NetSupport DNA Mac Agent MDM configuration and deployment

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TechnicalDocument

Pre-requisites/assumptions

• AMDMspecificprofileisinstalledontotheMacdeviceandrelevantpermissionsgranted.• TheMacdeviceisenrolledintheMDMenvironment.• AMDMspecificClientapplicationisinstalledonthedevice.• TheuserisfamiliarwiththeMerakiwebinterface/configuration.• TheNetSupportDNAConsoleandSQLServerareinstalledonaWindowsmachine.• TheuserunderstandsAppleRemoteDesktop(ARD).• TheMacDNAAgenthasbeendownloadedfromwww.netsupportdna.comApple Remote Desktop

Remote installation Adding/deploying the applicationYouneedtoensurethesharingoptionsareenabledforremotemanagement.

1. SelectSystem Preferences–Sharing.2. Thetargetmachinesmusthavethefollowingthreeoptionsselected:

• FileSharing• RemoteLogin• RemoteManagement.

3. SelecttheDNAMacAgentapplicationandsendtothedesktopoftheARDmachine.4. OpenRemoteDesktopfromtheLaunchpad.5. SelectthemachinesyouwouldliketoinstalltheDNAMacAgentonto.6. Youcansearchformachinesusinganyoftheoptionsshowninthescreenshotbelow.

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7. SelecttherequiredmachinesandclickCopy.

8. TheCopyItemspagewillappear.DragoraddtheDNAMacAgentinstallationapplicationintotheItemstocopybox.

Place items in: Ensurethisissettothe/Users/SharedfilelocationasthisisaccessibletoallusersthatlogintoaMac.Itisalsoaccessiblewhileusersareloggedoff.

If an item already exists:Selecttheapplicableoption.

Set item ownership to:ThisoptionneedstobesettoInherit from destination folder.

SelectanyotherrelevantoptionsandclickCopy.

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9. SelectUNIX.

10. IntheUNIXCommandCentre,enterthefollowingcommand:

/bin/bashcd/Users/Shared/cd“NetSupportDNAAgentInstaller.app”cd./Contents/Resources/./quickinstaller.sh10.20.0.95en

Theformatfortheabovecommandis:

\...Installer.app=Thecurrentappname../quickinstaller.sh=Runstheinstallerscript.10.20.0.95=IPaddressoftheNetSupportDNAServer./en=InstalltheEnglishlanguagepack./de=InstalltheGermanlanguagepack./es=InstalltheSpanishlanguagepack./it=InstalltheItalianlanguagepack.

11. Oncethecommandhasbeenentered,pressSend.12. ThedefaultpathfortheinstallisApplications/NetSupport/NetSupportDNA/SystemAgent.13. Thecommandhasnowbeensenttoallselectedmachines.YouneedtochecktheARDtomakesurethere

werenoerrors.14. ThemachineswillrestartandtheDNAAgentswillhavebeensuccessfullyinstalled.

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Cisco Meraki

Adding/deploying the application1. LogintoyourMerakiinterfaceandchooseSystems Manager –Apps.

2. SelectAdd an app,choosemacOS,selecttheCustom appoptionandclickNext.

3. Enterthenameoftheapplication,“NetSupportDNAAgentInstaller.app”andanyotherrequiredinformation.IntheSourcesection,addtheDNAMacAgentinstallationapplication(.DMGfile)youcopiedearlier.

4. IntheDetailssection,completeanysettingsyourequire,setthescopeofdevicesyouwanttheapplicationinstalledontoandclickSave.

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5. Applicationswillautomaticallyinstallifconfiguredtodoso,buttheusercanforceinstallationagainfromtheSystemsManager–Appstabifrequired.

6. SelectPush to all in scopeorPush to missing.7. CheckthattheinstallerAgenthasbeenaddedintotheApplicationsfolder.8. GototheCommandLineandselectallmachinesyouwanttoinstalltheDNAMacAgentontoandrunthe

command(seebelow).TheserverIPaddresswillneedtobechangedtomatchyourserverIPaddress(redtext),youcanalsochangetheinstallationlocation,languageandthewebsiteitnavigatesto(bluetext).

Command textShort command InstallsinApplications/NetSupportanddirectstoNetSupportDNAwebsite:

cd/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/;/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/quickinstaller.sh10.20.0.95en

Long command Tochangetheinstallationlocationandwebsite:

/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/installer.sh/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/10.20.0.95/Applications/NetSupport/NetSupportDNA/SystemAgentenhttp://www.netsupportdna.com

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Uninstalling in Apple Remote Desktop1. SelectthedeviceyouwouldliketouninstalltheNetSupportDNAAgentfrom.2. RunthefollowingcommandinUNIXasarootuser:

/bin/bashcd/Users/Shared/cd“NetSupportDNAAgentInstaller.app”cd./Contents/Resources/./uninstaller.sh./Applications/NetSupport/NetSupportDNA/SystemAgent

Ifyouhaveinstalledthistoadifferentlocation,theredtextwillneedamending.

Uninstalling in Meraki 1. GototheCommandLine.2. Selectalldevicesyouwanttoremoveitfrom.3. Runthefollowingcommand,thiswillneedtobechangedifyouinstalledtoadifferentlocation:

/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources/uninstaller.sh/Applications/NetSupport\DNA\Agent\Installer.app/Contents/Resources//Applications/NetSupport/NetSupportDNA/SystemAgent

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Mac OS 10.14 – custom configurationWithMacOS10.14,Applehaveintroducedextrasecurityprotectionforyourprivatedata.Usersarenowaskedtograntpermissiontoapplicationsbeforetheycanrunoraccesscertaincontentonyoursystem.

IfauserdoesnotgrantpermissiontotheNetSupportDNAMacAgent,certainfeatureswithinthesoftwarewillnotoperateasexpectedsuchasInternetMeteringorviewinganAgent.

Forsystemsadministrators,wehavecreatedacustomconfigurationwhichcanbeappliedsousersdonothavetoacceptpermissionsmultipletimesorwhenanewusersignsintoasharedmachine.ThisconfigurationcanbeassignedtodevicesenrolledinanMDMenvironment.

Onceacustomconfiguration/profilehasbeensenttothedevice,itcanbeviewedonadevicebyloggingintoauseraccount,openingSystem PreferencesandselectingProfiles.

Thecustomconfigurationfilecanbefoundat:

Cisco Meraki1. SelectSystems Manager –Settings.2. SelectAdd Profile.3. ChooseUpload custom Apple profileandclickContinue.4. SelecttheUpload a .mobileconfig fileoptionandnavigatetothelocationofthe

NetSupportDNASecurityProfile.mobileconfigfile.5. Configureanyotheroptionsonthepagewhichyourequire,e.g.Allow users to remove this profile.6. Adjustyourscopetochoosewhichdevicesreceivethecustomconfiguration.7. ClickSave.