Post on 27-Mar-2015
Tony Payne
Risk Manager
Arriva Midlands
R isks
Introduction to:
I ncidents
P rocedures
Content:
- Accident statistics
- Identify risks
- Road rage and you
- Reporting procedures
- Case study
Risks Incidents Procedures
You are all new drivers to the Bus industry, you have all been driving a short period, tell me what are your early:
- Experiences
- Perceptions
- Thoughts
About Bus Driving?
Risks Incidents Procedures
New drivers are more likely to have an accident within the first year of driving?
True or False?
Risks Incidents Procedures
Incidents Involving Drivers With Less Than 12 Months Experience
327 338
292
139
0
75
150
225
300
375
2005 2006 2007 2008 ytd
2005
2006
2007
2008 ytd
6 months Y.T.D
PCV Incidents 2006 / 2007 / 2008 YTD
Arriva Midlands - PCV Incidents By Reporting Period
161
188
204
161
145
224
132
180
211
151
165
244
185
132
238
187181
220
154
141
153143
167
201
142
172
188177
0 0 0 0 0 0 0 00
50
100
150
200
250
300
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2006 2007 2008
Eastern - PCV Incidents By Reporting Period
72
57
89
74
80
88
57
74
98
67
83
128
94
65
130
7579
86
57
63
70
49
81
111
5349
73 73
0
20
40
60
80
100
120
140
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2006 2007 2008
PCV Incidents 2006 / 2007 / 2008 YTD
Western - PCV Incidents By Reporting Period
28
69
41
35
20
44
27
45
4037
33
53
25
32
4745
48
54
37 36
27
37
3134
40
46
39
50
0
10
20
30
40
50
60
70
80
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2006 2007 2008
PCV Incidents 2006 / 2007 / 2008 YTD
PCV Incidents 2006 / 2007 / 2008 YTDCentral - PCV Incidents By Reporting Period
61 62
74
52
45
92
48
61
73
4749
6366
35
61
67
54
80
60
42
56 5755 56
49
77 76
54
0
10
20
30
40
50
60
70
80
90
100
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2006 2007 2008
• Driving Facts:
• British business is losing up to £2.9 billion a year as a consequence of road traffic collisions involving people ‘at work’.
• Last year, 3,221 people died in road collisions, there were 280,840 road casualties.
• It is estimated that a third (33%) of all accidents involve at-work drivers.
• There are around 30.6 million cars on British roads and 3.67 million commercial vehicles.
Drivetech.co.uk
Risks Incidents Procedures
• Driving Facts:
• Risk increases five fold for drivers travelling at 25 per cent above the average speed, as much as from drinking and driving.
• Speed is a major contributory factor in around one – third of all road crashes.
• Hit by a car at 40mph a pedestrian has a 85 per cent chance of being killed, at 30mph he has a 45 per cent chance of being killed, whilst at 20mph the risk falls to 5 per cent.
• Each of us has a 1 in 17 chance of being killed or seriously injured in a road crash during our lives.
• Source: Transport2000.org.uk
Risks Incidents Procedures
Why do accidents happen ?
What causes accidents?
Discuss………
Risks Incidents Procedures
From the following slides identify the risks!
Risks Incidents Procedures
• Do buses get damaged?
Risks Incidents Procedures
Road Rage And You !!
Risks Incidents Procedures
What is Road Rage?
May be triggered by a misunderstanding or a lack of knowledge on the drivers part, or simply that they have had a bad day and you are the first person that gets in their way.
Why does Road Rage occur?
May occur because your driving might be perceived as aggressive or simply because you have made a mistake
Road Rage And You
What is aggressive driving?..............
Road Rage And You
Aggressive driving is defined as any of the following behaviours:
Tailgating - Driving to close to the car in front
Making rude gestures - Inappropriate behaviour
Bullying - Using your bus to force others out the way
Moving off or pulling out - Forcing others to slow down or stop
Pulling out or changing lanes without signalling
Flashing headlights or blasting the horn at another in anger
Aggressive driving is the main contributing factor that triggers a Road Rage Incident. Best solution is to avoid the driving behaviours listed above.
Road Rage And You
When a mistake is made or you can see another person is annoyed or a key factor in reversing the possibility of a road rage incident is an apology.
The best protection from the road rage is for you to:
- Stay in the cab
- Not respond with an angry gesture or action
- Never argue or discuss the incident
- Not swear or shout
- Stay calm
- Say sorry even though it may not have been your fault!
- Where fitted point to CCTV camera (if the person is on the platform)
- Know Your Routes
- Be Polite
- Stay Calm
- Avoid Harsh Braking
- Avoid Rushing
- Stick to speed limit
- Consider weather conditions
- Drive to conditions of road
How To Reduce Risk ?
Road Rage And You
Accepted Facts:-
- On occasions you will Run Late
- Traffic
- Delayed by Road Work
- Breakdown
- Weather
- Passengers
- Schools
Road Rage And You
Procedure after an accident?
Procedure After An Accident
How would you feel if you had been in an accident?
What would you do?
- Freeze?
- Panic?
- Phone A Friend?
cont
Procedure After An Accident 1. Stop – apply handbrake, switch off engine if safe to do so, ask other
drivers involved to do the same.
2. Do not move seriously injured people
3. If any one is injured, call the emergency service, then notify your depot
4. Do not smoke there may be a fuel leak
5. Do not move vehicles or other road users
6. Take steps to warn other road users of an obstruction – use hazard warning lights. Where possible wear Hi-Viz clothing.
7. Record the incident take photographs and exchange details with other parties involved – Drivers name, witnesses, passenger list see forms.
8. Do not apologise or admit fault. Where appropriate get independent witness evidence.
9. Report incident to depot
Procedure After An Accident
Remember:- You are in control
Passengers will be looking for Leadership, that ‘s YOU
Passengers will be relying on you to know exactly what to do.
Passengers will be expecting you to take control
Passengers will want comfort and direction not panic and outrage
Important: DO NOT ADMIT LIABILITY
The safety and wellbeing of yourself and all of your passengers is of paramount importance.
From the following slides identify the potential risks.
Bus On Bus
Bus On Bus
• How to complete a Incident Report Form
• Case Study
• How to use a Acci-cam
• Assault report
• Employee incident form
Reporting Procedures
How to complete the Incident Report Form
Company Driver
Driver Category
Company Vehicle
Type
Use
Incident Details
37 4666 N166 XVO Volvo
Damage To Company Vehicle
Other Vehicles Involved
Persons Injured
Medical Treatment
Witness
Police Details
Sketch
Details
Date and Sign
How to use the Acci-cam
Incident booklet issued to you with all information in - keep it with you
Remember if you are involved in an incident:
- Stay calm – Do not admit liability
- The safety and wellbeing of yourself and all of your passengers is of paramount importance.
- Take control of the situation
- Never place yourself in a disadvantaged position to danger. Ensure you wear your Hi-Viz vest
- Inform the appropriate officials
- Take photographs and statements
- Everyone will be looking towards you for leadership
Review
What have YOU learned from to-day?