® Maynard Webb Chief Operating Officer. 2 Today’s discussion The challenges we face are similar...
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Transcript of ® Maynard Webb Chief Operating Officer. 2 Today’s discussion The challenges we face are similar...
®Maynard WebbChief Operating Officer
2
Today’s discussion
• The challenges we face are similar in many ways• Day to day demands• Innovation exploding around us
• Technology trends on campuses - fad or strategic priorities?
• Dealing with conflicting themes of delivering secure, stable, responsive systems & services while leveraging innovation
• First – some eBay context
3
eBay’s vision
Provide a global online trading platform Provide a global online trading platform where practically anyone can trade where practically anyone can trade
practically anything…practically anything…
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The World’s Online MarketplaceThe World’s Online Marketplace
eBay’s mission
5
How eBay works
We make inefficient markets efficient We make inefficient markets efficient
for millions of usersfor millions of users
6
Welcome to the Community
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Trading Formats
AUCTION
FIXED PRICE
BY SELLER
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World’s most diverse marketplace
Collectibles
Entertainment
Toys
Technology
Apparel
Jewelry, Gems, Watches
Home
Sports
Everything Else
Motors
Business & Industrial
Health & Beauty
Tickets
% of New listings2000
47%
2004
27%
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Asia/PacificAustralia South KoreaNew ZealandTaiwanChinaSingaporeHong Kong
EuropeAustria BelgiumFrance GermanyIreland Italy Netherlands PolandSpain SwitzerlandSweden UK
eBay site or majority investment
Argentina*Brazil*Chile*Colombia*Ecuador*Mexico*Peru*Uruguay*Venezuela*
*MercadoLibre sites
AmericasUSACanada
Minority investment
Users from over 150 countries
Global footprint
IndiaPhilippinesMalaysia
33Countries
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Registered Users
Q4 Q4 Q4 Q4 Q4 Q4 Q4
135Million
1999 2000 2001 2002 20031998 2004
Ranking 9th on a list of
nations
1999 2000 2001 2002 20031998 2004
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1 2 3 4 5 6 7
Gross Merchandise Volume
1999 2000 2001 2002 20031998 2004
$34.2Billion
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Listings
1 2 3 4 5 6 7
1999 2002 2003 2004
1.4 Billion
5 listings for everyone in
the US
1999 2000 2001 2002 20031998 2004
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1 2 3 4 5 6
Total Company Revenue
$3.27Billion
2000 2001 2002 20041999 2003
Revenue guidance for 2005 is $4.3B
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users
66
49
52
2004 US Subscribers (Millions)
Subscriber comparisons
Source: Company reports
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2223
15
6
19
41
52
#1 in e-commerce traffic
Unique Visitors – Monthly Average (Millions) – Q4 2004
Source: Nielsen Net Ratings
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Global success
Leading e-commerce site in 9 of the top 10 markets
Germany UK
France ItalyAustralia
South Korea
China Canada USA
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eBay International fun facts…
…In the UK, generating ~ 2.5 x more GMV
than the sum of all box office receiptsBox Office receipts
Porsche
…In Germany, generating more GMV than the worldwide sales of Porsche
…In China, more visitors than Shanghai’s #1 shopping street
Nanjing Road
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Creating the new global
standard for online
payments
PayPal’s purpose
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Complementary missions
The world’s online marketplace
The world’s online
payments standard
Powering online
commerce
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$18.9Billion
1 2 3 4
Total Payment Volume Growth
2001 2002 2003 2004
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eBay tech fun facts
Page views/day at peak 1.1B
Searches/day at peak 298M
New listings/day at peak 8.7M
Bids/day at peak 15.7M
Total Confirmed Users 132.4 M
Peak Network Utilization 14.1 Gbps
Site Availability 99.94%
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2.8US
2.2
3.4
Inc.
4.4
Transaction velocity
Transactions per day (Millions) - Q4 2004
Source: eBay Estimates
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We face some interesting challenges
• Total transparency
• Innovation, of all kinds
• Bulletproof from a business perspective
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You face interesting challenges as well
You deal with lots of complexity
with constrained budgets.
How do you keep up AND innovate?
How do you embrace the technology trends on campuses today?
Let’s take a look at some of them.
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Connected – all the time, any time
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Blogging
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Facebook.com
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Do you Wiki?
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Open campus. Opencourseware.
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Exhilarating or exhausting?
Scalable, reliable, secure infrastructure
Services your institution’s reputation depends on
New demand from every direction
Innovation exploding
around you
vs.
How do you deal with these conflicting themes:
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Think differently
• Think about what’s possible
• Embrace the opportunities
• Harness the energy. Find ways to leverage the masses to help you solve your biggest challenges.
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Stay connected
• Be open. Listen.
• Know what’s happening in the world
• Learn what world class looks like and how you stack up
• Take advantage of forums like this one
• Leverage your community
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How eBay stays connected
• Monitor ecommerce around the world
• Keep an eye on competitors
• Small staff dedicated to innovation – skunk works
• We watch the Marketplace
• Leverage learnings globally
135 million users provide us with immediate feedback
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Voices of our community
“Voices” groups of buyers and sellers
Monthly meetings at eBay
Share our product & marketing ideas
Listen to their ideas and concerns
Email distribution lists
Communicate with each other &
directly with eBay’s executive staff
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Listening in on discussions
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39
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Embrace the opportunities
• We live in interesting times. Don’t be afraid to experiment.
• Take a toe-in-the-water approach
• Build a sound wave of interest
• Provide an environment that enables others to innovate
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Harness the energy
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Harnessing the energy around eBay
We provide the platform for our community of users.
They help themselves, help us, and help each other.
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Our users help themselves
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Our users help us
• Through our Voices groups we get product and marketing ideas
• Users participate in user interface design sessions
• They help with QA by beta testing our product changes
• They seek out and report suspicious activity on the site
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Our users help each other
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Our users train each other
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Our users help each other grow
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Our users provide solutions
49
Problems solved
50
Changing the world takes a little energy
Your world is exploding with innovation
Embrace it with openness and wonder
Stay connected
Harness the energy
The challenges are great, but that’s what makes our jobs exciting
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®