CONTINUOUS

IMPROVEMENT

CONTINUOUS

FEEDBACK

through

So why do performance reviewsgive us this feeling?

A: For starters, we hate them

So why do performance reviewsgive us this feeling?

Q: Why do we hate them?

Q: Why do we hate them?

A: Feedback is too few and far between

Q: Why do we hate them?

Q: Who else wants to improve

continuously?

A: Presidents, Founders, C-Suite

Q: Who else wants to improve

continuously?

Continuous feedback is the #1 driver

of continuous improvement

Q: How do we implement continuous

feedback for sustainable success?

i) Get senior leadership buy in

- tie feedback to improvement

- be data driven / determine baseline

ii) Get training/work with a coach

- build a ‘safe’ feedback culture

- leverage ongoing data into actionable

insights and recommendations

iii) Integrate into existing processes

- celebrate at staff meetings

- customer feedback

- existing software/workflows

Keep In Touch!

SaaS North

@therealWIRL

November 30 & December 1

gpantelic@wirl.ca // wirl.ca