1 Perform! Benchmark™ - OVERVIEW [email protected] Current State Benchmarking & Best...
-
Upload
eugene-melton -
Category
Documents
-
view
215 -
download
0
Transcript of 1 Perform! Benchmark™ - OVERVIEW [email protected] Current State Benchmarking & Best...
1
Perform! Benchmark™ - OVERVIEW
Current State Benchmarking & Best Practices Analysis Tool for the Public Sector
© 2007 Perform! World Limited All rights reserved.
Is your organisation under pressure to cut costs without impacting the delivery of front-line services?
© 2007 Perform! World Limited All rights reserved.
Cut front-line service
provision?
Improve productivity in support services like
Finance and HR to save money to redeploy to front-line services?
OR
© 2007 Perform! World Limited All rights reserved.
3 Steps to Operational Excellence
Step 1
Perform! Benchmark
UnderstandingCurrent State Performance
Quantifies the Opportunity
Step 2
Perform! Diagnostic
Detailed Analysis Builds an
Action Plan for Change
Step 3
Perform! Operational Measurement System
Ongoing PerformanceMeasurement
Drives Continuous Improvement
© 2007 Perform! World Limited All rights reserved.
Perform! Benchmark™Solution
5
Benchmark Graphical OutputIndicating an organisation’s positioning vs. average & world-class performance and levels of best practices deployed. Identifies performance gaps & issues and actions that need to be addressed.
Do you wish to benchmark your organisation’s performance versus average and world class to understand your relative positioning?
YES
Perform! Benchmark™Benchmarking & Best Practice Assessment Tool focused on the key performance measures that really matter.
© 2007 Perform! World Limited All rights reserved.
Perform! Benchmark™ Key Features
• Quick to Complete• Focuses on the Metrics that Matter• Analyses Best Practices Deployed• Assesses Key Operational Issues• Integration Levels & Enabling Technologies Used• Comparisons vs. Average & World-Class performance• Individual Results Remain Private to Each Participant
© 2007 Perform! World Limited All rights reserved.
Perform! Benchmark™
Human Resource
sFinance
Procurement
Frontline Services
Benchmarking Tools Available Now…
Benchmarking Tools Coming Soon…
Other Support Services
© 2007 Perform! World Limited All rights reserved.
Key Stats – Finance Benchmark Model
Up to 260 best practice questions to help you understand where you are and give an insight into the “art of the possible”
Up to 160 graphs to help you assess your current state Finance processes versus average & world class performance
Data for Illustrativ
e Purposes
Only
© 2007 Perform! World Limited All rights reserved.
Finance Benchmark Process Level Scope
Accounts Payable Staff Expenses
Accounts Receivable
General Ledger & Reporting
Fixed Assets
Inter Company
Forecasting
Finance IT
Tax
Treasury
Budgeting
Finance Processes
Sales Invoicing
© 2007 Perform! World Limited All rights reserved.
Key Stats – HR Benchmark Model
Up to 150 best practice questions to help you understand where you are and give an insight into the “art of the possible”
Up to 220 graphs to help you assess your current state HR processes versus average & world class performance
Data for Illustrative Purposes
Only
© 2007 Perform! World Limited All rights reserved.
HR Process Level Scope
Performance Management
Benefits
Employee Records
Case Management
RelocationsExits
Training
Payroll
HR Strategy
HR IT
Recruitment
Human Resources ProcessesHR
Reporting
12
Perform! Benchmark™ - INPUTS & OUTPUTS
Current State Benchmarking & Best Practices Analysis Tool for the Public Sector
© 2007 Perform! World Limited All rights reserved.
Best Practices Assessment
• Around 20-40 best practice questions per process
• Determines organisation’s level of maturity
-Technology
-Organisation
-Process
• Simple to complete and user-friendly graphical output
© 2007 Perform! World Limited All rights reserved.
Inputs Required - Best Practice & Problems Impacting Service Delivery Questionnaire
• The best practices & “problems impacting service delivery” questionnaire has been designed to identify the current levels of best practices deployed and the extent of service delivery problems. When we look at the productivity & unit cost performance graph results we will be able to see if there is a correlation between actual performance and levels of best practices/ problems
• Consider each question and select the relevant option from the dropdown list to describe your current position
(6 Options from “Fully Implemented” to “Not Applicable”- see slides below)
• If you wish to clarify any point regarding your selection, make an entry in the notes box alongside
• The questions on problems impacting service delivery are answered in a similar way together with ability to clarify with notes
• People with a good overview of the processes and their stage of maturity should be involved in completing this section. It may be necessary to involve individual process leaders depending on overall spread of knowledge
• Non-applicable process sections do not need to be completed
© 2007 Perform! World Limited All rights reserved.
Example Accounts Payable Questions to Assess Levels of Best Practices Deployed
© 2007 Perform! World Limited All rights reserved.
Example Accounts Payable Graphs Showing Levels and Stages of Best Practice Deployment
16
© 2007 Perform! World Limited All rights reserved.17
Example Accounts Payable Graphs Indicating Levels of Process Problems Impacting Services Delivered
© 2007 Perform! World Limited All rights reserved.
Inputs Required – People, Team & Culture Assessment Questionnaire
• This is an optional section and is designed to provide an insight into people related practices in addition to the technology and process related best practice questionnaire
• Consider each question and select the relevant option from the dropdown list to describe the extent to which HR practices are adopted
(5 Options from “To a Great Extent” to “Not Applicable”- see slide below)
• If you wish to clarify any point regarding your selection, make an entry in the notes box alongside
• People with a good overview of the working environment/ HR leadership should be involved in completing this section.
