© 2002 Six Sigma Academy1 Metreq (Accounts Receivable Management System) Jim Anderson 973.809.3245...

1© 2002 Six Sigma Academy

Metreq (Accounts Receivable Management System)

Jim [email protected]


Six Sigma Academy

Professional Consulting Company Headquartered in Scottsdale, AZ Established in 1994 100+ Employees & Consultants > 21,000 Six Sigma Projects > 50 Major Corporate-Wide Six Sigma

Deployments


A Sampling of SSA’s Clients

Our clients are industry-leading corporations who believe in transformational change and have turned to Six Sigma Academy for help with their quality and process improvement initiatives. Companies such as General Electric, Allied

Signal (now Honeywell) and DuPont have improved operations and saved billions as a result of integrating six sigma enterprise wide.


Finance as a “Game Changer”

Leveraging The Voice Of The Customer To ImproveOverall Process Capability and Capture Value

Leveraging The Voice Of The Customer To ImproveOverall Process Capability and Capture Value


Metreq

Collections

Discrepancy Management

Analysis and ReportingPerformance Metrics

Process Metrics

Strategic Management

Six-Sigma Infrastructure

Enterprise-wide Accounts Receivables Management System Augmenting the Receivables Management Methodology (RMM): Incorporating the Impactful Results of Years of Six-Sigma Projects and World-Class Processes Focused on Receivables Productivity and Overall Cash Flow Improvement.


System Features

CollectionsCollectionsCollectionsCollections

6-Sigma and Metrics6-Sigma and Metrics6-Sigma and Metrics6-Sigma and Metrics

Analysis & ReportingAnalysis & ReportingAnalysis & ReportingAnalysis & Reporting

Goal DeploymentGoal DeploymentGoal DeploymentGoal Deployment

Dispute ManagementDispute ManagementDispute ManagementDispute Management

Infrastructure & SystemInfrastructure & SystemInfrastructure & SystemInfrastructure & System

• Queue• Dashboard (Top 20 by Various Metrics) • Prioritization & Strategies• Strategic Customers• Parenting• Item Detail (Open & Closed)• Dispute Assignment• Customer Contacts• Dynamic Views• Customer Communication (E-Mail, Fax, Letter)

• Queue• Strategic Customers • Item Detail• Resolver Contacts• Causality Codes• Re-Assignment• Auto-Escalation• Resolution Routing

• Cash Forecasting, Goal Setting, Assignment• Historical & Opportunity Based Goal Forecast• Point-In-Time Cash Receipts• Business Unit Impeded• Org. Level Assignment

• Unix OS• Web Based• Oracle Database and Application• Open & Closed Items• All Transaction Types• Incremental Feeds • Multi-Currency

• Standard Reports• Ad-Hoc Reporting• Formats – Excel, HTML, and ASCII text• Open and Closed Items• Vertical, Horizontal, and Fractional• Process Metrics

• Cash Forecasting and Goal Setting• Control Charts (USL-LSL) DSO, PD%, CEI, Sigma• Strategic, Operational, and Organizational• Root Cause PARETO• Cycle Time Analysis


Deployment Model

OracleOracle SAPSAP JDEJDE Other…Other…

• UNIX OS• Oracle 9i• Oracle Application Server• Oracle Forms and Reports 6i• Unix Mail• Web Server• Hylafax

NightlyIncrementalData Feeds

From SourceA/R Systems

Business UnitX

Business UnitX

Business UnitY

Business UnitZ

CollectionsCollectionsCollectionsCollections Sales/Customer ServiceSales/Customer ServiceSales/Customer ServiceSales/Customer Service ManagementManagementManagementManagement

MetreqMetreqMetreqMetreq

• Deployment• Common Interface• Access• Support & Maintenance

SourceSourceA/RA/R

SystemsSystems

SourceSourceA/RA/R

SystemsSystems

Six-SigmaSix-Sigma

InfrastructureInfrastructure

Six-SigmaSix-SigmaInfrastructureInfrastructure

Web Browser Interface

AdministrationAdministrationAdministrationAdministration


Architecture and Hardware Requirements

Host SystemHost System

Unix Operating SystemSun

HP-UX

AIX

Oracle 9i with Oracle Application Server

Oracle Forms & Reports (6i)

