Listening and hearing are NOT the same thing.

Listening is an active process.

Listening requires effort.

Listeners do NOT receive the same message.

Hearing Selecting Attending Understanding Evaluating Remembering Responding

Sender based Channel based Message based Context based Social based

Video-”Fast Food”

Pseudolistening “okay” “Uh-huh”

Ambushing look for weaknesses

Selective listening Only choose what

reinforces likes/dislikes

Video”what was that?” Dominate listening

Monopolize listening Defensive listening

Attacking comments

Focus on the speaker

Try to understand the message

Monitor your listening habits

Block out noise

Listen before you evaluate

Consider the source Consider the

evidence Consider the

argument

Try to understand Encourage others to

keep talking Offer support Choose correct

environment “What does the

person need”

Increase enjoyment Improved

understanding Enhanced empathy Increased civility