Listening & Responding

HCOM-100

(Beebe & Ives, 2004, pg102)

Communication Principles

(Beebe & Ives, 2004, pg105)

Listening & RespondingPreview

The principle of Listening and Responding How we listen Listening goals Listening barriers Listening skills Responding skills Responding with Empathy

What You Do With Your Communication Time

Speak = 30% Read = 16% Write = 9% Listen = 45%

(Beebe & Ives, 2004, pg 104)

How we Listen Listening v. Hearing Selecting Attending Understanding Remembering Responding

(Bachin & Beck, 1985, pg10)

Listening Barriers

Self Barriers Self focus Emotional noise Criticism

(Beebe & Ives, 2004, pg109)

Listening Barriers Information Processing

Barriers Processing rate Information Overload Receiver apprehension

Listening Barriers

Context Barriers Barriers of time and

place noise

Listening Skills

Stop: Turn Off Competing Messages Decentering

Look: Listen With Your Eyes Listen: Understand Details and Ideas

Identify your listening goal Mentally summarize the details Link Message details with major idea Practice Transform barriers into goals

Responding Skills

Be Descriptive Be Timely Be Brief Be Useful Be Active

Responding with Empathy Emotional Intelligence Understanding Your

Partner’s Feelings Ask Appropriate

Questions Paraphrase the Content Paraphrase Emotions

(Beebe & Ives, 2004, pg119)