10 14 TUI UBE PDF GB - tuigroup.com · TUI AG’s voluntary self-commitment as a member of...

Managing sustainably at World of TUIGroup Environmental Reporting 2003/2004

10 14 TUI UBE PDF_GB 17.10.2004 15:06 Uhr Seite 1

The ISO 14001 certified Robinson Club Select Maris at Marmaris, in Turkey, lies within the nature reserve of the Datça peninsula. Because of its in-depth competence and commitment to nature conservation and environmental sustainable protection, Turkish investors selected TUI Hotels & Resorts and Robinson GmbH to take over the unused derelict building and convert it to tourism use in harmony with nature conservation.

Title picture


Executive StatementTransparency and environmental responsibility

“With our Group Environmental Reporting

2003/2004, we wish to increase the

internal and external diversity and

transparency of our business activities

and highlight our corporate environ-

mental responsibility.”

Dr Peter Engelen

Member of the Executive Board of TUI AG

Executive Statement

2003 again saw the Group Corporate Environ-mental Management provide continuous supportthrough operative and strategic measures to pushGroup development in the Corporate Centre and promote the environmental activities of TUIGroup companies. The systematic environmentalmonitoring of each TUI company in line withreporting standards, criteria and performanceindicators was further optimised alongsidestrengthening the network of responsible staffacting as environmental co-ordinators.

Our 2003/2004 report is therefore expresslyand primarily aimed at those staff in TUI and TUIcompanies responsible for monitoring and up-holding environmental activities with the aim offurther strengthening our shared environmentalperformance, all in pursuit of our goal of con-tinuous improvement. This also highlights ourcommitted approach to our environmental responsibility, and the harmonisation of en-vironmental compatibility, corporate growth and business profitability.

Dr Peter EngelenMember of the Executive Board of TUI AG


4 World of TUI Group Environmental Reporting 2003/2004

Contents

Statement – Transparency and corporate environmental responsibility

Statement by the Executive BoardStatement by the Corporate Environmental Management Director

Corporate responsibility: environmental sustainabilityTUI AG’s voluntary self-commitment as a member of econsense – Forum for Sustainable Development of German IndustryTUI’s sustainability declaration as a member ofthe Tour Operators’ Initiative for Sustainable Tourism DevelopmentCorporate environmental policy – Commitment to environmental sustainabilityin all business activitiesCorporate environmental management system – Environmental organisation, environmental goals and environmental programme Corporate environmental monitoring – Internal environmental reporting, environmental performance indicators and reporting limitsCorporate environmental communications – External reporting and dialogue with the financial community

Main focus of environmental activities in 2003Certified environmental management systemsBenchmarking – Model projects for the Group-wide use of environmental dataResource conservation, renewable energies and climate protectionStrategic partnerships, co-operation and stakeholder dialogueNature and species conservation: TUI’s biodiversity strategy_ Conservation through controlled use _ Marine conservation_ 50 Examples of nature protection co-operation in practice

World of TUI tour operator brochures: Environmental quality standardsConsumer protection: information and quality assuranceRaising customer awareness – Development of products forsustainable consumptionRaising the awareness of staff

Environmental targets 2004 – 2006TUI AG and Group companies

Summary

Outlook

Index of all Group companies named in the report

Let’s keep in touch: www.tui-environment.comMulti-Stakeholder-dialogue via Internet

Imprint

35

7

8

9

12

14

15

1922

243032

394043

45

47

57

61

62

66

67


5World of TUI Group Environmental Reporting 2003/2004

Statement by the Director of Group Corporate Environmental Management

The nature and scope of environmental communicationscan only be understood as a continuous process of de-velopment when considered in the light of the dynamicand intensive global multi-stakeholder dialogue on the“what” and “how” of sustainable development in general,and environmental sustainability in particular – not tomention the almost explosive change in requirements for corporate transparency and corporate accountability.

In March 1996, TUI presented the first (written) TUIEnvironmental Report to the then German Minister ofthe Environment Dr Angela Merkel and the President of the German Federal Environmental Agency UBA atITB Berlin – the largest international tourism fair in theworld. In the years preceding this event, TUI had alreadypresented detailed accounts of its environmental targetsand their implementation and results, in a broad publicspecialist forum at ITB Berlin which attracted up to 1000participants under the heading “TUI put to test !”. To highlight this important aspect of corporate policy, environmental reporting has been an integral part ofthe annual report since 1995. Environmental reporting therefore goes back over nine years and is available forreference on our website in the “Corporate environ-mental management system – environmental re-porting” section.

We have actively monitored the debate surroundingand the requirements for environmental reporting formany years, both from the point of view of shareholderand stakeholder value (e.g. banks, financial analysts andrating agencies) and in close co-operation with interna-tional experts and leading German companies. In aninterview with the trade magazine “Unternehmen undUmwelt” (Companies and Environment) for environ-mentally-oriented corporate policy – published by futuree. V. – we emphasised our opinion at the end of 2003that internet-based environmental communication ismiles ahead of the print media in terms of up-to-date-ness, accessibility, transparency, dialogue capability andreduction in distribution losses. For us, the internet isthe “motor” of environmental communications – thenumber one medium.

In this way we are also structurally in line with themassive expansion of the Group’s online presence, andare deliberately positioning environmental communica-tions closer to TUI’s other communications structures

and specific information provided for online distribution(e.g. www.world-of-tui.com/en/ “Protecting and devel-oping sustainability”). We can also achieve our goalsmuch more efficiently online (internet and intranet) as an interface for all TUI staff worldwide.

This development is reflected throughout in theGroup Environmental Reporting 2003/2004 which isbased on the annual environmental reporting of TUI AGGroup companies. In doing so we are just as fully awareof the many challenges of this medium such as accessi-bility, user guidance and hyper-mediability, as the otherstrategic, technical, organisational and human resourceaspects. And last but not least, the benefits and succes-ses of internet-based environmental reporting ultimatelydepend on acceptance by the target groups. One of themost difficult variables at the present is precise tuning to each target group and individualised reporting com-ponents. For our environmental reporting to achieve thequality and credibility we desire, at the same time asdirectly controlling improvements in management andproduct quality, risk management and staff motivation,and ultimately also improving our competitive edge, we need to continuously further develop the process of environmental reporting in a flexible and dialogue-oriented way.

Let’s keep in touch!

Dr Wolf Michael IwandDirector of TUI AG Group Corporate Environmental Management

Dr Wolf Michael Iwand,

Director of TUI AG Group

Corporate Environmental

Management

First Environ-

mental Report by

TUI Environmental

Management for

the 1994/1995

financial year

Continuous development of environmental reporting – flexible and dialogue-oriented


http://www.world-of-tui.com/de/


Corporate responsibility: environmentalsustainability Voluntary commitment of TUI AG as a member of econsense 7 Sustainabilitydeclaration of TUI as a member of the TourOperators’ Initiative 8 Corporate environmentalpolicy 9 Corporate environmental managementsystem 12 Corporate environmental monitoring14 Corporate environmental communications 15


7World of TUI Group Environmental Reporting 2003/2004 7

Voluntary commitment of TUI AG as a member ofeconsense – Forum for Sustainable Developmentof German Industry

We commit ourselves to treat our resources in conformitywith the sustained-yield principle and orient our actions on recognised national and international guidelines andagreements.

We are prepared to apply our competences in the interest of sustainable management.

By working out concrete and innovative solution strategies, we want to co-design the political decision-making process with regards to questions of sustainable development actively and in good time.

Transparency and open dialogue are part of our compre-hension of sustainable development. That is why we are nationally and internationally present as qualified and engaged contact persons for politics, the sciences, lobbies and the economy.

We support the economy’s initiative and innovative powerfor a sustainable development. We want to expand ourcompetences in the area of sustainable development and assist and accompany private households and public authorities as active partners on the way to increasing sustainability.

www.econsense.de

Personal member of the econsense board of trustees: Dr Michael FrenzelMember of the econsense steering committee: Dr Wolf Michael Iwand


http://www.econsense.de

We are Tour Operators concerned about the impact of our tours and activities. We recognize our responsibility to develop and operate in a manner thatmakes a positive contribution to the natural, social and cultural environment.We also recognize and accept our responsibility to operate in ways that reduceenvironmental impacts, benefit host communities, safeguard the future live-lihood of local people, and ensure the protection of destinations for futuregenerations. To fulfil this responsibility, we have joined together to work inclose partnership with the United Nations Environment Programme (UNEP),the United Nations Educational, Scientific and Cultural Organisation (UNES-CO) and the World Tourism Organisation (WTO/OMT).

In doing so, we commit in this Initiative to: protect the natural environment and cultural heritage; co-operate with local communities and people, ensure they benefit from the visits of our customers and encourage our customers to respect the local way of life; conserve plants and animals, protected areas and landscapes; respect the integrity of local cultures and their social institutions; comply with local, national and international laws and regulations; oppose and actively discourage illegal, abusive or exploitative forms of tourism; work closely with business partners, local authorities, regional and national governments and other organisations to achieve sustainable development of tourism; provide information on our activities to develop and encourage the sustainable development and management of tourism; communicate our progress in implementing this commitment.

We also acknowledge that we cannot achieve our goal of sustainable tourismdevelopment without the help of all stakeholders, including our customers,and we hope that, together, we can create a better tourism experience for all.

Sustainability declaration of TUI as a member of the Tour Operators’ Initiative for Sustainable Tourism Development

www.toinitiative.org

Representative of the World of TUI companies in the Tour Operators’ Initiativefor Sustainable Development: Dr Wolf Michael Iwand

www.unesco.org

www.unep.org

www.world-tourism.org

http://whc.unesco.org



http://www.toinitiative.org

http://www.unep.org

http://www.unesco.org

http://www.world-tourism.org



mber of ble

Eugenio Yunis, Chief

of Sustainable Deve-

lopment of Tourism,

World Tourism Orga-

nization (WTO), and

Michael Iwand, TUI

AG Group Corporate

Environmental Man-

agement Director,

are both fully com-

mitted to the joint

TOI Sustainability

Declaration.

Corporate environmental policy –Commitment to environmental sustainabilityin all business activities

In a period of progressive globalisa-tion, the interaction of economic,environmental and social goals isvital for the corporate success ofglobally active companies.

Therefore, as a founding member ofeconsense – Forum for SustainableDevelopment of German Industry,TUI AG has adopted the mission statement of this initiative to guideits own sustainability agenda (state-ment on p. 5). In this way, the asso-ciated corporate guidelines and prin-ciples of each subsidiary are integrat-ed within an overarching Group-wideframework.

To strengthen and promote theprinciples of sustainable tourismdevelopment, TUI launched the TourOperators’ Initiative for Sustainable

Tourism Development (TOI) in March2000 together with other tour opera-tors and with the support of UNEP,UNESCO and WTO. All members ofthis global initiative have committedthemselves to the sustainable, envi-ronmental, economic and socialdevelopment of tourism (statementon p. 6). In 2003, the separate mem-berships of Thomson Travel Group,TUI Group, and Hapag-Lloyd Cruisesin the Tour Operators’ Initiative werebundled within a joint representationby TUI AG.

In addition, the larger companies within TUI AG have also formulatedtheir own environmental and sustain-ability principles.

A few examples:

TUI Deutschland“We are committed to protectingthe environment.Making sure that nature stays intactand protecting the environment isvery important for us. It safeguardsour natural resources and the futureof our company. All of our businessareas bear environmental responsibil-ity. Every member of staff has a roleto play, to make their ideas heard,because environmental protectionstarts with each and everyone of us.The environmental compatibility ofour products is an integral part of ourquality standards. We have a good reputation at homeand abroad for protecting nature andthe environment. Upholding the cred-ibility of our environmental orienta-tion is a permanent obligation.”

The environmental

principles are an

integral part of the

ISO 14001 certifi-

cation recently

acquired by TUI

Deutschland. More

information is avail-

able at www.tui-

deutschland.de/de/

umwelt .

Robinson environmental and responsible business principles


http://www.tui-deutschland.de/de/umwelt

http://www.world-tourism.org/frameset/frame_sustainable.html

TUI UK

“TUI UK recognises that in conducting its business it hasa responsibility for the environment and the communi-ties in which we operate. The very nature of our businessmeans that we must ensure our activities have the leastpossible negative impact on the environment, now andin the long term.

The Board believes that the most effective way ofimplementing this sustainable tourism policy is to inte-grate its main points into all relevant mainstream busi-ness activities.

Accordingly, each operating business will, on a con-tinuing basis, endeavour to comply with the main pointsof this policy and with the associated codes of best prac-tice.

Being a Responsible Businessidentify, quantify and monitor the major potential environmental impacts of its activities develop and maintain appropriate emergencyresponse plans for major incidents in order to minimise their environmental impact conduct its operations in a way which maximises positive and minimises negative impact on the environment and on local communities consider environmental implications as part ofany purchase decision or commercial decision-making provide information, training and support to all employees so that they are aware of theirenvironmental and ethical responsibilities within the framework of their normal operating procedures implement energy and water management programmes in offices, premises and assets. Minimise waste occurring and ensure it is recycled or disposed of responsiblysupport the work of ECPAT in relevant destinations(End Sexual Exploitation, Child Prostitution and Trafficking and Child Pornography).

Being a Good Neighbourencourage and recognise initiatives which involve working with local communities and which demonstrate social responsibility, at home and overseas inform employees and holidaymakers about the customs and cultures of the countries they are visiting and encourage them to respect the local environment and host community

ensure all aircraft and cruise ships continue to comply with statutory regulations in terms of noise, emissions to atmosphere, fuel efficiency and waste minimise noise pollution by using latest technologyaircraft and operating at maximum occupancy levels minimise unnecessary waste from in flight catering and on board cruise ships and ensure all such waste is disposed of according to legislation and best industry practice reduce pollution both at home and abroad byensuring company cars, cars hired by holidaymakers and other forms of ground transport use lead-free or alternative environmentally-acceptable fuel.

Protecting Holiday Destinations understand and seek to comply with relevant environmental legislation and regulations. Seek to influence current and future legislation, both at home and overseasconsider environmental and social factors when planning and operating excursion programmes to help ensure minimal impact on the area visited respect and inform employees and guests about natural habitats and wildlife where appropriate, offer excursions which stimulate the local economy in a balanced, sustainable way andwithout placing undue demands on local resources encourage and recognise initiatives which support conservation and education programmes benefiting the environment and local communities, particularlyin the holiday destinations to which we operate inform guests of ways to save energy and fresh waterand reduce/dispose of waste responsiblycommunicate the company’s environmental policyto all business partners and work with them to encourage the implementation of best practice.

Responsibility for ensuring that each operating businesscomplies with the Group’s policy on sustainable tourismis with the Director of each business.

The contents of this policy apply not only to the cur-rent companies and activities that make up TUI UK butalso to any future companies or activities that the Groupmay acquire or engage in.”

The complete ver-

sion of the TUI UK

sustainability

declaration is used

for internal and

external communi-

cation. A synopsis

is available at the

TUI UK website:

www.tui-uk.co.uk .

TUI UK sustainability declaration

FTO - Federation

of Tour Operators

www.fto.co.uk

www.thetravel-

foundation.org.uk




http://www.thetravelfoundation.org.uk

http://www.fto.co.uk


TUI Nordic

The travel and tourist industry is one of the world’s fastest growing industries. It constitutes an important income source for many people and has a positive effecton economic development. The industry can also consti-tute a threat to the environment and to the local society.

TUI Nordic has a responsibility for the local environ-ments where we carry out our operations. We have toensure that our activities have the least possible nega-tive effect on the environment, both from a short-termand long-term perspective. We believe that cooperationis one of the most effective ways to achieve good andlasting results.

Being a responsible companyMeans that we identify the most important environ-mental aspects and their effects and that we also formulate a plan for how we can reduce them. When we choose goods and sub-contractors, the environ-mental factor is always taken into consideration. Trainingof our personnel and information to customers increasesawareness. Monitoring systems for energy, water andrecycling shall be implemented at offices and hotels.

Being a good neighbourMeans that we encourage and support initiatives thatpromote cooperation with the local society and thatshows a social responsibility, both at home and abroad.We inform customers and our employees about localtraditions in order to encourage respect for the environ-ment and our native hosts.

Protecting the travel destination Means that we support initiatives that promote preser-vation and education – particularly at destinations wherewe carry out operations. We want to increase the respectfor local societies and nature by informing customersand personnel, by taking into consideration environ-mental and social factors when we plan and make excur-sions, and by communicating the company's policy forsustainable tourism and also cooperating with them inorder to encourage good examples.

Hapag-Lloyd Container Line

Hapag-Lloyd's Quality and Environmental Principles1. The Management provides a model of quality and

ecological thinking and action to encourage staff to emulate this.

2. The basis for our activities in the Quality and Environmental Management is the adherence and commitment to all relevant legislation and regulation.

3. The Management uses clearly defined means formonitoring the implementation and maintenance ofour quality and environmental target groups and targets, which are appropriate to the company’s activities. They are documented, communicated to all employees and regularly reviewed in respect ofquality and environmental compatibility.

4. Customers are our partners. We claim to meet theirexpectations with competence and reliability at anytime. We achieve this by thinking and acting with our attention directed towards the future. Where requested, we counsel our clients with the objective of jointly increasing quality and minimising anyeffects on the environment.

5. We are a quality enterprise. Excellently trained and competent employees as well as the best equipment are the hallmarks of our efficiency.

6. Our goal is to achieve the highest quality and to maintain a high standard of environmental protectionby continual improvement, for the benefit of ourcustomers, employees, and shareholders.

7. An important quality objective is “zero mistakes”. Avoiding mistakes takes precedence over correcting them.

8. Avoidance of any possible pollution of the environment and avoidance of accidents enjoy high priority.

9. The standards, which we apply to ourselves also apply to our sub-contractors. It is not they, but we who vouch for the services provided with the company’s good name.

TUI Nordic sustainability declarationHapag-Lloyd Container Line quality and environmental principles

The TUI Nordic

sustainability

declaration is

published in the

internet at corpo-

rate.fritidsresor.se

The Hapag-Lloyd

Container Line

quality and envi-

ronmental prin-

ciples are also

available at

www.hlcl.com .



www.hlcl.com/pages/quality_hlcl.html

Within the context of a sustainable business policy, TUIAG gives a particularly high strategic priority to the inte-gration of environmental quality standards – and theiractive implementation in all of the Group’s activities.With the overall objective of continually improving itsenvironmental performance, TUI AG Group CorporateEnvironmental Management co-operates with the envi-ronmental officers in each Group company. It has alsobeen actively involved for many years in promoting in-depth stakeholder dialogue through the TUI Environ-mental Network (TEN!). TUI AG Group Corporate Envi-ronmental Management’s economic and environmentalgoals therefore go hand-in-hand to make an importantcontribution to the development of shareholder and stakeholder value.

