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Transcript of 1 Self Assessment and Improvement Planning Improvement Tools Tools for Problem Understanding Tools...
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Self Assessment and Improvement PlanningImprovement ToolsTools for Problem UnderstandingTools for Problem Analysis
Business Process ReengineeringClass Session 6 – Fall 1385
Process ToolboxAnderson Ch. 5-8
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Self Assessment
Evaluating the performance level of organization and its processes internally
Different from normal measurement system:– Time of measurement– Focus– Use
1. Developing a Assessment System2. Interpreting the Measurements
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Spider ChartFor comparing organization’s performance levels to that ofother organizations (competition) using multiple criteria.
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Example: Critical Issues in Manufacturing 1. Advanced & Flexible Product Design
2. Delivery Time3. Delivery Precision4. Price5. Accessibility for Maintenance/Repairs6. Product Design & Finish
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Tool: Criteria Testing
Criteria: A limited number of factors that to a large extent impactsthe organization’s competitiveness and performance in the market.
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Theory Behind QFD• Transforming customer requirements into a product concept• Transforming the product concept into a product design• Transforming the product design into a process design• Transforming the process design into production documents