Introduction of Seller Office

11street

February 2015

Strictly Confidential

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Strictly Confidential

Product Registration

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Instructions

1. Product Listing

Listing new products

2. Product Bulk Listing

Listing products in bulk by using template

3. Product Info Management

Viewing/edit the registered product information

4. Product Templates

Managing registered products’ shipping

information, Q&A replies using a template

5. Customer Reviews/Comments

Checking customer inquiries about products on

sale and registering answers

6. Product Q&A

Viewing customer reviews/comments written after

purchase

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Strictly Confidential

Product Management

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Instructions

1. Awaiting Payment

Viewing orders that customers placed by selecting

wire transfer as the payment method but hasn’t

confirmed yet

2. Shipping Management

Insert dispatch information by entering courier and

invoice number after checking payment completed

orders

3. Completed Order Details

View orders whose status is “Shipping complete/

Purchase Confirmed”

4. Pre-Order Details

View the pre-order products and information that

have been sold

5. Cancelled Transaction Details

View order whose sales transaction has been

cancelled

6. Cancellation Management

Manage and response to cancellation requested

by buyer

7. Return Management

Manage and response to return of product

requested by buyer

8. Exchange Management

Manage and response to exchange of product

requested by buyer

9. Non-Arrival Management

View and manage the cases regarding buyers

report that they have not received the products

when the order status is “Shipping in Progress/

Shipping Complete”

10. e-Voucher Management

When a buyer used an e-voucher, seller can

process its use status with this menu.

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Strictly Confidential

Order Management

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Instructions

1. Transfer History

Review the transaction history done by seller at

11street

2. Sales/Settlement Status

View details for settlement and sales status. All

sales amount and deducted amount is available

under this tab

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Strictly Confidential

Settlement Management

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Instructions

1. Seller Coupon Status

View “Product Discount Coupon” that seller have

issued.

2. Promotion Page

Seller can register and manage promotions

campaign. Promotions are displayed according to

the product display template types and the number

that have been configured.

3. Credit Offer Status

View Credit setting details and offer status that

seller have issued

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Strictly Confidential

Promotion Management

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Strictly Confidential

Promotion Management

Promotion Page Normal Listing

Promoted Listing

• Plus

• Bold

• Background Highlight

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Instructions

1. Seller Details

View and modify basic information, store, shipping

information and other that a seller provided during

the membership registration.

2. Seller Grade & Score

View the grade and satisfaction rating.

A seller grade is computed on the basis of sales

and sales credit score of the preceding month, and

a seller satisfaction rating is computed on the

evaluation criteria of a customer who purchased

the products assigned at the time of the said

purchase.

3. Seller Cash

View Seller Cash status transaction history, reload/

withdraw of Seller Cash

4. Seller Credit

View Seller Credit status transaction history.

Note: Seller Credit can not be converted to Seller

Cash Credit or cash

5. Listing Ad Coupon

View “Listing Ad Coupons” issued to seller and the

detailed use status by coupon

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Strictly Confidential

Member Management

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Instructions

Seller Details

1. Basic information

Different items are provided based on the seller

type (individual, business seller, and global seller)

2. Store information

Store name that was entered at the time of

membership registration

- Modifiable

- Maximum of 30 characters

Note: Store URL that was entered at the time of

membership registration and non-modifiable

3. Seller OPEN API Service Area

Menu in which a seller signs up for OPEN API

Service or view usable items for registration and

management of products

A serial number that was issued to the seller at the

time of Seller OPEN API service application

Strictly Confidential

Member Management - Seller Details

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Instructions

Seller Grade & Score

You may check the grade and satisfaction rating of

a seller.

The seller grade is computed on the 1st day of

each month with sales score and sales amount for

the most recent month. The sales amount is

computed by subtracting the 11 Street discount

amount.

(*Sales amount computation criteria = Product

Price – Discount Amount)

Classification Scores

Sales made +3

Orders cancelled (by seller) -2

Orders delayed -1

Orders not dispatched after notice of delay -1

Orders cancellation due to seller’s

circumstances (by buyer)-1

Exchange due to seller’s circumstances (by

buyer)

Classification Icon Seller Score Amount Sold

Grade 1500 points

or more

RM 30,000

or more

Grade 2300 points

or more

RM 15,000

or more

Grade 3100 points

or more

RM 7,000

or more

Grade 430 points

or more

RM 3,000

or more

Grade 5Less than

30 points

Less than

RM 3,000

Grade 6 No sales 0

Member Management - Seller Grade & Score

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Thank you

www.11street.my