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8/7/2019 1 WVLateNightRetail 30x new

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Recommendations

for Workplace Violence

Prevention Programs

(Late-Night Retail

Establishments)


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What Is WorkplaceViolence?

Workplace violence is any physicalassault, threatening behavior, or

verbal abuse occurring in the work

setting


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Workplace ViolenceViolence is a leading cause of

workplace fatality, resulting in average

of 700+ deaths annuallyThe most common type of workplace

fatality is a shooting during the

robbery of a retail, service ortransportation worker


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Extent of Problem Job-related homicides in retail trades

accounted for almost half of all workplace

homicide Homicides in convenience and other

grocery stores, eating and drinking places,

and gasoline service stations constituted

the largest share of homicides in retailestablishments


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Assaults and Homicides

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

simple assaults

aggravated assaults

rapes, sexual assaults

robberies

homicides


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Risk FactorsContact with the public

Exchange of money

Delivery of passengers, goods, or

services

Having a mobile workplace such as ataxicab


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Risk Factors (Contd)Working alone or in small numbers

Working in high crime areas

Working late, at night, or during early

morning hours

Guarding valuable property orpossessions

OSHAX.org The Unofficial Guide to the OSHA


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Violence PreventionManagement

Commitment and

EmployeeInvolvement

Worksite

Analysis

Hazard

Prevention and

Control

Training

Evaluation



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1a. Management CommitmentCreate and share a policy of

violence prevention

Take incidents seriously

Outline a security plan

Assign responsibility, authority andresources


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Hold employees accountable

Encourage prompt reporting and

trackingEncourage employees to get

involved and make

recommendations


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Make sure employees who reportproblems or experience an incident

are not punished or discriminated

(11c) againstWork with others to improve security

- police

- landlords

- employer associations


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1b. Employee Involvement

Participate in surveys and offer

suggestions

Assist in security analysis and inspectionHelp evaluate prevention and control

measures

Train other employeesShare on-the-job experiences with other

employees


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2. Worksite Hazard Analysis

Step-by-step, common sense look

at the workplace to find existing and

potential hazards.- review records and past incidents

- workplace security analysis

- periodic safety audits


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3. Prevention StrategiesReduce the risk of robbery by:

increasing the effort that the

perpetrator must expend

increasing the risks to the perpetrator

reducing the rewards to theperpetrator


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3. Hazard Prevention and ControlEngineering controls and

workplace adaptation

Administrative and work practice

controls

Post incident response


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Engineering ControlsVisibility and

lighting

Drop safes

Video

surveillance

Height markers

Door detectors,

buzzers

Alarms

Bullet resistant

barriers


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Administrative and Work Practice Controls

Integrate violence prevention into daily

procedures

Minimal cash in registerEmergency procedures, systems of

communication

Procedures to use barriers & enclosures Increase staffing at high risk locations/times


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Administrative and Work Practice Controls

Lock delivery doors

Establish rules for workers leaving facility

Lock doors when not open, procedures foropening and closing

Limit access

Adopt safety procedures for off-site work



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Post Incident Response

Get medical care for injured victims

Report to police and other authorities

Inform management

Secure the premises - safeguard evidence

Prepare incident report immediately

Arrange appropriate psychological

treatment for victims


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4. Training Ensure that all staff are aware of security

hazards and protective procedures

Workers

potential risks

operational procedures

use of security measures

behavioral strategies incident response

emergency action


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5. EvaluationRecordkeeping

Injuries

Incidents

Hazard analyses

Recommendations from police,

consultants, employees

Hazard correction

Training and safety meetings


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yReview the results of safety audits

yReview post incident reports

yReview minutes from safety meetings

yAnalyze trends in incidents, injuries,etc...

yConsult with employees before & after

worksite changes

yUpdate information on violence

prevention strategies

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