UNIX Mail

Hylafax

DesktopDesktop

Pentium Class w/ 64 MB RAM

Internet/Intranet Access [IP]

Internet Explorer / Netscape Navigator 4.x or higherOracle J-Initiator Add-In for Web Browser (Remote Install)

Application to read/open .txt and .csv files

Windows Notepad

Microsoft Excel

Adobe Acrobat Reader (.pdf)

Server Sizing Driven By Database Requirements(Customer Records, # Transactions, History Retained)


Implementation Data Feed Requirements

Required Files:1. Customer Master - stores the customer master information2. Transaction Master - captures the main transaction information, such as

Customer Number, Invoice Number, Transaction Amount, Due Date, Invoice Status, etc.

3. Synchronization File – stores the transaction totals extracted for Metreq and transaction totals from the source A/R System

Optional Files: 1. Transaction Line Items - stores the line item information for each invoice2. Shipping Information – stores the shipping information derived from the invoice3. Billing Information – stores the Bill-to information for each invoice

Historical Files: The following information may also be captured during the historical load procedure:

1. Customer Comments2. Invoice and Dispute Comments3. Contact information for each customer4. Disputed Items Information


Credit Analyst Queue Screen


Mass Communications Screen

List Of Customers With This Communication Type

Sort Options & Buttons

Selection Boxes and Buttons


Collection Detail Screen

Sort Options, Sort Buttons

Cu

sto

me

r

Se

ctio

nO

pe

n

Tra

nsa

ctio

ns

Scroll Bars & Speed Scroll

Customer

Comments

TABS For

Additional Info.

Transaction

Comments

Trans. Det. Screen for Additional

Info.

View All

Button

Search

Button

Selection Box(s) & Buttons

Disputed in Yellow


Transaction Detail Screen

Customer

Transaction Header

Sales

Dispute Info.

Transaction History

Line Item

Detail

Additional Transaction Detail … Informational PurposesAdditional Transaction Detail … Informational PurposesAdditional Transaction Detail … Informational PurposesAdditional Transaction Detail … Informational Purposes

Transaction

Comments

“Close” Button Returns You To Dispute

Detail Screen

View Only(Except Comments)

View Only(Except Comments)


Customer Comments

Customer

Comments

Button

Customer

Comments

Screen

Most Recent

Comment

Paragraph Edit Button

Paragraph Edit Screen


Disputing An Invoice1. Identify The Dispute

1.Scroll (or Speed Scroll) to Dispute section of Collection Detail Screen

2.Select record(s) to Dispute

3.Clock on LOV to pick a pre-defined Dispute Code

4.Select the appropriate Dispute Code/Description

5.Press “OK” button


Recalling A Dispute

1.Select Disputed Transaction to be recalled

2.Right click on Dispute Code

3.Select Recall Dispute from Pop-Box

4.Press “Save” Button

Recalled Disputes Are Removed From Resolver Queue, e-Mail Recalled Disputes Are Removed From Resolver Queue, e-Mail Notification Sent To ResolverNotification Sent To Resolver

Recalled Disputes Are Removed From Resolver Queue, e-Mail Recalled Disputes Are Removed From Resolver Queue, e-Mail Notification Sent To ResolverNotification Sent To Resolver


CA Top 20 Screen

Note: Customer Mix & Names Change As you Select

Different Sort Combinations

Totals

Sort Options & Buttons


1. Set Department Cash Collection Commitment• Use A/R Opportunity• Discount Future Due• Discount Past Due• Consider Historically Collected Extrapolation• Consider Disputed Amounts

2. Spread Commitment to Aging Buckets

3. Adjust Goal Amount as necessary & “Save”

4. When Goal Is Correct, Press “Set Individual Goals” Button

Department Goals Screen


Questions

?

© 2002 Six Sigma Academy1 Metreq (Accounts Receivable Management System) Jim Anderson 973.809.3245...

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Transcript of © 2002 Six Sigma Academy1 Metreq (Accounts Receivable Management System) Jim Anderson 973.809.3245...