1 Budget Study Session FY 2011-12 Information Services Department (ISD) – Internal Service Fund...

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Information Services Dept – ISDInformation Services Dept – ISDDepartment OverviewDepartment Overview

Mission Statement & Core ServicesMission Statement & Core ServicesFunctions/ProgramsFunctions/ProgramsOrganization Charts Organization Charts

Full Time Equivalents Full Time Equivalents Staffing ReductionsStaffing ReductionsServices MetricsServices MetricsISD as Internal Service FundISD as Internal Service FundM&O ReductionsM&O ReductionsConsultantsConsultantsFund Summary & Proposed FY 2011-12 BudgetFund Summary & Proposed FY 2011-12 Budget

Comments & QuestionsComments & Questions

33

ISD Department -ISD Department -Department OverviewDepartment Overview

Mission StatementMission StatementTo provide leadership in information technology, with a To provide leadership in information technology, with a focus on providing strategic direction on technology focus on providing strategic direction on technology issues, leading technology innovation initiatives, while issues, leading technology innovation initiatives, while responsibly managing the City’s technology responsibly managing the City’s technology infrastructure, and applications and maintaining the infrastructure, and applications and maintaining the highest level of reliable service to the community.highest level of reliable service to the community.

Core ServicesCore ServicesISD is a central support department providing ISD is a central support department providing information technology services and policy to all City information technology services and policy to all City Departments and related agencies. These include Departments and related agencies. These include computer applications, infrastructure as well as public computer applications, infrastructure as well as public safety radios and mobile phones. safety radios and mobile phones.

44

ISD Department -ISD Department -Department FunctionsDepartment Functions

ApplicationsApplications– GISGIS– Permits/ LicensesPermits/ Licenses– HR/FinanceHR/Finance– Document MgmtDocument Mgmt– Web DevelopmentWeb Development– Help DeskHelp Desk

InfrastructureInfrastructure– Operations/ SecurityOperations/ Security– Project ManagementProject Management– PC ServicesPC Services– Telephone ServicesTelephone Services

Wireless Comm.Wireless Comm.– RadioRadio– Mobile PhonesMobile Phones

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ISD Department -ISD Department - Department Organization Department Organization (1 of 4)(1 of 4)

Administration(4)

Application Services

(26.1)

Wireless Comm. Services

(8)

InfrastructureService

(23.4)

Total: 61.5 FTE’s (Includes Hourly's)

66


Application Services

(1)

Geographic Information

Systems(GIS)(5.5)

Permits / Licenses

(CSI)(3)

HR/ Financials

(4)

Web Develop, FileNet,

Help Desk(11 )

Public Safety(0.6)

Geographic Information

Systems – GWP

(1)


77


InfrastructureService

(1)

Operations / Security Services

(5.4)

PC Services(13)

Project Mgmt(1)

Telephone Services

(Land Phones)(3)


88


WirelessCommunications

Service(1)

Public Safety Radios

(5)

Commercial Wireless

(2)(Mobile Phones)

Total: 8 FTE’s (Includes Hourly's)

99

ISD DepartmentISD DepartmentFull Time Equivalents - FY 2011-12Full Time Equivalents - FY 2011-12

Upper Upper MgmtMgmt Mid-MgmtMid-Mgmt** Non-MgmtNon-Mgmt Hourly FTEHourly FTE

Total Total

FTEFTE

Applications Div.Applications Div. 1.661.66 6.936.93 11.3411.34 7.507.50 27.43 27.43

Infrastructure Div.Infrastructure Div. 1.671.67 7.737.73 13.3313.33 2.002.00 24.7324.73

Wireless Div.Wireless Div. 1.671.67 0.340.34 07.3307.33 0.000.00 09.3409.34

Total FTETotal FTE 5.005.00 15.0015.00 32.0032.00 9.509.50 61.5061.50

* Mid-Mgmt includes 10 profession/technical working staff.

