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Service Performance Measurement System

&Intelligent Mail® Barcodes

MTAC – January 31, 2008

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Topics for discussion:

Service Performance Measurement System

Comments to Federal Register Notice

Clarification to questions raised

Intelligent Mail Barcode

Federal Register Notice

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Postal Regulatory Commission

Order Numbers 48 & 49

“Request for Comments on Service Performance Measurement Systems for

Market Dominant Products”

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Comments addressed the following topics:

“Start-the-Clock”

Critical Entry Times

Exclusion Criteria

External Reporting System

Measurement Approach

Level of Reporting

Statistical Validity

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“Start-the-Clock”:

Use mailer appointments to “start-the-clock”, wherever possible

Use scans to verify accuracy of contents

Specific “start-the-clock” events will differ; e.g. BMEU, Plant Dock (mailer transported), DMU, Delivery Units

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Critical Entry Time:

USPS currently working to document by facility

MTAC Workgroup 120 to address communications issues

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Exclusion Criteria:

USPS currently developing the business rules for exclusion

Exclusion rules will be finalized in consultation with PRC

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External Reporting System:

Concerns expressed about the quality, reliability and security of data

The current contractor has extensive quality processes in place and 15 years of demonstrated performance

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Measurement Approach:

Concerns about the number of reporting panelists related to cost

The number of panelists will be keep to the minimum amount needed to provide statistical validity

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Level of Reporting:

Desire for diagnostic data for each mailing

Measurement system designed to provide a robust system that 1) Provides required reports to PRC; 2) Internal diagnostics for USPS; 3) Information for individual customers

Requests for measurements beyond established standards; e.g. Shape, Change of Address, Caller Box.

Measurement requires 3 data points – “Start-the-Clock”, “Stop-the-Clock” and a Standard for comparison

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Statistical Validity:

Concern about Mailer adoption of Intelligent Mail® Barcodes

USPS agrees and will closely monitor adoption rates

Avoid use of EXFC as a proxy to FCM presort flats

USPS will monitor and explore other measurement is sufficient data exists

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Service Performance Measurement System

Questions

And

Answers

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Intelligent Mail® Barcodes - 2 Options

Basic

Full Service

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Intelligent Mail® BarcodeBasic

Apply an Intelligent Mail barcode on letter and flat mailpieces Populate the relevant fields in the barcode

Barcode ID with Optional Endorsement Line

Service Type Mailer ID Delivery Point ZIP Code

Serial Number Delivery Point ZIPService Type

Mailer IDBarcodeID

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Intelligent Mail® BarcodeFull Service

Apply an Intelligent Mail barcode on letter and flat mailpieces Populate all the fields in the barcode

Barcode ID with Optional Endorsement Line Service Type Mailer ID Serial Number Delivery Point ZIP Code

Serial Number Delivery Point ZIPService Type

Mailer IDBarcodeID

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Additional Requirements for Full Service Option Intelligent Mail® Barcode for Trays/Sacks Intelligent Mail® Barcode for other Containers Electronic Documentation Appointment Scheduling

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Intelligent Mail® Tray Barcode

Apply an Intelligent Mail® Tray barcode on tray and sack labels

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Current 10 digit Label New 10/24-digit Label

Intelligent Mail® Tray Label for Trays and Sacks

Mailer ID Serial NumberContent Identifier

Number (CIN)

LabelSource

ZIPCode

LabelType

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Intelligent Mail® Container Barcode

Apply an Intelligent Mail® Container barcode on labels affixed to Pallets, All Purpose Containers (APCs), Rolling Stock, Gaylords and other containers

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Intelligent Mail® Container Barcode

Mailer ID Serial NumberApplication Identifier

TypeIndicator

Current Label New Container Label

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• Postage Statement Wizard

• Mail.dat®

• Web Services

Electronic Documentation

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Electronic Documentation Must Include

Mail Owner and Mail Preparer identification Intelligent Mail barcodes used in the Mailing

on mailpieces, trays/sacks and other containers

Nesting Information: How mailpieces are placed in trays or sacks How mailpieces or tray/sacks are placed on pallets

or other containers

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Intelligent Mail Barcode

Tray

Tray

PalletPieces

Pieces

Intelligent Mail Tray Barcode

Intelligent MailContainer Barcode

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Appointment Scheduling

Use Facility Access Shipment Tracking System (FAST) to: Schedule Appointments for Drop-Ship

Mailings Schedule Appointments for Mailings

verified at Detached Mail Units.

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FeedbackWritten feedback by February 21, 2008 to:

Manager, Mailing Standards, U.S. Postal Service, 475 L'Enfant Plaza SW, Room 3436, Washington DC 20260-3436.

Or

imb@usps.gov