Agenda...Agenda •Virtual Programming: National Survey Results •Outcomes 101 •Developing...

Agenda

• Virtual Programming: National Survey Results

• Outcomes 101

• Developing Outcomes for Virtual Programming

• ALA Public Programs Office

• Covid-19 Online Resources for Libraries

• Wrap up/Questions

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Virtual Programming: National Survey Results

Insights:

• Average of 2 activities

• Libraries adapted quickly

• The most common activities were virtual

Insights:

• Libraries supported their communities through activities ranging from expanding access to services to creating and distributing emergency supplies

Virtual Programming: National Survey Results

Discussion


What kind of virtual programming is your library offering?

Outcomes 101: What Is An Outcome?

www.projectoutcome.org

http://www.projectoutcome.org/

Outcomes 101: What Is An Outcome?


• An outcome is a specific benefit from a library program/service that an be quantitative or

qualitative, and is expressed as changes an individual perceives in themselves.

• It answers the question: what good did we do?

• An outcome should be meaningful, achievable, observable, and actionable.


Outcomes 101: Why Measure Outcomes


• Libraries need more data and evidence to show their impact

• Opportunities to take action…

✓Communicating value to partners

✓Advocacy

✓Programming improvement

✓Funding requests

✓ Strategic Planning

✓Grant reporting


Outcomes 101: Project Outcome Toolkit


• Quick and simple surveys

• Easy-to-use survey management tool

• Ready-made and customizable reports

• Interactive data dashboards

• Resources and training

• Peer discussion board




• Pre-written templates

• Easy to administer and collect data

• Actionable results intended for action

• Available in English, Spanish & French




• Create and access surveys (paper/digital)

• Customize program information

• Track attendance and response rates

• Enter response data

• Download raw (CSV) data

• View past surveys


Questions?


Developing Outcomes for Virtual Programming


Benefits Barriers

Tech!

Bandwidth

Attention span

External interruptions

Tech!

Time flexibility

Scheduling flexibility

Live vs. pre-recorded


Discussion


What are benefits you’ve experienced?

Discussion


What are barriers you’ve experienced?


Step 1:Program Goals

Step 2:Desired Outcomes

Step 3:Outcome Measures

The intended result of the [PROGRAM NAME]

Benefits to the patron based on [PROGRAM GOALS]

Did the [PROGRAM NAME] have a change or effect on [DESIRED OUTCOMES] for the patron or community?






The intended result of Storytime

• Help caregivers build reading skills with their children

Benefits to the patron based on interactive reading skills

• Knowledge/Understanding

Did the Storytime hour help caregivers with reading to their children?

• What new idea did you learn today that could help you read with your children?

Example: Storytime





The intended result of the program

• Education• Skill building• Engagement• Creativity• Entertainment

Special considerations for virtual programming:

• New goals for crisis (e.g. child engagement)

• Have fewer program goals

• Keep program goals short

• Keep goals achievable


Discussion


Share virtual programming goal(s) in the chat.




Benefits to the patron based on program goals

• Knowledge/Understanding• Confidence• Skills• Attitudes/Opinions• Behaviors/Actions• Status/Condition


• Focus on only one or two benefits

• Identify benefits based on what you can most

influence

• Share with patrons the intended benefits


Discussion


Share outcome examples in the chat.




Did the program have a change or effect on X for the patron or community?

• Outcome Measure #1• Outcome Measure #2• Outcome Measure #3


• Focus on the short-term

• Allow time for patrons to share back

• Engage using chat and open-ended questions

• Share examples with participants


Discussion


Share outcome measure in the chat.






The intended result of the Job Search Session

• Education

• Skill Building

Benefits to the patron based on Education and Skill Building

• Knowledge/Understanding

• Behaviors/Actions

Did the Job Search Workshop improve the job search skills of the patrons who attended?

• What new idea or piece of information have you learned about today?

• During the session, the following actions were suggested. Please share one action you plan to try using what you learned

a) Upload your resume to a job search websiteb) Write a cover letterc) Apply for a job online

Example: Job Search Session


Measuring Outcomes


Measurement challenges Solution

Low response rates Communicate the “why” up frontShare survey link during & after End program early

Platform limitations: no email capture Plan to use chat/interaction to measure outcomes

No to time formally survey Incorporate outcome measures into content design (e.g. interactive questions)


Measuring Outcomes


Free survey tools

• Project Outcome surveys

• Survey Monkey

• Google Forms


Taking Action!



Questions?


ALA Public Programs Office

http://www.ala.org/aboutala/offices/ppo/

https://programminglibrarian.org/

Programming Librarian



Programming Librarian

Submit programs you are proud of:

https://programminglibrarian.org/submit/

https://programminglibrarian.org/submit/

Wrap Up: Reopening

http://www.ala.org/advocacy/planning-reopening-resources

http://www.ala.org/advocacy/planning-reopening-resources

Wrap Up: Reopening

http://www.ala.org/united/legal

http://www.ala.org/united/legal

Wrap Up: Reopening

http://publiclibrariesonline.org/

http://publiclibrariesonline.org/

Wrap up: Online Resources for the Field

http://www.ala.org/tools/atoz/pandemic-preparedness http://www.ala.org/pla/issues/covid-19

http://www.ala.org/tools/atoz/pandemic-preparedness

http://www.ala.org/pla/issues/covid-19

https://www.imls.gov/coronavirus-covid-19-updateshttps://www.imls.gov/webinars/mitigating-covid-19-when-

managing-paper-based-circulating-and-other-types-collections


https://www.imls.gov/coronavirus-covid-19-updates

https://www.imls.gov/webinars/mitigating-covid-19-when-managing-paper-based-circulating-and-other-types-collections


https://www.oclc.org/en/covid-19.html

https://www.oclc.org/en/covid-19.html

Wrap Up: National Survey of Libraries Response to COVID-19

http://www.ala.org/tools/libraries-respond-covid-19-survey

http://www.ala.org/tools/libraries-respond-covid-19-survey


Questions & Thank You!

Agenda...Agenda •Virtual Programming: National Survey Results •Outcomes 101 •Developing...

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