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ISD DepartmentISD DepartmentProposed FY 2011-12 BudgetProposed FY 2011-12 Budget

Adopted BudgetAdopted Budget

FY 2010-11FY 2010-11

Proposed BudgetProposed Budget

FY 2010-11FY 2010-11

Increase/DecreaseIncrease/Decrease

$$ %%

Application Support Application Support FundFund

$6,516,756$6,516,756 $6,385,010$6,385,010 $(131,746)$(131,746) (2.0%)(2.0%)

Infrastructure FundInfrastructure Fund $4,669,075$4,669,075 $6,070,179$6,070,179 $1,401,104$1,401,104 30.0%30.0%

Wireless Wireless Communication Communication System FundSystem Fund

$3,669,936$3,669,936 $4,706,898$4,706,898 $1,036,962$1,036,962 28.3%28.3%

TotalTotal$14,855,767$14,855,767 $17,162,087$17,162,087 $2,306,320$2,306,320 15.5%15.5%

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ISD Department –ISD Department –Applications Division Service MetricsApplications Division Service Metrics

GIS GIS 26 Users 26 UsersPermits Permits 511 Users 511 UsersHuman Resources Human Resources 2,324 Users2,324 UsersFinance Finance 560 Users 560 UsersDocument Mgmt. Document Mgmt. 948 Users 948 Users– 1.8M Documents1.8M Documents

Web DevelopmentWeb Development– 101,000 hits/month City Website 101,000 hits/month City Website

Help DeskHelp Desk– 480 Calls/Mo.480 Calls/Mo.– 1,130 Tickets/Mo.1,130 Tickets/Mo.– User Satisfaction Averaged 98.5% Last YearUser Satisfaction Averaged 98.5% Last Year

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FY 2010-11FY 2010-11


FY 2011-12FY 2011-12

Increase/Increase/

(Decrease)(Decrease)

Total Est. RevenueTotal Est. Revenue $5,935,435$5,935,435 $5,561,945$5,561,945 (373,490)(373,490)

SalariesSalaries $1,688,221$1,688,221 $1,734,248$1,734,248 $46,027$46,027

Hourly WagesHourly Wages 959,783959,783 945,001945,001 (14,782)(14,782)

OvertimeOvertime 122,536122,536 50,00050,000 (72,536)(72,536)

PERSPERS 309,075309,075 419,570419,570 110,495110,495

BenefitsBenefits 267,519267,519 408,537408,537 141,017141,017

M&OM&O 2,594,6222,594,622 1,780,6661,780,666 (813,956)(813,956)

TransfersTransfers 575,000575,000 600,000600,000 25,00025,000

Capital OutlayCapital Outlay 00 446,988446,988 446,988446,988

Total AppropriationsTotal Appropriations $6,516,756$6,516,756 $6,385,010$6,385,010 ($131,746)($131,746)

Surplus/(Use of Fund Surplus/(Use of Fund Balance)Balance)

($581,321)($581,321) ($823,065)($823,065) ($241,744)($241,744)

ISD Department –ISD Department –Applications Division FundApplications Division Fund

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ISD Department -ISD Department - Infrastructure Division Service MetricsInfrastructure Division Service Metrics

PCs/laptops PCs/laptops 1,860 1,860

Printers (Multi-use) Printers (Multi-use) 175 175

Copiers Copiers 55 55

Servers Servers 252 252

Network Devices Network Devices 231 231

Storage Area Networks Storage Area Networks 5 5

Land Phones Land Phones 1,890 1,890

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FY 2010-11FY 2010-11


FY 2011-12FY 2011-12

Increase/Increase/


Total Est. RevenueTotal Est. Revenue $4,695,515$4,695,515 $5,426,926$5,426,926 $731,411$731,411

SalariesSalaries 1,574,1811,574,181 1,732,6941,732,694 158,513158,513

Hourly WagesHourly Wages 208,355208,355 203,288203,288 (5,067)(5,067)

OvertimeOvertime 45,00045,000 65,00065,000 20,00020,000

PERSPERS 233,131233,131 303,175303,175 70,04470,044


M&OM&O 2,305,3932,305,393 3,273,3413,273,341 967,948967,948

TransfersTransfers 00 00 00

Capital OutlayCapital Outlay 00 28,50028,500 28,50028,500

Total AppropriationsTotal Appropriations 4,669,0754,669,075 6,070,1796,070,179 1,401,1041,401,104

