休閒產業工作滿意度 與顧客滿意度之研究探討 ─ 以台南市 Me too 髮藝為例
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Transcript of 休閒產業工作滿意度 與顧客滿意度之研究探討 ─ 以台南市 Me too 髮藝為例
Me too
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1.11.21.31.42.12.22.32.42.52.6
P1P2P3P4P5P6P7P8P9P10P13P163.13.23.33.44.14.25.15.2
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21.2Me Too
31.3Me too41.4562.172.2 (Technical Skill)(Human Skill)(Conceptual Skill)
82.3
92.4 (Hoppock ,1953)
102-1Hoppock(1935)Tannenbum & Schmidt(1958)Adams(1963)Vroom(1964)Porter & Lawlar(1968)Simth,Kerdall & Hulin(1969)Campell,dunnotte & Lawler(1970)Locke(1976)Wexley & Yukl(1977)Greenberg & Cohen(1991)Robbins(2002)(2004)2.4112.4 (Hoppock ,1953)
122.5 (Porter et al.,1974)
132.52-2Miller & Jablin(1991)Mobley(1982)Ferguson(1986)()()Williams & Hazer(1986)(1994)142.5 (Porter et al.,1974)
152.6
162-3Howard and Sheth(1969)Oliver(1980)/(The expectations-Disconfirmation Model)Westbrooks(1980)Engel,Blackwell and Mininard(1986)Parasuraman,Zaithaml and Berry(1988)Fornell(1992)()Kolter(1996)2.6172.6
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