Post on 18-Jul-2015
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Thinking Fast and Slow
Joseph Ours
Centric Consulting
Multi-Tasking Test
Time’s Up12345678
First time)Write alphabet
Second time)Write numbers
Third time)Alternate numbers/alpahbet
Two Systems
Say it ain’t so…
Our thinking is replete with judgment and bias
Bases of Cognitive Distortions
Soci
al B
ias
Dec
isio
n B
ias
Mem
ory
Bia
s
Be
lief
Bia
s
Example Social Biases
http://www.slideshare.net/efern211/cognitive-biases-a-visual-study-guide-by-the-royal-society-of-account-planning
Example Memory Biases
http://www.slideshare.net/efern211/cognitive-biases-a-visual-study-guide-by-the-royal-society-of-account-planning
Example Decision Making Biases
http://www.slideshare.net/efern211/cognitive-biases-a-visual-study-guide-by-the-royal-society-of-account-planning
Example Belief Biases
http://www.slideshare.net/efern211/cognitive-biases-a-visual-study-guide-by-the-royal-society-of-account-planning
Challenges in the workspace
You cannot serve 2 masters
The business hates IT
Bring out the nerf guns
Why does it seem like people don’t get things the first time
Why is Beizer’s paradox true
I swore I saw that!
We just had that meeting and I can’t remember something
Context Switching
Exercise #2
Endowment Effect
This is why the business hates IT!
Exercise #3
I need 4 volunteers
This exercise, I asked 4 volunteers to:• clap your hands• count out loud to 10• put your hands on your head• cluck like a chicken
When done, I asked them what was the 2nd thing I asked them to do.
Exercise #3 redux
Pretend ALL of you are doing this at your seat
This exercise, I asked everyone to do a similar exercise
Inattentional Amnesia due to Cognitive Load
Fun reduces stress
Are you still there?
Exercise #4
2 4 6
Did you guess?
2 4 6 8 10 12
N=n*2 linear sequencen=(1,2,3,4,5,6)
Did you consider?
2 4 6 10 14 22
N=n*2 Prime sequencen=(1,2,3,5,7,11)
Or?
2 4 6 10 16 26
Nn=(N2)+(N1)
Think about it?
Much like finding your keys, when people jump to conclusions, they believe their conclusion is the agreed upon one and often
fail to confirm – leading to misunderstandings.
Beizer’s Pesticide Paradox
The phenomenon that the more you test software, the more immune it becomes to your tests
Exercise #5
See video at https://www.youtube.com/watch?v=iiEzf3J4iFk
You see what you expect
Exercise #6
See video athttps://www.youtube.com/watch?v=P3r_tSoZL4w
Inattentional Blindness
Exercise #7
This should help
Flicker Test
Our mind is a pattern matching beast!
Exercise #8
Is your card missing?
Stare Here!
Improve your investigative skills
Change your search pattern
Search for alternate answers and/or paths
Defend your answer against antagonist
Ensure gaps are not unduly filled in
Improve your observation skills
Time-box your activities
Focus/De-focus
Don’t over rely on expected results
Listen to intuition
Improve your recall skillls
Acknowledge your recall CAN be faulty
Record as you go, keep a journal
Or use a recording tool
Chunk Tests into groups 5-7
Reduce cognitive load
Minimizing Bias
Investigation• Change your search
patterns
• Look for alternate answers
• Defend your answer against antagonist
• What your fill-ins
Observation• Focus/De-focus
• Time box your activities
• Listen to intuition
• Don’t over rely on documentation, think
Recall• Limit what you have to
recall
• Use tools to assist
• Record/Journal as you go
• Reduce cognitive load
Acknowledge Biases Exist
Q&A
@justjoehere
Joseph Ours
www.linkedin.com/josephours
http://josephours.blogspot.com
Joseph.ours@centricconsulting.com