Working Smarterthrough

Social Learning

Harold Jarchejarche.com

InternetTimeAlliance.com

1Wednesday, 16February, 2011

84% of workers want to quit!

Steve Denning quoting 2010 “Manpower” survey

2Wednesday, 16February, 2011

Artisans - Hierarchies - Networks

~19th C +/- 20th C 21st C

Work has Changed

3Wednesday, 16February, 2011

Self-publishingDistributed

Work

UnlimitedInformation

Internet

Hyperlinks subvert Hierarchies*

* cluetrain.com4Wednesday, 16February, 2011

Photo: ma3t egypt

massdecentralized

social}

5Wednesday, 16February, 2011

Blind MonksExaminingthe

ElephantKM

OD

HR

Legal

Marketing Training

SOCIALMEDIA

Sales

IT

6Wednesday, 16February, 2011

http://flickr.com/photos/brianhendrix/

http://flickr.com/photos/8594424@N07/

work?

work!

7Wednesday, 16February, 2011

Work

Training&

Education

WorkLearning

Work is Learning& Learning is the Work

8Wednesday, 16February, 2011

increasing speed of access to knowledge

9Wednesday, 16February, 2011

Collaboration is social by nature

?

! ??

?! !

10Wednesday, 16February, 2011

Apprenticeship - Training - Collaboration

~19th C +/- 20th C 21st C

Organizational Learning

11Wednesday, 16February, 2011

Robert Kelley, CMU asked knowledge workers:

“What percentage of the knowledge you need to do your job

is stored in your own mind?”

75%

18%9%

1986

20061997

2011?12Wednesday, 16February, 2011

What is the imporant work in our

organizations?

13Wednesday, 16February, 2011

http://commons.wikimedia.org/wiki/User:Mattes

simple work is getting automated

14Wednesday, 16February, 2011

http://www.flickr.com/photos/geekstats/5257099568

complicated work is getting

outsourced15Wednesday, 16February, 2011

Where should we focus our attention& resources?

16Wednesday, 16February, 2011

http://www.flickr.com/photos/rcastag/ http://www.flickr.com/photos/chromatic

creative workand ...

... complex work

17Wednesday, 16February, 2011

H.L. Mencken

For every complex problem there is an answer that is

clear, simple

and wrong.18Wednesday, 16February, 2011

TacitKnowledge

19Wednesday, 16February, 2011

Autonomy

Mastery

Sense of Purpose

20Wednesday, 16February, 2011

When We RemoveArtificial Boundaries

We Enable Innovation21Wednesday, 16February, 2011

Training

SocialLearning

Cynefin framework by Dave Snowden

22Wednesday, 16February, 2011

we share tacit knowledge through conversation

23Wednesday, 16February, 2011

Working Sma!er

24Wednesday, 16February, 2011

Dependent:Instruction

Inter-dependent:

Social &Collaborative

Independent:Supported by

tools & information

PersonalKnowledge

Management

~90%

25Wednesday, 16February, 2011

I Seek

enha

nced

ser

endi

pity

network

We Share & Useideas

ideas

I Sense

PKM

26Wednesday, 16February, 2011

Source: Jane Hart - c4lpt.co.uk

27Wednesday, 16February, 2011

Source: Charles Jennings - charles-jennings.blogspot.com

Autonomy

Stra

tegi

c A

lignm

ent

28Wednesday, 16February, 2011

Source: Charles Jennings - duntroon.com29Wednesday, 16February, 2011

Weak centralStrong distributed

30Wednesday, 16February, 2011

“Will what you’re about to share online offend, surprise, or shock your:

SpouseMother

Employer (current or future)Clients (current or future)

Business partners (current or future)CoworkersChildren

in a way which critically jeopardizes your relationship? If you answer even one “Yes” for this short list of people, think long

and hard before publishing your content.”

Mike Brown - brainzooming.com

Social Media Policy as Boundary

31Wednesday, 16February, 2011

Wiki as Attractor

32Wednesday, 16February, 2011

Source: Verna Allee - valuenetworks.com33Wednesday, 16February, 2011

1) Collaborative Work enabled by Social Learning

2) Emergent(Next)

Practices

3) Tools &ProcessesMgt

WorkersCommunicating

& Connecting

weak central + strong distributed = social

34Wednesday, 16February, 2011

nomadic + collaborative

collective knowledge

IQ + EQ

diverse community vs. disciplined unity

the reality of virtual

Challenges for Leaders

m2ie.fr35Wednesday, 16February, 2011

US Workforce in 2011

Opportunities:

growing

Source: Socialcast36Wednesday, 16February, 2011

Wirearchy(Jon Husband)

a dynamic, multi-way flow of power & authority

based on

knowledge, trust, credibility and a focus on results

enabled by

interconnected people & technology37Wednesday, 16February, 2011

LeadershipFramework

SocialLearning

CollaborativeWork

Working Smarter

Culture

38Wednesday, 16February, 2011