The main thrust of its work reflects the strategicand financial-market oriented positioning of the TUI AGholding. TUI AG Group Corporate Environmental Man-agement is the co-ordination platform for environmentalprotection activities within the Group, and thereforeplays a key role in TUI’s sustainable development. It ad-vises and assists TUI’s strategically organised CorporateCentre and the environmental co-ordinators within theGroup companies on the operating side of the business.The Group companies in the logistics division have their

Corporate environmental management system –Environmental organisation, environmentalgoals and environmental programme

TUI Environmental Network (TEN!)

own independent environmental departments which co-ordinate their technical activities with the CorporateCentre. In the core tourism business in particular, the net-work links up actively involved TUI staff at all levels of thetourism value chain. Environmental protection is expresslyintegrated in areas ranging from brochure production, tra-vel agencies, product development, outward and returntravel, holiday hotels, World of TUI destination manage-ment and in its own office procedures. In addition, TUIEnvironmental Management has undertaken continuousmonitoring of the environmental situation in tourismdestinations since 1990, and co-ordinated the environ-mental monitoring of contracted hotels (since 1992).

The knowledge gained from this continuous globalenvironmental monitoring of hotels and destinations ispassed on to tourism managers and providers in local,regional and national seminars, workshops and conferen-ces etc. The findings are also taken into consideration inthe operative side of the business in activities such as bedbuying. The results are also passed on to regional andnational governments in the form of recommendations.All of this activity is part of TUI’s endeavours to jointlyfind solutions with all of its network partners to reduceenvironmental impact and simultaneously enhance thequality of its tourism products.




DistributionLeisure

Business Travel

Logistics, Industry,Corporate Real Estate

Tour Operators Airlines Hotels & ResortsDestination

Management

TUI Hotels & Resorts (D)Gisela HipplerAtlantica Hotels & Resorts (CY)Neil EvansGran Resort Hotels (E)Neil EvansGrecotel (GR)Maria ValergaGrupotel (E)Jaume RossellóIberotel (D)Anne HeckingDorfhotel (D)Anne HeckingMagic Life (A)Alex KünzliNordotel (E)José Manuel SebastiánPaladien Hotels (F)Pascal WernerRIU Hotels (E)Dr Pep RullánRobinson Club (D)Thomas Hagspiel

Hapag-Lloyd Container LineKlaus Gorsler, Erika SagertHapag-Lloyd CruisesBärbel KrämerWolfGeorg StrasserVTG LehnkeringDr Wolfgang LohreTUI Corporate Real EstateHans-Jürgen Kothe

TUI Interactive (D)Matthias GutscheTUI Leisure Travel (D)Tim MithöferTUI ReiseCenter Austria (A)Dr Josef Peterleithner

Jetair (B)Freddy DobbelaereGulet Touropa Touristik (A)Peter ChristNouvelles Frontières (F)Samy BaillyFinnmatkat (FIN)Peik MartinTUI Austria (A)Dr Josef PeterleithnerTUI Deutschland (D)Jomique de Vries, Andreas Koch, Inga SchnapauffTUI Nederland (NL)Elise Allart, Jaap de Carpentier WolfTUI Nordic (DK, FIN, N, S)Lottie KnutsonFritidsresor (S)Lottie KnutsonTUI Suisse Holding (CH)Roland SchmidTUI UK (GB)Pauline WilsonWolters Reisen (D)Marion Jäger

TUI Airline Management (D)Holger StürtzBritannia Airways (GB)Pat Gibson, Danielle ChapmanBritannia Nordic (S)Eva OlivecronaCorsair (F)Mourad Ait-OuyahiaHapag-Lloyd Flug (D)Lars WitteHapag-Lloyd Express (D)(Herbert Euler)Thomsonfly (GB)(Alex Hunter)

Aeolos Travel (CY)Marios IoannidesAfrican Travel Concept (ZA)Patti BrockmannARP Group (KE,TZ)Robert McDowellDanubius Travel (RO)Michael TudorMex-Atlántica Tours (MEX)Frank Woeller, Martin BorboaSchwerin Plus Touristik (D)Ulrich KrügerTantur Turizm Seyahatat (TR)Ahmet VarimliTUI Bulgaria (BG)Valentin JosifovTUI España (E)Alejandro HidalgoTUI Hellas (GR)Marcos DamanakisTunisie Voyages (TN)Mohamed Ali ChograniUltramar Dominicana (DOM)Pedro TomasioWorld of TUI Cars (E)Daniel MeurerTUI Service (CH)Christiane Harling

TQ3 Travel Solutions (D)Simone Scheiba

TUI Environmental Network (TEN!) of TUI Group companies along the value chain

TUI AG Group Corpo-

rate Environmental

Management

Executive Director:

Dr Peter Engelen

Director

Dr Wolf Michael

Iwand

Core team:

Mike Brauner

Mila Dahle

Thomas Himstedt

Katja Hoer

Annkathrin Reiner

Kerstin Sobania

Ramona Thies

and

Andreas Koch

Inga Schnapauff

(TUI D Environmental

Management)

Environmental sustainability – internal and external environmental organisation networking within TUI AG Corporate Centre and the Group companies

Corporate environmental management system –Internal and external environmental organisation networking within the TUI Group

Economics

Investor Relations

Corporate Finance

Group Development

TUI Hotels & Resorts

TUI Airline Management

Group Marketing

Group Legal Affairs

Group Controlling

Group Audit Services

Central Procurement

Group Contracting

Group Environment

Group Corporate Environmental

Management


Environmental co-ordinators

of TUI Group companies

Destination Database/IT Development

Social aspects

Corporate Communications

International Relations

Group Human Resources and

Staff Development

Training

Workers’ representatives/Europaforum

Preussag Foundation

TUI AG executive board/executive committee

Source markets Stakeholders Destinations

Distribution LeisureBusiness Travel

Tour operators Airlines Hotels & ResortsDestination

Management


Corporate environmental monitoring –Internal environmental reporting, environmentalperformance indicators and reporting limits

Systematic environmental monitoring. Group Environ-mental reporting of TUI AG Group companies takesplace regularly at the end of each financial year on thebasis of standard Group-wide criteria. The results arepublished in various places including the TUI AG AnnualReport and in the internet at www.tui-environment.com.They also provide the material for this Group Environ-mental Reporting 2003/2004. In addition, all the sur-veyed Group companies, and the TUI AG executive committee, receive detailed feedback on environmentalreporting quality and all the implemented measures.

Current framework for Group-wide reporting of environmental performance indicators.Systematic and standardised data gathering is difficult toimplement in a globally operating company, particularlywithin our main tourism business. The main challengesare as follows:

Challenge 1: The many different business models ofTUI AG Group companies (logistics, shipping, retail, touroperators, airlines, hotels, destination management)require their own specific environmental performanceindicators which complicates their comparability.

Challenge 2: Numerous small and very small premisesare not actually owned by TUI AG but rented (e.g. travelagencies of TUI Leisure Travel, offices of TUI Service andagencies in the destinations). Reporting here is only pos-sible with the help of the renting company and oftenproves to be very difficult.

Challenge 3: Many premises (e.g. TUI hotel companies)are in Mediterranean countries and long-haul destina-tions – in some cases, in the Third World. In these coun-tries it is common for the responsible local authoritiesand suppliers and disposal companies to make lump sumcharges instead of keeping specific individualised records.It is naturally impossible in these cases to keep track ofprecise volumes of waste.

Challenge 4: A range of services is provided by externalcontractors (e.g. catering, cleaning, disposal of wastefrom TUI aircraft). Many of these companies have notpreviously been in a position to record the environmentalperformance indicators now required by TUI AG. Transi-tion periods are required here.

Challenge 5: Economic and workforce constraints – thecurrent price war in all sectors forces TUI companies towork extremely efficiently in terms of time and cost. It istherefore a challenge to convince those responsible ofthe need for the time-consuming recording of environ-mental performance indicators.

Criteria for the 2003 environmental reporting of TUI AG Group companies:1. Environmental policy2. Environmental management3. Environmental risks: identification and description4. Resource conservation, technical innovation; reduction

of emissions and protection of the atmosphere5. Biodiversity and preservation of species6. Cooperation, community involvement, sponsoring 7. Membership of environmental protection and nature

conservation organisations8. Environmental communication and dialogue9. Environmental performance indicators

Mileage of company cars/business travelPaper consumptionWater consumptionEnergy consumption, energy mix, specific CO2 emissionsAmount of waste, waste disposal, waste recyclingFinancial expenditure on environmental protection measuresOperating expenditure, fixed asset investments for environmental protection measures.

The criteria for the internal reporting of TUI Group com-panies was further optimised in 2003. This was accompa-nied by an extension of the reach of internal reportingand the analysis of environmental performance indica-tors. Therefore various references including the GRI andOECD guidelines, the requirements of financial markets(non-financial aspects) and sustainability experts withinthe scientific community and consulting companies hasbeen considered. Standardised Group-wide reporting ofthese environmental performance indicators is plannedfor 2006.

The number of

surveyed Group

companies has

increased from

52 in 2002 to 65

in 2003.

Returns rose from

52 % to 80 %. The

aim is to achieve

100 % environ-

mental reporting

coverage by 2006.



http://www.tui-environment.com


Optimised environmental communications. Thedemands of sustainability ratings and the informationrequired by independent index providers, research orga-nisations and specialised investment funds were takeninto consideration in the further development of exter-nal reporting. In this way, the completely reworkedwww.tui-environment.com website has included compre-hensive up-to-date information on environmental activi-ties throughout the Group since 11/2003. The websiteacts as a strategic platform reflecting TUI AG environ-mental reporting and particularly the requirements ofinternational financial markets. The external environ-mental reporting within the annual report is documen-ted in the internet.

Corporate environmental communications –External reporting and dialogue with the financial community

Paris. TUI AG has been includedin the ASPI Eurozone sustain-ability index of the French ratingagency Vigeo since 2001.

London. TUI AG was incorporated in the international ethics indexFTSE4Good (with effect from March2004) following the six-monthlyreview by EIRIS/imug in winter 2003.

“To describe the full

scope of the website

(www.tui-environ-

ment.com) would

fill a book. It proba-

bly represents the

most comprehensive

set of information

provided by a tour-

ism company on

this topic”.

future e.V.:

”Schöne Ferien

im Internet”,

from: „Unterneh-

men und Umwelt“,

4/2003, p. 19

“Compared to the rest of the sector, TUI stands out because of

its leading environmental strategy which provides customers and

the general public with information on the environmental impact

of tourism, and has strict goals aimed at minimising this effect

on the environment. These high standards have not yet been

matched by its social reporting, where there are still no system-

atic social management system or uniform social standards for

suppliers.”

Ingeborg Schumacher-Hummel,

Director Socially Responsible Investments

UBS Global Asset Management

“Successfully implementing environmental management within

the complex heterogeneous universe of World of TUI, and report-

ing on this activity on the basis of environmental performance

indicators, is a time consuming and challenging task. The will

and the commitment to do so can be felt wherever one looks.”

Stefan Dahle, Head of CSR and

Sustainability Management

Imug Beratungsgesellschaft mbH

www.ubs.com

www.imug.de

Environmental dialogue with the financial community.International rating agencies and sustainability analystsconfirm that 2003 was another successful year in whichTUI made a positive contribution to sustainability. Inputderived from dialogue with analysts and investors had a significant impact on the company. In response to an invitation from WestLB Panmure, TUI Investor Relationsand Environmental Management made a presentation onsustainability management to specialised fund managersand other institutional investors in London in February2003 at the “SRI Tourism and Travel Conference”. TUI AGhas been registered at the independent internet platformwww.sustainable-investment.org since December 2003.This website was developed under the auspices of UNEPto improve transparency for sustainable investment inEurope.




http://www.nachhaltiges-investment.org

http://www.imug.de/themen/corporate/corporate.htm

http://www.ubs.com/g/about/ubs_environment.html

Corporate environmental communications -Questions put by the financial community to TUI AGAnswers by TUI Environmental Management

1. How important for your com-pany is the principle of sustainabledevelopment in the sense of Agen-da 21?

Long-term planning projections fora fair, open, partnership-based andresponsible configuration and har-monisation process for tourism de-velopment in the sense of economicyield, environmental compatibilityand social cohesion

Tangible integration in corporateprocesses by active membership of– “econsense-Forum for Sustain-

able Development of German Industry”, BDI committee “Environmental policy/sustain-ability development”

– Agenda 21 process of the World Travel & Tourism Council (since 1993)

– Public Private Partnership with UNEP/UNESCO/WTO in TOI

– As a participation process within tourism-centred local authorities (Local Agenda 21) via local authority networks abroad and at TUI headquarters

Cf. publication “Going beyond.Development – sustainably!”. A jour-ney from Rio to Johannesburg andbeyond” (2002)

Cf. Annual Report 2003, chapter“Social responsibility for staff andsociety. Central Environmental Management. Partnerships and co-operation.”

Participation in EU Commissionconsultation process on the develop-ment of European Agenda 21/Sus-tainability of European tourism.

2. Does the Corporate GovernanceCode of your company make allo-wance for sustainable manage-ment? How?

Declaration of compliance by TUIexecutive board and supervisoryboard on the regulations incorporat-ed within the German CorporateGovernance Code, including companyorganisation, its socio-political prin-ciples, and its internal and externalregulatory-control mechanisms.

“Good and responsible manage-ment” is documented e.g. in the executive board responsibility for riskmanagement and risk controlling, forenvironmental management, trans-parency for shareholders and con-sumers, and stakeholder dialogue.

Step-wise continuous certificationof premises and sites, e.g. TUIDeutschland, Robinson Club, Hapag-Lloyd Container Line

Environmental reporting of hotels,airlines, destinations, shareholdings.

3. Which future productivity impro-vements can your company benefitfrom as a result of pursuingsustainable economics? Whichareas have the biggest potential?

Continuous improvement in theeco-efficiency of the consumption ofnatural resources (energy, water, soil,biodiversity).

Replacement or partial substitu-tion of old economies by resource-conserving tourism/service industry,particularly in regions and developingcountries with weak infrastructures.

Exploiting economies of scalethroughout environmental manage-ment, and implementation of othersustainability indicators

Sustainable use for the invalorisa-tion of countryside not benefitingfrom other forms of protection andmonitoring, particularly in developingcountries with high levels of biodiver-sity

Sustainable consumption with theassociated demands and willingnessto pay for sustainable products/ser-vices.

4. What risks does your companyface with respect to social andenvironmental demands?

Conflicts of interest with compet-ing economic sectors (agriculture and forestry, fisheries, commoditiesindustry)

Over-regulation by laws and legislation covering environmentalaspects

Natural disasters, loss of image inholiday countries (safety, crime, …)

Restrictions in mobilityCultural conflicts (religion,

fundamentalism, life styles)Terrorism, political unrest.

5. Where are your company’sstrengths when it comes tosustainably tackling social andenvironmental challenges?

Competence centres (for environ-mental problems)

Environmental management atevery step of the value chain with a continuous improvement process(environmental and quality manage-ment systems increasingly certified in accordance with ISO 9001 and/or14001; 28 % of all TUI AG turnovergenerated by ISO 14001-certifiedGroup companies)

Exemplary consumer informationon environmental aspects, develop-ment of environmental productdeclaration schemes (EPDS)

Worldwide TUI Environmental Network for monitoring holidaydestinations, hotels and local co-operation (community projects)

Environmental management aspart of TUI brand value.




-to TUI AGent

Corporate environmental communications -Questions put by the financial community to TUI AGAnswers by TUI Environmental Management

6. Which of your company’sweaknesses do you see as the biggest challenges to pursuingsustainable economics? Whichconcrete steps are you under-taking to counteract these short-comings?

The dependence on the lack ofinnovation and ability to invest ofgovernments in holiday countries (at all steps of the value chain), adminisrations, public sector

Complexity of the sustainabilityissue and the associated complexitycosts

Remedies: “Learning organisation”in Public Private Partnerships (bur-den sharing); continuous improve-ment process

Complexity in the Group struc-ture; striving to identify and bundleall measures.

7. Which organisational measuresdo you put in place to ensure thatthe social and environmentaldemands of sustainable economicsare included in investment plan-ning and investment decisionmaking?

Incorporation of the special envi-ronmental know-how of Environ-mental Management, networkingwith Corporate Centre Legal Affairs& HR and other departments(Finance, Contracting, Procurement)

Integration of specific environ-mental indicators in the investmentplanning of TUI Hotels & Resortsand TUI Airlines (environmental consulting for hotel companies; fuelreduction by strict conversion ofaircraft, equipping Boeing fleet withwinglets)

Environmental aspects in legalcompliance audits and judicial duediligence procedures

Regular environmental reportingby Group companies and the desti-nations for early risk identification.

8. Which tangible and temporaltargets have you set yourself withrespect to sustainable economicsand what is the current status?

Economic sustainability within the framework of long-term valueenhancement (shareholder value),controlling and yield management

Environmental sustainability in theframework of annual targets for cen-tral Environmental Management

With respect to “internal environ-mental management” decentralisedcompany-specific targets concerningoffice management, hotel companiesand transport

Social sustainability: see “Socialreport” and the sponsorship pro-gramme of the Preussag Foundation

Status: measured qualitative andquantitative continuous improve-ment (particularly with respect toproducts, e. g. TUI Hotels, TUI Air-lines, TUI Destinations), clear im-provements in 10-year comparison(1992 – 2002) measurable in lowernumber of complaints, improvedcustomer satisfaction and satis-factory image scores.

9. How important is the market for sustainability-oriented invest-ments? How important is it foryour company to be included in a sustainability fund or index?

Continuous monitoring of growth,volume and quality by Investor Rela-tions

Orientation to criteria in the DowJones Sustainability Index (particu-larly EURO STOXX), FTSE4GoodIndex, Ethibel Sustainability IndexESI, Advanced Sustainable Perfor-

mance Index ASPI Eurozone, co-operation with relevant rating agen-cies (imug, EIRIS, Scoris, SAM,oekom research)

Internal environmental reportingreflects GRI guidelines and OECDguidelines for multinational compa-nies

Issue management also from aCSR point of view.

10. Which specific frameworksshould the government create tosupport corporate efforts aimedat sustainable development? Howdo you rate the WSSD results?Which specific consequences arisehere for your company?

Further deregulation and cut-backs in bureaucracy, particularlyto give a high priority to economicsustainability

Systems for political motivation,and awarding of privileged status for sustainable business practices intourism development to simplifystructural change and developmentco-operation

Considerable reduction and avoid-ance of environmental over-regula-tion to remove location disadvan-tages in an international competitiveenvironment

Orientation to the 2002 “Johan-nesburg Plan of Implementation” of the United Nations involving:fighting poverty by tourism develop-ment; energy supplies and rene-wable energies; resource manage-ment (water and biodiversity); andcorporate social responsibility.



Main focus of environmental activities in 2003Certified environmental management systems 19 Benchmarking 22 Resource conservation, renewable energies and climate protection 24Strategic partnerships, co-operation and stake-holder dialogue 30 Nature and species conser-vation: TUI’s biodiversity strategy 32 50 Exam-ples of nature protection co-operation in prac-tice 36 World of TUI tour operator brochures:Environmental quality standards” 39 Consumerprotection 40 Raising customer awareness 43Raising the awareness of staff 45



TUI has set itself the task of effi-ciently achieving continuous improve-ments in environmental performance.This involves systematically optimi-sing the environmental managementsystems of specific Corporate Centredepartments and Group companiespreparing for certification in accor-dance with international environ-mental standards. The globally recog-nised ISO 14001 environmental stan-dard of the International Standardi-sation Organisation in particular wasestablished in many segments in2003. Per 31.12.2003, 28 % of all turnover was generated by certifiedcompanies (2002: 2 %). Other Groupcompanies are preparing their envi-ronmental management systems forcertification.

