SDCN13 -Day2- Shop > Eat > Live. From supermarket to super servicemarket by Melanie Wendland
SDNC13 -Day2- Email overload kills revenue; one team’s solution by Craig Peters
SDCN13 -Day2- From Products to Services by Paul Thurston & Andy Mudie
SDNC13 -Day2- Small steps, big impact by Geke van Dijk & Maria de Vos
SDNC13 -Day2- Service Design for Networked Business Models by Aldo de Jong & Abby Margolis
SDNC13 -Day2- Platform Design – shaping the organisations of the future by Louise Downe
SDNC13 -Day2- How Customer-Centred Design Helps O2 Create Better Products & Services by Marcus Hohl
SDCN13 -Day2- RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike Press
SDNC13 -Day2- The subjective science of persona building by Stephen Masiclat
SDNC13 - Day2- When Korean Public Service Met Service Design by Kim Jungwon
SDNC13 -Day2- Protecting your imagination: Inspiring Cultures in Corporate Environment by Katrine Rau
SDNC13 -Day2- Normally… We Assumed… Nobody Told Us… by Heather Madden & Jean Mutton
SDNC13 -Day1- Magic Mirrors to Wisdom Banks – Designing Digital Experiences for the Internet of Everything Age by Clive Grinyer
SDNC13 -Day1- Transformation by Design: The Three Ideas Driving Organisational Change by James Samperi
SDNC13 -Day1- Go Deep or Go Home by Joel Bailey
Out of the box – ÖBB Case Study – Gregor Pauser
Weniger Risiko – mehr Innovation durch Crowdsourcing im Service Design Prozess – Reinhard Willfort
Design von Service Systemen – Erfolgsfaktor für Dienstleister – Prof. Birgit Mager
SDGC14 DAY ONE - From Brussels to Blueprints, Design-Led Public Service Innovation in Europe by Paul Thurston
Service Design Awards 2015