Post on 27-Mar-2015
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Learning to Become a Motivational Leader
2013 NASACT ConferenceBUD WRENN
PINNACLE CONSULTING & COACHING / TABLE GROUP CONSULTING PARTNERS
the table group consulting partners official providers of patrick lencioni content
KEYS TO A SUCCESSUL ORGANIZATION
the table group consulting partners official providers of patrick lencioni content
Products & ServicesStrategy
MarketTechnologyFinances
Technical Skills
High Clarity
Low Politics
Low Turnover
High MoraleFlexibility
Customer Sat
Smart Healthy
the table group consulting partners official providers of patrick lencioni content
THE BASIC FOUNDATIONAL NEED OF EVERY EMPLOYEE: THEIR WORKPLACE TO BE A
SAFE PLACE.
A safe place requires trust at its most foundational level.
the table group consulting partners official providers of patrick lencioni content
A CULTURE OF EMPLOYEE MOTIVATION
Organizational Health – Focus on
the Company…
Team Collaboration – Focus on others…
Employee Engagement – Focus on me…
Levels of Employee Motivation
the table group consulting partners official providers of patrick lencioni content
Levels of Employee Motivation
Foundational Level: Employee EngagementHigh levels of employee engagement help employees...
…become more willing to give up some of their individuality for the benefit of the larger organization.
…to appreciate the opportunities and benefits of working together.
…to see beyond themselves to the grander opportunities and goals of the business,
the table group consulting partners official providers of patrick lencioni content
Moving Beyond Myself: Team CollaborationA culture of team collaboration takes hold when….
… They understand the reality that a true team of qualified employees will make better decisions - They are willing to put their own energy, thinking and efforts into the service of the team
…Individual employees are getting their own needs for personal significance met.
the table group consulting partners official providers of patrick lencioni content
Cultural Objective: Organizational HealthThe employee shifts perspective toward the company goals and welfare, committing to ‘Organizational Health’. In healthy organizations…
… Goals are aligned with overall organizational direction.
… Teams strive to be cohesive and collaborative
the table group consulting partners official providers of patrick lencioni content
In healthy organizations…
… Principles of organizational health are driven into the human and technical systems, creating a sustainable culture of continuous improvement.
… Employees fully understand and take ownership of that direction.
… Leadership consistently communicates the organization’s direction,
the table group consulting partners official providers of patrick lencioni content
EMPLOYEE ENGAGEMENT – THE
COMPONENTS
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Understanding components of engagement helps managers…
…understand components on which they may be strong or week.
…take a targeted approach in engaging their employees
the table group consulting partners official providers of patrick lencioni content
Per Gallup, of the American workforce….
16% are actively disengaged.55% are not engaged.29% are actively engaged.
the table group consulting partners official providers of patrick lencioni content
Actively disengaged employees cost the American economy
$350B per year
the table group consulting partners official providers of patrick lencioni content
Three questions employees are asking….
- Who around here really knows me? - Is my work impacting the lives of others? - How am I doing?
the table group consulting partners official providers of patrick lencioni content
Preventing the Three Major Factors that Cause Job Misery
the table group consulting partners official providers of patrick lencioni content
ANONYMITY - The feeling that people get when they feel unknown or invisible at work.
Misery Factor #1
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The Key Questions
- Do I fit in here?
- Do others know me? - Who knows me?
the table group consulting partners official providers of patrick lencioni content
Anonymity is more about ‘others-identity’ of me.
the table group consulting partners official providers of patrick lencioni content
The major driving force affecting Anonymity: The Employee /
Manager Relationship
- There is often a direct relationship between the quality of this relationship and the feeling of
anonymity of the employee
the table group consulting partners official providers of patrick lencioni content
Dealing with Anonymity
… Adapt your own leadership style to ‘fit’ each employee
… Spend time to get to know your people – even outside work
the table group consulting partners official providers of patrick lencioni content
‘Getting to Know Your People’
1. If you could go back in time, what about your life would you change or do differently?
2. Other than parents or a spouse, who has been the greatest influence on your life and why?
3. How do you define success?
the table group consulting partners official providers of patrick lencioni content
the table group consulting partners official providers of patrick lencioni content
IRRELEVANCE - The sense that my work no real impact on the lives of others. If I don’t show up for work, or do my job well, it wouldn’t really matter to anyone.
Misery Factor #2
the table group consulting partners official providers of patrick lencioni content
The Key Questions
- Does my work matter to the company’s goals?
- Is my work impacting the lives of others? Who?
- Who do I help?
the table group consulting partners official providers of patrick lencioni content
Factors that Prevent Relevance
- Personal & work-related insecurities
the table group consulting partners official providers of patrick lencioni content
- Manager Insecurities
… Infatuation with ‘The Weeds”
… Inability to ‘let go’
the table group consulting partners official providers of patrick lencioni content
Dealing with Irrelevance
- Adapt your own leadership style to ‘fit’ each employee
- Spend time to get to know your people personally – even outside work
the table group consulting partners official providers of patrick lencioni content
Dealing with Irrelevance
- Demonstrate personal vulnerability: Come to grips with your own insecurities, strengths and your weaknesses, and deal transparently with them
- Get to know their strengths, personalities, etc. & help them leverage them
the table group consulting partners official providers of patrick lencioni content
the table group consulting partners official providers of patrick lencioni content
IMMEASUREMENT - the inability of an employee to assess his or her own level of contribution and success; a feeling of ambiguity about one’s own performance.
Misery Factor #3
the table group consulting partners official providers of patrick lencioni content
The Key Questions
- Will my manager honestly talk with me about how I’m doing?
- If I’m performing well, or not, what are the implications?
- Can I know how I’m doing?- How am I doing?
the table group consulting partners official providers of patrick lencioni content
To do well, good employees need….
- a manager relationship built on mutual accountability
- a strong sense of empowerment
- something meaningful to commit to
- a sense of control
the table group consulting partners official providers of patrick lencioni content
A major cause of Immeasurement:
- Lack of a clear, corporate definition of ‘accountability’.
the table group consulting partners official providers of patrick lencioni content
- Establish a clear mutual, corporate understanding of accountability with your people
Dealing with Immeasurement
the table group consulting partners official providers of patrick lencioni content
- Regularly check / update internal measurement systemsCommit to regular, high quality feedback with employees (not an afterthought)
Dealing with Immeasurement
the table group consulting partners official providers of patrick lencioni content
TEAM COLLABORATION – MAKING ENGAGEMENT
SUSTAINABLE
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A healthy team-based culture allows the employee to find achievement at a different level.
the table group consulting partners official providers of patrick lencioni content
1) Development of a ‘team health’ culture creates the most sustainable Employee Engagement
the table group consulting partners official providers of patrick lencioni content
2) Not just any collection of individuals is a “team”. An understanding of team goals and dynamics is critically important.
the table group consulting partners official providers of patrick lencioni content
2013 NASACT Conference