To counteract any possible criti-cism before it arises: TUI companiesare free to chose whether they arecertified in accordance with ISOstandards or in accordance withEMAS – the environmental audit ofthe European Union. However, as aglobally active company, TUI givespreference to the ISO 14001 stan-

Certified environmental management systems

dard because this is the globallyvalid, globally recognised and estab-lished standard – and therefore alsoguarantees direct international com-parability.

Results in the tourism segment.The tour operator TUI Deutschlandhad its internal environmental management system certified inaccordance with ISO 14001 for thefirst time in 2003. The ISO 14001certification of the Iberotel Sariger-me Park (Iberotel hotel company)originally certified back in 2000 wasupheld and renewed in 2003. Hotelcompany Robinson continued thestrategy begun in 2001 of certifyingits facilities in accordance with ISO14001. Following certification of allof its clubs in Turkey and Germany,all of the Spanish hotels and resortswere successfully certified in accor-dance with ISO 14001 in 2003 (CalaSerena, Jandia Playa, EsquinzoPlaya). At the same time, the specifi-cations and validity of the internalenvironmental standards for thewhole hotel chain were also expan-

TUI Deutschland

certified in 2003

Hapag-Lloyd Con-

tainer Line certi-

fied in 2003

All Robinson Clubs

in Spain certified

in 2003

ded. Robinson Club Ampflwang wasawarded the “Austrian EnvironmentalLabel for Tourism Facilities”. As thefirst incoming agency in World of TUIto be ISO 14001 certified, AeolosTravel, Cyprus, had its TransportDepartment certified in the 2003financial year.

Results in logistics and industry.The environmental managementsystem of Hapag-Lloyd ContainerLine was ISO 14001 certified in the2003 financial year. As one of thefirst transport companies to achievethis, Hapag-Lloyd Container Linethus covers the whole global trans-port chain. The environmental pro-tection activities of VTG Lehnkeringfocused on the expansion of its ISO14001 certified integrated manage-ment system in the Chemicals Ser-vice, Road Cargo and Special Logis-tics/Hazardous Goods Distributionsegments. Algeco, the French specia-list for portable buildings, had itsSGF St Amour factory certified inaccordance with ISO 14001.

Company Site(s) Validity

TUI AG Group companies with ISO 14001 certified environmental management systems

Aeolos Travel (Transport Department) Limassol, Cyprus 10/2003 – 10/2006 new

Algeco SGF St. Amour factory, France 11/2003 – 10/2006 new

Hapag-Lloyd Container Line All premises worldwide 06/2003 – 06/2006 new

Iberotel Iberotel Sarigerme Park, Turkey 11/2003 – 11/2006 new

Robinson RC Fleesensee, Germany 04/2001 – 04/2004

RC Cala Serena, Spain 07/2003 – 07/2006 new

RC Esquinzo Playa, Spain 11/2003 – 07/2006 new

RC Jandia Playa, Spain 11/2003 – 07/2006 new

RC Camyuva, Turkey 05/2001 – 05/2004

RC Maris, Turkey 05/2001 – 05/2004

RC Nobilis, Turkey 05/2002 – 05/2005

RC Pamfilya, Turkey 05/2001 – 05/2004

TUI Deutschland Hanover headquarters 06/2003 – 06/2006 new

VTG Lehnkering All premises worldwide 04/1998 – 04/2004

(Road Cargo; Chemicals Service, Special Logistics/Hazardous Goods Distribution)


http://www.iso.org

http://europa.eu.int/comm/environment/emas/index_en.htm


“Protecting nature

and minimising

environmental

impact has the

highest priority in

our environmental

policy.”

Thomas Hörning,

Environmental

Officer

Dorfhotel

Fleesensee

Company Site(s) Certification Planned in

TUI AG Group companies planning to achieve certification in 2004/2005

TUI AG HQ Germany ISO 14001 2005

TQ3 All sites ISO 14001 2004

in Germany

Dorfhotel Fleesensee, ISO 14001 2004*

Germany

Grecotel Greece ISO 14001 from 2005

Grupotel Valparaíso Palace, Spain ISO 14001 2004

Gran Vista, Spain ISO 14001 2005

Los Principes, Spain ISO 14001 2005

Parc Natural, Spain ISO 14001 2005

Orient, Spain ISO 14001 2005

Magic Life Sharm El Sheikh Imperial ISO 14001 2004**

Nordotel Spain EMAS-2 2005

* Successfully achieved on 30.03. 2004

** Successfully achieved on 22.06.2004

The business travel company TQ3has been co-operating since 2003with the chair of Sustainability Mana-gement of the University of Bremenwith the goal of introducing an inte-grated globally operating sustainabil-ity management system. To meet theincreasing demands of key businesstravel accounts, environmental man-agement standards will first be im-plemented in all German and Dutchlocations. Certification according to ISO 14001 of all German sites isplanned for 2004. Environmentalmanagement systems will also be putinto place at several hotel premisesmanaged by TUI Hotels & Resorts:an ISO 14001 environmental mana-gement system has been introducedat Dorfhotel Fleesensee which suc-cessfully passed the pre-audit. Certi-

fication is planned for 2004.* The Spanish hotel company

Grupotel recorded substantial pro-gress in installing environmentalmanagement systems which beganthe previous year. The first certifi-cation schemes according to ISO14001 are planned in 2004 beginningwith the Grupotel Valparaíso Palace.The Greek hotel company Grecotelintroduced environmental manage-ment standards in all of its hotels in the 2003 financial year and willadapt these this year to comply withISO 14001. An environmental auditand a pre-audit have already beensuccessfully concluded at GrecotelPella Beach. The experience gainedin this process is now being sys-tematically transferred to all otherhotels within the group.

The Nordotel hotel company con-tinued the introduction of environ-mental management systems accor-ding to the European Union EMASstandard. The first certifications are planned for 2005. Magic Lifeappointed an environmental officerin 2003, and integrated environ-mental standards within its qualitymanagement system. Work began at the incoming agency TUI España in the financial year just ended to establish an integrated environ-mental management system. Theenvironmental officer appointed aspart of this procedure is workingtogether with the environmental co-ordinators in all TUI España regionsto strengthen regional and commu-nity co-operation activities on sus-tainable development.

*

“As a global com-

pany we recognise

our social and

environmental res-

ponsibility. We fol-

low the principles

of sustainability

and include that

into our decision

making and our

day-to-day work.”

Simone Scheiba

Sustainability

Manager

TQ3 Travel Solu-

tions

Other aspects planned for implementation in 2004/2005


www.wiwi.uni-bremen.de/gmc/lehrstuhl/l_profil.htm


As part of its involvement in theÖKOPROFIT project, TUI AG head-quarters introduced an in-houseenvironmental management system.The internal environmental manage-ment system was audited and pass-ed for the first time in September2003 by an independent expertpanel. All of the ISO 14001 specifica-tions will be fulfilled in 2004 with theaim of achieving certification in 2005.

ÖKOPROFIT pilot project. In-houseenvironmental management systemswere introduced at TUI AG and TUIDeutschland headquarters as part of a local Agenda 21 project of thecity of Hanover – ÖKOPROFIT(www.agenda21.de). TUI Deutsch-land joined ÖKOPROFIT back in2000 and was therefore one ofthe pioneers in Hanover. Since thebeginning of the project, 104 tons of waste and 3.3 million litres ofwater have been saved, cutting dis-posal costs by around Euro 77 500.TUI AG headquarters joined ÖKO-PROFIT in 2002. With the introduc-tion of an optimised waste manage-ment system in 2003 and 2004, TUIAG set up special recyclables collec-tion points in tea kitchens with con-tainers for the separate collection oforganic waste, glass, plastic and resi-dual waste. Waste paper collection inoffices was extended to include

paper, “green point” recyclables andresidual waste. The project is backedup by comprehensive staff educationprogrammes to raise their awarenessof the problems of waste disposal.Staff at TUI AG headquarters arealso continuously informed aboutvarious environmental issues. A dis-posal chart is pinned up at everyrecyclables collection point in teakitchens and corridors. The chartwas also sent to each member ofstaff with an accompanying letter. In addition, the need to conserveresources is also emphasised atvarious places within TUI AG head-quarters: e.g. next to photocopiers,with instructions to use recyclingpaper and make double-sided photocopies. An information sheet is pinned up in offices and rest areaspointing out the need to save onheating.

Systematic dispo-

sal management

for the informa-

tion and instruc-

tion of local staff

(TUI AG and TUI

Deutschland)

“ÖKOPROFIT

Hannover”

award for TUI

AG for success-

ful environ-

mental audit

(September

2003)

TUI AG headquarters progressing towards certification


http://www.agenda21.de/oekoprofit-hannover


30

25

20

15

10

5

0

%100

80

60

40

20

0

1999 2000 2001 2002 2003

Collected recyclables (% of total waste)

TUI D headquarters

TUI AG headquarters

73 68 79 82 71 77 73

100

80

60

40

20

0

1999 2000 2001 2002 2003

Relative district heating consumption (kWh per m2 heated area)

TUI D headquarters

TUI AG headquarters

107 80 96 81 98 82 79

kWh

120

100

80

60

40

20

0

1999 2000 2001 2002 2003

Relative water consumption(litres per employee & working day)

TUI D headquarters

TUI AG headquarters

59 51 46 46 107 51 90

Liter

1999 2000 2001 2002 2003

Relative power consumption (kWh per employee & working day)

TUI D headquarters

TUI AG headquarters

18

15 15 17 28 20 27

kWh

Benchmarking – model projects for the Group-wide use of environmental data

Participants at the TUI D and TUI AG

Benchmarking Workshop (from left):

V. Schmidt, H.-J. Blume, R. Hipp, Dr V. Spanke,

M. Blume, H. Kuckuck, P. Meinhart, V. Siemann,

C. Romme, A. Reiner, T. Himstedt and A. Koch.

Not in the photo: Dr W. M. Iwand,

G. Weinfurtner and J. Tönnies

Benchmarking to boost efficiency. A comparison ofthe harmonised environmental performance indicatorscollected on TUI AG and TUI Deutschland headquart-ers since 2002 provides an objective comparison of theenvironmental performance of both premises. At a jointBenchmarking Workshop, members of the environ-mental teams of TUI Deutschland and TUI AG comparedthe environmental performance indicators collected aspart of the ÖKOPROFIT project (p.18) and used thisinformation to define areas where potential savings can

be achieved, and formulated environmental targets for2004-2006. Environmental performance indicators ofthis kind are to be used throughout the Group by 2006to achieve a large degree of data harmonisation. Anenvironmental performance indicator survey requirementwas already integrated within the environmental repor-ting of TUI AG Group companies back in 2003 (p. 12). In addition, a management tool for the recording andanalysis of environmental performance indicators wasformulated and is described on the next page.


Heating energy 81 82 +1 % –6 % 98 79 – 20 % – 3 %

Per m2 heated area)

Electricity 17 20 +21 % –5 % 28 27 – 4 % – 5 %

kWh per employee/day (to end 06) (to end 06)

Water 46 51 +12 % +/–0 % 107 90 –16 % – 5 %

Litres per employee/day

Paper 55 49 –11 % –2.5 % 60 53 – 12 % – 2.5 %

Sheets per employee/day (to end 06)

Percentage of 82% 77% – 5 % 80 % 71% 73% +2 % 80 %

collected recyclables

Residual waste volumes 33 40 +21 % +/– 0 % 74 57 – 23 % –10 %

Kg per employee/year


The experience gained from the internal environmentalmanagement introduced by TUI AG and TUI Deutsch-land will be used in future throughout the Group. TUIAG Environmental Management has synthesised all ofthe expertise within a database system that has beenavailable to all interested subsidiaries since 2003. Thesystem assists the environmental officers within eachcompany in areas such as the collection of environ-

mental performance indicators. It simplifies the realisati-on of water and energy saving measures and the optimi-sation of waste management.

Pilot runs at TUI España on Tenerife (Spain) and in Dorfhotel Fleesensee (Germany) have already been successfully completed. Other Group companies are currently reviewing their introduction.

TUI Deutschland headquarters TUI AG headquartersPerformance indicators 2002 2003 +/– Target 2002 2003 +/– Target

Consumption (03 to 02) 2004 (03 to 02) 2004

Detailed informa-

tion on these envi-

ronmental perfor-

mance indicators

is available in

the internet at:

www.tui-environ-

ment.com

The environmental

teams of TUI

Deutschland and

TUI AG headquar-

ters elaborated

joint environmental

targets during a

joint Benchmar-

king Workshop.

TUI management tool for in-house environmental protection




Resource conservation, renewable energiesand climate protection

At the first worldwide climate conference of the WorldTourism Organisation (WTO) held in Djerba/Tunisia, TUIAG made a presentation on its integrated climate pro-tection measures to leading international climate expertsand tourism specialists. TUI AG also participated in set-ting the climate policy targets expressed in the WTO“Djerba Declaration”. This concentrates on adaptation tothe climatic conditions in the destinations and reducingCO2 emissions by cutting energy consumption amongstall providers.

Climate protection examples within World of TUI

Participation in “Djerba Declaration on Tourism and Climate Change” (2003) of the World Tourism Organization (WTO)Boosting the energy efficiency of transport, hotels and offices by implementing environmental manage-ment systems and process optimisationFuel conservation programme of Hapag-Lloyd Flug and Britannia Airways: systematic efficiency increases since 2001 (cf. text).NaturEnergie supplies 700 TUI Leisure Travel travel agencies with “renewable” power from hydroelectric power plantsUse of solar energy in TUI hotel chains: RIU (1 hotel), Iberotel (1 hotel), Nordotel (3 hotels + 2 in prep.), Grecotel (10 hotels) and Robinson (12 clubs)Research project by Iberotel and the Institute of SolarResearch at the German Aerospace Centre (DLR) forthe use of innovative solar technologies in hotelsResearch project by Iberotel, University of Stuttgart and the German Ministry of Education and Research (BMBF) on bio-gas extraction and exploitation com-bined with sewage treatment

“As in the past, air

transport is still in

the public eye parti-

cularly with regard

to its environmental

impact. Hapag-

Lloyd Flug is there-

fore very committed

to meeting current

and future environ-

mental demands.”

Lars Witte,

Flight OPS

Hapag-Lloyd Flug

“Improved aerodynamics […] can reduce fuel consump-

tion and reduce the associated CO2 and NOx emissions.

The aerodynamics of aircraft can currently be optimised

by attaching winglets for instance […].”

Öko-Institut (2004): “Emission trading in international

civilian air transport”, p. 146

Technical innovations in container shipping. Hapag-Lloyd Container Linie is cooperating in the re-search sector with major European engineering com-panies and universities with the aim of further reducingemissions in global shipping operations. From 2005, container ships with capacities of 8000 TEU (standardcontainer with a size of twenty-feet equivalent unit) will come into operation powered by innovative diesel engines with electronic fuel injection and valve control(“electronically controlled engines”). The fuel consump-tion of this new engine generation is about 2 percentlower than that of conventional ship engines; emissionsare also correspondingly lower. At the same time thecombustion process is more efficient and the exhaustcreated noticeably cleaner. In particular the emission of nitrogen oxide (Nox) drops from 15.7 to 12.3 g/kWh.The Hapag-Lloyd Container Linie will be the first ship-ping company in the world to operate an engine of thissize applying this advanced technology.

Energy production from engine exhaust. The “Hercules“ project is investigating how research resultscan be put into practice to use engine exhaust forproducing electricity. A total of some 7000 kW of extrapower could be recovered by using engine exhaust torun a system of gas turbines, which in turn operate asgenerators. The electricity obtained could be fed backinto the main engines, which would enable the fuel consumption of a container ship to be reduced by up to eight percent.



Britannia Airways (GB)

Britannia Nordic (S)

Corsair (F)

Hapag-Lloyd Flug (D)

Hapag-Lloyd Express (D)

Pat Gibson

Eva Olivecrona

Mourad

Ait-Ouyahia

Lars Witte

(Herbert Euler)

Total: 33

Total: 6

Total: 11

Total: 34

Total: 12

20 Boeing 757-200

4 Boeing 767-200

9 Boeing 767-300

6 Boeing 737-800

2 Airbus 330-200

1 Airbus 330-300

2 Boeing 737-400

3 Boeing 747-300

3 Boeing 747-400

29 Boeing 737-800

5 Airbus 310-200

8 Boeing 737-700

3 Boeing 737-500

1 Boeing 737-400

9.6

12.7

5.2

2.5

4

–

13

20

–

3.7

15.3

6

17

15

20.8 billion

4.0 billion

14.4 billion

17.8 billion

2.4 billion

91 %

92 %

84 %

86 %

62 %

Airline Environmental Number of aircraft Average Seat kilometres Occupancy

officer age of fleet 2003 2003

Synopsis of TUI Airlines environmental performance indicators in 2003

Resource conservation, renewable energiesand climate protection

“We are proud to

be the first airline

within TUI Airlines

that sort the waste

on board. The efforts

from our cabin crews

are clearly noticed

and appreciated by

our passengers.”

Eva Olivecrona,

Environmental

Manager

Britannia Nordic

Measures to reduce consumption by the airlines. TUIAirline Management introduced systematic environmentalmonitoring for all TUI AG airlines in 2003. To reduce avia-tion fuel consumption, Britannia Airways and BritanniaNordic continued their measures to optimise flight plan-ning and operations. The airline Hapag-Lloyd Flug con-tinued its efficiency enhancement programme in flightoperations and aircraft maintenance. These measuresinclude new flight procedures, reduction in the use ofthe on-board gas turbine auxiliary power unit (APU) and special cleaning methods for aircraft engines. Back in2001, Hapag-Lloyd Flug was the world’s first airline toequip its Boeing 737-800s with the new winglets (2003:29 aircraft). Winglets are 2.4 m high tips rising up fromthe end of the wings which are capable of reducing aviati-on fuel consumption by up to 5 % with associated reduc-tions in emissions. Winglets also reduce noise during

take-off and landing. Savings are therefore possible forthe whole Hapag-Lloyd Flug Boeing fleet of up to 17 400tons aviation fuel (corresponding to 55 100 tons CO2).

The airline Hapag-Lloyd Flug initiated several pro-jects in 2003 to cut back paper consumption in its officesand flight operations. These measures include using electronic editing systems for technical documentation,web-based document access, and reducing the amountof paper in cockpits. Britannia Airways had its wastemanagement audited in co-operation with the GreenBusiness Network. In the Britannia computing centre, all halon gas extinguishing systems were replaced byenvironmentally-compatible solutions. Paper, aluminium,glass and residual waste have been separately collected in Britannia Nordic aircraft since 2003. The pilot phase of this project was accompanied by wide-ranging staffeducational measures.



Interview: Can flying be sustainable?

(Süddeutsche Zeitung, 22 April 2003,interviewer: Jan-Frederik Valentin)Discussion with Stefan Gössling, cli-mate researcher at Lund Universityin Sweden and Wolf Michael Iwand,TUI AG Environmental ManagementDirector

The World Tourism Organization(WTO), national government repre-sentatives and a number of touroperators agreed a framework on 11 April in Djerba with the aim ofreducing the contribution of tourismto global climate change. It calls ontransport companies, hoteliers, touroperators and others to take a criti-cal look at their tourism activitiesand to cut back the energy con-sumption of their business activities.TUI Environmental ManagementDirector, Wolf Michael Iwand is opti-mistic that the tourism industry iswell on the way to being a source ofsustainable development. Climateresearchers such as Stefan Gösslingof the University of Lund in Swedencriticise that long-haul travellers inparticular drag along an irresponsiblylarge ”environmental rucksack”.

