Planning for Orion, the UK’s fi rst live European Union civil protection exercise, was led by Hertfordshire Fire and Rescue Service. The four day event saw UK and international responders practice their skills ‘for real’ at sites in Hampshire and Merseyside, searching through collapsed buildings, tunnels and rubble to rescue trapped casualties. The sites were painstakingly put together to create as realistic an experience as possible; collapsed bridges were constructed, cars containing dummy casualties were buried underground, parts of buildings were fl ooded and cut off by rubble with volunteers acting as trapped casualties. The international search and rescue teams that travelled over brought their own specialist search and rescue equipment including Pepe, a Spanish rescue dog. The Italian team even ensured they were always on top form by bringing their own espresso machine!

Strategic Co-ordinating Group (SCG) exercises took place alongside the live sites in Hampshire and Merseyside, as well as in Hertfordshire and Lincolnshire. In Hertfordshire a separate tabletop exercise was also held to allow those districts not directly involved in the main exercise to benefi t from the experience and learning offered by the scenario. In addition to all this a conference for international delegates and VIPs took place in London as part of the overall programme to complement the exercise.

As well as providing an opportunity for our responders to practice their roles in a safe environment, Orion identifi ed learning at a county, national and EU level. Recommendations from the Hertfordshire Resilience debrief report are being considered within the new LRF structure and will be allocated appropriately for action. The key points covered by the recommendations were:• A review of information sharing at the

Strategic Co-ordination Centre (SCC) was suggested, to include arrangements for the establishment of an information cell and better sharing of maps and other data between all agencies. Sharing information more effi ciently in the SCC should also reduce the length of SCG meetings.

ResilienceIssue 16, Winter 2010 MattersThe newsletter of the Herts Local

Authority Resilience Partnership

Continued on next page //

Resilience Matters 01

Exercise Orion- exercising the unthinkableAn earthquake struck the UK in September as part of

Exercise Orion, with the scenario leaving thousands

of Hertfordshire residents injured and homeless and

causing massive damage to our infrastructure.

• Although the concept of the SCC worked in

general a number of practical improvements

were proposed – for example instructions on

how to use the phones, printers and wireless

network, and suggestions to improve the

room layout.

• The SCG subgroups used during the exercise

were useful and should be encouraged in the

future. Subgroups were set up during Orion

for local authorities, media communications

and transport.

• It was felt that one support offi cer from each

agency should be allowed to attend SCG

meetings, to enable more informed and effective

decision making.

• Several issues, including mutual aid

arrangements, were identifi ed for further work

through the Olympics planning process.

• It was felt that further training is needed for SCG

representatives, both at an individual organisation

and multi-agency level.

• Ways to improve the planning of future exercises

on this scale were suggested, including

earlier communication of the overall planning

requirements and deadlines to local planners,

and more thorough multi-agency engagement at

a national level.

Although the exercise identifi ed areas for

improvement, it also highlighted the strengths

of Hertfordshire’s responders. Notable among

these was the attitude of all responders in tackling

a scenario that overwhelmed their ‘normal’

emergency response arrangements, giving them

an opportunity to work together to fi nd innovative

solutions. All agencies were praised for the

enthusiastic way they responded to the scenario

and the fl exibility and imagination with which they

approached the issues it generated.

Hertfordshire

will be getting

even more

learning from

the Orion

experience

through a multi-

agency Recovery Workshop

being held in December. The

workshop will look at the

longer term implications of

the earthquake and how the

recovery process would be

taken forward in the county.

If you have any questions please contact Megan

Douglas or Jenny Prouse (megan.douglas@hertscc.

gov.uk / jenny.prouse@hertscc.gov.uk).

Resilience Matters 02

Let it SnowOn the 23rd November, North Herts District Council held a recovery conference as part of their Business Continuity Planning Launch Week.

The conference was supported by three excellent speakers:• Peter Kendall, Ambulance Advisor, Emergency Preparedness Division, for the Dept of Health

speaking about the ‘Olympic Challenge’;• Terry Mead, EHS Manager from Johnson Matthey, talking about ‘9/11 Still Learning the Lessons’

and;• Diane Mortimer, Business Continuity Manager for Aviva, with her informative presentation

‘Let it Snow’ sharing experiences of the Aviva UK response to severe weather.

