1 2 FastFlow® Suite offers pre-integrated, end-to-end service order...

2

FastFlow® Suite offers pre-integrated, end-to-end service order management/provisioning/activation in a single packagevs. separate, non-integrated ordering + provisioning + activation from multiple ISVs…that you as CSP must integrate yourself or pay a third party to integrate.

Only solution on the market that meets the service bundling requirements of data • voice • video.

FastFlow® Workflow: Java • CORBA • XML • SQL integration

What Sets Us Apart? (continued)

Most recognized product brand

in the flow-throughprovisioning market

3

Technology Evolution | Already Delivers!

Past (1997) Present (2000) Future

Customer care& billing Provisioning

SLA, QoS, etc.Order management

Alarm/FaultmanagementO

SS

/BS

S M

arke

t

End-to-End Solution:• Customer care & billing• Order management• Provisioning• SLA, QoS, etc.• Alarm/Fault management

End-to-End Solution:• Customer care & billing• Order management• Provisioning• SLA, QoS, etc.• Alarm/Fault management

4

Intercon-nection

Gateway

• CRM • Biling• SMS

Other OSSCable Activation

xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.

Telephone NumberMgmt.

InventoryMgmt.

IPMgmt.

The Challenge of Providing Service

Order

Released

Order

On Hold

OrderEntry

LoopDisqual

Credit Check

Site Survey

LSR

On-Net

Provisioning

Installation

NetworkActivation

Confirmation

Fulfillment

Billing

End

Many required tasks . . .

Service Order Provisioning and Activation Tasks

OrderMgmt. •

OrderTracker™

Automated RoutingOptimization Sys.(AROS)

Local Code Admin.Sys.(LCAS)

Service Order Management Tasks

5

Intercon-nection

Gateway

• CRM • Billing• SMS

Other OSSCableBroadband Activation

xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge

Many required tasks . . . performed in an orderly fashion


26

v1.0

Integrates End-to-End Flow- Through Provisioning Processes Integrates End-to-End Flow- Integrates End-to-End Flow- Through Provisioning Processes Through Provisioning Processes

Other OSS

P

IP Management

Order Management • Order Tracker™

InventoryManagement

Cable BroadbandActivation

xDSL Activation

FastFlow®Business ProcessEditor™

APPL ICAT IO NSPART NER

APPL ICAT IO NS

P

Product & ServiceCatalog

Telephone NumberManagement

Trouble & WorkforceManagement

Voice Activation

CRM • Billing• SMS

P

InterconnectionGateway

P

OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop

Disqual Credit Check

Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

6

SUITE: INTEGRATION

7

Integrates End-to-End Flow-Through Provisioning Processes


Other OSS

P


P


P

Order Management& Order Tracker™



Voice Activation

Local CodeAdmin. (LCAS)

IP Management

InventoryManagement


xDSL Activation

Automated RoutingOptimization (AROS)

APPLICATIONSPARTNER

APPLICATIONS

P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0


Other OSSPIP ManagementOrder Management • Order Tracker™

InventoryManagement

Cable BroadbandActivationxDSL ActivationFastFlow®Business ProcessEditor™

APPLICATIONSPARTNERAPPLICATIONSP

Product & ServiceCatalogTelephone NumberManagementTrouble & WorkforceManagementVoice Activation

CRM • Billing• SMSPInterconnectionGatewayP

OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

8

Integrates End-to-End Flow-Through via Third-Party Middleware

THIRD-PARTY MIDDLEWARE

APPLICATIONSPARTNER

APPLICATIONS

PCRM • Billing

• SMS

PInterconnection

Gateway

P

IP Management

Order Management& Order Tracker™

InventoryManagement


xDSL Activation Telephone NumberManagement


Voice Activation

Local CodeAdmin. (LCAS)

Automated RoutingOptimization (AROS)

Other OSS

P


9

BML

SML

NML

EML

NEL

TMN

Lay

e rs

SERVICE DELIVERY FUNCTIONS:FULFILLMENT BILLINGASSURANCE

CustomerQoS Mgmt.

Customer Care Processes

Service Development and Operational Processes

Network Management Processes

Element Management Processes

Network Element Processes

Invoice &Collection

Rating &Discounts

Element Monitoring

ElementMaintenance& Restoration

NetworkPlanning &

Development

NetworkMaintenance& Restoration

NetworkData Mgmt.