Surplus/(Use of Surplus/(Use of Fund Balance)Fund Balance)

$26,440$26,440 ($643,253)($643,253) ($669,693)($669,693)

ISD Department -ISD Department - Infrastructure Division FundInfrastructure Division Fund

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ISD Department -ISD Department - Wireless Division Service MetricsWireless Division Service Metrics

RadiosRadios 1,8131,813

Wireless DataWireless Data 395 395

Wireless Phones Wireless Phones 575 575

Satellite Phones Satellite Phones 7 7

Pagers Pagers 97 97

Audio/PA Systems Audio/PA Systems 19 19

Vehicle Location Vehicle Location 24 24

Wi-Fi Network Wi-Fi Network 255 255

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FY 2010-11FY 2010-11


FY 2011-12FY 2011-12

Increase/Increase/


Total Est. RevenueTotal Est. Revenue $3,408,634$3,408,634 $3,444,847$3,444,847 $36,213$36,213

SalariesSalaries 824,784824,784 819,492819,492 (5,292)(5,292)

Hourly WagesHourly Wages 00 63,30963,309 63,30963,309

OvertimeOvertime 13,80113,801 40,97840,978 27,17727,177

PERSPERS 92,16892,168 134,338134,338 42,17042,170


M&OM&O 2,184,4402,184,440 2,339,1432,339,143 154,703154,703

TransfersTransfers 00 275,000275,000 275,000275,000

Capital OutlayCapital Outlay 400,000400,000 1,064,0001,064,000 664,000664,000

Total AppropriationsTotal Appropriations 3,669,9363,669,936 4,706,8984,706,898 1,036,9621,036,962

Surplus/(Use of Surplus/(Use of Fund Balance)Fund Balance)

($261,302)($261,302) ($1,262,051)($1,262,051) ($1,000,749)($1,000,749)

ISD Department -ISD Department - Wireless Division FundWireless Division Fund

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ISD Department ISD Department as Internal Service Fundas Internal Service Fund

FY 09-10 FY 10-11 FY 11-12

Hybrid General Fund and Internal Service Funds – 9 “Budget Buckets”

Consolidated into 3 Internal Service Funds (one for each Division) – 3 “Budget Buckets”

2nd Year of ISF Structure with greater data accuracy.

In FY 10-11 consolidation transferred seven (7) IT staff from other departments into ISD.

In FY 11-12, one (1) additional IT staff proposed to be transferred from Police to ISD.

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ISD DepartmentISD DepartmentStaffing ReductionsStaffing Reductions

Staff Reductions:Staff Reductions:– Total Position Decreases: Total Position Decreases: -1.0-1.0– Total Position Transfers: Total Position Transfers: +2.0+2.0– Total Hourly FTE Reductions: Total Hourly FTE Reductions: -1.5-1.5– Total Net Reductions:Total Net Reductions: -0.5-0.5

Vacancies:Vacancies:– Total Vacant Position :Total Vacant Position : 4.0 4.0

Security ManagerSecurity ManagerPC SupervisorPC SupervisorSr. Network AnalystSr. Network AnalystPC SpecialistPC Specialist

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ISD Department ISD Department M&O Cost Reductions

Telephone Costs Reduction in FY 10-11, Telephone Costs Reduction in FY 10-11, 52% reduction Citywide52% reduction Citywide– From $782,000 to $375,000 (saving $407,000 From $782,000 to $375,000 (saving $407,000 annuallyannually))– NoNo reduction in vendor service levels reduction in vendor service levels– Enhancement of 4-digit dialing for most City Enhancement of 4-digit dialing for most City locationslocations– Savings passed on to all City DepartmentsSavings passed on to all City Departments

2020

ISD Department M&O Cost Reductions

Annual Support Annual Support Contract ReductionsContract Reductions– CSI deferred 5% of $121,600: CSI deferred 5% of $121,600: $6,080 $6,080

– ORACLE deferred 3% of $397,454: ORACLE deferred 3% of $397,454: $19, 973 $19, 973