SZ: Mr. Gössling, what do you thinkof the Djerba Declaration?

Gössling: It is a good start. It is thefirst time that all parties involved in the tourism business have openlyadmitted that the travel industrymakes a contribution to global climate change.

SZ: So you can now knuckle downand put it into practice, Mr. Iwand?

Iwand: That is precisely what wehave been doing since 1990. It is notas though tour operators have onlyjust become aware of the problem.We welcome contact with scientists.It is in our own interests to do so.Gössling: There is absolutely nodoubt that TUI is a pioneer when it comes to environmental manage-ment. Nevertheless, there is onemain aspect where you really needto take action: you need alternativesto energy-intensive long-haul flights.90 per cent of all the impact of long-haul holidays on the climate areattributable to the CO2 emissionsfrom aircraft.Iwand: But the CO2 from aircraftonly accounts for around two andhalf per cent of total global CO2 pro-duction …Gössling: … which makes a particu-larly durable impact on the climatebecause CO2 entering the uppertroposphere and the lower stratos-phere is two to three times as dam-aging as CO2 produced at groundlevel.Iwand: Air travel is not solely a tour-ism problem. It is not right to labelholidaymakers as the main culpritsbehind global warming. If we as a tour operator stop offering long-haul holidays in future, we would need toreach agreement with the destinati-on countries. This will be the onlyacceptable solution in the sense ofglobal justice.

SZ: Are there no others?

Iwand: Yes, we are working on somescenarios: long-haul travellers couldbe transported by air ships or byhydrogen-powered aircraft starting in 2020. We are also continuouslyreducing the aviation fuel consump-tion and CO2 emissions of ourcurrent aircraft. And, naturally, thehotels in the destinations boast amuch better eco-balance then theydid only five years ago.Gössling: Zeppelins would be tooslow to satisfy today’s holidaymakers,and hydrogen-powered aircraft onlyfurther strengthen the greenhouseeffect in the stratosphere.

SZ: So holidaymakers should basically not fly any more?

Gössling: That is something peoplehave to decide for themselves. From a scientific point of view, it is how-ever clear that even medium-haulflights are not sustainable. It would kill the Earth if everyone of its inhab-itants participated in global long-haul tourism. I want to illustrate thiswith the concept of the environ-mental rucksack: according to thismodel, each inhabitant on the Earthhas an area of 2 hectares per yearat their disposal to live on. We havecalculated that a single holiday to the Seychelles already generates an environmental rucksack of 1.8 hectares. This encompasses the areacovered by the hotel, energy con-sumption during the flight, meals,excursions and other activities. If

Interview: Can flying be sustainable?Estimating the impact of holiday mobility



Interview: Can flying be sustainable?Estimating the impact of holiday mobility

holidaymakers have to go on long-haul trips, they should at least stayfor a long time because the flight is the main problem – the environ-mental rucksack becomes relativelysmaller the longer one stays at thedestination.Iwand: It is, however, neither in theinterests of most holidaymakers northe tourism industry in the destina-tion countries for people in industrialcountries to only fly a long distanceonce a year. Although there is nodoubt that long-haul travel has anegative impact on the environment,it does also export environmentalawareness around the world.

SZ: To put it mildly, not all of thehoteliers on Djerba gave the impres-sion that they were very familiarwith the climatic consequences oftourism.

Iwand: That is correct, but what you

need to look at are the continuousadvances that we have made. Forinstance, TUI succeeded for the firsttime last year not only in certifyingindividual hotels with the ISO 14001environmental standard, but even awhole town – Adeje on Tenerife. Weplan to create a whole network oftowns of this kind around the Medi-terranean.

SZ: Where golf will nevertheless con-tinue to be played and consumemillions of litres of water in the process?

Iwand: Naturally, with wastewaterwhich has undergone first-class treatment. Golf tourism is a boomsector and we do a great deal toensure that golf courses are builtaccording to acceptable environ-mental standards. For instance, at the beginning of July, an 18-hole golfcourse on Crete will be opened which

is fed with wastewater.Gössling: Nevertheless, excessivewater consumption will give rise toserious problems in the long term inmany holiday countries. Golf courseson Djerba for instance are extremelyproblematic from an environmentalpoint of view – 90 per cent of thefresh water used on the island has tobe pumped over from the mainland.And WWF has calculated that holi-daymakers in Spain use 880 litres of water per day on average if theystay in a hotel with a golf course anda swimming pool – this is twice asmuch as other tourists. On Zanzibar,there is one hotel where each guesteven accounts for 2000 litres of water.Iwand: That is a one-off. I am alsosurprised by such a high level ofwater consumption: it must be com-pletely uneconomic. We are more andmore successful as a tour operator inensuring that profligacy of this kind iscoming to an end.

Source: TUI Corporate Environmental Management

Question matrix of TUI for the impact assessment of ”holiday mobility“

Long-haultourism

Mobility Sustainabledevelopment

Globalisationas a structural

factor

Pressures

Satisfying Needs Government regulation Ecological balance

Resource consumption

Growth

Toxic emissionsand climate impact

Corporate management

Technology

Individual behaviour andalternatives

Sociocultural balance

Intergenerative balance

International global balance

economic balance

Responses Prognoses


Solar research project of the DLR Institute

for Solar Research in co-operation with

TUI Group hotel Iberotel Sarigerme Park,

Dalaman, Turkey

Photovoltaic plant at the Nordotel “Tres Vidas”, Gran Canaria

NaturEnergie hydroelectric power station at Rheinfelden,

Baden-Württemberg

A solar research project was begun by the Institute forSolar Research of the German Aerospace Centre (DLR)at the Iberotel Sarigerme Park, Turkey. The SarigermeRenewable Energy Group of Turkey, in which the TUIhotel is a founding member, was awarded the 2003European Solar Award by the EUROSOLAR Foundationand the KfW development bank in recognition of itscommitment to date in the field of climate protectionand the use of renewable energies. The proportion ofRobinson Clubs with solar collectors rose to 46 % in2003. Solar energy is also used in the reopened CalaSerena club on Majorca.

NaturEnergie AG (www.naturenergie.de) was contractedto supply electricity to selected premises of TUI LeisureTravel travel agencies from December 2003.

So far, 700 travel agencies run by TUI and its fran-chise partners have contractually converted to “clean”power. Contracted supplies agreed so far total ten million kWh per year, which corresponds to the annualpower consumption of 3 000 households. According toNaturEnergie, this amount of power generated hydro-electrically corresponds to a reduction in carbon dioxideemissions of almost 6 000 tons.

Nordotel installed a modern photovoltaic system forpower generation, and additional solar collectors for hotwater production at its “Tres Vidas” hotel on Gran Cana-ria as a pilot project for the integrated use of renewableenergies. Systematic expansion of the total area of solarcollectors is planned for 2004. www.eurosolar.org

Solar buggy in

the Robinson

Club, Cala Sere-

na, Majorca

Renewable energy in practice



http://www.eurosolar.org

http://www.naturenergie.de


February 2003, TUI Bulgaria constructed a new officebuilding in Varna which incorporates environmentalaspects and uses resource-saving and environmentally-friendly technologies. The building is a passive housewith an air-conditioning system and thermal glass, andalso features movement detectors to switch lights onand off. World of TUI Cars equipped its new office building in Palma de Majorca with thermal windows, and improved its refuse separation. A new car wash with a wastewater recycling system was also installed.

Robinson Club expanded the computer-controlled building management system in some of its resorts in 2003. The system has the goal of optimising the function of all equipment to achieve maximum energyand water savings at the same time as complying withfunctional and hygiene parameters. The energy con-sumption of all equipment was controlled regularlyby energy audits.

The biotopes in the centre of TUI AG

headquarters provide a habitat for water-

fowl such as herons and mallards, and

create a near natural experience with a

high degree of employee identification.

RIU Hotels, INESE (Instituto de Estudios Ecologicos) andthe government of Majorca carried out a joint researchproject aimed at precise analysis of the type and volumeof waste generated by the hotels, specification of thelevel of potential savings that can be made, and optimi-sation of local authority waste disposal management.Dorfhotel Fleesensee initiated the establishment of areference house in 2003 to collect data on potentialsavings in power, water and heating energy.

Hapag-Lloyd Container Line optimised environ-mental protection measures at several locations with the goal of continuously reducing water and energy con-sumption and the associated emissions. The measureswere based on forward space planning and preventativeplanning for the construction and maintenance measuresfor built-in components and conversions. Environmen-tally-friendly varnishes and paints were used, as well aswood and natural fibres. Thermal glazing was installed inseveral buildings.

“Avoidance, re-

duction, recycling,

improvement,

education, under-

standing. Robinson

environmental

commitment spelled

out in six words...”

Thomas Hagspiel,

Purchasing Depart-

ment Manager/

Environmental

Project Manager

Robinson Club

GmbH

“Building manage-

ment system for

resource conserva-

tion in the Robin-

son Club Lyttos

Beach, Crete.”

Parts of a techni-

cal presentation by

Kostas Alektoridis,

Chief Engineer of

Robinson Hellas

Pro-environment building engineering



TUI AG’s activities supporting sustainable developmentand nature and environmental protection focus on socialdialogue and co-operation. They play an important rolein promoting the sustainability message thanks to ourpersonal contacts with representatives from business,politics, science and non-governmental organisations –particularly on issues involving the integration of tourismand nature conservation. At the same time, they gen-erate valuable feedback and a joint means of findingsolutions, not to mention competent support, in theplanning and implementation of nature protection pro-jects complying with the principles of sustainable devel-opment. In 2003, TUI was actively involved in numerouscommittees promoting national and international dialo-gue on the important topic of sustainability. With strate-gic partnerships in the European source markets andWorld of TUI destinations, we helped push forward spe-cific issues: climate protection by the use of renewableenergies and improved energy efficiency (hotels, trans-port companies, offices), specific nature protection proj-ects such as on the Seychelles, Majorca, Tenerife andGreece, and pan-institution destination co-operation incountries such as Spain (Canary Islands and Andalusia),Turkey (Side, Antalya), Greece (Crete) and Germany (theisland of Rügen).

TUI AG’s proactive involvement in econsense – Forum for Sustainable Development of German Industrywas systematically continued. The sustainability activities of Thomson Travel Group, TUI Group and Hapag-LloydCruises within the Tour Operators’ Initiative (TOI) werebundled within TUI AG.

TUI UK continued its active membership of the British Sustainable Tourism Initiative (STI). STI was founded at the initiative of the UK government to bun-dle individual measures aimed at promoting sustainable tourism and to develop long-term solutions for environ-mental and social compatibility in holiday destinations.The Travel Foundation was founded by the members ofSTI in 2003 with the specific aim of implementing thesegoals (www.thetravelfoundation.org.uk). Within its Indus-try Unit, TUI UK plays an active role in implementing theIntegrated Responsible Tourism Programme.

As an example, TUI UK in co-operation with the Thom-son Services Malta agency, set up the World of TUI –Malta Heritage & Environment Fund in 2003 for the third time. This funds projects to protect the cultural and natural heritage of the island of Malta. TUI Nordic con-tinued its co-operation with the UNESCO World Heritage Centre. In France, Nouvelles Frontières continued itsdialogue with UNESCO, UNEP and UNICEF. In addition,the tour operator has also initiated a partnership with the Tétraktys organisation to promote sustainable development in African countries.

The Group hotel companies Robinson, Grecotel,Iberotel, Dorfhotel, Grupotel and Riu have been in-volved in numerous local initiatives to protect local natureand environment in co-operation with touristic local authorities. In addition to animal protection activities, this involved in particular implementation and supportfor beach clean-ups, tree planting campaigns and raisingthe environmental awareness of customers, local inhabi-tants and staff.

TUI España, TUI Hellas, Aeolos Travel (Cyprus),Travco (Egypt), Mex-Atlántica Tours (Mexico) andUltramar Express Dominicana (Dominican Republic)actively co-operate in projects in their destinations andare involved in numerous local activities to protect natureand the environment. Thanks to their contacts with pro-viders and decision makers in the destinations, they playa constructive part in the further development of the environmental situations in World of TUI destinations. Inseveral expert conferences, TUI España played an activerole in developing the future strategy of the CanaryIslands’ government to protect local biodiversity. In Greece, TUI Hellas continued its lengthy co-operationwith the nature protection organisation Archelon and the Zakynthos National Marine Park focussing on speciesprotection and coastal zone management. The ARPGroup (Alpha Travel, Ranger Safaris, Pollman’s Tours &Safaris and Baobab Beach Resort) supports sustainabledevelopment in Africa via its own “Conservation Princi-ples”.

Strategic partnerships,co-operation and stakeholder dialogue



http://www.tui-uk.co.uk/business/sustainable/index.htm

http://www.toinitiative.org



http://www.unep.org

http://www.unesco.org

http://www.unicef.org/

http://www.archelon.gr

http://www.nmp-zak.org/

http://www.europarc.org

http://www.wwf.org

http://www.insula.org


TUI AG

TUI Deutschland (D)

TUI Nederland (NL)

TUI Nordic (DK, FIN, N, S)

TUI Suisse (CH)

TUI UK (GB)

Jetair (B)

TQ3 (D)

Nouvelles Frontières (F)

Grecotel (GR)

Iberotel (D)

RIU (E)

Robinson (D)

ARP Group (KE, TZ)

Britannia Airways UK (GB)

Hapag-Lloyd Cruises (D)

Hapag-Lloyd Container Line (D)

econsense – Forum for Sustainable Development of German Industry

Environmental Policy Committee of the BDI (Federation of German Industries)

Tour Operators’ Initiative for Sustainable Tourism Development

World Travel & Tourism Council

Business Council of the World Tourism Organization

German Transport Forum (air transport and sustainability)

Sustainability Leadership Forum of B.A.U.M. e.V. and CSM University of Lüneburg

Local Agenda 21, Hanover

“Environment and Culture” Committee, German Travel Agency and Tour Operator Association (DRV)

ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes)

“Initiatiefgroep Duurzaam Uitgaand Toerisme” (IDUT, initiative for sustainable tourism)

“Sustainable Tourism” Working Group, “Algemeen Nederlands Verbond van Reisondernemingen” (ANVR)


“Code of Conduct for Sustainable Tourism”, WWF


“Tourism and Development Working Group” (akte)

“Environment and Social” Expert Group, Swiss Travel Agency Association


“Sustainable Tourism Initiative” of the British government, “Travel Foundation / Industry Unit”


“Environmental Code of Conduct” Working Group, Association of Belgian Tour Operators (ABTO)

University of Bremen, Chair of Sustainable Business Practices

TQ3 Cares (Transport of physical donations to East Rumania)

Tétraktys (Association for the Local Development of Areas of Nature for Tourism)

Promoting species protection and local culture in the Doron Society

Hellenic Society for the Protection of Nature

Earthwatch, Green Globe, Green Hotelier, Eurosolar, Sarigerme Renewable Energy Group of Turkey

“Fundación Campaner” Foundation to combat Noma illness in Nigerian children

Greenpeace, NABU (Naturschutzbund Deutschland e.V.), TEMA (Turkish Nature Protection Foundation)

East African Wildlife Society

Environmental Group of the British Air Transport Association (BATA)

Green Business Network

IAATO (International Association of Antarctic Tour Operators)

AECO (Association of Arctic Expedition Cruise Operators)

Clean Cargo Group, BSR organisation section (Business for Social Responsibility)

Selection of TUI AG and Group company activities for the environment and sustainability (cf. p. 30 ff)

Hapag-Lloyd Container Line continued its mem-bership in the 2003 financial year of the “Clean CargoGroup” promoting environmentally-compatible maritimetransport. Hapag-Lloyd Cruises continued its commit-ment to protect Antarctic eco-systems within the Inter-national Association of Antarctic Tour Operators (IAATO),and its close co-operation with the Alfred-Wegener Insti-tute for Marine and Polar Research,

Bremerhaven, the Institute of Ecology of the Universityof Jena, and the WWF Arctic Programme. As a foundingmember of the Association of Arctic Expedition CruiseOperators (AECO) founded in 2003, Hapag-Lloyd Cruises strengthened its commitment to the protectionof Arctic ecosystems.

Strategic partnerships,co-operation and stakeholder dialogue


http://www.iaato.org

http://www.awi-bremerhaven.de/

http://www2.uni-jena.de/biologie/ecology/

http://www.ecpat.net

Nature and species conservation: TUI’s biodiversity strategy

Background. The main assets of tourism are unspoilednature and countryside. The major international conven-tions and treaties such as the Convention on BiologicalDiversity (CBD), the Washington Convention on Interna-tional Trade in Endangered Species of Wild Flora andFauna (CITES), and the Flora-Fauna-Habitat directive ofthe EU (FFH), are therefore given the highest priority byTUI AG Environmental Management, and inform theenvironmental-policy framework for the activities of thewhole Group. Environmental Management has beeninvolved in numerous activities to transfer the details of these treaties to the special issues affecting tourismdevelopment: involvement in the detail of the 1997 Ber-lin Declaration on Biological Diversity and SustainableTourism; technical conference organised together withthe German Environment Ministry during the COP-4summit of CBD in Bratislava in 1998; and involvement in the keynote paper on biological diversity as part of aCBD expert panel in the Dominican Republic in 2001 inthe run-up to the COP-6 summit.

Our strategic objective is therefore not the short-term marketing of protected areas, but the long-termsustainable invalorisation of biological diversity as thenatural assets of holiday regions – to conserve the natu-ral foundations of the tourism industry. The number ofprotected areas per holiday destination is therefore oneof TUI’s most important “environmental performanceindicators” for holiday regions.

TUI criteria for the sustainable tourism use of protected areas

Strict zoning according to IUCN utilisation categories

Strict determination and compliance with the carrying capacity

Strict scientific, independent “tourism impact assessment” (analogous to TA Technical Assessment)

Strict visitor management

Strict controls on complying with protected area standards and ensuring no violations.

TUI shifts the priority from the increasing and economic-ally-driven requests from managers of protected areasfor more tourism exploitation, to the demand from thetourism industry to considerably expand the amount ofqualitative and quantitative nature conservation: greaterscaling back of the uncontrolled development and pavingover of the countryside – the “swallowing up of thecountryside” (Jost Krippendorf, 1973) – more controlsand monitoring of regional policy and land utilisation, andmore professional management in protected areas.

In close co-operation with local non-governmentalorganisations (NGOs), protected areas are used under“strict” conditions by the tourism industry to ensure that biodiversity is protected. In addition, TUI’s proactive environmental policy work influences decision making inthe destinations. And our model projects, co-operation activities and our own dedication and commitment,demonstrate that sustainable tourism development canmake a valuable contribution to the conservation ofbiodiversity.

