10 European Shared Services Leaders’...

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www.sharedserviceslink.com/conference/european-shared-services-leaders-summit

CONFERENCE

Key SponsorsPlatinum Sponsor

7th-9th March 2017 Grand Connaught Rooms, London, UK

Join NSG, RIO TINTO, SAB MILLER, SHELL, SOLVAY and many more!

The event for shared services leaders looking to take their SSOs from good to exceptional

Tuesday 7th March

Wednesday 8th March

Thursday 9th March

Learning Labs

Conference Day One

Conference Day Two

10th European Shared Services Leaders’ Summit

Landing the next ‘big wins’

http://www.sharedserviceslink.com/conference/european-shared-services-leaders-summit


Dear Colleague,

As some SSOs prepare to celebrate their 21st birthday, leadership teams are pausing to reflect upon what’s next on the journey.

Most SSOs that are beyond the initial stabilized phase, now face a monumental challenge:

Following the massive savings offered by the SSO in the early years (30% - 80% savings), where will the next big win come from?

Given that most SSOs are somewhere on the standardisation journey (when will it ever end!?), how can you, as an SSO leader, deliver the savings and service that will impress your internal customer to the same degree they were wowed after your first few years of shared services?

We have been scratching our heads for a few years, and trying solutions like GBS, outsourcing, GPOs, value-add, multifunctional SSOs…

All these have worked well for us (in the main), but still we -- and our internal clients -- long for the double-digit savings that our younger selves delivered.

I invite you to join me in London in March for our 10th Shared Services Leaders’ Summit. We will focus on 4 enablers designed to take your SSO from good to exceptional and unleash a new wave of savings whilst helping you deliver excellent service.

These 4 enablers are:

InnovationCustomer SatisfactionContinuous Improvement Talent

Be part of this event by RSVPing today, so you can build and enrich your plan to deliver greater savings and service excellence to your internal stakeholders and customers.

See you in March!

Susie WestCEO, sharedserviceslink and Chair of March Leaders’ Summit

This is your invitation to a VIP pass. Please RSVP by emailing [email protected] or by calling +44 (0) 203 751 2334.

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Learning labs are your opportunity to drill down into technical detail, so you can become a master in applying a particular method. They are consultative sessions designed to identify your pain points and help you map out and apply solutions.

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Learning Labs Tuesday7th March 2017

9:00 - 11:30

P2P Best Practices for P2P, Finance & Shared Services LeadersIn striving for process excellence, P2P leaders need to benchmark their achievements today against their goals for tomorrow. The question to then ask is what does success look like beyond 2017? In this learning lab, we will discuss today’s achievements, challenges and best practices of leading Fortune 500 companies so you can assess your performance. We will identify shared services trends and potential change management techniques that will help take you further. Areas of focus are:• Standardizationandprocessefficiency• Customer satisfaction• Innovation• Continuous ImprovementThis lab will arm any P2P, Finance and Shared Services Leader with the knowledge and best practice to ensure they are successful.

9:00 - 11:30 Close with confidence – and achieve balance sheet integrityAn efficient and timely financial close cycle (beginning with the account reconciliation process) can create a foundation for : ensuring accurate financial statements, evaluating business performance, supporting organisational decisions, and satisfying external reporting requirements. This Learning Lab is for you if you:• Stillrelyonspreadsheetsformonth-endactivity• Post manual journal entries • Havelimitedvisibilityintotheprocess• Don’tknowhowtomanageriskacrossallyouraccount

reconciliationsLearn how leading companies such are benefiting from software that automates and controls the close processes.Lab Hosts: BLACKLINE

11:45 - 14:45

RPA 2.0 is here: Robots already trained, even for complex Financial operations (RoboFinance)Robots are available today in different levels of sophistication. Pure RPA tools take a user-centric view and mimic what users do on their desktop, build and teach robots to replicate and assist manual work as displayed on User Interfaces of applications.Whereas RPA 2.0 solutions look at business processes in their entirety and take an end-to-end business function point of view offering robotized process IP. RPA 2.0 tools work through APIs with the applications and ERP, embracing enterprise-grade scalability and reliability. Learn how knowledgeable robots replace significant parts of the manual effort across your entire Finance function (AP, AR, FA, GL, R2R, Internal Controls & Reporting). We will be examining:• Howrobotswithbuilt-inprocessIPcanreplaceyourcurrent

manual effort• Howthisnext-generationofknowledgeablerobotscancompletelyrevolutionizeSharedServicesdeliverycapability

