10.15am AGM Welcome Address Cora Carter MBE Chair of TAROE
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Transcript of 10.15am AGM Welcome Address Cora Carter MBE Chair of TAROE
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10.15amAGM Welcome Address
Cora Carter MBEChair of TAROE
TAROE AGM AND NATIONAL CONFERENCE 2010
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What does the future hold?
•Abolition of the NTV•Abolition of the Audit Commission•Watering down of TSA Regulation•Threats to our security/assurity of tenure•Threats to the Housing Benefit•New homes for rent – demands outstripping supply
TAROE AGM AND NATIONAL CONFERENCE 2010
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On the Brightside we have:
•Local panels•Social mobility to help you back into work•Local offers of scrutiny
TAROE AGM AND NATIONAL CONFERENCE 2010
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TAROE AGM AND NATIONAL CONFERENCE 2010
Request for Tellers
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TAROE AGM AND NATIONAL CONFERENCE 2010
Apologies
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TAROE AGM AND NATIONAL CONFERENCE 2010
Minutes of 2009 AGM
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TAROE AGM AND NATIONAL CONFERENCE 2010
Chairs Report
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TAROE AGM AND NATIONAL CONFERENCE 2010
Officers Report
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TAROE AGM AND NATIONAL CONFERENCE 2010
Accounts
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TAROE AGM AND NATIONAL CONFERENCE 2010
Presentations from Candidates
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Jennie Ferrigno
ELECTIONS ONTO THE TAROE BOARD 2010
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ELECTIONS ONTO THE TAROE BOARD 2010
Wycombe Tenant & Leaseholders Committee
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ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board Member
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ELECTIONS ONTO THE TAROE BOARD 2010
Derek Corkell
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ELECTIONS ONTO THE TAROE BOARD 2010
Windy Ridge TARA
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ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board Member
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ELECTIONS ONTO THE TAROE BOARD 2010
Alan Jess
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ELECTIONS ONTO THE TAROE BOARD 2010
Federation of North East Derbyshire Tenants and Residents
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ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board Member
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ELECTIONS ONTO THE TAROE BOARD 2010
Juliet Rawlings MBE
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ELECTIONS ONTO THE TAROE BOARD 2010
Cremorne Residents Association
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ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board Member
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TAROE AGM AND NATIONAL CONFERENCE 2010
Elections
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TAROE AGM AND NATIONAL CONFERENCE 2010
10.35am – 10.45am
COMFORT BREAK
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TAROE AGM AND NATIONAL CONFERENCE 2010Results of Election
Jennie FerrignoDerek CorkellAlan JessJuliet Rawlings MBE
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TAROE AGM AND NATIONAL CONFERENCE 2010
Vote of Thanks
TAROE Board Member
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TAROE AGM AND NATIONAL CONFERENCE 2010
Conclusions and Closing Remarks
Cora Carter MBE
Chair of TAROE
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TAROE AGM AND NATIONAL CONFERENCE 2010
CLOSE OF AGM
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TAROE AGM AND NATIONAL CONFERENCE 2010
11.00am
Keynote Speaker
Rafael Runco
Housing Ombudsman
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ALL CHANGE: COMPLAINTS IN THE NEW REGULATORY LANDSCAPE
Rafael RuncoDeputy Housing Ombudsman
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Housing & Regeneration Act 2008 – Tenant Services Authority, Homes & Communities Agency, National Tenant Voice... Housing Ombudsman Service [Local Government Ombudsman]
1st April 2010 > all “social” housing within single regulatory framework
Nine Standards – complaints central to co-regulatory approach: Standard One and Local Offers
Protocols – TSAHOSLGONo overlap between Ombudsman schemes
HOS’s support programme for tenants: joint initiatives with TAROE, TPAS, InSTEP, etc.
Housing Ombudsman ServiceAll “registered providers” and some private landlords and managing agents.
Local Government OmbudsmanAll local authorities (Councils and ALMOs)
What do we have now
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Coalition Government
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What about tenant complaints?
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The focus on complaints will
continue...
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REPORT PROBLEM
USE INTERNAL COMPLAINTS PROCEDURE
CONTACT OMBUDSMAN
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REPORT PROBLEM
USE INTERNAL COMPLAINTS PROCEDURE
CONTACT OMBUDSMAN
“GATEWAY”
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Adequate complaint handling alone will not be enough.
There will have to be an even more robust tenant involvementculture.
But...
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What will be the role of the
Ombudsman?
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Putting complainants back in the position they were in before the failure in
landlord’s service.
Improving services for residents by promoting
learning from complaints.
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HOS not a regulator – not even by the back door...Enhanced powers – enforcing decisions in CourtBUT...
Gateway (local filter) independent of Ombudsman? Prevention work and training? No inspection regime (Audit Commission also gone!) –
who will have a clear idea of the big picture? “Slimmed down” HCA with limited regulatory
remit? Single domain and Standards here to stay – Will
there be a single Ombudsman for housing?
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0300 111 3000housing-ombudsman.org.uk
lgo.org.uk
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TAROE AGM AND NATIONAL CONFERENCE 2010
Friends of TAROE Presentations
HARVEST HOUSING
HACT
WILLOW PARK
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TAROE AGM AND NATIONAL CONFERENCE 2010
Martyn Kingsford
Security of Tenure
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TAROE AGM AND NATIONAL CONFERENCE 2010
12.00pm
LUNCH
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WORKSHOPS – SESSION 1Main Hall - Richard Crossley ‘NTO’s Working Together’
Chaired by Michael Gelling OBE
Workshop 1 – Steve Smedley Director of R+D HouseMark ‘Tenant Scrutiny in the new “localism” agendaChaired by John Townend
Workshop 2 - Steve Partridge - Director of Financial Policy & Development, ConsultCIH, Preparing LA Tenants for Self-Financing; Tenants’ Empowerment in Business Planning
Chaired by Ann Thomas
Workshop 3 - Steve Osbournes, Mears – What makes and excellent repair service – from a Contractors PerspecitveChaired by Cora Carter MBE
Workshop 4 – Deborah Illott, Tenant Services Authority – Tenants and Landlords at the heart of change Chaired by Val Imeson
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TAROE AGM AND NATIONAL CONFERENCE 2010
2.00pm
COMFORT BREAK
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WORKSHOPS – SESSION 2Main Hall - Richard Crossley ‘NTO’s Working Together’
Chaired by Michael Gelling OBE
Workshop 1 – Steve Smedley Director of R+D HouseMark ‘Tenant Scrutiny in the new “localism” agendaChaired by John Townend
Workshop 2 - Steve Partridge - Director of Financial Policy & Development, ConsultCIH, Preparing LA Tenants for Self-Financing; Tenants’ Empowerment in Business Planning
Chaired by Ann Thomas
Workshop 3 - Steve Osbournes, Mears – What makes and excellent repair service – from a Contractors PerspecitveChaired by Cora Carter MBE
Workshop 4 – Deborah Illott, Tenant Services Authority – Tenants and Landlords at the heart of change Chaired by Val Imeson
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TAROE AGM AND NATIONAL CONFERENCE 2010
3.15pm
CLOSING ADDRESS
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TAROE AGM AND NATIONAL CONFERENCE 2010
3.30pm
PRIZE DRAW – Sponsored by
Made by Janice Reekie
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TAROE AGM AND NATIONAL CONFERENCE 2010
CLOSE OF CONFERENCE
THANK YOU