Tony Payne

Risk Manager

Arriva Midlands

R isks

Introduction to:

I ncidents

P rocedures

Content:

- Accident statistics

- Identify risks

- Road rage and you

- Reporting procedures

- Case study

Risks Incidents Procedures

You are all new drivers to the Bus industry, you have all been driving a short period, tell me what are your early:

- Experiences

- Perceptions

- Thoughts

About Bus Driving?

Risks Incidents Procedures

New drivers are more likely to have an accident within the first year of driving?

True or False?

Risks Incidents Procedures

Incidents Involving Drivers With Less Than 12 Months Experience

327 338

292

139

0

75

150

225

300

375

2005 2006 2007 2008 ytd

2005

2006

2007

2008 ytd

6 months Y.T.D

PCV Incidents 2006 / 2007 / 2008 YTD

Arriva Midlands - PCV Incidents By Reporting Period

161

188

204

161

145

224

132

180

211

151

165

244

185

132

238

187181

220

154

141

153143

167

201

142

172

188177

0 0 0 0 0 0 0 00

50

100

150

200

250

300

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2006 2007 2008

Eastern - PCV Incidents By Reporting Period

72

57

89

74

80

88

57

74

98

67

83

128

94

65

130

7579

86

57

63

70

49

81

111

5349

73 73

0

20

40

60

80

100

120

140

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2006 2007 2008

PCV Incidents 2006 / 2007 / 2008 YTD

Western - PCV Incidents By Reporting Period

28

69

41

35

20

44

27

45

4037

33

53

25

32

4745

48

54

37 36

27

37

3134

40

46

39

50

0

10

20

30

40

50

60

70

80

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2006 2007 2008

PCV Incidents 2006 / 2007 / 2008 YTD

PCV Incidents 2006 / 2007 / 2008 YTDCentral - PCV Incidents By Reporting Period

61 62

74

52

45

92

48

61

73

4749

6366

35

61

67

54

80

60

42

56 5755 56

49

77 76

54

0

10

20

30

40

50

60

70

80

90

100

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2006 2007 2008

• Driving Facts:

• British business is losing up to £2.9 billion a year as a consequence of road traffic collisions involving people ‘at work’.

• Last year, 3,221 people died in road collisions, there were 280,840 road casualties.

• It is estimated that a third (33%) of all accidents involve at-work drivers.

• There are around 30.6 million cars on British roads and 3.67 million commercial vehicles.

Drivetech.co.uk

Risks Incidents Procedures

• Driving Facts:

• Risk increases five fold for drivers travelling at 25 per cent above the average speed, as much as from drinking and driving.

• Speed is a major contributory factor in around one – third of all road crashes.

• Hit by a car at 40mph a pedestrian has a 85 per cent chance of being killed, at 30mph he has a 45 per cent chance of being killed, whilst at 20mph the risk falls to 5 per cent.

• Each of us has a 1 in 17 chance of being killed or seriously injured in a road crash during our lives.

• Source: Transport2000.org.uk

Risks Incidents Procedures

Why do accidents happen ?

What causes accidents?

Discuss………

Risks Incidents Procedures

From the following slides identify the risks!

Risks Incidents Procedures

• Do buses get damaged?

Risks Incidents Procedures

Road Rage And You !!

Risks Incidents Procedures

What is Road Rage?

May be triggered by a misunderstanding or a lack of knowledge on the drivers part, or simply that they have had a bad day and you are the first person that gets in their way.

Why does Road Rage occur?

May occur because your driving might be perceived as aggressive or simply because you have made a mistake

Road Rage And You

What is aggressive driving?..............

Road Rage And You

Aggressive driving is defined as any of the following behaviours:

Tailgating - Driving to close to the car in front

Making rude gestures - Inappropriate behaviour

Bullying - Using your bus to force others out the way

Moving off or pulling out - Forcing others to slow down or stop

Pulling out or changing lanes without signalling

Flashing headlights or blasting the horn at another in anger

Aggressive driving is the main contributing factor that triggers a Road Rage Incident. Best solution is to avoid the driving behaviours listed above.

Road Rage And You

When a mistake is made or you can see another person is annoyed or a key factor in reversing the possibility of a road rage incident is an apology.

The best protection from the road rage is for you to:

- Stay in the cab

- Not respond with an angry gesture or action

- Never argue or discuss the incident

- Not swear or shout

- Stay calm

- Say sorry even though it may not have been your fault!

- Where fitted point to CCTV camera (if the person is on the platform)

- Know Your Routes

- Be Polite

- Stay Calm

- Avoid Harsh Braking

- Avoid Rushing

- Stick to speed limit

- Consider weather conditions

- Drive to conditions of road

How To Reduce Risk ?

Road Rage And You

Accepted Facts:-

- On occasions you will Run Late

- Traffic

- Delayed by Road Work

- Breakdown

- Weather

- Passengers

- Schools

Road Rage And You

Procedure after an accident?

Procedure After An Accident

How would you feel if you had been in an accident?

What would you do?

- Freeze?

- Panic?

- Phone A Friend?

cont

Procedure After An Accident 1. Stop – apply handbrake, switch off engine if safe to do so, ask other

drivers involved to do the same.

2. Do not move seriously injured people

3. If any one is injured, call the emergency service, then notify your depot

4. Do not smoke there may be a fuel leak

5. Do not move vehicles or other road users

6. Take steps to warn other road users of an obstruction – use hazard warning lights. Where possible wear Hi-Viz clothing.

7. Record the incident take photographs and exchange details with other parties involved – Drivers name, witnesses, passenger list see forms.

8. Do not apologise or admit fault. Where appropriate get independent witness evidence.

9. Report incident to depot

Procedure After An Accident

Remember:- You are in control

Passengers will be looking for Leadership, that ‘s YOU

Passengers will be relying on you to know exactly what to do.

Passengers will be expecting you to take control

Passengers will want comfort and direction not panic and outrage

Important: DO NOT ADMIT LIABILITY

The safety and wellbeing of yourself and all of your passengers is of paramount importance.

From the following slides identify the potential risks.

Bus On Bus

Bus On Bus

• How to complete a Incident Report Form

• Case Study

• How to use a Acci-cam

• Assault report

• Employee incident form

Reporting Procedures

How to complete the Incident Report Form

Company Driver

Driver Category

Company Vehicle

Type

Use

Incident Details

37 4666 N166 XVO Volvo

Damage To Company Vehicle

Other Vehicles Involved

Persons Injured

Medical Treatment

Witness

Police Details

Sketch

Details

Date and Sign

How to use the Acci-cam

Incident booklet issued to you with all information in - keep it with you

Remember if you are involved in an incident:

- Stay calm – Do not admit liability

- The safety and wellbeing of yourself and all of your passengers is of paramount importance.

- Take control of the situation

- Never place yourself in a disadvantaged position to danger. Ensure you wear your Hi-Viz vest

- Inform the appropriate officials

- Take photographs and statements

- Everyone will be looking towards you for leadership

Review

What have YOU learned from to-day?