In light of recent severe weather across the UK, at this early onset of winter, it seems rather timely to share some of the learning from Aviva’s response to snow in January this year, courtesy of Diane’s presentation.

The fi rst calls came in at 08:26am on the 5th January 2010, from staff to say they could not get in. Villages were cut off, there were the usual public transport issues, school closures, car parks were almost impassable and cars even blocked tram routes in Sheffi eld. As a result of the snow, only one third of Aviva staff arrived for work at the Sheffi eld offi ces.

Continued on next page //

ot get in. arks werew, only one

t

sons’

Health

essons’

ntation

er timely

e

f

not get in. s

Two feet of snow in Watford !!

Resilience Matters 03

Response - general• Aviva Health Team organised meetings - Silver /

Bronze – 3 times daily• Invited Communications, senior management from

all business units, IT, telephony, BCM team, HR and Comms (Health)

• Aviva BCM organised meetings with facilities, BCM, Health and Safety, HR, Communications (Aviva)

• BCM team attended all these plus service management meetings each morning

• Provided BC recovery and plan information on request.

The decision was made quickly that speedy dissemination of information was essential, so the Staff Incident Line was activated. It was managed by the Aviva Business Protection Continuity Team, calls were free to staff (except calls from mobiles), and the system was password and PIN protected.

The incident line was updated regularly each time there was a major incident. Staff information line cards were printed and distributed, and all staff encouraged to programme the number into mobile telephones.

Aviva also utilised communications via Text alerts, through I-Modus. They had 15 groups set up, with around 280 recipients, divided into business units such as facilities, IT, etc. This was all managed by the Business Protection BCM team. Each incident was notifi ed by Security Operations, with text messages sent out to relevant groups. Aviva also utilised the Intranet, through Aviva World, UK Life / UKGI pages, and their Be Prepared site.

Aviva’s Business Continuity Response The main issues were: Staff attendance

• Only 1/3rd staff in Sheffi eld.• Which functions do we have to perform?Response

• Messages out as early as possible to staff via incident line

• Home workers and non essential staff worked from home

• Checked BC plans with especial reference to pandemic planning - i.e. loss of staff

• Checked non critical activities which could be suspended

• Implemented call diversion plans• Did not close the offi ce• Requested staff DID NOT drive to work - Car

sharing, WFH promoted, fl exible working• Hung on to own stocks of grit – staff car

parks impassable• Used staff to shovel snow & grit pathways• Arranged alternative parking at airport (under

cover) car park• Ensured Health and Safety and Human Resources

attended regular meetings

• Allowed casual dress to be worn• Monitored public transport

status via web/Local Authorities• Told everyone!

One incident leads to another... The Domino EffectAt Aviva’s Heritage Park site in Sheffi eld, melting snow leaked into the building and then into electricity panels, which took down power in one building for 24 hours. Overall, the incident lasted 9 days and had signifi cant impact on Aviva’s operations for 3-4 days.

What did Aviva learn?• ‘Operational’ – excites people• Need for early decisions• Clear, fast communication is of paramount

importance• Continue to promote staff information line number

to all staff• Businesses would benefi t from an local authority

adviser in the event of an incident • Other businesses may not be so well prepared• Check if other businesses in same building have a

liaison point• It costs – the incident was resource heavy • You can’t please everyone…• If you are going to let staff go home early in one offi ce

remember the other offi ce(s) may well resent this…

What did we do well?• Kept the business running• Used our pandemic planning• Communicated• Staggered leave times• Health and Safety, Communications team and HR

at all meetings• Ensured that staff clearing snow had volunteered

and were not asked to clear snow• Let staff wear casual dress - stilettos and 4” of

frozen snow do not mix!!

Summary• Pandemic planning is never wasted• Help from the Local Authorities would be appreciated• Communicate with staff - it stops rumours• Hold meetings early – very early• Sometimes the weather forecasts are accurate!• Remember to involve Health & Safety, HR,

and Communications.

*** Information courtesy of Diane Mortimer, Business

Continuity Manager, Business Protection Team, Aviva.

New structure

arrangement for

Local Resilience

Forum in

Hertfordshire

A NEW streamlined partnership approach to emergency planning in Hertfordshire comes into effect this autumn with a focus on reducing bureaucracy and being more innovative against a backdrop of increasing fi nancial challenges.