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ISD Department M&O Reductions

CAD/RMS System Upgrade SavingsCAD/RMS System Upgrade Savings– Negotiated Upgrade of Police CAD/RMS to Modern Negotiated Upgrade of Police CAD/RMS to Modern

SystemSystem– Negotiated Fixed Price including Data ConversionNegotiated Fixed Price including Data Conversion– Saved Estimated $1.1M in New Software CostsSaved Estimated $1.1M in New Software Costs– Enhanced System CapabilityEnhanced System Capability– Enables Glendale to be Regional Police DispatchEnables Glendale to be Regional Police Dispatch

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ISD DepartmentISD DepartmentConsultants - FY 2011-12- FY 2011-12

Consulting:Consulting:

Capital PartnersCapital Partners ISD Rate StudyISD Rate Study $ 25,000$ 25,000

UISOLUISOL Smart Grid Architecture RFPsSmart Grid Architecture RFPs $160,000 $160,000

Services:Services:

AgilysisAgilysis Storage Area Network RelocationStorage Area Network Relocation $118,000$118,000

Lumen21Lumen21 Monitor City Network 24X7Monitor City Network 24X7 $100,000$100,000

Lumen21Lumen21 Monitor & Maintain AMI Backhaul 24X7Monitor & Maintain AMI Backhaul 24X7 $914,000$914,000

MythicsMythics Clarion SAN ConfigurationClarion SAN Configuration $ 49,760$ 49,760

RightMindRightMind Oracle DBA ServicesOracle DBA Services $240,000$240,000

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ISD Department ISD Department Accomplishments in FY 10-11Accomplishments in FY 10-11

Applications DivisionApplications DivisionCity Attorney– Provided Technical Assistant for Claims Management System

Community Recreation & ParksCommunity Recreation & Parks– Integrated HR System with Park’s Safari (class reservation system), Integrated HR System with Park’s Safari (class reservation system),

eliminating manual entry for several instructors’ payment processeliminating manual entry for several instructors’ payment processCommunity Planning– Implemented Permits System for Building & Safety

FinanceFinance– Integrated HR System with B of A system for payroll eliminating manual Integrated HR System with B of A system for payroll eliminating manual

processesprocessesFire– Completed Fire Pre-Plan Phase I for Certification for Certification

Police– CAD/RMS Upgrade - Negotiated Contract & Obtained Approval

Citywide – – Enterprise Portal - Negotiated Contract & Obtained Approval– Radios - Maintenance Mgmt. –- Negotiated Contract & Obtained Approval– Launched MyGlendale, a mobile application for citizen reporting– Launched City Connections, an eMail Newsletter

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ISD Department ISD Department Accomplishments in FY 10-11 Accomplishments in FY 10-11

Infrastructure DivisionInfrastructure DivisionGWP Smart Grid GWP Smart Grid – AMI BackhaulAMI Backhaul– Implemented Storage Area Network with Remote ReplicationImplemented Storage Area Network with Remote Replication– Completed Smart Grid Architecture & RoadmapCompleted Smart Grid Architecture & Roadmap– Established 24X7 Backhaul Monitoring and MaintenanceEstablished 24X7 Backhaul Monitoring and Maintenance

Citywide – Citywide – – Established 24X7 City Network MonitoringEstablished 24X7 City Network Monitoring– Designed Enterprise Back-up and Issued RFPDesigned Enterprise Back-up and Issued RFP– Executed CalNet II Contract – Implemented Internal 4-digit dialing– Acquired and Implementing replacement of 150 oldest PCs in City

2525

ISD Department ISD Department Accomplishments in FY 10-11Accomplishments in FY 10-11

Wireless DivisionWireless DivisionInstalled City Council Chambers Audio Visual and Control SystemsInstalled City Council Chambers Audio Visual and Control Systems

Conducted Audit of land-line Telephone BillingsConducted Audit of land-line Telephone Billings

Hardening of ICIS Communications Sites (Ongoing)Hardening of ICIS Communications Sites (Ongoing)

