objective(s)– Value of personal contact names
4
Basic tenets (cont’d)• Decision-making isn’t one-step process
– Patience for a long selling cycle– Hard to track for ROI, results
tracking– Purchase/renewal cycles– Librarian(s) set timeframes, not the
publisher
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Basic tenets (cont’d)• Decision-making isn’t a one-person process
– Collection management– Library advisory committees
• faculty/researchers• other librarians/subject specialists
– Long wish lists, limited funds for new purchases
• get in line– Often a new acquisition is linked to
cancellation of another title or service
6
Challenges facing publishers
• Support for information needs does not keep pace with research funding trends
• Scientific output has grown at 3% -5% per year for past three decades; not the same pattern in library funding
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Growth in Research & Library Spending1976-2000
90
140
190
240
290
340
1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000
Year
Ind
ex (
1976
=100
)
US Total Academic R&D(constant $)
Ave ARL Library Expenditure(constant $)
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Challenges facing publishers
• The value of librarians and library services is not always appreciated
• Researcher and students’ perception that everything on the Internet is free
• Lack of agreement as to what constitutes value worth paying for
• A lot of noise, hyperbole, distortion of facts and just plain inappropriate business discussions on lists
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Challenges facing publishers• Misperception among research and
library communities that electronic publishing is quick, simple and easy –anybody can do it cheaper, better and faster
• Publishers’ failures in messaging– about value added in the publishing
process– about increased costs in electronic
publishing process.
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The challenge of dealing with consortiaEach consortium is different• State system vs. independent alliance• Centralized administration • Centralized negotiation only• Support for other activities (e.g.,
training, marketing)• Everyone expects equal – or “the best”
-- terms
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What can publishers do?
• Marketing is not just to purchasers: Authors are another marketing target– Author gateways– Electronic peer review– Manuscript tracking systems– Articles in press – Wider distribution of articles via
electronic dissemination
12
What can publishers do?Develop new business models• Consortia pricing• Subscription options: more flexibility
– Freedom collections– Complete collections– Limited collections– Subject collections– Small customer options (small colleges, BioTech
Select)– ArticleChoice– Pay-per-View for guest users
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What can publishers do? (cont’d)
Electronic Sales Process
AnalysisCall preparation
Sales call
Negotiation
Agreement
Print licenseCRM
contract
Invoice
A&EEnd user support
Sales process
Sales support E-fulfilment Helpdesk
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What can publishers do? (cont’d)
• Usage statistics– Better understand and manage
collection– Better understand user
behaviors– Quantifiable data offers proof of
ROI– COUNTER compliance
15
What can publishers do? (cont’d)
• Librarian and user training programs• Customization by the user
(to increase usage and user satisfaction)– Alerting services– Personal profiles (e.g., saved
searches)
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What can publishers do? (cont’d)
1. Assist in raising awareness of the value of libraries and librarians among administrators and researchers.
2. Assist librarians in marketing electronic services
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1. Raising Awareness
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2. Marketing Support (USDA)
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Marketing Support USDA (cont’d)
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Thank [email protected]