• Realworldcustomerexamplesoftheapplicationofroboticsacrosscomplexglobalorganizations

Lab Hosts: REDWOOD

11:45 - 14:45 Moving to the next level: A maturity assessment of your operating modelThe operating model defines the success of your shared services. It is the framework for achieving efficiency, value and costs savings. What happens when you seek to evolve and move your current model to the next level?Through the execution of a maturity assessment, you will identify areas for improvement, which will facilitate engagement with the wider business to understand how your value offering can increase. This lab will enable you to:• Completeamaturityassessmentofyoursharedservices• Appreciatethenextstepsformakingyouroperatingmodelfunctionatahigherlevel

• Identifythepotentialproblemareasasyoursharedservicesframework evolves

• Recognisethecontinuedimportanceofcommunicationwithinyouroperation

• DevelopaplanforcontinuousimprovementstrategyLab Hosts: TRIANGULAR WORLD

15:00 - 17:30 Identifying effective performance measures within your shared services The role of KPIs within shared services is fundamental and their importance is becoming more significant as organisations look to expand, integrate and evolve. It can be a challenge to implement the right KPIs from the start due to the nature of business objectives changing and strategic activities evolving throughout the year. However, getting the right KPIs in place can save money, boost your efficiency and enhance your value as a business. This lab will provide you with:• AnanalysisofgoodversusbadKPIs• WhattoconsiderwhenputtingyourKPIsinplace• AdiscussiononhowandwhenyoushouldreviewcurrentKPIs• AninsightintothebenefitsthatleadingKPIscanbringtoyourbusiness

15:00 - 17:30 Taking your Financial Close to world-class statusAre you struggling to keep track of recurring processes across teams and subsidiaries? Processes like the financial close and or financial controls?To become world-class in your financial close process is tough but it can be done! This lab will equip you with ways to excel your financial close process, ensuring that you are managing the entire process effectively. Attend this lab to:• Recognisewhythestandardisationofbehaviourwillstrengthenyourfinancialclose

• Gaingreatervisibilityoveryourexistingprocess• Identifyimmediateactionpointsthatwilldrivegreaterefficiency• Improveyourfinancialcontrolssotheyarestrongeralignedwithyourfinancialclose

This is a must attend lab if you are seeking to transform your existing financial close and make the process rewarding for the business.


Conference Day One

8:15 Coffee and registration

9:00 Opening address: How old are we and how do we stay fresh?

Chances are your SSO is over 5 years old. If it is, you may think your glory days are behind you. This event looks to challenge that belief. In this opening address, we will touch upon the fresh ways SSOs are wowing their internal stakeholders with surprising endeavours.Susie West CEO SHAREDSERVICESLINK

10:00 Keynote address: Life After GBS

Rio Tinto is a mature SSO. However, 15 years after their SSO was inaugurated, and 3 years after they designed their GBS, they are now ushering in the next wave of change. As of mid-2016 the GBS structure was disbanded. The existing core functional service and support areas of IS&T, Procurement and Business Services & Support (which includes Finance and People Services, Service Management, Global Process, etc.) are now part of Organization Resources, reporting directly into the Group Executive. This change has allowed the function to be closer to the assets which are at the heart of Rio Tinto’s business. In this session we will examine how Rio Tinto is within the world-class band (Hackett Group) for Finance, and almost there for Procurement and IT. With 2 key objectives on the horizon (RPA and standardisation), this case study will illustrate how Rio Tinto plan to keep the customer front of mind and how, as a mature organisation, they plan to achieve the incremental value-add to their global processes.Sanjay Patel Head of Organisation Resource RIO TINTO

10:45 Coffee Break

11:15 The Not so Secret Life of Robots – an RPA case Study

This exciting case study details an active RPA programme – a one-off opportunity not to be missed.You’ll hear• How the internal business case was built• How due diligence was executed to select the right provider • How RPA can cut process execution times by 50%Now that the programme is in full swing you’ll appreciate the significance of utilising RPA for back-office, repetitive processes. Employee engagement has increased as a result as well as the efficiency across the processes – showing that a lot of investment, both financially and with resource can deliver a meaningful ROI.

