11

Session III

Subscriber Maintenance

®® NSDL

22

Types of Subscriber requestProcess flow Checklist for verificationCapture, Confirm and Authorisation

of requestControl MechanismCentral Grievance Management

System

Session Snapshot®® NSDL

33

Changes in Subscribers Details Personal, Nomination, Employment Scheme Preference (proposed)

Transactions Requests for Switch (proposed) Request for Withdrawal Request for Reissue of T-PIN/I-PIN and

PRAN CardChange in Subscriber photograph &

signature

Types of Subscriber request ®® NSDL

44

Subscriber

PAO

NPSCAN

CRA

1. Change details Request

4. Acknowledgement Number through e-mail/web access

6. On successful transaction

Intim

atio

n th

rou

gh

Em

ail

5. Data Updation

3. Request capture/authorise

DDO

Process flow

2. Verify and forward

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55

Change in Subscribers’ Details

Type of Request Maker Authoriser

Change in Personal & Bank details (other than Core Data)

Yes No

Change in Core data Yes Yes

Change in Nomination Details Yes Yes

Change in Employment Details Yes Yes

Withdrawal Request Yes Yes

Re-issue of I-Pin/T-Pin Yes Yes

Reprint of PRAN card Yes Yes

®® NSDL

66

Enter PRAN ®® NSDL

77

Capture the request ®® NSDL

88

The Confirmation Screen®® NSDL

99

The Acknowledgement Number ®® NSDL

1010

Authorisation of the Request ®® NSDL

1111

Authorisation of the Request ®® NSDL

1212

Withdrawal Request

Withdrawal due to: Retirement, Death or Resignation

Minimum amount to be transferred to Annuity Retirement - Minimum 40% Resignation - Minimum 80% Death - Nil

Date of retirement should be matching with details registered at CRA

No further request (except nomination) will be allowed in CRA

The percentage share of annuity may change once the rules for the same have been finalised by

Government of India

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1313

Miscellaneous

Statement of Transaction (SOT) : PAOcan print SOT for subscriber

Other request:Re-issue of T-Pin and/or I-PinReprint of PRAN cardPIN/PRAN card will be sent to PAO office

Re-issue/Reprint will be chargeable

®® NSDL

Worshop for J & K Government 14

Intimation sent & Grievance status closed by CRA14

Entity Raising the Grievance

CGMS DATABASE Intimation

Of Token no.

CGMS – An Overview

Grievance againstCRA

Grievance againstOther entities

Resolved by CRA Resolved by respective Entity

Forwarded to Respective Entity

by email

by email also

In case of call center and online request, token no. will also be given

immediately

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1515

Grievance Management

Raising Grievance:Mode of raising the grievance

CRA website – www.cra-nsdl.co.in using I-PinCRA call centre – 1800 222 080 using T-Pin

PAO can raise grievance on behalf ofItselfDDOSubscriber

PAO can raise grievanceAgainst CRAAgainst Trustee Bank

Resolving Grievance:PAO to resolve grievance raised against it and to post

resolution details in CRA system

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1616

Contact at:

Central Recordkeeping Agency, NSDL

Trade World, ‘A Wing’, 4th Floor

Kamala Mills Compound, S. B. Marg

Lower Parel, Mumbai 400 013

Tel. No. 2499 4200

Fax No. 2499 4974

Email id : info.cra@nsdl.co.in

Website: www.npscra.nsdl.co.in