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Thinking Fast and Slow

Joseph Ours

Centric Consulting

Multi-Tasking Test

Time’s Up12345678

First time)Write alphabet

Second time)Write numbers

Third time)Alternate numbers/alpahbet

Two Systems

Say it ain’t so…

Our thinking is replete with judgment and bias

Bases of Cognitive Distortions

Soci

al B

ias

Dec

isio

n B

ias

Mem

ory

Bia

s

Be

lief

Bia

s

Example Social Biases

http://www.slideshare.net/efern211/cognitive-biases-a-visual-study-guide-by-the-royal-society-of-account-planning

Example Memory Biases

http://www.slideshare.net/efern211/cognitive-biases-a-visual-study-guide-by-the-royal-society-of-account-planning

Example Decision Making Biases

http://www.slideshare.net/efern211/cognitive-biases-a-visual-study-guide-by-the-royal-society-of-account-planning

Example Belief Biases

http://www.slideshare.net/efern211/cognitive-biases-a-visual-study-guide-by-the-royal-society-of-account-planning

Challenges in the workspace

You cannot serve 2 masters

The business hates IT

Bring out the nerf guns

Why does it seem like people don’t get things the first time

Why is Beizer’s paradox true

I swore I saw that!

We just had that meeting and I can’t remember something

Context Switching

Exercise #2

Endowment Effect

This is why the business hates IT!

Exercise #3

I need 4 volunteers

This exercise, I asked 4 volunteers to:• clap your hands• count out loud to 10• put your hands on your head• cluck like a chicken

When done, I asked them what was the 2nd thing I asked them to do.

Exercise #3 redux

Pretend ALL of you are doing this at your seat

This exercise, I asked everyone to do a similar exercise

Inattentional Amnesia due to Cognitive Load

Fun reduces stress

Are you still there?

Exercise #4

2 4 6

Did you guess?

2 4 6 8 10 12

N=n*2 linear sequencen=(1,2,3,4,5,6)

Did you consider?

2 4 6 10 14 22

N=n*2 Prime sequencen=(1,2,3,5,7,11)

Or?

2 4 6 10 16 26

Nn=(N2)+(N1)

Think about it?

Much like finding your keys, when people jump to conclusions, they believe their conclusion is the agreed upon one and often

fail to confirm – leading to misunderstandings.

Beizer’s Pesticide Paradox

The phenomenon that the more you test software, the more immune it becomes to your tests

Exercise #5

See video at https://www.youtube.com/watch?v=iiEzf3J4iFk

You see what you expect

Exercise #6

See video athttps://www.youtube.com/watch?v=P3r_tSoZL4w

Inattentional Blindness

Exercise #7

This should help

Flicker Test

Our mind is a pattern matching beast!

Exercise #8

Is your card missing?

Stare Here!

Improve your investigative skills

Change your search pattern

Search for alternate answers and/or paths

Defend your answer against antagonist

Ensure gaps are not unduly filled in

Improve your observation skills

Time-box your activities

Focus/De-focus

Don’t over rely on expected results

Listen to intuition

Improve your recall skillls

Acknowledge your recall CAN be faulty

Record as you go, keep a journal

Or use a recording tool

Chunk Tests into groups 5-7

Reduce cognitive load

Minimizing Bias

Investigation• Change your search

patterns

• Look for alternate answers

• Defend your answer against antagonist

• What your fill-ins

Observation• Focus/De-focus

• Time box your activities

• Listen to intuition

• Don’t over rely on documentation, think

Recall• Limit what you have to

recall

• Use tools to assist

• Record/Journal as you go

• Reduce cognitive load

Acknowledge Biases Exist

February 17, 2015 – Columbus, Ohio

http://qaorthehighway.com/

Q&A

@justjoehere

Joseph Ours

www.linkedin.com/josephours

http://josephours.blogspot.com

Joseph.ours@centricconsulting.com