Implementing ICIS System Narrow Banding Project (23 Sites)Implementing ICIS System Narrow Banding Project (23 Sites)

Implemented Police Helicopter Video DownlinkImplemented Police Helicopter Video Downlink

Provided Communications Support for Presidential Visits and City ElectionProvided Communications Support for Presidential Visits and City Election

Provided Voting Member of LA-RICS Proposal Evaluation CommitteeProvided Voting Member of LA-RICS Proposal Evaluation Committee

Installed Emergency Backup Radios for Police Communications CenterInstalled Emergency Backup Radios for Police Communications Center

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ISD Department ISD Department FutureFuture Projects in FY 11-12 Projects in FY 11-12

Applications DivisionApplications DivisionPolicePolice– Police CAD/RMS Upgrade Police CAD/RMS Upgrade – Add Police weapons to Asset Module – Assist with TeleStaff Implementation

FinanceFinance– Develop Tuition Tracking Bolt-on (Audit Directive)– Develop Catastrophic Bank Bolt-on (Audit Directive)

GWP Smart Grid– Enterprise Service Bus– OMS/DMS System– Data Model for Smart Grid

Citywide– Add landlines (desk phone) information to Asset Module– Renovate City WebsiteRenovate City Website– Develop City Enterprise PortalDevelop City Enterprise Portal

Public Works– Implement CityWorks for Work Order Processing– Integrate ID Badge System with PeopleSoft HR System

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Infrastructure DivisionInfrastructure DivisionSmart GridSmart Grid– Provide IT Infrastructure for:Provide IT Infrastructure for:

OMS/DMSOMS/DMS

CityWorks Work OrdersCityWorks Work Orders

Design Build-out of Tropos Network for Smart GridDesign Build-out of Tropos Network for Smart Grid

CitywideCitywide– Implement Enterprise Back-upImplement Enterprise Back-up– Implement new Building Wiring for Civic CenterImplement new Building Wiring for Civic Center– Renovate City Active DirectoryRenovate City Active Directory– Continue Upgrade of City PCsContinue Upgrade of City PCs– Continue Upgrade of City NetworkContinue Upgrade of City Network– Migrate ISD Processes to Comply with ITIL Migrate ISD Processes to Comply with ITIL

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Wireless DivisionWireless DivisionDevelop Strategic Plan for Citywide Tropos Wi-Fi NetworkDevelop Strategic Plan for Citywide Tropos Wi-Fi Network

Continue Hardening of ICIS Communications SystemContinue Hardening of ICIS Communications System– Generator and HVAC at San Augustine & Generator at Civic Center Master Generator and HVAC at San Augustine & Generator at Civic Center Master

SiteSite

– Battery Plant at San AugustineBattery Plant at San Augustine

– Glendale Microwave BackboneGlendale Microwave Backbone

– ICIS Microwave Looping projectICIS Microwave Looping project

Upgrade ICIS Master Site (Core) from Astro25 v7.7 to v7.9Upgrade ICIS Master Site (Core) from Astro25 v7.7 to v7.9

Implement New ICIS Project 25 Simulcast Site at PomonaImplement New ICIS Project 25 Simulcast Site at Pomona

Emergency Backup Trunking System for GlendaleEmergency Backup Trunking System for Glendale

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ISD DepartmentISD Department Internal Service Fund BudgetInternal Service Fund Budget


FY 2010-11FY 2010-11


FY 2011-12FY 2011-12

Increase/Increase/


SalariesSalaries $4,087,186$4,087,186 $4,286,434$4,286,434 $199,248$199,248

Hourly WagesHourly Wages 1,168,1381,168,138 1,211,5981,211,598 43,46043,460

OvertimeOvertime 181,337181,337 155,978155,978 (25,359)(25,359)

BenefitsBenefits 725,277725,277 1,118,3561,118,356 393,079393,079

PERSPERS 634,374634,374 857,083857,083 222,709222,709

M&OM&O 7,084,4557,084,455 7,393,1507,393,150 308,695308,695

TransfersTransfers 575,000575,000 600,000600,000 25,00025,000

CapitalCapital 400,000400,000 1,539,4881,539,488 1,139,4881,139,488

TotalTotal $14,855,767$14,855,767 $17,162,087$17,162,087 $2,306,320$2,306,320

ISD Service ChargesISD Service Charges $12,768,402 $13,558,718 $500,133$500,133

Other RevenueOther Revenue 1,271,1821,271,182 875,000875,000 (396,182)(396,182)