Painting by the Hanover artist Rainer Osswald presented

in November 2003 at the 20th anniversary celebrations of

Archelon, the Greek nature conservation organisation




ARP Group Conservation Principles

To us, there is no place like Africa. It conjures up the birthplace of life, the aura of legends, romance, ancient cultures, wild beasts and unspoilt wilderness. Today, many of the things we love most about Africa are threatened, by the encroaching tourism industry.As one of East Africa’s leading tour operators, we are acutely aware of the threats posed by tourism. Faced with this, we feel it is our responsibility to take control. In doing so, we have developed a formal in-house responsible tourism policy. This contributestowards a more efficient and sustainable tourism operation that works on a practical level.Our drivers and guides are highly trained in all areas of conservation law and tourism ethics. We work extremely closely with the countries’ national parks authorities and follow their guidelines. Ourvehicles are modern, efficient and well-maintained.Lastly, we support many small-scale conservation projects at a grassroots level, whether this is through monetary donations, education or working partner-ships. We feel it is vital to help preserve Africa’s uniqueenvironment for future generations.

Letter from UNEP

to the Managing

Director of

Britannia Airways

(16.1.2004):

“I write to express

my appreciation

of your generous

support to the

Great Apes Survival

Project (GRASP)

through the Born

Free Foundation.

We are most grate-

ful for your contin-

uing and steadfast

support, which has

been a source of

enormous encour-

agement and inspi-

ration to everyone

working on the

project. [...] ”

Klaus Töpfer,

Executive Director,

UNEP

Conservation through controlled use:“Use it or lose it.”

The evaluation committee of the European Charter forSustainable Tourism in Protected Areas were guests atTUI AG headquarters in Hanover in July 2003. As amember of this committee, Dr Wolf Michael Iwand, Director of TUI AG Group Corporate Environmental Management, co-operates actively with the international-ly recognised Europarc nature conservation experts. The Europarc Federation for Nature and National Parks in Europe was already honoured back in 2001 with theWorld of TUI International Environment Award in recog-nition of its many years of commitment to the integrationof controlled tourism access in major European protectedareas combined with conservation of Europe’s wealth ofbiodiversity, landscapes and ecosystems.

As a contribution to biodiversity protection, Britan-nia Airways worked together with the Born Free Foun-dation in 2003 as the largest corporate sponsor for a global initiative of the United Nations (United NationsEnvironment Programme) to protect great apes threat-ened with extinction. The Great Apes Survival Project(GRASP) works to bring together affected governments,scientists, local authorities and nature protection organi-sations to protect orang utans, gorillas, chimpanzees, andpygmy chimpanzees from extinction as a result of exces-sive de-forestation and hunting. GRASP supports theaffected countries in Southeast Asia and Africa to enablethem to conserve habitats and large enough populations

of great apes toensure their sur-vival. The sustain-able lifestyles ofendemic peopleswhich live in andfrom ecosystemsof this kind arealso supported.

The ARP Group (Alpha Travel, Ranger Safaris, Poll-man’s Tours & Safaris and Baobab Beach Resort) formulated their own binding environmental policy forsustainable tourism development in Africa set out intheir “Conservation Principles”. Regulated by these guidelines, the ARP Group has specially trained staffwhich work very closely with national park authoritiesand support smaller local nature protection projects toconserve biodiversity in Kenya and Tanzania.

Regulated by its own “Conser-vation

Principles” the ARP Group (Alpha Travel,

Ranger Safaris, Pollman’s Tours & Safa-

ris, and Baobab Beach Resort) are com-

mitted to protecting biodiversity in

Tanzania and Kenya.

www.unep.org


http://www.unep.org

http://www.europarc.org

Soft whale watching on Tenerife:

product development by TUI

España incorporating environ-

mental criteria.

Marine conservation

Letter from

ACCOBAMS to TUI

AG Group Corpo-

rate Environmental

Management

(26.4.2004):

“I would like to

express all my

appreciation and

thankfulness for

allowing ACCO-

BAMS to benefit

from the support

that TUI, sustain-

ing WDCS,

ACCOBAMS’ part-

ner, ensured to the

preparation of the

“Conservation of

the short beaked

common dolphins

in the Mediterra-

nean Sea Proj-

ect”.”

Marie-Christine

von Klaveren, Exe-

cutive Secretary

ACCOBAMS

One of the main priorities in TUIAG’s biodiversity strategy is the pro-tection of marine biodiversity inopen seas, coasts and islands.Numerous co-operation projectswere therefore carried out or contin-ued in 2003 with nature protectionorganisations (cf. synopsis on pages30 – 32).

For example, TUI AG Environ-mental Management continued itsco-operation with M.E.E.R e.V. andwith WDCS (Whale and DolphinConservation Society). The joint proj-ect with WDCS to protect the com-mon dolphins in the Mediterraneanis incorporated within the internatio-nal ACCOBAMS agreement (Agree-ment on the Conservation of Cetace-ans of the Black Sea, MediterraneanSea and Contiguous Atlantic Area).

The TUI España destinationmanagement company continued itswhale watching excursions aroundTenerife in the Canaries in compli-ance with stringent species protec-tion principles. The environmentalawareness of holidaymakers partici-pating in these trips is raised byinformation material prepared bymarine biologists and whale experts.Donations are collected during theexcursions on behalf of the “Socie-dad Española de Cetáceos”, the Spanish whale protection organi-sation.

TUI Criteria for environmentallycompatible responsible whalewatching. We visit the whales intheir natural habitat and should therefore think of ourselves as theirguests! Whales have to be able todictate the situation themselves atall times!

Compliance with all statutoryregulations Co-operation with local nature conservation organisations and scientists Information passed on by wayof trained staff and information material Max. three boats within observing distance (300 m) of a group ofwhalesCompliance with a defined and locally valid minimum distance (e. g. 60 m on the Canaries) except when the whales approachof their own accord Strict speed limits: sailing at lowspeed parallel to the swimming direction of the whales, no sud-den changes in speed or direction No chases, no separation ofgroups of whales or cutting offtheir paths No swimming or diving directlyadjacent to whalesFeeding, stroking of throwing things at whales is forbiddenAvoid making loud noises.

Info flyer for participants of whale

watching excursions around Tenerife

and La Gomera produced in close co-

operation with M.E.E.R. e.V. marine

biologists

www.accobams.mc



http://www.accobams.mc

http://www.wdcs-de.org

http://www.m-e-e-r.de

http://www.m-e-e-r.de


Marine conservation

2003 was another year in which TUI AG Group Corpo-rate Environmental Management supported the researchwork of the Aldabra Marine Programme which carriesout research in co-operation with the Coastal ResearchUnit of Cambridge University on the impact of climatechange on the Aldabra Atoll coral reefs in the IndianOcean. Project goals are quantitative long-term investi-gations and development of a management plan to pro-tect marine flora and fauna. This makes a major contri-bution to conserve this globally unique environment,which is also a UNESCO World Heritage Site. The resultsof the underwater research will be added to an informa-tion base which compiles data on the correlations bet-ween global climate change and its effect on ecosys-tems.

To protect the breeding grounds of the Carettacaretta sea turtles on Zakynthos (Greece) TUI AG andGrecotel continued their co-operation, which goes backover ten years, with the Greek nature protection organi-sation Archelon (former Sea Turtle Protection Society ofGreece, S.T.P.S.). Grecotel funds the provision of infor-mation to hotel guests informing them about the egglaying and hatching behaviour of this threatened species,and keeps collection boxes on display for donations toArchelon. In addition to TUI AG Environmental Manage-ment and Grecotel, TUI Nordic, TUI UK and TUI Hellasalso support the work of this nature protection organisa-tion whose exemplary commitment was already honour-ed back in 1994 with the TUI International EnvironmentAward.

TUI Nordic has supported WWF Spain for two years now in fighting oil pollution on the Canary Islands.ERGOS (Environmental Response Group to Oil Spills), is a WWF pilot project operated in co-operation with the

Research results of

the Aldabra Marine

Programme avail-

able at

www.aldabra.org

TUI AG Group Corporate Environmental Management

has co-operated with the Aldabra Marine Programme

of Cambridge University’s Coastal Research Unit

since 2002. The goal is to carry out research on the

impact of global climate change on the Aldabra Atoll

coral reefs on the Seychelles, and regeneration after

coral bleaching.

Canary Island government and ESA (European SpaceAgency). ERGOS aims to identify traces of oil in the seaearly on with the help of satellite surveillance.

This enables the culprits to be found and oil spills to be removed before they affect the coasts. In the pasttwo years, these measures identified 160 oil spills. In aneffort to protect marine species diversity, Hapag-LloydContainer Line continued to convert its fleet to TBT-free, more environmentally-compatible underwaterpaints – a project that began in 1997. 22 of its 25 con-tainer ships now have TBT-free underwater paint, and the whole fleet is scheduled for conversion by 2005.

The cruise liners of Hapag-Lloyd Cruises havealready been completely converted to TBT-free under-water paint. It is also systematically continuing its involve-ment in marine eco-system protection: 2003 saw thesuccessful completion of a research project by the Ger-man Environment Foundation (DBU), WWF and Hapag-Lloyd Cruises to test biocide-free anti-fouling products.

“Bremen Express” is one of the most modern ships in the

Hapag-Lloyd Container Line fleet.


http://www.aldabra.org

Aldabra Marine Programme

Coastal Research Unit of Cambridge University

UNESCO World Heritage Center

Whale and Dolphin Conservation Society (WDCS)

Agreement on the Conservation of Cetaceans of the

Black Sea, Mediterranean Sea and Contiguous Atlantic

Area (ACCOBAMS)

M.E.E.R. e.V.

(Mammals, Encounters, Education, Research)

EUROPARC Federation of Nature and National

Parks in Europe

Grup Balear d’Ornitologia i Defensa de la Naturaleza

Zoological Society Frankfurt

Research on the Aldabra atoll coral reefs in the Indian

Ocean (UNESCO World Heritage Site)

Protection of common dolphins in the Mediterranean

Responsible whale watching around Tenerife and La Gomera

Management and expansion of the marine protection zone

around La Gomera

Controlled use of major national parks in Europe (European

Charter f. Sustainable Tourism & Nature in Protected Areas)

Maintenance of the La Trapa nature conservation area

(Majorca)

Federal Agency for Nature Conservation

Protect the Maldives e.V.

WWF Germany

WWF Netherlands

Curaçao Dive Operator Association (CDOA)

WWF Spain/ADENA

WWF Spain/ADENA

WWF Spain/ADENA

Government of the Canaries, ESA

(European Space Agency)

WWF Spain/ADENA

WWF Thailand

WWF Thailand

WWF Thailand

Archelon (Sea Turtle Protection Society of Greece)

Information in travel documentation on the illegal trade

in protected flora and fauna (CITES)

Code of conduct when snorkelling and diving, and waste

avoidance and reduction in energy and water consumption

on the Maldives – brochures

Involvement in project group to develop quality criteria

for nature tourism on Rügen

Code of conduct against illegal trade in protected flora

and fauna (CITES)

Development of environmentally-compatible diving

standards

Designation and conservation of Spanish Natura-2000

protected areas in Andalusia

Monitoring and protection of sea grass meadows around

Majorca

Satellite surveillance programme for early identification

of oil spills around the Canary Islands

Campaign for the protection of threatened bird species

on the Chinijo Archipelago offshore Lanzarote (marine

protection area)

Educational campaign in Thailand combating illegal trade

in threatened species (CITES)

Support for the WWF gibbon sanctuary on Phuket

Protection for the Khao Sam Roi Yot National Park in

Thailand, arrangement of guided tours for TUI Nordic

customers

Protecting the breeding grounds of the threatened sea

turtle Caretta caretta on Zakynthos, Greece

TUI AG

Measures involving TUI AG, its Group companies and co-operation partners to protect biodiversity in 2003

50 Examples of nature protection co-operation in practice

TUI Deutschland

TUI Nederland

TUI Nordic

Company Partners Project/target


Tour operators

TUI AG




Measures involving TUI AG, its Group companies and co-operation partners to protect biodiversity in 2003

50 Examples of nature protection co-operation in practice

Archelon

(Sea Turtle Protection Society of Greece)

WWF Hellas

Hellenic Wildlife Hospital of Aigina

Hellenic Society for the Protection of Nature

HEPCA

(Hurghada Environmental Protection and

Conservation Association)

TEMA (Turkish Nature Protection Foundation)

European Union

Müritz National Park

TEMA (Turkish Nature Protection Foundation)

Arkturos (Greek Nature Protection Organisation)

Conservation International

Coral Reef Alliance

Archelon (Sea Turtle Protection Society of Greece)

Longitude 181 Nature

Red Sea Diving Association

Tétraktys (Organisation for Sustainable

Tourism Development)

ASMS (Organisation for the Protection of

Marine Mammals)


turtle Caretta caretta on Crete and the West Peleponnes

(Kyllini), Greece

Collecting donations in hotels and resorts in Greece

Protecting coastal ecosystems and sea grass meadows in

particular by providing customers with education material

in hotels and resorts in Greece

Supporting the protection of threatened coral reefs in the

Red Sea, Egypt, as a member of the environmental pro-

tection organisation

Supporting the reforestation project “1000 oak trees” by

Iberotel Sarigerme Park (Turkey)

Operation of RC Fleesensee with the national park

authority for environmental protection and educational

measures

Supporting reforestation measures by RC Pamfilya, Turkey

Collecting donations in RC Kyllini Beach, Greece, to support

a project to reintroduce “dancing bears” to the wild

Joint elaboration of guidelines to protect marine flora and

fauna from boat trips


turtle Caretta caretta on Zakynthos, Greece

Brochures for divers to protect marine flora and fauna

Deep Sea Bio-Escapes: offering dolphin observation diving

trips and elaboration of code of conduct for divers

Joint development of eco-tourism products in Senegal

(Morocco, Mali, Madagascar, from 2004)

Information material for customers in the ASMS brochure

“Responsible conduct around whales and dolphins”


TUI UK

Nouvelles Frontières

Spinout SportTours/

TUI Suisse


Grecotel

Iberotel

Robinson

Baobab Beach Resort, Kenya. 30 years

(1974-2004) of sustainable tourism use

and conservation of endangered coastal

forest with high level of biodiversity.

75 % of the property is protected as

a forest reserve, the remaining 25 %

contains soft architecture.


Tour operators


Born Free Foundation

Manitoba Conservation


UNEP


Elephant Transit Home in Sri Lanka


Mexican authorities

Loro Parque Foundation, Tenerife

Working group for species diversity in the Canaries

Sociedad Española de Cetáceos (SEC)

Archelon

(Sea Turtle Protection Society of Greece)

East African Wildlife Society

(E.A.W.S)

Friends of Tsavo Charitable Trust

(F.O.T)

Orca Research Trust

Australian Antarctic Division

Antarctic Heritage Trust

International Association of

Antarctica Tour Operators (IAATO)

WWF Germany

Alfred-Wegener Institute for Polar and Marine Research

Institute of Ecology of the University of Jena

WWF Germany

German Federal Environment Foundation

Antarctic Killer Whale Identification Catalogue; Customer

educational material and donation collections on board

Save the Albatross Campaign; Customer educational

material and donation collections on board

Customer educational material and donation collections

on board

Conservation of Antarctic ecosystems and their

sustainable tourism use

Co-operation with scientists and environmental protectors

to protect sustainable use of Arctic ecosystems

Joint research project to test biocide-free

anti-fouling agents

TBT-free, environmentally-compatible underwater paint

TBT-free, environmentally-compatible underwater paint

“Polar Bear Surrogacy Project”

Donation campaign for a project of adoption of orphaned

polar bear cubs in Canada

“GRASP – Great Apes Survival Project”:

Donation campaign to protect threatened great apes

in south-east Asia and Africa

“Orphan elephants in Sri Lanka”:

Donation campaign for the nurturing and reintroduction

to the wild of orphaned baby elephants

“Big Cats in Mexico”: Donation campaign against the

exploitation of big cats used for entertainment of

holidaymakers

Protection of threatened parrot species worldwide

(in-situ and ex-situ)

Participation as representative of the tourism industry in

a new strategy to conserve biodiversity in the Canaries

Protection of marine mammals around the Canaries

Protection of the breeding grounds of threatened sea

turtles Caretta caretta on Zakynthos and in the Peleponnes

Protecting the forest in the Aberdare National Park and in

the Mount Kenya region

Reforestation of Tsavo-East and Tsavo-West national parks

(Kenya) after forest fires and destruction by elephants


TUI España

TUI Hellas

Pollman’s Tours & Safaris

(ARP Group)

Pollman’s Tours & Safaris

(ARP Group)

TUI Service


Britannia Airways

Britannia Nordic


Hapag-Lloyd Cruises


50 Examples of nature protection co-operation in practiceMeasures involving TUI AG, its Group companies and co-operation partners to protect biodiversity in 2003

Cruises/Logistics


TUI Destination Management




Environmental quality standards in Blue Villagehotels. 2003 saw TUI Nordic with its Fritidsresor, Finn-matkat and Star Tour brands continue its close co-opera-tion with Blue Village hotels.

All Blue Village hotels are obliged to comply with the criteria for environmental standards defined in the“WWF Code of Conduct for Responsible Tourism”. AllBlue Village hotels have to introduce environmentalmanagement systems and appoint an environmentalofficer. Their environmental commitment is reflected inrecycling and resource conservation, large-scale use oflocal products, and a written environmental plan. TheECPAT Code of Conduct for the End of Child Prostitu-tion, Child Pornography and Trafficking of Children forSexual Purposes is also an essential part of customerinformation at TUI Nordic and Blue Village hotels.

The hotels also inform their guests about the “10UNESCO World Cultural Heritage Rules for ResponsibleTravel” by posters in reception areas and hotel rooms.The hotel staff are also trained to raise the awareness of hotel guests accordingly.

TUI Nederland reserves one page in its brochures for sustainable holiday products. In summer 2003, theHolland International and Arke TUI Nederland brandspresented the Aletsch-Jungfrau-Bietschhorn World Heri-tage Site in Switzerland in co-operation with UNESCO.

Hapag-Lloyd Cruises provides detailed information in its brochures on the sensitive Antarctic ecosystems and defines a code of conduct for holidaymakers. On boardthe cruise liners, the passengers are specifically informedabout appropriate codes of conduct and nature pro-tection in the Antarctic on the basis of brochures andpresentations. The “10 principles of Arctic tourism” and “Guidelines for Arctic visitors” are fundamental elementsof customer communications.

Extract from the “Guidelines for Arctic visitors”:“Keep as far away as possible from animals when observ-ing and photographing. Remember that you can onlygain a real-life experience if you are not noticed by theanimals. Avoid the temptation to creep up close to ani-mals. Respect any signs of unrest amongst the animals.”

Hotels bearing the

Blue Village quali-

ty label in the TUI

Nordic brochures

commit themselves

to comply with

defined environ-

mental and

sustainability

standards.

Customer informa-

tion on sustaina-

bility in the 2003

Fritidsresor bro-

chure

Ten UNESCO World Cultural Heritage Rules for Responsible Travel:

1. Show respect for natural and cultural heritages. 2. Respect local traditions. 3. Take your time. 4. Ask before you take someone's photo. 5. In good trade, both parties are satisfied. 6. Do not give money to begging children. 7. Buy locally produced products. 8. Support local environmental activities. 9. Reduce the use of natural resources. 10. Travel in low season.http://whc.unesco.org

World of TUI tour operator brochures: Environmental quality standards

BlueVillage®




make it easier for travel agency staff to provide environ-mentally-oriented customers with advice.