12:00 Taking a Functioning Public Sector Shared Services Towards the Cloud

Back in 2012 Cheshire and Northamptonshire Constabularies collaborated and established the Multi-Force Shared Services (MFSS). A force to be reckoned with, it manages transactional services including HR, Purchasing and Payroll as well as smaller services to the every Police force in the UK. With savings made that equate to over 300 police years the MFSS is ensuring that front line Policing has the right financial support. In this session you will learn how MFSS is driving its vision forward to secure; E2E process efficiency, growth and a migration to Oracle Cloud Apps. If the public sector can do shared services and implement Cloud technology, then there’s hope for the private sector yet!Sarah Copley-Hirst Head Multi-Force Shared Service (MFSS) CHESHIRE CONSTABULARY

12:45 Speaker clinic

13:00 Lunch

Wednesday8th March 2017

Part 1. Innovation


Conference Day One

14:00 Connecting the dots through innovation

Innovation doesn’t just have to focus on advanced technologies, huge investments and idealistic solutions. The majority of SSOs whether mature or not still need to ensure that the basics are right and that all the dots are connected across the organization. Dun & Bradstreet are experts in supporting the smooth execution of back-office processes, making the business operate to the best of its ability. In this session Tim Vine will showcase, through real-life examples, how innovation comes from getting the basics right. You’ll takeaway ways to improve:• The customer life-cycle• Master data management• How to manage front-office changes (M&A) effectivelyEven if your SSO is mature and you think you have the basics right, this session will offer food for thought about how you can connect ALL the dots to help secure your next big win.Tim Vine VP Product Management DUN & BRADSTREET

14:45 Machine Learning – beyond RPA

RPA pilots and programs are now in full swing and, as shared services prepares to look beyond RPA implementation, we have to ask the question ‘where to, next?’ Machine Learning offers a great next step. This case study will show:• How Machine Learning works with unstructured data• How it can support your overall standardisation strategy on a global scale• Where you can apply Machine Learning in shared services• A Readiness Model that tells you if you’re ready to start pilotingWith banks and financial Institutions already using Machine Learning, this session will apply its capabilities to the shared services market and show you some really exciting results.

15:30 Coffee Break

16:00 The evolution of the customer relationship: Shell’s story

During their finance shared service journey, Shell has taken the opportunity to strategically re-position their captive organisation from service provider to integrated business partner. This has involved a fundamental change to the way that Shell operates their internal captive model branding from ‘services’ to ‘operations’. George Connell, VP Finance Operations will detail this evolution and show just what it takes to become a business partner. He will discuss how Shell’s attitude towards maturity has influenced many areas including SSC location choices and why the removal of SLAs has had a positive impact. If you are at a turning point in your SSO’s journey and want to see how you can enhance your brand, vision, offering and customer service, this session is not to be missed.George Connell VP Finance Operations SHELL

16:45 Becoming an Enhanced Business Partner

Solvay has an integrated operation which is fostering an enhanced engagement with the business. The SSO is now viewed as a solid platform for growth, in support of the business’s strategic needs. To maintain and develop this position, the SSO has 4 key focus areas for 2017: 1 Tighten global governance at process level2 Continue to migrate newly acquired businesses into the SSO programme3 Strengthen the customer relationship4 Build out the internal charging mechanism for 17 business unitsIn addition to this, Solvay is driving forward its RPA programme and has piloted 4 robots in their P2P end-to-end process – specifically POs. During this presentation Frank Delinte will share critical success factors, lessons learnt, and how they will continue to support a growing, global business. Frank Delinte Senior VP Head of Strategy SOLVAY BUSINESS SERVICES

17:30 Speaker Clinic

17:45 Drinks reception

Wednesday8th March 2017

Part 2. Customer Satisfaction


Conference Day Two Thursday9th March 2017

Part 3. Continuous Improvement

8:15 Coffee and registration

9:00 Top 10 takeaways

Susie West CEO SHAREDSERVICESLINK

9:45 Is there still a case for outsourcing?

With SSOs having made so much progress utilising internal resources and solution providers, some may argue that the business case for outsourcing is set to weaken. Yet, the reality is that the case for good arbitrage is still strong, and the relationships that SSOs have with their BPOs are strengthening. SABMiller work closely with Genpact and have reached a point where RPA is now a focus for the business relationship – this is a game-changer for both the SSO and BPO. In this session, hear how you can maintain your outsourcing business case and relationship and ensure that the early ROI results are still as exciting 15 years on from those first few contracts.Suzanne Ryder Head Business Service Transformation SABMILLER

10:30 Coffee Break

11:00 5 ways to strengthen your SSO incrementally

NSG is taking the incremental wins seriously and in the past 12 months has seen tremendous resultsacross Tax, Treasury, Material Data and Debit Notes.In this session you will be given 5 examples of how NSG is using existing capabilities to strengthen processes and drive greater value for the business.Dave Price Transformation Manager NSG