© 2007 Perform! World Limited All rights reserved.
People, Team & Culture Assessment
• Organisation Design• Resources Planning• Training & Development• Performance Management• Employee Relations• Culture• Change Readiness
© 2007 Perform! World Limited All rights reserved.20
People,Team & Culture Assessment Questionnaire
© 2007 Perform! World Limited All rights reserved.
System Integration & Enabling Technology Analysis
• Core systems used
• System Linkages Assessment
-Manual
-Interfaced
-Integrated
• Enabling Technologies Deployed
© 2007 Perform! World Limited All rights reserved.
Inputs Required – Core systems Used, System Integration Levels and Enabling Technologies Used
• This section is designed to provide an understanding of current systems used and provide an insight into current levels of systems integration and enabling technology maturity
• For systems integration levels assessment, consider each process area by row (e.g. Accounts Payable) and how it connects to other relevant processes in the columns (e.g. Procurement)
(4 Option selections –Integrated, Interfaced, Manual or Not Applicable)
• Select the relevant option to describe the linkage between the two processes (i.e. 0= N/A, 1 =Manual, 2=Interfaced, 3=Integrated)
• The enabling technologies section is completed in a similar manner• People with a good overview of the systems and enabling technologies
used as well as having an understanding of IT solutions that could benefit the organisation should be involved in completing this section
© 2007 Perform! World Limited All rights reserved.
Analysis of System Integration Levels
23
© 2007 Perform! World Limited All rights reserved.
Analysis of Enabling Technologies Deployed
24
© 2007 Perform! World Limited All rights reserved.
Inputs Required – Process Analysis
• This section is designed to provide an understanding of current “in scope” process performance levels to compare to average & world class performance
• Organisational data required is:-– Annual Revenue and Total Costs– Total Full Time Equivalent Staff working in Organisation
• Data required by process (e.g. Accounts Payable) is:-– Full Time Equivalents (FTE) working on the process– Key Transaction volumes (eg no of invoices) – split manual/ automated– Costs applicable to the process – broken down by salary related, direct on-cost, IT
cost, outsourcing cost, corporate overhead etc– Non-value add, errors & defects & SLA performance - % estimates– A few key process metrics eg % credit notes, days for month end close
• People with a good overview of each of the processes should be involved in completing much of this section (each process leader may need to be involved depending on overall knowledge levels).
• Individuals who manage the actual salaries data & cost centres should be involved to provide the relevant cost information for each process
© 2007 Perform! World Limited All rights reserved.
Key High Level Output Metrics for Finance & HR
• Costs as % Revenue or Cost- Decentralised
- Centralised
- With or Without Shared Services
- Transactional Processes only
• Staff per £500m on Revenue or Costs
• Gaps in Performance vs. Average & World-Class to quantify the scale of opportunity
© 2007 Perform! World Limited All rights reserved.
Graphical Output vs Benchmarks for Each Process e.g. AP
• Process Costs as % Revenue or Total Costs• FTE per £500m Revenue or Costs• Cost per transaction• Manual vs. Electronic Transaction Levels• Productivity per FTE• Average Salary per FTE• Error & Defect Levels• Service Level Agreement Performance• Key Business Metrics (dependent on process)
© 2007 Perform! World Limited All rights reserved.
Example Overall Finance Benchmark Metrics
28
Data for Illustrative
Purposes Only
© 2007 Perform! World Limited All rights reserved.
Example Overall Finance Benchmark Metrics
29
Data for Illustrative
Purposes Only
© 2007 Perform! World Limited All rights reserved.
Scale of Opportunity for Savings vs. Benchmarks
30
Data for Illustrative
Purposes Only
© 2007 Perform! World Limited All rights reserved.
Accounts Payable Process Benchmark Comparisons
31
Data for Illustrative
Purposes Only
© 2007 Perform! World Limited All rights reserved.
Accounts Payable Benchmark Reports
32
Data for Illustrative
Purposes Only
© 2007 Perform! World Limited All rights reserved.
Accounts Payable Benchmark Reports
33
Data for Illustrative
Purposes Only
© 2007 Perform! World Limited All rights reserved.
Accounts Payable Benchmark Reports
34
Data for Illustrative
Purposes Only
© 2007 Perform! World Limited All rights reserved.
Inputs Required – Additional HR Specific Benchmarking Data (HR Benchmark only)
• Wealth created/value add and intangibles
• Workforce analysis- perm, temps, manager & staff, span of control
• Staff movements – beginning to end of year, staff turnover etc
• Absenteeism & overtime rates
• Occupational health & grievance incident rates & costs
• Recruitment – average days to fill and start roles, % workforce sourcing channels, average years of service
• Training- training hours by type, % training channels, no of trainers & ratios
• Revenue, cost & profit per FTE
• Remuneration/ revenue & cost factors
• HR staff /total staffing factor
• Inhouse vs outsourcing rates
© 2007 Perform! World Limited All rights reserved.36
Jonathan RussellPerform World
“Creating Operational Excellence”
[email protected] +44 (0)7903 134709www.performworld.com
Visit the shared services knowledge site…
www.xlr8sharedservices.org
For further information about any of these Performance Measurement & Benchmarking solutions contact…