The following minimum criteria for environmentally-friendly hotel management are defined as a requirementfor the pro-environment hotel management label. Theseare adapted to the situation in each country and pub-lished in all TUI brochures on the “Holidays and environ-mental compatibility” page (always page 3 in the pricessupplement).

TUI minimum criteria for environmentally-friendlyhotel management

Proper sewage treatment by a local authorityor private sewage plantAt least three water saving measuresWaste avoidance by implementation of at least three measuresSeparation of recyclables from wasteAt least three energy-saving measures Regular measurement of consumption levelsPro-environment purchasingBio-degradable cleaning productsEnvironmental information for hotel guests, appointment of environmental officerTUI customer assessment of the environmental measures of the hotel with a score of “good” orbetter

Of the thousands of TUI Deutschland hotels worldwide,10 hotels with the highest customer evaluation scoresreceive the “TUI Environment Champion” award basedon the results of the questionnaires filled out by hotelguests. These 10 hotels are highlighted in TUI brochures,the internet and travel agencies. The hoteliers and theirenvironment teams are awarded a trophy and the TUIEnvironment Champion certificate at an awards cere-mony.

The central TUI Environmental Management departmentpresented itself for the first time in February 2003 at the“Reisepavillon – Marktplatz für alternatives Reisen”, theworld’s largest tourism exhibition for sustainable tourismwhich took place in Hanover. Environmental manage-ment staff from TUI AG, TUI Deutschland, TUI Españaand Robinson, as well as co-operation partners fromvarious destinations, fielded questions from trade visi-tors and interested members of the public on the exhi-bition stand, and at the end of their presentations.

Consumer protection: Information and quality assurance

Environmental criteria for quality assurance. All TUIcontracted hotels were again surveyed in 2003 with thehelp of the TUI Environmental Check List to monitorimplementation of environmentally-compatible hotelmanagement. Filling out the annual check list to provideTUI with information on the measures and activitiesimplemented by the hoteliers to protect the environ-ment at the hotels is a contractual obligation.

The environmental check lists help control theimplementation of sustainable measures by individualhoteliers and hotel chains, as well as the whole hotelsector in holiday regions and countries. Hotels with out-standing environmental measures in the destinations areselected on the basis of the defined, annually reviewedand continuously expanded criteria. The TUI environ-mental monitoring data is incorporated in the Group-wide hotel database DDB (Destination Database) and isused to identify hotels worthy of highlighting in the TUIcatalogues with the classification “Environmentally-com-patible hotel management”. Hotels managed in a pro-environmental way have also been marked since 2003 inthe index of holiday brochures (with a green triangle) to

TUI Hotel Environ-

mental Checklist

2003

Renate Künast,

German Minister of

Consumer Protec-

tion, and Michael

Iwand, TUI AG

Group Corporate

Environmental

Management

Director, at the

presentation of TUI

consumer protection

and sustainable

consumption acti-

vities in the Reise-

pavillon – Market

Place for Alternative

Travel, Hanover

2003

TUI Environment Champions 2003 1. Iberotel Sarigerme Park, Turkey2. Hotel Jardim Atlantico, Portugal3. Hotel Tigaiga, Spain4. Hotel Fuerte Conil, Spain5. Grecotel Pella Beach, Greece6. Grecotel Malia Park, Greece7. Robinson Club Lyttos Beach, Greece8. Robinson Club Pamfilya, Turkey9. Robinson Club Kyllini Beach, Greece10. Parkhotel Beau Site and

Villa Parkhotel, Switzerland

This hotel is managed in an environmentally-friendly way

All of the hotels with this label fulfil the aforementioned criteria as a minimum and/or have ISO 14001/EMAS environmental standardcertification.


http://www.reisepavillon-online.de

http://www.tui.com/de/konzern/tui_umweltmanagement/hotel_umwelt/umweltchampion.html


In 2003, TUI Deutschland updated its “Holidays andenvironmental compatibility” brochure page and had itaudited for content by an independent expert during ISO14001 certification.

Destination monitoring was carried out again in 2003as in previous years. To check environmental quality in theholiday regions, nominated staff from TUI Service andincoming agencies questioned local authorities, environ-mental groups, etc., and reported back to TUI AG Envi-ronmental Management on the current state of the envi-ronment.

The report is based on the following TUI environmental criteria for destinations:

Bathing water and beach qualityWater supply and water saving measuresWastewater disposal and utilisationWaste disposal and avoidanceEnergy supply and energy saving measuresTraffic, air, noise and climate changeLandscape and building development and open space planningNature, species and animal protectionEnvironmental information and productsEnvironmental policy and activities

In addition to providing the Group with information,systematic monitoring also raises the awareness of localinhabitants and decision makers of environmental andnature protection issues. The TUI Service or agencymanagers in each holiday region are responsible for up-to-date reporting. Environmental reports are supple-mented by numerous appendices reflecting TUI environ-mental criteria for destinations. These appendices includereports by public and private sector organisations, localpress releases, environmental education brochures pro-duced in the regions covering nature and environmentalprotection, samples of guest information material pro-vided by TUI hotels, as well as photographs and maps.

Environmental reports from TUI destinations world-wide are analysed by TUI AG Environmental Managementand made available to TUI AG Corporate Centre depart-ments with strategic functions as well as the environ-mental co-ordinators in the affiliated companies. Theseenvironmental reports are used as the basis for consumerinformation covering “Nature and environment” in all bro-chures produced by TUI Deutschland, TUI Suisse, TUIAustria and TUI Polska.

“Holidays and environmental compatibility” page in TUI brochures

“We want to incorporate the “We are committed to protect the

environment” corporate principle even further in our quality

assurance and product development, and align it with customer

demands in the German market.”

Jomique de Vries, Head of Quality and Environmental Manage-

ment, TUI Deutschland

Consumer protection: Information and quality assurance



Nature and environment Majorca (2003)

37.6 % of the island, including Majorca’s unique nationalpark, the island of Cabrera, have been designated pro-tected areas since 1992. The “La Trapa” nature conser-vation area was acquired in 1980 by GOB, the mostimportant nature conservation group in the Balearics.TUI financially supports GOB’s exemplary commitmentand provides assistance in other ways for the variousprotection measures implemented in the La Trapa area.

Beach and bathing water quality are regularlychecked and have remained at the same high qualitysince 1993 with just a few exceptions. 35 beaches and10 sports harbours were awarded the Blue Flag forbathing water and beach quality in 2003 (www.blue-flag.org).

80 % of the rising drinking water demand onMajorca is covered by groundwater. The undergroundreserves fell to a critical 7 % level in 2000 and have nowrecovered to approx. 40 % after the recent rainy win-ters. A sewage network covers the whole island and thetreated water is increasingly used for agricultural irrigati-on. There is an ongoing controversial discussion onexpanding drinking water supplies by sea water desali-nation – a highly energy and cost intensive technology.

Energy consumption on Majorca has increased byapprox. 50 % since 1997. The existing power generationcapacity has therefore now almost reached its limits.

The island therefore plans to link up to the power ornatural gas grids on the Spanish mainland to coverits future requirements.

A range of measures are planned to increasewaste separation and recycling. The EnvironmentalTechnology Park opened in 2003 is the most exem-plary project: this state-of-the-art waste recyclingplant, which includes composting and biogas gener-ation, can be explored by interested visitors from anoverhead cable way.

The Calvia local authority is particularly pro-environment: the local Agenda 21 process initiated in 1995 has already won several awards.

Hotels on Majorca classified as environmentallysoundly managed (2003)

Hipotel Flamenco Cala Millor, Cala MillorHotel Sumba, Cala MillorHipotel Hipocampo Playa – Apartments, Cala MillorGrupotel Parc Natural, Bay of AlcudiaGrupotel Los Principes – Hotel & Apartments, Bay of AlcudiaHotel Eden Playa, Bay of AlcudiaHotel Playa Esperanza, Bay of AlcudiaPollentia Club Resort, Bay of Pollensa

Comprehensive environmental information

on TUI destinations is published in the

“Nature and environment” section in all

TUI brochures and at www.tui.de. The

information in the brochures includes a

disclosure of environmental problems such

as shortcomings in waste management

or beach cleaning, as well as presenting

exemplary environmental initiatives

managed by local authorities and regions.

The percentage of protected areas is also

given.

Brochure information on “Nature and environment” in TUI destinations


http://www.tui.de

http://www.blueflag.org

http://www.blueflag.org


TUI Deutschland products in 2003included close-to-nature excursionsto various destinations complyingwith the TUI AG criteria for natureexcursions. The goal is to harmonisethe excitement aspect of these na-ture tours with raised awarenessamongst the customers for the problems involved and specific pro-tection goals. In order to be able to make a positive contribution tosustainable conservation area devel-opment, the excursions offered bytour operators and/or local agentsmust comply with social, ecologicaland cultural criteria:

Raising customer awareness – Development of products for sustainable consumption

TUI criteria for close-to-natureexcursions:

Conceptional development in co-ordination with local nature conservation/environmental experts and authoritiesSupport for local co-operation partnersSelection of environmentally-compatible means of transportIncreasing awareness of natural and cultural assetsActive involvement of the excursion participants

Hapag-Lloyd Cruises, together with the WWF

Arctic Programme and the Alfred-Wegener

Institute for Marine and Polar Research, is

committed to preserving Antarctic ecosystems.

In 2003, Robinson Clubs extendedthe reach of its environmental standards and criteria for customercommunications to include all of its operations. Grecotel opened theAGRECO farm in 2003 for all Greco-tel guests in Rethymnon and totalledaround 10 000 visitors. All of theguests took part in traditional acti-vities such as producing wine, raki,bread, yoghurt and olive oil – all produced on the organic farm itself.Clean-up campaigns, as regularlycarried out by Robinson, Grecotel,Iberotel and some Dorfhotelcomplexes, not only reduce litter in the vicinity of the hotels, they also effectively increase customer aware-ness. Members of the hotels andTUI Service, as well as contractualpartners such as diving schools, and

interested TUI customers, jointlyclean up hotel grounds, and removeflotsam and jetsam from sections ofbeach and/or reefs. This raises theirawareness of the environmental pro-blems at holiday destinations. Aeo-los Travel developed a new conceptin 2003 for excursions and incen-tives: in addition to traditional tour-ist attractions, customers were alsoshown areas devastated by forestfires to give them an impression ofthe damage they can cause. Treesare then planted at the end of theexcursion. Passengers and crews onboard the Hapag-Lloyd Cruisesfleet are educated via presentationsand information material on appro-priate codes of conduct and natureprotection in the Arctic and Antarc-tic.

Many beach clean-up campaigns were carried out at TUI Group hotels with the active

support of guests and staff in 2003 (here Grecotel and Iberotel as examples).

“Being close to

nature is a major

part of any cruise.

Hapag-Lloyd

Cruises is commit-

ted to conserving

the highly-sensi-

tive ecosystems for

future generations

and ensuring that

they remain

intact.”

Bärbel Krämer,

Operations & Envi-

ronmental Affairs

Hapag-Lloyd

Cruises


Integrated regional development: tourism and local

agriculture. The Grecotel complexes on Crete cover

around 70 % of their requirements for fresh fruit,

vegetables and salad with the organic produce from

the Grecotel Agreco farm on Crete

“For Grecotel,

sustainability

means the long-

term quality

operation of its

hotels. This could

not be achieved

without the envi-

ronment, the sour-

ce of life, and the

environmental

protection – the

work for a quality

future.”

Maria Valerga,

Environmental

Manager

Grecotel

Agreco model project. The Grecotel Agreco farm onCrete is a private farm of around 40 000 square metresfor the organic production of food and vegetables. Around 70 % of the daily needs of Grecotel hotels onCrete for plant produce such as vegetables, salad, herbs,olives and wine, are provided by the Agreco farm. KostasBougiouris, lecturer and agricultural economist, testsvarious organic farming methods as Agreco projectmanager and informs others of the results during toursof the farm. Visitors can gain a direct insight into rurallife in various ways: in a traditional cheese making dairy,guests find out how cheese or yoghurt is manufacturedfrom sheep’s milk and goats’ milk. In the kitchens, visi-tors can actively help in the production of local jams andpreserved food. This gives them an introduction into thetraditional production of Greek products, environmental-ly-friendly farming methods, and an insight into Crete’sculture, history and nature. In addition, the Agreco farm also informs Greek farmers about modern farmingmethods and highlights new ways of developing agricul-ture according to organic principles which simultaneouslyrespect local cultural traditions. More information avail-able at www.tui-environment.com.

To protect the reefs in the Red Sea,Iberotel Coraya Beach Resort inMarsa Alam (Egypt) has publishedan information brochure in fourlanguages. This raises the awarenessof hotel guests for environmentalprotection and the conservation of natural resources. The followingcode of conduct is recommended inparticular:

We need your help to protect the environment!Do not remove any marine animalsDo not feed the fishDo not walk on the reefDo not break off pieces of coral as souvenirsPlease shower before you go swimming because sun protection products can have a negative effect on seacreaturesOnly swim in the marked areasDo not throw waste into the seaIf you find any waste when you are diving please bring it back with you and throw it into the appro-priate waste binDo not keep taps running when brushing your teeth or shavingAvoid excessive use of shower gels and shampooRestrict showers to less than five minutesPlease switch off the lights and air-conditioning when you leave the roomUse your beach towel for two days if possible.

Source: Iberotel Coraya Beach Resort, Egypt

TUI Nederland continued a project to raise customerawareness in Bonaire and Curaçao. Customers booking a holiday in one of these destinations receive a largeamount of information on sustainable travel and envi-ronment-related issues. At the destination, holiday-makers are spelled out the criteria for pro-environmentdiving which is obligatory for TUI Nederland contractualpartners. Before each diving trip, divers receive explicitbriefings and codes of conduct on the protection ofcoral reefs.

Raising customer awareness





Raising the awareness of staff

Environmental

information for

over 60 000 staff

in the TUI Intranet

Portal (TIP)

TUI AG Environmental Manage-ment has begun to set up its own“Environmental Management” sec-tion in the TUI Intranet TIP. The aimis to provide all staff worldwide withinformation on the company envi-ronmental and sustainability guide-lines, environmental news and allrelevant activities – from in-houseenvironmental protection to natureand species conservation. All of therelevant documents are available fordownloading in a document centre.In an area of the intranet only acces-sible to specialists “Experts corner”there are detailed instructions and

practical examples from within theGroup. These make it easier for TUIenvironmental co-ordinators to opti-mise environmental managementwithin their own areas of responsibi-lity.

Training activities have beenintensified together with TUIDeutschland. All trainees watchpresentations on TUI EnvironmentalManagement. In addition, severaltrainees had longer assignmentsthan usual within TUI AG or TUIDeutschland Environmental Management. Selected staff parti-cipated in an in-house programmefor management developmentfocussing on environmental aspects.New members of the works councilin all Group companies have beeninformed since 2003 about theGroup’s environmental activities inspecial introductory seminars. 2003also saw the publication of environ-ment-related articles in every issueof the “TUI times” staff newspaper.

And several articles covering environ-mental issues of relevance to logisticswere published in the “Hapag-LloydAktuell” staff magazine.

TUI Deutschland conceived acompany-wide e-mail based Environ-ment Newsletter to inform interes-ted members of staff about impor-tant environmental issues three

Issue

December 2003

times a year. TUI Service, the Worldof TUI tour guide organisation activein over 70 countries, collaboratedwith TUI Deutschland to develop anew training concept for tour guides(permanent staff training) focussingon environmental protection. Thesetwo companies jointly founded the“TUI environmental ambassador”project in the 2003 financial year.Active environmental protection inthe destinations is boosted by sup-porting the hands-on environmentalinvolvement of TUI staff.

Inga Schnapauff and Andreas Koch pre-

senting the TUI D Environment Newsletter



Environmental targets 2004 – 2006TUI AG 47 Tour Operators 49 Business Travel 50Airlines 51 Destination Management 52 Hotels &Resorts 54 Logistics/Industry 55


Expansion of ISO certification throughout

the Group

Sustainability Leadership Forum (SLF)

Group Environmental Reporting 2003/2004 for

publication in the internet to strengthen

non-financial aspects in corporate reporting

Development of “Beacon” projects (e.g. on

issues involving biodiversity, local authority

co-operation and development)

In-house environmental communications

and continuous further integration of the


Environmental monitoring of TUI AG Group

companies

Setting up a special environmental

“Experts corner” in the TUI Intranet Portal (TIP)

Regular articles in the TUI times staff

newspaper

28 % of all turnover in 2003 was already generated

by certified companies

Project with CSM (Center for Sustainable Management)

of the University of Lüneburg and B.A.U.M.

Group Environmental Reporting 2003/2004 for the

TUI Group published in May 2004.

www.tui-environment.com website relaunched in

November 2003 with a completely new version.

Project development with IUCN (World Conservation

Union) as part of TUI AG’s biodiversity strategy

Project development with ICLEI (International Council

for Local Environmental Initiatives) as part of TUI’s

involvement in local Agenda 21 processes

Continuing integration of TUI Environmental Network

via various media channels

80 % returns in 2003

Environmental data integrated within Group-wide

environmental reporting

Benchmarking studies amongst Group companies

“Experts corner” set up

Articles on environmental issues in every edition

in 2003

35 % of all TUI AG turnover should be generated

by certified Group companies

Integration of environmental sustainability within

the sustainability management of TUI AG and

World of TUI companies

Continuous further development of environmental

reporting to meet in-house and external require-

ments.

Content and usability of www.tui-environment.com

to be regularly checked and optimised as required.

Ongoing involvement

Implementing a Group conference on further

professionalisation of co-operation and internal

reporting

Boosting returns to 100 % by 2006

Group-wide use of environmental data

Environmental benchmarking of TUI AG companies

Continuous further development of content

and usability

Ongoing continuous informing of staff and raising

staff awareness


Environmental targets of TUI AG

Project/activity Status Target 2004–2006

TUI AG Group Corporate Environmental Management

Applied nature conservation. The ”Heerter

See” protected area and European nature

reserve owned by TUI is managed by the

NABU nature protection society because of

the area’s major environmental importance.

The wetlands are home to breeding and

migrating populations of 288 bird species,

of which 112 are in the ”Red List” of

endangered species, including cranes,

ospreys, black storks and kingfishers.





ÖKOPROFIT project with local Agenda 21 office of the

city of Hanover. Registration as an ÖKOPROFIT business

achieved following environmental audit in 2003

Continuation of the initiated activities and adaptation

to meet the requirements of ISO 14001

Publication of the annual in-house environmental status

report in the internet (www.tui-environment.com)

Database ready (TUI management tool – in-house

environmental protection)

Providing recycling paper for photocopiers /offices

White paper only available upon request and extra

charge

Extension leads with separate switches

Staff information: “Switch off the screen when leaving

your workplace”

“Turn off heating when opening the windows and

over night”

Water meters installed and in operation

Ongoing

Environmental Day in February 2004. Information on pro-

per refuse separation in the form of the disposal guide

Setting up recyclables collection bins in tea kitchens

and corridors

Expanding waste separation in offices to include DSD

waste (green point), residual waste and paper

In preparation: preliminary discussions with providers

carried out

Use of hazardous materials significantly reduced,

storage optimised

Hazardous materials inventory updated and audited

ISO 14001 certification of TUI AG headquarters in

2005

Heat energy / heated area -8 %

Power consumption/employee -5 %

Paper consumption/employee -2.5 %

Share of waste separated for recycling 80 %

Roll out the database and our experience in TUI

Group companies

Reduce paper consumption by at least 2.5 % and

further reduction in use of “white” paper

Replace all neon lights with high-efficiency models

(currently being tested); activate energy saving

option on PCs; continuous reduction in energy

consumption

Optimise meter reading and data collection;

resulting in continuous improvement in resource

savings

Continuous provision of the latest information

Ongoing

Other environmental info days planned

Target for the proportion of recyclable waste

relative to total waste set at 80 %

Control separation by employees and cleaning

staff

Offer staff opportunity of undertaking this training

Additional training for company drivers and com-

pany car drivers; lowering fuel consumption of TUI

company cars.

