The Future of the Work Experience

30
THE FUTURE OF THE WORK EXPERIENCE LEANNE WALDAL HEAD OF RESEARCH DROPBOX

Transcript of The Future of the Work Experience

Page 1: The Future of the Work Experience

THE FUTURE OF THE WORK EXPERIENCELEANNE WALDALHEAD OF RESEARCH

DROPBOX

Page 2: The Future of the Work Experience

HOUSEKEEPING•THE RECORDING AND SLIDES FOR TODAY’S PRESENTATION WILL BE MADE AVAILABLE ON CXWEEK.COM ALONG WITH OTHER CONTENT AND WEBINARS FROM THROUGHOUT THE WEEK

•PLEASE USE THE CHAT WINDOW TO SUBMIT QUESTIONS THROUGHOUT THE WEBINAR, WE WILL HAVE TIME DESIGNATED AT THE END FOR Q & A

• JOIN THE CONVERSATION ON TWITTER BY TWEETING @QUALTRICS USING #CXWEEK

Page 3: The Future of the Work Experience

Head of ResearchLeanne Waldal

Page 4: The Future of the Work Experience
Page 5: The Future of the Work Experience

Major trends

Page 6: The Future of the Work Experience
Page 7: The Future of the Work Experience

Source: Probabilities: The Future of Employment, Carl Benedikt Fray & Michael A. Osborne, 2013;Employee counts: U.S. Bureau of Labor Statistics, 2014 data.

Computerization probability in the IT sector

100%

Computer Systems Analysts

Computer & Information Research ScientistsDatabase Administrators, Network & Computer Systems

AdministratorsComputer & Information Systems Managers, Operations Research

Analysts

Computer SupportSpecialists

Computer Programmers

Computer Occupations (All Other)

Software Developers (System Software)

Software Developers (Applications)

Page 8: The Future of the Work Experience

83%

31%

4%

Source: 2016 Economic Report of the President, transmitted to the Congress February 2016

100%

Probability of automation by an occupation’s hourly wage

< 20$ 20$ – 40$ > 40$

Page 9: The Future of the Work Experience

Varied & unstructured

Routine & structured

Projects & tasksPeople & relationships

Ambassador

Manager Executor

Creator

Page 10: The Future of the Work Experience

People work on many teams

Page 11: The Future of the Work Experience

Sales

Research Marketing

Design

Page 12: The Future of the Work Experience

Project Team

Page 13: The Future of the Work Experience
Page 14: The Future of the Work Experience
Page 15: The Future of the Work Experience

45% increasein 2013

Page 16: The Future of the Work Experience

of co-working spaces are used by large

companies

mobile workers in the world

Page 17: The Future of the Work Experience

Employees choose where they work

Page 18: The Future of the Work Experience
Page 19: The Future of the Work Experience

One day offices will be a thing of the past”Richard Branson

Page 20: The Future of the Work Experience

Flexible workforce

Page 21: The Future of the Work Experience

Flexible workforce Lowers employeerelated costs

Page 22: The Future of the Work Experience

Flexible workforce Attract andretain talent

Lowers employeerelated costs

Page 23: The Future of the Work Experience

Fragmentation is increasing rapidly

Page 24: The Future of the Work Experience
Page 25: The Future of the Work Experience
Page 26: The Future of the Work Experience
Page 27: The Future of the Work Experience
Page 28: The Future of the Work Experience
Page 29: The Future of the Work Experience
Page 30: The Future of the Work Experience

Q&A