Working Smarter: HR Exec Council
38
Working Smarter through Social Learning Harold Jarche jarche.com InternetTimeAlliance.com 1 Wednesday, 16February, 2011
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Final version of presentation to Conference Board of Canada's HR Executive Council, Montreal, 17 Feb 2011
Transcript of Working Smarter: HR Exec Council
Working Smarterthrough
Social Learning
Harold Jarchejarche.com
InternetTimeAlliance.com
1Wednesday, 16February, 2011
84% of workers want to quit!
Steve Denning quoting 2010 “Manpower” survey
2Wednesday, 16February, 2011
Artisans - Hierarchies - Networks
~19th C +/- 20th C 21st C
Work has Changed
3Wednesday, 16February, 2011
Self-publishingDistributed
Work
UnlimitedInformation
Internet
Hyperlinks subvert Hierarchies*
* cluetrain.com4Wednesday, 16February, 2011
Photo: ma3t egypt
massdecentralized
social}
5Wednesday, 16February, 2011
Blind MonksExaminingthe
ElephantKM
OD
HR
Legal
Marketing Training
SOCIALMEDIA
Sales
IT
6Wednesday, 16February, 2011
http://flickr.com/photos/brianhendrix/
http://flickr.com/photos/8594424@N07/
work?
work!
7Wednesday, 16February, 2011
Work
Training&
Education
WorkLearning
Work is Learning& Learning is the Work
8Wednesday, 16February, 2011
increasing speed of access to knowledge
9Wednesday, 16February, 2011
Collaboration is social by nature
?
! ??
?! !
10Wednesday, 16February, 2011
Apprenticeship - Training - Collaboration
~19th C +/- 20th C 21st C
Organizational Learning
11Wednesday, 16February, 2011
Robert Kelley, CMU asked knowledge workers:
“What percentage of the knowledge you need to do your job
is stored in your own mind?”
75%
18%9%
1986
20061997
2011?12Wednesday, 16February, 2011
What is the imporant work in our
organizations?
13Wednesday, 16February, 2011
http://commons.wikimedia.org/wiki/User:Mattes
simple work is getting automated
14Wednesday, 16February, 2011
http://www.flickr.com/photos/geekstats/5257099568
complicated work is getting
outsourced15Wednesday, 16February, 2011
Where should we focus our attention& resources?
16Wednesday, 16February, 2011
http://www.flickr.com/photos/rcastag/ http://www.flickr.com/photos/chromatic
creative workand ...
... complex work
17Wednesday, 16February, 2011
H.L. Mencken
For every complex problem there is an answer that is
clear, simple
and wrong.18Wednesday, 16February, 2011
TacitKnowledge
19Wednesday, 16February, 2011
Autonomy
Mastery
Sense of Purpose
20Wednesday, 16February, 2011
When We RemoveArtificial Boundaries
We Enable Innovation21Wednesday, 16February, 2011
Training
SocialLearning
Cynefin framework by Dave Snowden
22Wednesday, 16February, 2011
we share tacit knowledge through conversation
23Wednesday, 16February, 2011
Working Sma!er
24Wednesday, 16February, 2011
Dependent:Instruction
Inter-dependent:
Social &Collaborative
Independent:Supported by
tools & information
PersonalKnowledge
Management
~90%
25Wednesday, 16February, 2011
I Seek
enha
nced
ser
endi
pity
network
We Share & Useideas
ideas
I Sense
PKM
26Wednesday, 16February, 2011
Source: Jane Hart - c4lpt.co.uk
27Wednesday, 16February, 2011
Source: Charles Jennings - charles-jennings.blogspot.com
Autonomy
Stra
tegi
c A
lignm
ent
28Wednesday, 16February, 2011
Source: Charles Jennings - duntroon.com29Wednesday, 16February, 2011
Weak centralStrong distributed
30Wednesday, 16February, 2011
“Will what you’re about to share online offend, surprise, or shock your:
SpouseMother
Employer (current or future)Clients (current or future)
Business partners (current or future)CoworkersChildren
in a way which critically jeopardizes your relationship? If you answer even one “Yes” for this short list of people, think long
and hard before publishing your content.”
Mike Brown - brainzooming.com
Social Media Policy as Boundary
31Wednesday, 16February, 2011
Wiki as Attractor
32Wednesday, 16February, 2011
Source: Verna Allee - valuenetworks.com33Wednesday, 16February, 2011
1) Collaborative Work enabled by Social Learning
2) Emergent(Next)
Practices
3) Tools &ProcessesMgt
WorkersCommunicating
& Connecting
weak central + strong distributed = social
34Wednesday, 16February, 2011
nomadic + collaborative
collective knowledge
IQ + EQ
diverse community vs. disciplined unity
the reality of virtual
Challenges for Leaders
m2ie.fr35Wednesday, 16February, 2011
US Workforce in 2011
Opportunities:
growing
Source: Socialcast36Wednesday, 16February, 2011
Wirearchy(Jon Husband)
a dynamic, multi-way flow of power & authority
based on
knowledge, trust, credibility and a focus on results
enabled by
interconnected people & technology37Wednesday, 16February, 2011
LeadershipFramework
SocialLearning
CollaborativeWork
Working Smarter
Culture
38Wednesday, 16February, 2011
