The Future of the Work Experience

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Transcript of The Future of the Work Experience

THE FUTURE OF THE WORK EXPERIENCELEANNE WALDALHEAD OF RESEARCH

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Head of ResearchLeanne Waldal

Major trends

Source: Probabilities: The Future of Employment, Carl Benedikt Fray & Michael A. Osborne, 2013;Employee counts: U.S. Bureau of Labor Statistics, 2014 data.

Computerization probability in the IT sector

100%

Computer Systems Analysts

Computer & Information Research ScientistsDatabase Administrators, Network & Computer Systems

AdministratorsComputer & Information Systems Managers, Operations Research

Analysts

Computer SupportSpecialists

Computer Programmers

Computer Occupations (All Other)

Software Developers (System Software)

Software Developers (Applications)

83%

31%

4%

Source: 2016 Economic Report of the President, transmitted to the Congress February 2016

100%

Probability of automation by an occupation’s hourly wage

< 20$ 20$ – 40$ > 40$

Varied & unstructured

Routine & structured

Projects & tasksPeople & relationships

Ambassador

Manager Executor

Creator

People work on many teams

Sales

Research Marketing

Design

Project Team

45% increasein 2013

of co-working spaces are used by large

companies

mobile workers in the world

Employees choose where they work

One day offices will be a thing of the past”Richard Branson

Flexible workforce

Flexible workforce Lowers employeerelated costs

Flexible workforce Attract andretain talent

Lowers employeerelated costs

Fragmentation is increasing rapidly

Q&A