11:45 Leveraging automation to drive a continuous improvement culture

Automation is driving continuous improvement at DHL. They have an objective; to automate every transactional activity in their SSC. It’s an ambitious target but when achieved it will allow the SSC to deliver higher efficiencies through less resources – making employees focus on value-adding activities. By already focusing on catalog enablement and system workflow improvements, DHL has increased the Purchase Order automation level to 95% worldwideIn this session Jerker Gunnarsson will discuss:• Why DHL are mapping their SSC activities to identify further automation areas

• How they are measuring their automation capabilities so they can reach 100% automation

This is a session not to miss if you are looking to link your automation projects to your continuous improvement strategies. Jerker Gunnarsson Head Purchasing DHL

12:30 Speaker clinic

12:45 Lunch


Conference Day Two

13:45 The SSC becomes the Recruiter

Finance Services are leading the way at Rolls-Royce when it comes to talent. Having taken over the apprenticeship scheme 2 years ago Finance Services are now training up to 10 individuals each year with basic accounting skills, setting them up for AAT and CIMA qualifications. So far they are seeing greater retention and loyalty because of the scheme and they are responsible for building a long-term talent base which feeds into the wider business. In this session Colin Glynn will show how you, the SSC, can support the high calibre of talent recruited into the business and how much of a difference internal coaching has made to individual performance and accountability within the SSC.Colin Glynn Head Finance Services ROLLS-ROYCE PLC.

14:45 Keeping all our Staff Engaged and On the Journey

Its sometime hard to spread the ideal vision through the business but it’s essential if you are wanting to secure those big wins. In this exciting session hear how you can keep your employees engaged whilst ensuring that everyone is pushing towards the overall vision.

15:15 Closing Presentation

Susie West CEO SHAREDSERVICESLINK

16:00 Speaker Clinic

16:15 End of conference

Thursday9th March 2017

Part 4. Talent

“A good, useful and insightful conference that will help me drive the changes we need

to make as an organisation.” Intertek

“The event exceeded my expectations. There were

interesting presentations and topics and confirmed that we as an organisation are on the right track.”

Electrolux

“It was a great event which had something for everyone.”

Pentland Brands

“A well delivered event.” ITV plc

“A great event and fantastic interaction with other practitioners.”

EMC²


About our sponsorsCome and meet the companies dedicated to helping you improve your shared services delivery

Platinum SponsorRedwood has more than 3,000 customers worldwide already trust Redwood’s next generation smart

robots to automate their IT and business processes and eliminate unnecessary stress and manual effort. Our robots understand your processes and remove the costs, risks and wasted time of manual tasks and deliver greater reliability, consistency and accuracy across diverse processes, such financial close, order-to-cash, supply chain, meter-to-cash and business intelligence (BI). We are the only strategic process automation partner for SAP®.

Adra is a leading provider of cloud based solutions for financial controls and automation, with over 26 years’

experience of providing software solutions for the automation of the Financial Close Process.

Our suite of cloud-based tools enables finance and accounting teams in all types of organisations to do more with less resources while at the same time reduce risk and increase control. Today, over 3.000 organisations, ranging from large multinationals and SMEs, use our cloud-based tools to streamline and standardise their accounts departments, enabling them to work smarter, more quickly and with better control and accuracy than ever before.

TCS supports enterprises that are looking to drive sustainable growth and profitability, and stay relevant

to their customers in increasingly regulated, competitive, and global markets. TCS fosters proactive and strategic partnerships with its clients to achieve these goals.

Our ValueBPSTM approach helps enterprises achieve significant and sustained business outcomes by leveraging our deep domain expertise and operations redesign methodologies such as FORETM. ValueBPSTM encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

TCS’ Business Process Services include core industry-specific processes, analytics and insights, as well as enterprise services such as finance and accounting, HR, and supply chain management. Our cross-industry solutions ensure faster realization of business value. TCS has consistently been recognized as the leader in various service lines by leading analyst firms.

BlackLine is the leading provider of Enhanced Finance Controls and

Automation software. The BlackLine Finance Controls and Automation Suite is used by 900 companies of all sizes around the world to automate their financial close, account reconciliations, journal entries, SOX and regulatory compliance, and numerous other accounting and finance processes. Our cloud-based software contains multiple integrated products that each address a specific accounting or finance need. BlackLine Systems offers a Software-as-a-Service (SaaS) solution that replaces manual, labour-intensive processes in finance and accounting with an easy-to-implement, easy-to-use and easy-to-maintain application. Companies that use the BlackLine Finance Controls and Automation Suite have significantly improved efficiency, visibility and control over the financial close.

