Intro to od
Generic strategy & competative advantage
Sca michel poter
Chapter 10 banker- customer relationship
Service marketing-case-study-euro-disney
Iipm chapter 1
Mckinsey tutorial on valuations
Services marketing study material -2
Service mkt. mac donalldcase-study
A tqm-case-study-in-service-sector british airways
Bravia brochure 2010
Chapter 05 claims & internationa business
Chapter 07 credit process in banks
Mcdonald case-study & analysis
Presentation1
Marketing strategy
Chapter 09 financial statment analysis of banks
Chapter 06 indian banking system
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