Surplus/(Use of Fund Surplus/(Use of Fund Balance)Balance) $816,183$816,183 $2,728,369$2,728,369 $1,912,186$1,912,186

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ISD Service Charge ISD Service Charge General Fund & All Other FundsGeneral Fund & All Other Funds

All Other Funds,

$5,410,31340%

General Fund,

$8,148,40560%

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CityWide ISD Rate Study FY-11/12

Human Resources - General $576,554 4.3%

Human Resources - Non General $48,618 0.4%

Library - General $363,952 2.7%

Library - Non General $800 0.0%

Management Services $204,974 1.5%

Community Planning $273,014 2.0%

Community Services & Parks - General $533,550 3.9%

Community Services & Parks - Non General $103,902 0.8%

Police $3,273,652 24.2%

GWP - Non General $3,818,753 28.2%

Fire - Non General $341,571 2.5%

Community Redevelop & Housing - Non General $250,607 1.9%

Fire - General $1,269,574 9.4%

City Treasurer $23,016 0.2%

City Clerk $60,800 0.4%

City Attorney $91,260 0.7%

Administrative Services - Non General $12,937 0.1%

Administrative Services -General $775,890 5.7%

Public Works - General $702,169 5.2% Public Works - Non General

$804,625 5.9%

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Equipment Re-Fresh CyclesEquipment Re-Fresh CyclesEQUIPMENT QUANTITY

AVG COST

CYCLETOTAL COST

YEARLY COST

PC's 1,860 $1,929 7 $3,587,052 $512,436

Printers (Single) 0 $500 0 $0 $0

Printers (Multi) 175 $4,783 5 $834,698 $166,940

All-In-One 88 $450 5 $39,599 $7,920

Fax 66 $450 5 $29,699 $5,940

Scanners 0 $10,421 5 $0 $0

Copiers 55 $3,402 3 $561,327 $187,109

Plotters 14 $13,408 10 $187,718 $18,772

Phones 1,890 $200 10 $378,000 $37,800

Phone Switches 13 $38,923 10 $506,000 $50,600

Servers 252 $20,000 8 $5,048,452 $631,057

Routers 18 $18,400 6 $331,200 $55,200

Switches 205 $1,987 6 $407,300 $67,883

Cabling 1,800 $125 15 $225,000 $15,000

SAN GWP / V-Max 2 $1,250,000 8 $2,500,000 $312,500

SAN PD / CLARiiON 2 $296,238 8 $592,475 $74,059

SAN ISD / CLARiiON 1 $290,000 8 $290,000 $36,250

Infra. Appliances 8 $50,000 5 $400,000 $80,000

Perkins AC 2 $60,000 15 $120,000 $8,000

Perkins UPS 1 $100,000 20 $100,000 $5,000

TOTAL $16,138,520 $2,272,465

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Actual Annual Funding of Refresh Actual Annual Funding of Refresh CycleCycle

FY 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12

$675,000 $675,000 $950,000 $840,000 $802,000 $802,000 $774,466 $1,638,152

Our infrastructure replacement funding should be greater than $2M per year, but funding has been about $800K annually in recent years.

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Infrastructure Projects FY 11-12Infrastructure Projects FY 11-12PC's 385,704

Printers (Multi) 23,917

All-In-One 2,250

Fax 2,250

Scanners 52,103

Phones 3,400

Phone Switches 38,923

Servers 200,000

Switches 21,855

Cabling 3,750

Unified Active Directory Architecture 250,000

SAN Capacity Expansion 67,000

Centralized Backup & Restore 587,000

Total $ 1,638,152

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ISD Department ISD Department

Questions and CommentsQuestions and Comments

1 Budget Study Session FY 2011-12 Information Services Department (ISD) – Internal Service Fund...

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