1NTTC/NTC ERO Training Dallas 2009 HMR modified for NY3

ERO TRAINING 2009

NTTC/NTC – DallasFriday, July 24

Updated for NY3 TrainingNovember 2009

2NTTC/NTC ERO Training Dallas 2009 HMR modified for NY3

ERO TRAININGENVIRONMENT

This training module is designed to be used in conjunction with:

TaxWisePub 3189

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ERO QUALIFICATIONS

The ELECTRONIC RETURN ORIGINATOR (ERO) is the Transmitter in Tax-Aide. EROs must:

Have a working knowledge of personal computers, software and electronic communication systems

Be certified Tax-Aide volunteers Be (or become) proficient with IRS-

supplied tax preparation software

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ERO RESPONSIBILITIES

Security of taxpayer dataTransmission of e-file returnsRecord keepingCommunications

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SECURITY OF TAXPAYER DATA

Observe all security requirements contained in the Policy Manual

Be vigilant, especially at site Physically protect

Printed data Electronic data EquipmentAlso see IRS Pub 4299 for further

recommendations

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SECURITY OF TAXPAYER DATA

This means: Taxpayer data must be encrypted Computers must be physically secured OS and TaxWise must be password

protected Taxpayer documents must be secured Returns must be deleted from non-

transmitting computers

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PRESEASON SETUP

INSTALL TAXWISE SET EFIN

STARTING DCN (JUST A COUNTER) DIFFERENT ON EACH COMPUTER DISTINCT FROM SITE TO SITE DO NOT CHANGE DURING SEASON

REGISTER SOFTWARE

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PUB 3189, PG 50===

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PRESEASON SETUP

UPON INSTALLING SOFTWARE SET SIDN & SITE NAME SET OTHER DEFAULTS SET UP USER GROUP AND USERS REGISTER EFIN TRANSMIT CODES?

MID-JANUARY – DESKTOP ONLY LOAD 2008 CLIENTS TO 2008 TW CARRY FORWARD TO 2009

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TRANSMISSION OF E-FILE RETURNS

Restore returns to transmitting computer, if necessary, and re-create e-files, if necessary.

Opening a return invalidates the e-file. Print and review Declaration Control Report

(DCR). Verify that DCNs are not duplicated. Transmit returns and get Acknowledgments Check for errors, completed 8879s and required

attachments. Update Filing Status reports (Sign-in Sheet).

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ACKNOWLEDGEMENTS

Get Acknowledgements Federal and applicable State ACKs TaxWise e-mails (may include TW

major updates) “Mail Tossed” or “No Mail to Toss”

Print Acknowledgement Report Match to DCR and Check for rejects Update Return Status report (Sign-in

Sheet).

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ACKNOWLEDGEMENTS

If no Acknowledgement from CCH after 7 days:

Log into support/Return Query to enter each SSN and update database to get a new acknowledgement

Contact CCH and investigate Ensure problem is corrected

If transmitting is done daily, wait no more than 3 days

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RETURN QUERY .

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HANDLING REJECTS

TaxWise shows errors on Reject form. Correct error

If possible, retransmit. If not possible, convert to paper.

Print any state “paper only” forms and return W-2s and 1099s to TP.

Provide feedback to counselor and QR(Pub 3189 ‘Filing Season’ Section)

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RECORD KEEPING

Insure all completed returns are transmitted and all transmitted returns are accepted or converted to paper

Match site sign-in sheet to DCR or other recording log

Record transmission dates, IRS acknowledgement dates, and State acknowldgement dates on the Site sign-in sheets or other log.

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RECORD KEEPING

Completed 8879s w/attachments DCRs ACKs TaxWise reports, as required Send 8879s to IRS SPEC periodically,

sorted by DCN Send 8453s, when applicable, to IRS

(not SPEC) within 3 days after ACK'd

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END-OF-SEASON CLOSEOUT

Backup ALL returns regularly Create any final reports Create files for

IRS SPEC and AARP – all returns Client approval is no longer required.

Delete returns TPClear on AARP and loaned PCs Wipe Disk on IRS computers(Pub 3189 –’Post Filing Season’ Section)

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END-OF-SEASON CLOSEOUT

WARNING!!

TP Clear deletes the tax returns, but it does not delete reports that you may have created and saved, for example, as .pdf Adobe Acrobat files.

Did you save DCRs and/or Acks?

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COMMUNICATIONS

IMPORTANT!!!EROs should communicate with:

Counselors Quality Reviewers Other EROs Local Coordinators Technology Coordinators

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* = EFC and Paper Return Filing Counselor are not official AARP Tax-Aidepositions or titles. The official position title for them is Counselor

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ERO TRAINING

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