ServiceQuality Mgmt.

ElementPlanning &

Development

ElementData Mgmt.

ElementActivation

ElementInventory

Mgmt.

ElementProvisioning

NetworkInventory

Mgmt.

NetworkProvisioning

Sales

ServiceProblemHandling

ServiceConfiguration

ServicePlanning &

Development

ProblemHandling

Order Handling

PartnerApplications

KEY:

Fits Telecom Operations Map (TOM) and TMN Model:

13

v1.5

ASP Industry Consortium

Association for Local Telecommunications Services

California Cable Television Association (CCTA)

DSL Forum

National Cable Television Association

Telecommunications Industry Association

TeleManagement Forum

In Which Industry Groups Do We Participate?In Which Industry Groups Do We Participate?In Which Industry Groups Do We Participate?

ElementPerformance

Data

10

SUITE: CORE

11

Provides “dynamic user interface” that helps CSP tailor screens to meet changing business needs without developing application code.

Advanced integration platform uniting data and business processes spanning multiple OSSs.

Provides a “workbench” that helps CSPs develop end-to-end work process via transaction management characteristics and pre-defined business rules.

Facilitates productive workflow processes between OSSs.

Business Process Editor™ (BPE)

12

Business policies/procedures encoded in flexible work process become competitive advantages.

BPE enables rapid customization without re-coding.

BPE drives analyst through all steps in a wizard mode.

Can execute multiple processes and transactions simultaneously, meeting needs of large, high-volume environments.

CORBA Interface Editor (CIE) helps create OSS request for external CORBA object from BPE.

BPE Provides Integration and Customization

26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

13

l Improves flow-through! Handles requests throughout the end-to-end service delivery process.

l Increases flexibility! Provides service delivery infrastructure for hardware, operating systems, and business process customization.

l Saves time! Allows quick turn-up of new and bundled services for one-stop shopping.

l Improves service quality! Ensures efficient, timely, and accurate customer service.

l Protects investment! Integrates disparate new and legacy systems into a seamless solution.

Workflow Management

14

l Reduces costs! Business Process Editor™ (BPE) eliminates re-coding for rapid development of new or revised business processes.

l Saves time! Pre-defined “work process” library.

l Increases productivity!Uses common GUI and workflow engine to automate business workflow processes.

Workflow Management (continued)26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

15

™™

SUITE: MODULES

16

AROS Module

17

LEC end office

LEC network

LEC access tandem

LEC remotes New remotes

Re-home

NPA splits

LEC end office and/or

access tandem

re-homings

New NXXs and/or

NXX splits(742)341-

0000 - 9999

OCN9740

(742)341- 4000 - 9999

(742)341-

0000 - 3999

San Diego (760)

San Diego (760)

San Diego (442)

Automated Routing Optimization System automates highly-manual processes

Routingchanges

AROS

Ana

lyst

-app

rove

d ro

utin

g up

date

sA

naly

st-a

ppro

ved

rout

ing

upda

tes

NYC switch

Dallas switch

Chicago switch

OCN6022

OCN9740

Automatedroutingupdate

requests

18

Routingchanges

Generates most effective translations for

least cost routing over

IMTs and off-net carriers

Supports addition of

new switches to the network

Supports addition of new Feature Group

B/D to LEC tandem or LEC

end office

Off-net carriers

Chicagoswitch

Miami switch

Chicagoswitch

AROS

AROS optimizes and manages the network)

Ana

lyst

-app

rove

d ro

utin

g up

date

sA

naly

st-a

ppro

ved

rout

ing

upda

tes

NYC switch

Dallas switch

Chicago switch

LA switch


requests

19

Contracts

IMT

LEC Tandem

LEC End Office

OCC

$10/00

$10/00

$10/00

$10/00

Managecarrier contracts

Optimize performance and “maintainability”

(TCO)