Following extensive consultation between all partners and volunteer agencies involved in supporting Hertfordshire Resilience, the new structure has seen the creation of two distinct work areas – ‘response and planning’ and ‘people and communities’.

Keith Emsall, HCC Executive Member for Community Safety and Culture, said “Hertfordshire Resilience is successful because of the positive contribution of its partners. Together we have supported each other through some of the most challenging major incidents this country has seen in recent years. However, we had become increasingly bureaucratic with more than 20 separate working groups supporting the activities of the Local Resilience Forum (LRF) which is challenging to sustain even in the best of times. Working closely with our partners we have developed a new structure that can enable us to be more dynamic. The two work stream areas will be supported by task and fi nish groups to ensure we are delivering and not getting bogged down in bureaucracy”.

Hertfordshire Resilience activities will now be directed through a new ‘Management Group’ chaired by Hertfordshire

Constabulary. It will be responsible for decision making and over-seeing programmes of work aimed at making Hertfordshire better prepared to respond in a crisis. This includes more effective engagement with the public.

Above the ‘Management Group’ sits the ‘Executive Group’ chaired by Hertfordshire County Council, set up with the aim of giving the LRF a clearer focus in how it manages emergency planning issues on behalf of the diverse communities of Hertfordshire.

A huge amount of work has been done behind the scenes to adapt the structure of the LRF, this includes the creation of a new link on the HCC website www.hertsdirect.org/readyforanything which it is hoped the public and partners can access more easily to fi nd out more about what we do and how we can help.

Herts Resilience - New Structure

Executive

Group

LRF

Manager

Management

Group

Response & Planning

Group

People & Communities

Group

LRF

Stakeholders(single points

of contact)

Resilience Matters 04

Be warned – do you know what to do in a fl ood?In late autumn this year we are changing our fl ood warning service. Our improved warnings will provide more relevant and local information, will be simpler to understand and clearer about what actions to take.

To check if you are at risk from fl ooding or to register for our free Floodline Warnings Direct service, please call Floodline on 0845 988 1188 or visit our website: www.environment-agency.gov.uk/fl oodthames

You can also request or download a personal fl ood plan template and fi nd general advice about fl ooding.

New Flood Warning CodesWe use our Floodline Warnings Direct (FWD) system to send messages to our customers to warn them about fl ooding from rivers and the sea.

In late Autumn this year (weather dependant) we will be changing our fl ood codes to make them clearer to understand and more visible. The messages will provide more relevant and local information, will be simpler to understand, and clearer about what actions to take.

We will have three types of warning - Flood Alert, Flood Warning and Severe Flood Warning as shown below.

A Flood Alert will be used to warn people of the possibility of fl ooding and encourage them to be alert, stay vigilant and make early preparations for fl ooding. This will replace the previously issued Flood Watches, and will have a new defi nition, icon and accompanying advice. A Flood Alert will be issued earlier than a Flood Warning, to give customers advance notice that fl ooding is possible.

A Flood Warning will be used to warn people of expected fl ooding and encourage them to take action to protect themselves and their property.

A Severe Flood Warning will be used when there is a signifi cant risk to life or signifi cant disruption to communities and we need to encourage customers to take action to protect themselves and follow the advice of the emergency services.

To check if you are at risk from fl ooding or to register for our free Floodline Warnings Direct service, please call Floodline on 0845 988 1188 or visit our website: www.environment-agency.gov.uk/fl oodthames. You can also request or download a personal fl ood plan template, fi nd general advice and information about fl ooding.

Environment Agency, Apollo Court, Hatfi eld www.environment-agency.gov.uk

Resilience Matters 05

Hertfordshire’s Olympic Planning

Resilience Matters 06

As the London 2012 Olympics draws ever closer, planning preparations are already well underway across the county.

There are many considerations for Hertfordshire during the Olympic year, such as looking at how the County can be best prepared for the ceremonies and cultural events, competition dates, living arrangements for competitors and others involved, the potential opportunities for residents and businesses, and the overall impact on Hertfordshire in terms of both opportunities and threats.

There is also the Olympic Torch Relay which will bring the spirit of the Games to the whole of the UK in the months leading up to the Opening Ceremony. Some 8,000 Torchbearers will carry the Olympic Flame on a 70-day journey across all regions, with entertainment, shows and concerts marking its arrival in each place. To ensure inclusion across the UK, the Flame will come within a one-hour journey for 95 per cent of the population.