Triangular World is a niche consultancy. We work across the full spectrum of shared services approaches – from straightforward outsourcing deals, through stand-alone

services centres and hybrid models to fully integrated, multifunctional and end-to-end global business services.

We combine a collaborative working approach with a deep understanding of the many dimensions and approaches involved in choosing and deploying shared services. We deliver tailor-made consulting and interim assignments. Each project is specifically designed to enable customers to tap into and benefit from our collective know-how based on what is most appropriate for them.

Our ambition is to shape a future where the optimal use of shared services capabilities results in measurable, meaningful and sustainable business efficiencies for the industry.

Statement Matching helps manage Supplier Reconciliation a critical

Accounts Payable process ensuring supplier balances are accurate for financial reporting. Reconciling supplier statements also ensures profits are maximised by never missing credit notes, resolving queries faster to increase early payment discounts and reducing the risk of over-payments, miss-postings and duplicates.

What if you could log-in to a website where all your statements would be reconciled and you just manage the exceptions? Or take it to the next step by giving suppliers access to reconcile their own statements, view the status of their invoices and exchange messages with Accounts Payable securely via the web.

JPD Financial has for more than 25 years has been working for its global

customers to identify and recover money that has been misplaced or processed in error during the course of normal business to business transactions. Leading with our unique and specialized Vendor Credit RecoveryTM service we have been able to contribute significant value to the bottom-line of our customers and help them to better understand how to resolve these issues.

Datalytyx was formed in 2014 following the merger of Managed Service Solutions Limited (MSS, established 2008) with

Dynamyx Limited (established 2006), two successful UK businesses with highly experienced teams who have collaborated successfully on joint clients for many years.

We serve a diverse and demanding client base across multiple sectors where governance, compliance, assurance and risk management are high priorities, including banking and finance, insurance, public sector, life sciences, energy and utilities. Datalytyx clients AstraZeneca, Nissan, ABN AMRO, Surrey County Council,

EasyJet, Allianz, Unisys, Capita, Eversheds, Veolia and UK public sector. We also partner with other leading technology providers to deliver market-leading best-of breed solutions, including Microsoft, K2, Talend, Tableau, HP Vertica, KnowledgeLake and Hortonworks.


Register your interestGo to: www.sharedserviceslink.com/

european-shared-services-leaders-summit Email: [email protected]

Call: +44 203 751 2334

Please see the full terms and conditions on our website: www.sharedserviceslink.com/european-shared-services-leaders-summit

VenueGrand Connaught Rooms61 - 65 Great Queen StreetLondonWC2B 5DA0207 4057811Website

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10th European Shared Services Leaders’ Summit

Landing the next ‘big wins’

Interested in sponsoring? Speak to us today: +44 203 751 2321 or email: [email protected]

Founded in 1985, Kofax has grown from a small startup to a versatile software company with a large

portfolio of capture, process management, analytics and mobile solutions.

The purchase-to-pay, record-to-report and order-to-cash processes an organisation undertakes are often bogged down by inefficient, manual work and an inability to harness the large amounts of unstructured data that aren’t managed by an ERP. End-to-end financial process automation (FPA) solutions from Kofax are designed to bring order to data and processes by automating an organisation’s entire financial cycle. By doing so, routine and manual tasks are eliminated and staff members and stakeholders across the company gain complete visibility into key metrics and process performance.

Our software works within a company’s ERP, instead of around it, making workflow intuitive and seamless. Kofax solutions can be integrated with any existing ERP, including SAP, Oracle E-Business Suite, Oracle PeopleSoft, Microsoft Dynamics and Infor Lawson, as well as with multiple ERPs.

The last five years have brought exciting changes to Kofax, with the addition of key technologies, like robotic process automation provider Kapow, to our solutions portfolio. In 2015, Kofax, ReadSoft and Perceptive Software became part of the same family of solutions.

With service across 70 countries, Kofax is a global market leader serving the unique challenges of large, complex and decentralised organisations.

MDeC promotes Malaysia locally and globally, as well

as support companies which are locating and located within MSC Malaysia. They promote MSC Malaysia as the world’s best environment to harness the full potential of ICT. MDeC is a champion, facilitator and partner.

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