RTEREFCTRTEOFRs

CLLIs TOD

AROS manages carriers and optimizes the switch

Routingchanges

AROS

Ana

lyst

-app

rove

d ro

utin

g up

date

sA

naly

st-a

ppro

ved

rout

ing

upda

tes

NYC switch

Dallas switch

Chicago switch

LA switch


requests

20

Verify database validity

Execute call test plan

AROS OSS support tools

Routingchanges

AROS

Ana

lyst

-app

rove

d ro

utin

g up

date

sA

naly

st-a

ppro

ved

rout

ing

upda

tes

NYC switch

Dallas switch

Chicago switch

LA switch


requests

Audit reports· LERG 1-Day Change· Domestic Pricing· International Pricing· Price Value Routing

Transaction· International Routing

Transaction

· Existing Price Value· Default Routing Log· Routing By NPA· Routing By Country Code· Pending Transactions

26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

21

Cable Broadband Activation Module

22

Provisions cable network and Class 5 telephony switch simultaneously through a browser-based GUI.

Provisions POTS and ISDN. Offers database query and

bulk transaction.

Cable Broadband Activation

You can quickly populate fields and select features from a predetermined list, reducing service order errors.

Features may vary by network element (NE) type, ensuring flexibility and accuracy.

23

Calendar function helps service people target customer (dis)connect dates, avoiding date/day confusion.

Time of Day precisely assures (dis)connection when customer wants it, enhancing customer service.

Switc

h

Client provisioning rules

Infrastructure: Java, CORBA, XML, SQL

Cab

le h

ead-

end

GUI activation of cable head-end and switch

Service activation clients• Java thin client• Web browser interface• UI based on customer

rules

Cable activation Voice activation

26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

24

xDSL ActivationModule

25

CustomerSite

CentralOffice

HubSite

IAD

DLEC Data Center

xDSL Activation

Internet

DSLAM

TestHead

AccessConcentrator

ATMSwitch

Router

OSSInfrastructure

ILEC Data Center

OSSInfrastructure

26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

26

Inventory ManagementModule

27

Graphical view of components makes it easy to check active/inactive inventory at all sites.

Graphical drilldownthrough multiple layers of hierarchy.

Inventory Management

28

Inventory Management (continued)

Inventory- Connection Path Diagram __ X

Connection Path ( Connection_Path_ID)Switch (Switch_ID) (Description)Port (Port_ID) (Port_Name)End Item (END_ITEM_ID) (Item_Name)Customer (CUSTOMER_CODE)(COMPANY_NAME)Status (Up for ‘U’ and Down for ‘D’)

START Link_ID, DESCRIPTION,Status Link_ID, DESCRIPTION,Status

Port Port Port Item Item Item



Previous Next

Segment and path tracking will track cable segments between ports, as well as logical connection paths which may extend over many cable segments.

Cable segments consist of start port ID, end port ID, cable length/type, & connection status.

Connection paths consist of a starting switch, end customer ID, and all the cable segments to complete the end-to-end connection.

View of cable connection between two pieces of equipment makes it easy to identify spares and aids in troubleshooting.

26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

29

IP ManagementModule

30

IP Management architecture

IP Mgmt GUI

NGN SwitchRouter DSLAMDHCPServer

DNSServer

Customer Access Point (CAP) Regional NAPSub-region NAP

ARIN requests

SWIP records(e-mail)

IP management DB

IP management serverARINDB

ARINDBAdmin account

DB

Directory/Configuration

DB

IP routesDB

Workflow Manager / Business Process Editor

LDAPdirectoryserver

Regional NAP node

Subregion NAP node

Subregion NAP node

Subregion NAP node

Subregion NAP node

Regional NAP node

CAP node CAP node CAP node CAP node CAP node

Global address pool

RouterDNS

Server

31

FastFlow.

Core features:l Manage IP blocks at region • sub-region • customer levelsl Maintain and track subnet and routing informationl Generate and track ARIN IP block requests and SWIP recordsl Provide integrated DHCP and DNS servicesl Track router updates, IP address usage/depletion/thresholdsl Integrated with commercial DHCP, DNS, and LDAP serversAdvanced features:l Automated DHCP server block assignments and DNS lookup updatesl Monitor and report on actual DHCP IP address usagel Automated router table and other network element updates

IP Management 26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

32

LCAS Module

33

Local Code Administration System (LCAS)

Takes monthly LERG information and automatically updates the routing tables, then automatically generates the transactions necessary to update the switches in the CSP’s network.

Improves accuracy!Ensures accurate entry and streamlines the data-intensive updating caused by NPA/NXX activity.