There will also be issues for some responding agencies during the Olympic period in terms of service provision and resources, in areas such as transport, infrastructure and healthcare. For example, the health economy is to provide free healthcare to all athletes during the Games. There are also warning and informing duties for local communities near to sporting venues. One of the Olympic venues is in Broxbourne, in a new purpose built venue, where the white water canoeing slalom is to be held, pictured below.

Olympic resilience planning for the Canoe Slalom event at the Lee Valley White Water Centre in Waltham Cross is progressing steadily.

Three key areas of work have been completed as part of the Hertfordshire Olympic Resilience Project:1. Identifi cation of the consequences emergency

responders would have to manage and the capabilities they would need if the risks identifi ed during the Olympic planning process were to arise anytime during 2012.

2. The Hertfordshire Olympic Resilience Gap Analysis (HORGA) process has identifi ed a number of gaps in Hertfordshire Resilience’s capabilities.

3. An Olympic Resilience Project Plan identifying actions to close these gaps, lead agencies and timescales has been developed and shared with the Management Group.

As you would expect Hertfordshire Resilience is the lead for many of the actions within the Olympic project plan.

Key areas of work identifi ed for Hertfordshire Resilience are: • Mass evacuation and shelter, including long

term accommodation• Development and implementation of a multi

agency training programme• The availability of resources and continuity of

service provision during the Olympic period.

An Olympic task and fi nish group will be appointed by the Planning and Resources Group to develop and validate an Off Site Plan Emergency Plan for the Lee Valley White Water Centre.

For further information on Hertfordshire’s

Olympic Planning please contact Alexandra

Radley, Emergency Planning Offi cer,

on 01992 555974 or email:

Alexandra.radley@hertscc.gov.uk

Training Dates and Venues

Training Courses – January to March 2011

Course Venue Date Time

Reception Centre Training

Council Chamber North Herts District Council

Council Offi ces, Gernon RoadLetchworth SG6 3JF

Tuesday 18th January 2011 09.30 – 12.30

Business Continuity Awareness Training

Ashbourne Room, County HallHertford SG13 8DE

Tuesday 25th January 2011 09.30 – 12.30

Silver Liaison Offi cer Training

Council ChamberEast Herts District Council

Wallfi elds, Pegs LaneHertford SG13 8EQ

Friday 4th February 2011 09.30 – 12.30

Loggist Training

Council Chamber North Herts District Council

Council Offi ces, Gernon RoadLetchworth SG6 3JF

Tuesday 22nd February 2011 09.30 – 12.30

Herts Local Authority Resilience Partnership Training Prospectus

Places still available for the following resilience training courses in 2011.

Places can be booked through your emergency planning lead offi cer and emailed to: emergency.planning@hertscc.gov.uk

Our Mission

“The HCC District Resilience Team aims to deliver high quality civil protection training to support Hertfordshire’s local authorities”

Resilience Matters 07

Dacorum • Emergency Plans and Business Continuity

plans being updated in light of major organisational restructure

• Silver liaison training undertaken for senior managers

• Reception Centre plan fi nalised and published

• New BIA being undertaken• Recruitment of new volunteers for

Emergency Plan roles.

Welwyn Hatfi eld

• Successful EP volunteer workshop held. Maureen Kavanagh from Disaster Action spoke about her experience as a bereaved victim and the value of volunteers

• New ICC awareness training developed and matched to National Occupational Standards (NOS) for EP Three sessions delivered with more planned

• Presentation and demo by Nikki Harvey and the Herts fi re investigation dog, CC, at the May LEPF meeting

• IMT awareness training delivered for Exercise Orion

• Corporate BC plan reviewed • All BIAs have been reviewed and plans

refreshed accordingly• Peer review of BCP undertaken by

Stevenage BC

• BC IMT tabletop exercise to validate the new corporate BC plan, learning identifi ed incorporated into arrangements

• New reception centre manager training developed and matched to NOS. To be delivered to Campus West duty managers

• New member CBRN recovery workshop developed and delivered

• Successful response to the Roe Green gas explosion. Debrief held and learning identifi ed being incorporated into arrangements

• Organisational level tabletop exercise being developed for the annual test of the emergency plan

• New skills and competencies framework for the employee volunteer team being rolled out. Training and development matched to NOS.