Further reduction in hazardous materials. No

increase

In-house environmental management system

at TUI AG headquarters

Continuous improvement in in-house

environmental protection

Setting up a database for the continuous

monitoring of all material flows within TUI AG

headquarters

Introduction and use of recycling paper

Energy saving measures in offices

Install additional water meters

Establish content about “In-house

environmental protection” in the TUI Intranet

Raising staff awareness

Set up recyclables collection points and

three-way waste separation at workplaces

Pro-environment driver coaching

Reduction in hazardous materials


TUI AG Headquarters

Environmental targets of TUI AG



Annual environmental audits by independent

expert and re-auditing 2006

Implementation of the concept including

environmental product labelling in distribution

media

Additional activity to develop close-to-nature

excursion products

Heating energy / heated area -6 %

Power consumption/employee -5 %

Paper consumption/employee -2.5 %

Proportion of waste separated for recycling 80 %

Long-term involvement in local Agenda 21

process

Further development of intranet and internet

pages

Broaden distribution of Environment Newsletter

to include TUI-external distribution list

Integration of environmental training for all TUI

tour guides

Project recommendations from staff submitted

in 2004 will be submitted in accordance with the

“TUI environmental ambassador” concept

Annual implementation of Green Days

Certification of TUI Deutschland GmbH

according to international ISO 14001

environmental standard

Reorientation of environmental quality

assurance for TUI Deutschland contractual

hotels

Development of close-to-nature excursion

products and promotion of existing close-to-

nature excursion products in the TUI product

range (in agreement with product management,

agencies and retail)

Continuous improvement in in-house

environmental protection

Participation in ÖKOPROFIT local Agenda 21

project of city of Hanover

Establish intranet and internet section on

environmental management

Establish a regular in-house Environment

Newsletter

Environmental training for TUI tour guides

Environmental ambassador concept

Annual environmental information days

for all staff (Green Days)

Certification completed

Pilot phase started in 2004

Start-up of the TUI “close-to-nature excursion holidays”

internet pages

Examples at www.tui-deutschland.de

TUI criteria for close-to-nature excursions formulated.

First close-to-nature excursions on the market

Publication of the annual in-house environmental

status report in the internet (www.tui-deutschland.de)

Registration as ÖKOPROFIT Hanover business 2000,

2001 and 2002-3, participation in ÖKOPROFIT 2004

New internet (www.tui-deutschland.de) and intranet

sections launched

Newsletter regularly dispatched in 2004 to persons on

TUI in-house distribution list

Pilot phase with five selected destinations completed

Pilot phase: calling on all TUI staff in destinations to use

their own initiative to recommend environmental projects

worthy of support by TUI Environmental Management,

and to play an active part in realisation of the activity as

a kind of project mentor

Planning for Green Days on 2.– 4.6. 2004 under way



TUI Deutschland

Environmental targets of TUI Tour Operators

You’ve only really been somewhere if you‘ve

been there on foot: TUI

Deutschland and the Alpine School Innsbruck

jointly arrange hiking holidays focussed on

getting close to nature and culture – for

instance, on Madeira.


http://www.tui-deutschland.de



Introduction and certification of environmental

and sustainability management

Certification of all premises in Germany according

to ISO 14001 planned for 2005

Presentation of the “TUI UK Gold Medal

Award 2004”

Implement the integrated Responsible tourism

programme

Complying with the FTO responsible tourism

'statement of commitment'





Environmental activity award

Integrated responsible tourism programme

Commence environmental auditing of hotels

Delivering code of practise to

overseas suppliers

Develop overseas projects with the travel foun-

dation implementing animal welfare guidelines

developed in conjunction with Born Free

TUI UK presents the annual TUI UK Gold Medal Award

which recognises the achievements of providers and

organisations who fulfil defined environmental criteria

to a particularly high degree

Initial implementation start 2004




Introducing recyclables separation in Nouvelles

Frontières headquarters in Paris

Printing the “Hiking &Trekking” brochure for summer

2004 on 100 per cent recycling paper

Elaboration of environmental monitoring questionnaire

Waste management

Resource conservation

Environmental monitoring

Ongoing optimisation

Ongoing analysis to check whether all brochures

can be printed on recycling paper in future

Introducing environmental monitoring focussing

on hotels at all destinations

Co-ordinating the passage of 27 scientists in the

2002/2003 season

First working draft in September 2003

Ongoing. 35 scientists already noted down for

the 2003/2004 season

Ongoing development and formulation of the

environmental code

Formulation of an environmental code within

the Association of Belgian Tour Operators

(ABTO)

Transporting scientists to and from research

stations in the Antarctic


Definition of the necessary structure and separate

measures planned in 2004

Co-operation with the chair of “Sustainable Economics”

of the University of Bremen





Environmental targets of TUI Tour Operators/Business Travel


Nouvelles Frontières/TUI France

TUI UK

Jetair/TUI Belgium

Hapag-Lloyd Cruises

TQ3 Travel Solutions


Ongoing. Shift from paper-based documentation

to electronic media

Weight reduction by using lighter aircraft seats

planned from 2005 (improved cabin)

Non-smoking on all Hapag-Lloyd flights from

01.11.2004

Reducing paper consumption, printing

consumables and transport costs – all with

the aim of resource conservation

Fuel conservation project

Introduction of non-smoking on all

Hapag-Lloyd flights

Formulating an environmental manual to publish the

environmental policy, goals and measures

Introducing electronic publication and editing systems

for technical documentation, internet-based document

access, reducing amount of paper in cockpits

Efficiency enhancement measures implemented: winglets,

special aircraft engine cleaning methods, new flight proce-

dures. Reducing the use of auxiliary power units (APU)

Realising a study project at headquarters in Luton in

co-operation with the Green Business Network

Numerous projects since 1995 incl. transport of wild

animals, sponsoring Great Apes Survival Project (GRASP)

Initial training undertaken

New site being developed

Cockpit: pilot laptops provided; Cabin: PDAs provided

for cabin crew

Continuous further development Environmental monitoring of TUI Airlines

Publication of Britannia Airways Environmental

Report in 2004

Participation in “Business in the Community

Award”

Course to be successfully completed by end 2005

Further development and updates undertaken

Project implemented – ongoing, successful

implementation

Internet-based publication planned for autumn

2004

Environmental communications

Environmental report and environmental

impact analysis

Co-operation with the Born Free Foundation

Accredited environmental /responsible tourism

training for environmental reps

Establish environmental reporting page

on website

Reduce paper consumption

Introduction of systematic environmental monitoring






Britannia Nordic


Hapag-Lloyd Flug

Britannia Airways UK

Environmental targets of TUI Airlines

Britannia Airways launched its Fuel

Conservation Programme in 2002 to

systematically reduce its aviation fuel

consumption. This programme optimi-

ses flight planning and operation, and

incorporates a new route planning

system.


Ongoing

Ongoing

Resource conservation

Waste management

Enlarging the reforestation areas by incorporating

reforestation campaigns in excursions with

Pollman’s customers

Sponsoring of reforestation programme in

the Tsavo West National Park

First activities in the form of tree-planting campaigns

Avoiding one-way containers and initiating recycling

Preliminary discussions with TUI AG Group Corporate

Environmental Management carried out

Extending the activities including introduction

of washable cutlery on selected excursions

Ongoing project evaluation

Reducing waste volumes generated during

excursions

Analysing the implementation of close-to-

nature excursions in the Cancún/Riviera Maya

destination

Raising customer awareness Integration of “Forest fire risk” issue in the excursion

programme by carrying out tree-planting campaigns

Ongoing


Introducing energy-saving bulbs in offices, water-saving

measures, use of recycling paper

Introduction of waste separation in 2004


Aeolos, Cyprus



Mex-Atlántica Tours, Mexico


Tantur, Turkey

Pollman’s Tours & Safaris, Kenya

Environmental targets of TUI Destination Management

TUI expressly supports the applica-

tion by the “Las Cañadas del Teide”

National Park (Tenerife, Canary

Islands) for inclusion in the

UNESCO World Heritage Site list.


Development completed. Test phaseTraining concept focussing on environmental

aspects for tour guides

Ongoing expansion of the monthly destination

training courses focussing on the environment in

all destinations in summer 2004

Appointing TUI España environmental co-ordination

team incorporating the various regions (Canaries,

Balearics, Andalusia, Catalonia)

Active involvement in the Protection of Species

Diversity on the Canaries Working Group

Conferences and meetings with business associations

and regional governments

Implementation in co-operation with the environment

commission of the ASHOTEL hotel association

(Asociación Hotelera y Extra-hotelera de Tenerife,

La Palma, La Gomera y El Hierro)

Creating a Spanish-wide environmental

network for all TUI España regions

Biodiversity


Spain-wide use of CD-ROMs covering

“Environmental management in hotels”

(in Spanish)

Creating the basis and conditions for internal co-

operation on environmental aspects, and using

this as the basis for developing co-ordinated

activities at a national and international level

(e.g. certification)

Active implementation of the measures developed

by the working group and further continuation of

the work

Ongoing expansion of communications activities

From 2004, use by TUI Group contractual

partners on Tenerife. Step-wise throughout

Spanish market.

Development of new tours and excursions for nature

lovers, such as hiking and trekking tours

Communication of environmental criteria and TUI

environmental guidelines to the staff

Ongoing evaluation and further development in

co-operation with special providers

Ongoing

Close-to-nature tours and excursions




TUI España

“For my friends at TUI, for their commit-

ment to environmental protection.”

David Meca, Spanish long-distance

swimmer and extreme sports athlete


Tunisie Voyages, Tunisia


TUI Service, Switzerland

Environmental targets of TUI Destination Management


Achievement of Austrian Environmental Label

for Robinson Clubs in Austria


Resource conservation and technical

innovations

Receipt of Austrian Environmental Label planned

for Kleinarl and Schlanitzen Alm clubs

Ongoing continuation of activities

Ongoing, various measures planned, particularly

for the new Kleinarl Robinson Club in Austria

Ongoing

Ongoing

Certified environmental management

Use of renewable energies

Systematic introduction of EMS in all Grecotel

complexes, certification according to ISO 14001

Implementation and certification of the system

in all complexes

Installation of similar desalination plants in

Grecotel hotels in Soinio and Corfu

Continuation of activities particularly with respect

to use of pro-climate gas appliances for hot water

production

Introduction of ISO 14001 environmental

management systems

Implementation of a health hygiene system

(HACCP)

Installing desalination plants for drinking water

production

Permanent implementation and expansion of

energy saving measures and use of renewable

energies

Certification according to ISO 14001 in March

2004

Introduction of an ISO 14001 environmental

management system at Dorfhotel Fleesensee

Further development of the system so that the

investment is largely paid for by energy savings

Introduction of innovative technologies in TUI

hotels for climate and water protection

Installing a solar energy plant (parabolic collect-

ors) to air-condition the Iberotel Sarigerme Park

Research project with the University of Stuttgart

and German Ministry of Education and Research

(BMBF) on bio-gas extraction and exploitation

in sewage works


Installation completed

Preliminary study carried out. Co-operation initiated

Successful certification

Environmental management system according to ISO

14001 successfully introduced in Grecotel Pella Beach

Successful implementation in almost all Grecotel com-

plexes in 2003 and incorporation of HACCP specifications

for purchasing policy in Grecotel operation standards

Use of desalination plant at Grecotel Mykonos Blu

Implementation of numerous energy saving measures

in Grecotel complexes; reduction of oil consumption by

40–50 % in 2003 thanks to the installation of solarpanels

Implementing EMS according to EMAS in Nordotel hotels

Expansion of the programme to use renewable solar

power in hotels on Lanzarote

Robinson Club Ampflwang awarded label in 2003

Communication of environmental activities via the

internet, investor brochures, catalogue pages, customer

information and staff training

Co-operation with schools on environmental issues

Installation of Building Management Systems (BMS)

and numerous water and energy saving measures in

Robinson Clubs


Iberotel


Dorfhotel


Grecotel


Nordotel


Robinson

Environmental targets of TUI Hotels & Resorts


Successful certification in January 2004

Ongoing

Certified environmental management


Container ships successively moving over to

TBT-free underwater paint

Elaboration of first Hapag-Lloyd Container

Line Environmental Report

Internal communication of quality and environ-

mental management, and environmental goals

Reducing fuel consumption and associated

NOx emissions by introducing technical

innovations in container ships

All container ships will have pro-environment

underwater paint by 2005

Publication in 2004

Ongoing

Delivery of first container ship with “electronically

controlled engine” scheduled for 15.5.2005

Almost complete implementation amongst

container fleet

In preparation

Setting up courses as part of the general training

programme for new staff

The first container ship with “electronically controlled

engine” currently under construction

Planning phase for OHRIS certification in 2003

(Occupational Health and Risk Management System)

Quarterly staff information on status of achieving

environmental goals

All trainees take part in a special one week long

seminar covering issues including environmental

protection and environmental goals





WOLF Air-conditioning and Heating Technology

Environmental targets of Logistics/Industry

Hapag-Lloyd Container Line is in the

Clean Cargo Working Group of the

Business for Social Responsibility

organisation (BSR). Environmental

management at Hapag-Lloyd Con-

tainer Line gained ISO 14001 environ-

mental certification in 2003.



Summary Certified environmental manage-ment systems. Environmental improvementprocesses in TUI destinations 57 Certifiedmunicipal environmental management. Clima-te change and climate protection. Sustainablemobility – work in progress 58 “We needcrash barriers.” 59



Certified environmental management systems.Environmental improvement processes in TUIdestinations

Departmental restructuring in TUI AG means that Group CorporateEnvironmental Management has been part of Human Resources &Legal Affairs since 1 June 2003. Thisinstitutionalises the close connectionto human resource activities (HR ser-vices and HR development) and legalaffairs, as well as the needs of em-ployee representatives – as reflected in the Group Committee on HealthSafety and the Environment and theGroup Working Group on SustainableTourism. In the TUI AG Annual Report2003, the section on “Environmentalprotection. Partnership and co-opera-tion. Certification for environmentalmanagement” makes a clear referen-ce to the TUI AG environment inter-net pages www.tui-environment.comwhich provide up-to-date informationabout new projects and developmentsand comprehensively report on theGroup’s environmental activities (p.84).

Our Group Environmental Re-porting 2003/2004 is a significantmove as part of our continuousimprovement process of raising theprofile of the environmental activitiesof our Group companies in variousEuropean and non-European coun-tries throughout the tourism valuechain: retail, tour operators, transport,destination management and hotels,as well as other segments. The resultsshows significant progress “on allfronts”. ISO 14001 certification in2003 by various companies includingHapag-Lloyd Container Line, theRobinson España hotel company, andthe tour operator TUI Deutschlandpave the way and act as models intheir market segments. These modelsagain include – in a way unsurpassedby any other TUI hotel – the IberotelSarigerme Park in Dalaman, Turkey,

which again tops the (world) ran-kings of TUI Environment Championswith its continuous best practice andongoing environmental innovation.

The experts at Hapag-LloydContainer Line, Britannia Airways,Wolf Airconditioning and HeatingTechnology and TUI Deutschlandhave produced impressive professio-nal reports. Of the hotel brands,Grecotel stands out alongside Nouvelles Frontières’ Paladien Hotelsand Grupotel. A surprise were thegroundbreaking reports by theincoming agencies Aeolos Cyprus(whose transport division was also ISO 14001 certified in 2003), TUI Bulgaria and Tunisie Voyages. The ambitious implementation pro-grammes of TQ3 Travel Solutions in the business travel segment, TUIEspaña in the broad range of pro-ducts of its Spanish incoming agen-cies, and Dorfhotel at its Fleesenseecomplex in Mecklenburg-Vorpom-mern, have all successfully realisedtheir development phases in 2003.

And even where there is no TUI AG Annual

Report 2003

„Without environ-

mental quality,

there is no holiday

quality and no

customer satisfac-

tion.”

Karl J. Pojer,

Director TUI

Hotels & Resorts

certification, the impressive scale ofthe improvement process is clearlydemonstrated by the various brandsof TUI Hotels & Resorts which haveachieved remarkable improvementsin their operating performance, aswell as their environmental perfor-mance indicators and individual en-vironmental management systems,not to mention the surveyed envi-ronmental satisfaction of their cus-tomers.

In this context, we also focussedin 2003 on environmental improve-ment processes in TUI destinationsand those implemented by TUIspecific local authorities, in additionto environmental management in TUIhotels. As they say in the language of the TUI Group’s main destinationcountry: “Hoteles sostenibles endestinos sostenibles”. A typicalexample of our local authority en-vironmental activities in 2003 wasthe effective incorporation of ourenvironmental criteria for destina-tions in four of our model regions(Crete, Side/Antalya, Tenerife, Rügen).



The environmental weaknesses/strengths of the destinations, and the opportunities/risks, were repor-ted to the decision makers and localstakeholders. Typical for this process is the Costa Adeje district on Tene-rife, which is the most important localauthority on the island for TUI touroperators. The particularly professio-nal and direct co-operation betweenTUI Environmental Management andthe local authority, not to mention the close transfer of knowledge bet-ween the two parties, enabled theCosta Adeje district to become thefirst tourism local authority in Spainto win UNE-EN ISO 14001 certificati-

on. The main focus of the project inother model regions was the use ofrenewable energies on Crete, local-authority waste and landfill manage-ment in Side/Antalya, and naturepark development on Rügen/Ger-many.

The question is often raised inthis context about the extent towhich holidaymakers (consumers)financially reward these environ-mental qualities (by higher levels ofbookings or higher prices). Althoughwe are very well aware that our“sustainable production model” hasto be matched by the appropriate“sustainable” consumers – i.e., de-mand needs to be increased to alsobe economically sustainable – we stillprimarily put our faith in our processstrategy: “Sustainable environmentalquality-assurance first!” As far as ourmarketing activities are concerned(environmentally-friendly hotels, TUIEnvironment Champions, close-to-nature excursion products, brochureinformation and our environmentalproduct and process quality guaran-tees overall) the name of the gameis: “Marketing follows control” andnot the other way round!

