Broken Data Smart Data Collective
Social Business and Customer Journey Management
Socializing your CRM
Go WithThe Customer Flow
Social CRM Presentation at Cebit Webciety, March 2, 2011
Insight Into The Customer Journey
The Future of Social CRM
Entreprise 2.0 : Le livre blanc
Social CRM is about the Social Customer, not just Social Media
Enterprise 2.0 Conference Milano June 2010
2014 AEC Madrid