Hertsmere• Arranged visits to mainline reception

centres (RC) for all staff volunteers• Updated and restocked all emergency

RC boxes• Re-evaluated all mainline RCs and

completed proformas• Delivered a multi-agency reception centre

tabletop exercise• Reception centre plan under review

• Progressing RC issues, such as confi rming registration process

• Held IMT training and participated in Exercise Orion

• Responded to a gas incident on Stirling Way and opened up a RC

• Conducted a structured debrief following incident

• Arranging RC training for designated RC leisure centre managers and staff.

East Herts

• Flood awareness event held at Hertford• Self assessment against the CCA• Prepared new action plan • Reviewed training and awareness

programme• Reviewing RC data and checking

RC boxes

• Looking at new ICC secondary relocation• Updating RC plan and ICC plan• Reviewed website material• BC service level plans in progress• Two volunteers fairs held • Crowded Places project completed • Review of local parish council plans.

District Resilience Updates

Stevenage

• Training for Incident Management Team key roles

• Participated in Exercise Orion Districts & Voluntary Group module

• Response to hand grenade incident in Stevenage

• Reviewing and updating service business continuity plans

• Updated corporate business continuity plan• Conducted self assessment against the

duties of the CCA• Updated action plan following the above• Review and update of Severe Weather Plan• Review and update of reception centre plan• Review and update of Primary Incident

Control Centre Plan• Reviewing ICC information/message system

Resilience Matters 08

North Herts

• Held a multi-agency tabletop exercise for the Sonisphere event at Knebworth

• Successfully ran warning & informing campaign with EP/BC displays in libraries around the district

• Completed a Business Impact Analysis (BIA) across all services and produced service continuity plans for critical functions

• Full review of all BC plans, at corporate and service level, and development of supporting generic plans

• Published a business continuity booklet for the public

• Peer reviewed BC Plans against BS25999 checklist

• Held IMT training and participated in Exercise Orion

• Multi-agency LEPF tabletop exercise held with a pollution scenario

• BC launch week from 22nd – 26th November• Recovery conference held on 23rd November• Preparing a tabletop exercise for

NHDC Housing Dept• Currently developing a resilience strategy.

Watford

• Event planning and table top exercise for Harlequin Christmas Lights

• Participated in district exercise for Exercise Orion

• Launched internal EP newsletter, distributed to all response volunteers

• Changed sandbag policy, no longer providing sandbags to residents

• Successful multi agency LEPF exercise around a multi site plane crash, 33 attendees from 13 organisations attended

• Conducted St John ambulance EP awareness training to 24 members of the Watford branch

• Assisted in planning the Elton John concert tabletop event and running an emergency services tabletop

• Following development of Watford Stadium, assisted in planning and running a workshop to review and update response arrangements

• Preparing a joint EP/BC exercise, based on loss of premises and local evacuations

• Staff attended the resilience training courses delivered under the new prospectus

• Suspect package in Flag PH and debrief; Issues were highlighted in setting up rest centres and elected member involvement.

St Albans

• Member of Exercise Orion Planning Team and participated in Gold, Gold Support and Silver roles

• Development of BCP with approval of key business services and the plan by Executive

• BCP Exercises for Executive and top tier Managers

• Development of Winter Maintenance Plan to treat snow and ice, scrutinised by Overview and Scrutiny Committee and approved by Cabinet. Now implemented.

• Town and Parish Council Emergency Management Forum to promote Community Resilience

• Incidents at vulnerable elderly persons accommodation involving both loss of electricity and the discovery of asbestos.

Three Rivers

• Training sessions for staff in EP Awareness and Reception Centres

• Training completed for the National Resilience Extranet (NRE)

• Successful multi agency LEPF exercise around a multi site plane crash. 33 attendees from 13 organisations attended

• Annual review and updating of the BC and service continuity plans

• Preparing to exercise BC and service continuity plans in a tabletop exercise in early 2011

• Participated in district exercise for Exercise Orion

• Conducted a callout exercise to test the ERP contact directory.

Resilience Matters 09

Exercise Watermark –

March 2011Exercise Watermark is a four day national fl ooding exercise which will be held from 4 -11th March 2011. The exercise is being organised by Defra to test national capability to respond to and manage severe fl ooding and raise the public’s awareness of fl ooding.