And, however promising theenvironmental processes and resultsachieved by the tour operators,hotels and destination management,the focus of our risk assessment ison transport: an area where we needto look more closely at “anthropo-genic causes of climate change”. With respect to air package holidays in particular, and its own airlines and long-haul travel and low-cost carriers, TUI has been increasinglybrought into the spotlight of thepolitical, scientific and environmentaldebate. Pressure to take action is

Certified municipal environmental management.Climate change and climate protection.Sustainable mobility – work in progress

Community development with TUI

España, TUI UK (Thomson Holidays)

and TUI AG

At an official ceremony in February 2003,

TUI presented the mayor, and deputy

mayor responsible for tourism and envi-

ronmental development, an award for the

successful ISO 14001 certification of the

Adeje municipality on Tenerife.

growing, particularly where flightsto and from holiday destinationsbecome the central criteria for(tourism critical) sustainabilityassessments. Notwithstanding theerroneous and ineffective propos-als for avoidance strategies, whichignore in particular the environ-mental as well as the social value-added effects of air package holi-days, we placed a high priorityin 2003 on “mobility and climatechange”. The CO2 reduction pro-grammes implemented by the air-lines (e.g. winglet technology, avia-tion fuel reduction programmes),energy efficiency in the air (air-craft) and on the ground (hotels),and the targeted use of renewableenergies, are still our key instru-ments. As part of group-wide environmental monitoring through-out the value chain, our questionson specific CO2 emissions as one ofthe critical environmental parame-ters are raising the general level ofawareness of this problem. Modelsof “climate-neutral flying” discus-sed previously, involving voluntaryCO2 compensation payments, arenot yet suitably developed in ouropinion and their impact on des-tinations is problematic. We are therefore increasing in a problem-oriented way the development ofthe “climate change and climateprotection” issue on the basis ofnumerous stakeholder dialoguesfrom the point of view of the finan-cial community and the internatio-nal frameworks of the Kyoto Proto-col ( joint implementation, cleandevelopment mechanisms), as wellas the results of the start of emis-sion trading in Europe.

“Environmental

protection issues

give rise to highly

productive oppor-

tunities to enhance

the profile of the

TUI brand in such

areas as: sense

of responsibility,

future-orientation

and forward-look-

ing.”

Market research

study Ernest-

Dichter-Institute

carried out on

behalf of TUI D,

2003




other industries and local communities themselves. Atthe destinations, we try to raise people’s awareness, andparticularly to influence the attitude of the mayor. This iscrucial and only comes about by talking to them direct –and then things really do change. Good relations withlocal politicians are much more important than with tour-ism ministries.

SPIEGEL: Do environmental projects get the money theyrequire?

Iwand: Rarely. Environmental goals are often closelyconnected with economic objectives in these cases. Onlywhen money is invested in environmental protection isthere an increase in net product, and only then can all of those involved benefit from tourism.

SPIEGEL: But it is primarily tourists that waste waterand produce unnecessary refuse.

Iwand: The reverse is actually true: with tourists, weexport environmental protection. On the basis of all myexperience I can say that we need more tourism, not lesstourism, because it is the economic sector of the future.We need agriculture and forestry, as well as fishing, butwe need a model that goes arm-in-arm with tourismbecause otherwise there will not be enough net productin the Mediterranean.

SPIEGEL: But who wants to spend their holidays with an ever increasing mass of tourists?

Iwand: That is a matter of taste. However, such a modelwould have to be implemented jointly by all Mediter-ranean states. The Mediterranean needs crash barriers – although it is naturally very clear that Italy will no longergo back to the way it was when Goethe paid it a visit.

“We need crash barriers.”

Interview with Wolf Michael Iwand, TUI AG GroupCorporate Environmental Management Director, DER SPIEGEL No. 32, August 2003

SPIEGEL: Around 220 million holidaymakers are expect-ed in the Mediterranean area this year. How many havebooked with Europe’s largest tour operator?

Iwand: Of our 20 million customers, probably around 10 million, of which five million from Germany. We havearound 6 000 hotels and resorts under contract. Theregion accounts for around 50 per cent of our total turnover. It is extremely important for our business.

SPIEGEL: How significant is the increasing environ-mental impact – sewage problems, mountains of rubbish, paving over of coastal strips?

Iwand: Our customers may have justifiable aesthetic criticism here and there, but there is no disaster sce-nario. This is also confirmed by our continuous environ-mental monitoring as a tour operator. The progress since 1990 is very apparent.

SPIEGEL: Isn’t tourism around the Mediterranean inparticular in the process of destroying the very basis of its existence?

Iwand: There is no doubt that we are both a victim as well as a culprit. We are actively doing all we can toimprove the situation. In the last ten years, our environ-mental protection methods have also made a big changeto the overall picture. And the environmental impactactually diminishes gradually as the level of exploitationincreases.

SPIEGEL: How is that possible?

Iwand: Because tourism structurally replaces old in-dustries such as coastal agriculture and commodities industries which either ignore or barely heed the needsof the environment.

SPIEGEL: TUI forces out well-established productionsectors and praises this as a boon for the environment?

Iwand: Absolutely. The more hoteliers pay attention toenvironmental quality – also as a result of our pressure –the more obvious the level of pollution generated by



Outlook Creative intercultural learning andintegration process. Sustainable increase inenvironmental value in partnership. Goingbeyond – Development sustainably.



Outlook

The complexity of the still continuing Group repo-sitioning and the multidimensionality of the vertical andhorizontal integration of TUI Group companies withinthe European market leading tourism group TUI AG,explicitly demands as part of our international orienta-tion a creative, intercultural searching, learning and inte-gration process for our wide-ranging environmentalsustainability goals. However, the economic and politicalenvironment after 9/11 only currently allows an unosten-tatious consolidation of the many environmental andnature protection activities within the TUI Group. Weshall continue to rigorously pursue the continuousimprovement process with which we have achieved visible and measurable step-by-step results over theyears. Within the framework of our corporate goals andour voluntary obligations, we not only stand behind ourcorporate environmental responsibility towards ourcustomers, staff, shareholders, stakeholders, financialmarkets and civil societies, we also see the non-financialaspects of our business activities as an integral part ofour product and process strategies. We have set oursel-ves ambitious goals for 2004-2006 throughout the valuechain and in each company segment (see pages 42 to50). The following are representative of all of these goalsand reflect the main focus of the activities for TUI com-panies:

Continuing efforts to raise the awareness of staff and ongoing management coaching by intensifying trainingactivities, by closer integration and active co-operationwithin the TUI Environmental Network (TEN!) and the online provision and exchange of relevant expertise.

Quantitative and qualitative intensification of internal Group environmental reporting and development to control on the basis of environmental performance indicators.

Continuous roll out of environmental certification ofGroup companies and premises of TUI operations.

Continuous monitoring of “climate change and mobility development” issues with a special focus on the establishment of practice-based technical expertise, also to adapt to climate consequences.

Further development of strategic goals and operative implementation to maintain biological diversity by thetouristic invalorisation of national parks togetherwith UN and non-governmental organisations.

Establishment and extension of stakeholder co-operation and public-private partnerships within European source markets and worldwide destination countries.

Special support for local, community and regional development programmes within the frameworkof Agenda 21 processes in TUI destinations and destination partnerships.

Greater consideration of social aspects within the environmental enhancement process (value-added and identification effects; reduction in poverty) in TUIdestinations and developing countries in particular.

Integration of TUI environmental protection and nature conservation activities, and the environmental management systems of TUI companies in the sustainability management system of TUI AG.

Strengthening the overall understanding of leadershipand the pioneering role of TUI AG within the family ofour companies and partners at home and abroad in the sense of corporate social responsibility.

What we previously said on the way from Rio to Johan-nesburg at the World Summit on Sustainable Develop-ment (WSSD) in Johannesburg and the InternationalYear of Sustainable Tourism (IYE) 2002, still stands in itsentirety: When we talk about “value added” and “valueenhancement” we always also talk about our “corporatevalue”: Going beyond – Development sustainably.




TUI AG

Distribution

TUI Interactive

TUI Leisure Travel

TUI ReiseCenter Austria

Business Travel

TQ3 Travel Solutions

Tour Operators

Jetair

Gulet Touropa Touristik

Nouvelles Frontières

Spinout SportTours

TUI Austria

TUI Deutschland

TUI Nederland

TUI Nordic/Fritidsresor/

Finnmatkat/Star Tour

TUI Polska

TUI Suisse

TUI UK/Thomson Holidays

Wolters Reisen

Germany (D)

Germany (D)

Germany (D)

Austria (A)

Germany (D)

Belgium (B)

Austria (A)

France (F)

Switzerland (CH)

Austria (A)

Germany (D)

Netherlands (NL)

Denmark (DK)

Finland (FIN)

Norway (N)

Sweden (S)

Poland (PL)

Switzerland (CH)

Great Britain (GB)

Germany (D)

3, 5, 7, 9, 12, 13, 14, 15, 16, 20,

21, 22, ,23 24, 25, 26, 29, 30, 31,

32, 33, 34, 35, 36, 40, 41, 43, 45,

47, 48, 52, 57, 58, 59, 61, 66, 67,

68

13

13, 14, 24, 28

13

13, 20, 31, 50, 57

13, 31, 50

13

13, 30, 31, 37, 50, 57

37

13, 41

9, 13, 16, 19, 21, 22, 23, 31, 36,

40, 41, 43, 45, 49, 57, 58, 67

13, 31, 36, 39, 44

41

13, 31, 37, 41

10, 13, 30, 31, 35, 37, 50, 58

13

Group company Country (abbr.) Page

}{ 11, 13, 30, 31, 35, 36, 39



Airlines

TUI Airline Management/

TUI Airlines

Britannia Airways

Corsair

Hapag-Lloyd Flug

Hapag-Lloyd Express

Thomsonfly

Destination Management

Aeolos Travel

African Travel Concept

Danubius Travel

Mex-Atlántica Tours

Pollman’s Tours & Safaris/

Ranger Safaris (ARP Group)

Schwerin Plus Touristik

Tantur Turizm Seyahatat

Thomson Services Malta/TUI Malta

Travco

TUI Bulgaria

TUI España

TUI Hellas

Tunisie Voyages

Ultramar Express Dominicana/

TUI Dominicana

World of TUI Cars

TUI Service

Germany (D)

Great Britain (GB)

Denmark (DK)

Finland (FIN)

Norway (N)

Sweden (S)

France (F)

Germany (D)

Germany (D)

Great Britain (GB)

Cyprus (CY)

South Africa

Romania (RO)

Mexico (MEX)

Kenya (KE)

Tanzania (TZ)

Germany (D)

Turkey (TR)

Great Britain (GB)

Egypt (ET)

Bulgaria (BG)

Spain (E)

Greece (GR)

Tunisia (TN)

Dominican

Republic (DOM)

Spain (E)

Switzerland (CH)

13, 17, 25, 38, 51, 66

13, 24, 25, 31, 33, 38, 51, 57

13, 25

13, 24, 25, 51

13, 25

13

13, 19, 30, 43, 52, 57

13

13

13, 30, 52

13

13, 52

30

30

13, 29, 57

13, 20, 23, 30, 34, 38, 40, 53,

57, 58, 67

13, 30, 35, 38

13, 53, 57

13, 30

13, 29

13, 14, 38, 41, 43, 45, 53


Britannia Nordic13, 25, 38, 51}

}

{

13, 30, 31, 33, 38, 52




Hotels & Resorts


Atlantica Hotels & Resorts

Dorfhotel

Gran Resort Hotels

Grecotel

Grupotel

Iberotel

Magic Life

Nordotel

Paladien Hotels

RIU Hotels

Robinson

Logistics/Industry/

Corporate Real Estate

Algeco

Corporate Real Estate/

Salzgitter Güterverwaltung


Hapag-Lloyd Cruises

VTG Lehnkering

WOLF Airconditioning and

Heating Plants

Germany (D)

Cyprus (CY)

Germany (D)

Spain (E)

Greece (GR)

Spain (E)

Germany (D)

Austria (A)

Spain (E)

France (F)

Spain (E)

Germany (D)

France (F)

Germany (D)

Germany (D)

Germany (D)

Germany (D)

Germany (D)

2, 13, 17, 20, 37, 54, 57

13

13, 20, 23, 29, 30, 43, 54, 57

13

13, 20, 24, 30, 31, 35, 37, 40,

43, 44, 54, 57, 66

13, 20, 30, 42, 57

13, 19, 24, 28, 30, 31, 37, 40,

43, 44, 54, 57

13, 20

13, 20, 24, 28, 54

13, 57

13, 24, 29, 30, 31

2, 9, 13, 16, 19, 24, 28, 29, 30,

31, 37, 40, 43, 54, 57

19

13, 47, 68

11, 13, 16, 19, 24, 29, 31, 35,

38, 55, 57

9, 13, 30, 31, 35, 38, 39, 43, 50

13, 19

13, 55, 57





TUI AG Distribution Business Travel

Tour Operators

Airlines

Destination Management

Hotels & Resorts

Logistik/Industry/Corporate Real Estate


http://www.tui-umwelt.com

http://www.tui-interactive.de

http://www.tui-lt.de/

www.tui.at

http://www.tq3.com

http://www.jetair.be

http://www.gulet.at

http://www.nouvelles-frontieres.fr/nf?mas=STATIC_ZONE&srv=001&page=institutionel_tourisme_durable.html

http://www.finnmatkat.fi

http://www.spinout.ch/

www.tui.at

http://www.tui-deutschland.de/de/umwelt/

http://www.tuinederland.nl/Milieu/

http://corporate.fritidsresor.se/templates/Page.asp?id=2113

http://corporate.fritidsresor.se/templates/Page.asp?id=2113

http://www.tui-suisse.com/tuisuisse/umwelt.htm

http://www.tui-uk.co.uk/business/sustainable/

http://www.wolters-reisen.de

http://www.tui-airlines.com

http://www.britanniaairways.com

http://www.corsair.fr/

http://www.hlf.de/westsite/content/unternehmen/deu_000907.html

http://www.hlx.com

http://www.thomsonfly.com

http://www.aeolos.com/

http://www.namibia-safaris.de/

http://www.danubius.ro/

http://mex-atlanticatours.com.mx/

http://www.pollmans.com/

http://www.tantur.com/

http://www.travco-eg.com/

http://www.tui.bg/

http://www.tuiviajes.com/

http://www.tui.gr/

http://www.tunisie-voyages.com/

http://www.tui-cars.de/

www.tui-service.com

http://www.tui-hotels.de

http://www.atlanticahotels.com

www.dorfhotel.com

http://www.granresorthotels.com/

http://www.grupotel.com

http://www.grecotel.gr/about/about_environment.aspx?lan_id=2

http://www.iberotel.de

http://www.magiclife.at

http://www.nordotel.com/Webingles/medioambiente_eng_archivos/frame.htm

http://www.paladien.com

http://www.riu.com/index.php?ref=riu/medioAmbiente.inc

http://www.robinsonatur.de/

http://www.algeco.fr

http://www.hlcl.com/pages/qualitaet.html

http://www.hlkf.de/

http://www.wolf-heiztechnik.de/de/index.php?106

http://www.vtg-lehnkering.de/vlag/struktur/unternehmen/prinzipien/umweltschutz/index.html


Let’s keep in touch: www.tui-environment.com*

Multi-Stakeholder-dialogue via Internet

* R

elea

se: 0

6/20

04

Destination collaboration

Group Environmental Management System

TUI AG sustainable development policyEnvironmental policies of TUI affiliatedcompaniesOrganisation of the TUI EnvironmentalNetworkCooperation– econsense – Forum for Sustainable

TUI Environmental criteria for destinationsInternational biodiversity conservationprojects– UNESCO World Heritage– EUROPARC Federation– GOB Majorca– Aldabra Marine Programme– National Marine Park Zakynthos

Development of German business– Tour Operators’ Initiative– Agenda 21– DRV Environment and Culture

Committee– Sustainable Tourism InitiativeEnvironmental monitoring

Environmental commitment of TUI AGaffiliated companies / Information in theinternetCertified environmental managementInternal environmental protectionEnvironmental reporting of affiliated companies since 1994

– WDCS and ACCOBAMS– M.E.E.R. e.V.– TORTUGAS– Forest fires in the Mediterranean– Loro Parque FundaciónAnimal protectionConcepts of sustainable developmentin destinations

TUI International Environment Award– EUROPARC– Blue Flag/FEE– CIPRA– GOB Menorca– STPS (Archelon)– Baobab Trust Kenia– Die Freiwilligen von Bodrum

Hotels and the Environment

TUI Environmental criteria for destinations– Environmental monitoring of TUI

hotels since 1992Consumer protection by informingguestsTUI Environment Champion Laureatessince 1997

Environmental management and envi-ronmental commitment of TUI hotelcompanies– Sustainable development at Grecotel– Regenerative energy sources– Improvements in eco-efficiency– Animal protection

Mobility and Climate Protection

TUI Environmental Criteria for trans-portation– DRV carrier checklistHoliday mobility– Can flying be sustainable?Faraway tourism and climate change

Environmental commitment of TUI airlines and container navigation– Technical innovations– Efficiency enhancement– Effizienzsteigerungen– Animal and species protection

Climate protection– Djerba Declaration on Climate Change

Climate Change– Managing the Economics of Climate

Change – TUI policies, programmesand actions related to climate impacts

Service & Documents

TUI AG Environmental Management Team at a glanceEnvironmental glossary– From “Alternative Energy” to “Zero

Emission Vehicle” – Environmentalvocabulary and abbreviations

Document Center– Reports on environmental protection

activities– Basic documents and key issues– Downloads TUI Environmental moni-

toring– Brochures and documents of TUI

Environmental Management


Imprint

EditingThomas Himstedt, biologist, e-mail: [email protected] Dahle, economist, e-mail: [email protected] supportMike Brauner, Annkathrin Reiner, Kerstin SobaniaOrganisational co-ordinationKatja Hoer, Ramona ThiesResponsibleDr Wolf Michael Iwand

We look forward to a lively dialogue!Please send us your comments and ideas.

TUI AG Group Corporate Environmental ManagementKarl-Wiechert-Allee 4D-30625 Hanover

Telephone +49 (0) 511 566-2201Fax +49 (0) 511 565-2222E-mail [email protected] (the TUI environment hotline)Internet www.tui-environment.com

TUI AG Group Corporate Environmental Management (from left): Mike Brauner, Kerstin Sobania, Mila Dahle, Alejandro Hidalgo (TUI E), Katja Hoer, Annkathrin Reiner, Dr Wolf Michael Iwand, Inga Schnapauff (TUI D), Thomas Himstedt. Not in the picture : Ramona Thies, Andreas Koch (TUI D)

“We are committed to protecting the environment and nature”

Printing:

Benatzky Druck &

Medien, Hannover,

certified in

accordance with

ISO 14001

Printed on recycled

paper RecySatin

(80 % reclaimed fibres

and 20% woodfree

fibres, produced

without chlorine

bleaching)

Art Direction

and Production:

Michael Kalde

www.add-wise.de

.com*


mailto:[email protected]?subject=Feedback Umweltberichterstattung 2003/2004


The forests in Lower Saxony administered by Corporate Real Estate (Salzgitter Güter-verwaltung) are part of TUI AG’s real estate portfolio. They are sustainably managedand PEFC certified (Programme for the Endorsement of Forest Certification, formerPan-European Forest Certification). As landscape conservation zones, the forests areimportant local recreation areas and refuges for endangered flora and fauna.

www.tui-environment.com

TUI AG Group Corporate Environmental ManagementKarl-Wiechert-Allee 4D-30625 Hanover



10 14 TUI UBE PDF GB - tuigroup.com · TUI AG’s voluntary self-commitment as a member of...

Documents

Transcript of 10 14 TUI UBE PDF GB - tuigroup.com · TUI AG’s voluntary self-commitment as a member of...