01100 Delivery Consultant

8/13/2019 01100 Delivery Consultant

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Hard Skills

Soft Skills

Reporting Requirements

DeliveryConsultant


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Good English

Language

Documentation Skills Word, Excel, Power-point

Domain Knowledge

Product Knowledge FI, CO, SD, MM, PP, HR etc.

Programming Skills (for Technical Consultants)

Hard Skills


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Presentation Skills

Communication Skills

Inter-personal Skills

Team Work

Soft Skills


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Reporting Requirements

On-site Behaviour Time Reporting

to Project Manager (CC to PM/TL while sending report to anyone else)

to Project Co-ordinator (for Project Managers)

Dressing Ethics

No casuals at Clients Site Monday to Friday

No Slippers/Sandals at Clients Site - Ever

Work station cleanliness & proper handling

Daily Activity Report to Office with CC to PM/TL

Email Ethics


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Customer Visit

Before you arrive, make sure you have at least a

cursory understanding of what the client's needs are

and what they are hoping to accomplish.

Bring or be prepared to discuss examples of previous

similar solutions you have developed.

Make a list of questions you need to have answered in

order to prepare a bid for the project.

Dress appropriately. Find out what their environment is

like and be a little dressier than that. Do whatever it

will take to feel good about your appearance.


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Creative problem solverObservant of the environment

Neutral and unbiased in opinions

Systematic, methodical and careful

Understanding of the constraints

Logical in thinking in decision makingThorough in approach

Who is a Consultant ?


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Creativity is thinking out of the box, it is being more than ordinary;

Bridge the gap between impossible and possible;

A consulting mind looks for solutions you do not hire a consultant to

state the obvious;

We have to be innovative, pro-active and be forth-coming;

A consultant is a generator of ideas and validated options;

In short, a consultant is a smart and intelligent person.

Creativity


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Observe all rules and guidelines;

We should know what our customer is thinking & be

responsive all the time;

Much of consulting is selling an idea or a solution. We need to

prepare the ground before we sell;

Our behaviour should be such that we are liked by most;

Be aware - Cultural, Linguistic, Racial, Environmental,

Ethical, Habitual, traditional, historical and political things

make difference.

Observant


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Do not take sides when it comes to corporate politics;

Do not take sides when it comes to hardware and software;

What drives us is value. Being rational is important;

Be unbiased and professional, but humble and honest in your

interactions;

Win customers trust, but keep arms-length relationship.

Neutral


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Consultants are expected to know methodologies;

Do not cut corners you will pay the price;

Documentation and procedures are a must in consulting;

Good follow-up activities are always appreciated;

Do not over-commit; you need to have a way of saying no;

Over promising and under-delivering is fatal.

Systematic


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Understand where you are, with who you are and what isexpected of you;

Understand and appreciate problems, opinions, constraints and

limitations;

Do not be bossy, prejudiced, opinionated and closed;

Be willing to help and come forward, than cynical andrepelling

Understanding


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Detailed and Comprehensive;

Thoroughly Knowledgeable;

Thorough in Communication.

Thorough


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Team Organization

Project Manager - One or more projects. Does account

management.

Team Leader - Total delivery responsibility FI, Logistics, HR

Delivery Consultant Technical (Basis / ABAP / BIW)

Functional

PMO Head (Delivery Manager) Across all Projects


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Who is Who

UNISOFTDelivery Manager (back office)

Project Manager/Team Leader

(Project Site)

Functional

Consultants

Technical

Consultants

BASIS

Consultant

Customer

Project Co-ordinator

Key Users

End Users

Management


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Delivery Assignments (Types)

Revenue Types T&M and Fixed Price

Geography Type Domestic and Export

Project Types Implementation, Support, Integration,

Enhancements

You may play any role in a project, based on your skills,

experience and situation.


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Performance Measures

Parameters;

Benchmark;

Performance Rating.


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Parameters

1. Utilization in Billable projects: Your time needs to

utilized for a customer project.a) Project Manager / Team Lead responsible for time

booked under his Project hence you are answerable

to your Project Manager for Project Time

b) You are answerable to GM BSO for your time bookedunder project IDLE

c) You are answerable to Practice Head for your time

booked under TRAIN

d) Your attendance/payslip answers for your leaves and

absentism.


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Parameters

2. Knowledge Created:

Training Conducted

Solution/Repository created

3. Attitude: In the field, Flexibility

4. Customer Feedback

5. Overall resourcefulness


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What Parameters are NOT

Certifications

Trainings Attended

Trying to Solve Problems independently

Heroism (without arriving at solution in time)


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Benchmark

Utilization in Billable projects: 85% (but not by overshooting planned time)

Knowledge Created:Training Conducted - 1 per month in Unisoft (at-least 5 trainees)

Solution/Repository created 1 per week

Attitude:Organization First Openness IntegrityAccountability Sense of Urgency Cost Consciousness

Respect for Individual

Customer Feedback:Credible Persons genuine feedback not just by any and everyone

Overall resourcefulness:

Pre-Sales, Delivery, Domain, Problem solver


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Performance Rating

Billable Utilization as percentage;

Daily Activity;

Trainings Conducted;

Helpdesk Queries resolved;without affecting own assigned tasks

Solution/Repository created;

Knowledge Scorecard;

Consultant fails if Team fails Project Performance.

01100 Delivery Consultant

Documents

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