Improves customer service!CSPs can easily establish and track the routing for each call carried across its network.

Ensures consistency!Gives the CSP a way to ensure all network switches are translated the same way, making the network easy to update and maintain.

34

CSPs choose how local calling areas (LCAs) will be defined in their networks.

LCAS (continued)

Local Calling Area

defined by V&H Coordinates

Local Calling Areadefined by

Rate Center

LATA

boundary

35

7- and 10-digit screening ensures that Ambiguous Codes are routed properly in the network, providing flexibility in designing LCAs.

LCAS (continued)

Local Calling Area crossing LATA BoundariesLATA

boundary

26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

36

Order Management and Order Tracker™ Modules

37

Intuitive screen design walks customer service representative (CSR) through the steps needed to process the service order.

Order Management

38

Products & services catalog provides key features and benefits to assist CSRs in responding to customer queries.

Order Management (continued)

39

Bookmarks button lets a CSR stop order-taking at any point if the customer stops the process, providing for easy return to order screen when customer calls back.

Order Management (continued)

40

Order Entry flows into Order Tracker™

Once an order has been entered, it will create one or more instances of the order within Order Tracker.

Order Tracker will decompose the order into multiple tasks that must be achieved to complete the order.

Tasks can be assigned as Manual or Automatic: Automatic tasks will execute a pre-defined FastFlow work process

once all predecessors have been completed. Manual tasks will be scheduled into Queues which will be

managed by Work Force Administration, or via other FastFlow work processes.

Order Reporting shows the completion status of an individual order as well as the number of orders in each queue.

41

Order Tracker

Displays time stampsand standardintervals for tasks in real timefor each service order

Displays jeopardycodes, intervals,

and predecessorsfor each task

26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

42

Telephone Number Management Module

43

Telephone number (TN) repository that automatically creates and tracks blocks of 1,000 or 10,000 phone numbers based on NPA/NXX. Improves productivity! A user-friendly

GUI lets the user quickly find unassigned telephone numbers to complete service orders.

Increases efficiency! Automatically tracks reserved and aging telephone numbers and returns them to the available pool as quickly as they expire.

Ensures accuracy! Supports local number portability (LNP) and tracks former service provider’s information along with the effective date of the NPA/NXX.

Telephone Number Management 26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

44

Trouble & Workforce Management Module

45

Help Desk populates the form to generate a trouble ticket in the system.

This screen can be viewed by all service personnel.

Customer SLA requirements can be included in the trouble ticket to ensure service personnel are aware.

Trouble & Workforce Management

46

These fields are populated during the order

management process and are available to service personnel.

Service personnel can receive and close trouble tickets and work orders

while out in the field, improving productivity.

Trouble & Workforce Management (continued)26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

47

Voice ActivationModule

48

Calendar function helps service people target customer (dis)connect dates, avoiding date/day confusion.

Time of Day precisely assures (dis)connection when customer wants it, enhancing customer service.

Quickly populate fields and select features from a predetermined list, reducing service order errors.

Features may vary by switch type, ensuring flexibility and accuracy.

Voice Activation

49

Linegateway

WEB browser architecture

Secured authorization/authentication POTS, Centrex, ISDN(BRI) Bulk changes • Multiple pending Guaranteed database integrity Definable cross-field checks

ASP applications

Client/server architecture

Voice Activation: flexible ● integrated ● powerful

Audio server

IPcall server

Next-generation networks

Trunkgateway

Managed packet network

Multiple Class 5 telephony switches

26

v1.0


Other OSS

P

IP Management


InventoryManagement


xDSL Activation



APPL ICAT IO NS

P




Voice Activation


P


P

15

Intercon-nection

Gateway



xDSL Activation

Voice Activation

Trouble & Workforce

Mgmt.


InventoryMgmt.

IPMgmt.

P P P

Meets the Challenge



26

v1.0



InventoryManagement





OrderMgmt. •Order

Tracker™




Order

Released

Order

On-Hold

OrderEntry

Loop


Installation

On-Net Provisioning

Site Survey

LSR

Confirmation

Fulfillment

Billing

$

NetworkActivation

1 2 FastFlow® Suite offers pre-integrated, end-to-end service order...

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Transcript of 1 2 FastFlow® Suite offers pre-integrated, end-to-end service order...