A number of Local Resilience Fora across the country are participating as ‘core players’ and will be playing for the duration of the period. Other LRFs are playing as a ‘bolt-on’ and will play along with the national scenario as best fi ts their local need.

Hertfordshire Resilience has committed to participate on day 2 of Exercise Watermark - 8th March 2011 – when the scenario will be fl uvial fl ooding affecting rural villages and urban conurbations around main rivers. As a ‘bolt-on’ exercise Hertfordshire Resilience will not be directly involved with the core element of the exercise and therefore no communication will occur with Regional and Central Government.

The exercise will test the Multi Agency Flood Plan activation arrangements, silver level command and control procedures, large scale evacuation, transportation and shelter arrangements and the practicalities of a severe disruption to water supplies.

The exercise will focus on the Tactical response to a fl uvial fl ooding scenario directly affecting fi ve districts in the county and resulting in an estimated 3000 properties at risk of fl ooding.

The exercise will take place in two parts:7th March – Multi agency conference call to initiate the exercise and enable participants to establish available resources in preparation for the table top exercise. 8th March – Half day multi agency table top exercise using information identifi ed following the conference call.

Participants in the exercise will include the Emergency Services, emergency planning representatives from local authorities and key Hertfordshire County Council services e.g. Herts Highways, representatives from the voluntary sector, Highways Agency and Veolia Water.

One of the Exercise Watermark national project objectives is to raise the public’s awareness of the exercise and Hertfordshire Resilience has also adopted this objective.

There will be active promotion of the national exercise’s public facing website www.exercisewatermark.co.ukwith a target audience of local partner agencies, community groups, voluntary groups, businesses and schools. Those groups interested will receive a pack to help them organise and deliver an event or activity that will make them, and their community, more prepared for fl ooding.

Planning is currently underway for the exercise and further information will be available nearer the time.

Resilience Matters 10

Jim Farrier Senior EPO Tel: 01992 555954Mobile: 07710 069328Email: jim.farrier@hertscc.gov.uk

Working with Stevenage BC and East Herts Council

Paula Busby EPOTel: 01992 555159Mobile: 07919 391936Email: paula.busby@hertscc.gov.uk

Working with Hertsmere BC and North Herts DC

Alyson Whitley EPOTel: 01992 555973Mobile: 07776 482376 Email: alyson.whitley@hertscc.gov.ukWorking with Welwyn Hatfi eld Council, Dacorum BC and St Albans DC

Philip Legrove EPOTel: 01992 555158Mobile: 07767 650335Email: philip.legrove@hertscc.gov.uk

Working with Watford BC and Three Rivers DC

Issue 17 - Spring 2011 The next edition of this newsletter will be available from April 2011

Contact Details for the HCC District Resilience Team:

We always welcome feedback from our readers. If you have any questions or comments on the new newsletter design, please email them to: paula.busby@hertscc.gov.uk

In addition, if you have any suggestions for articles of interest that you would like to see included in future issues, or you have some information you wish to share with other districts, please email the address above

District/Borough EP Lead Contact No EmailHertsmere Chris Gascoine 020 8207 2277 chris.gascoine@hertsmere.gov.ukDacorum Rita McGinlay

Jenny Young (support)01442 22947301442 228834

rita.mcginlay@dacorum.gov.ukjennifer.young@dacorum.gov.uk

Three Rivers Phil King 01923 727260 phil.king@threerivers.gov.ukWatford Clive Goodchild 01923 278378 clive.goodchild@watford.gov.ukEast Herts Brian Simmonds 01992 531498 brian.simmonds@eastherts.gov.ukStevenage Suzanne Brightwell

Sue Kingsley-Smith01438 242966 suzanne.sue@stevenage.gov.uk

North Herts Derek Wootton 01462 474246 derek.wootton@north-herts.gov.ukWelwyn /Hatfi eld Andy Cremer 01707 357169 a.cremer@welhat.gov.ukSt Albans Piyush Fatania

Ian Skelt01727 81933201727 819612

p.fatania@stalbans.gov.ukian.skelt@stalbans.gov.uk

District Resilience Leads Contact Details:

design ref: 060167

Resilience Matters 11

Nicola WilsonA fond farewell to Nicola who has now joined Bedford Borough Council as a Flood Risk Offi cer. We wish her good luck in her new role.