Post on 22-Jan-2018
Supercharging eLearning with Digital MotivationUsing real-time performance data to trigger continuous learningRoni Floman, VP Marketing, GamEffective
AT-A-GLANCE
• Next-Gen Performance Management and eLearning
• Tie learning to performance – integrated with any (rich)
performance data
• Support continuous learning
• Meaningful gamification, not game-based
• Bring L&D to the performance table
• SaaS based, mobile & desktop
• Tier-one customers: inbound, inside-sales
HR SOFTWARE IS RAPIDLY TRANSFORMING
A system of engagement and not a system of record:
The daily check-in, productivity
The performance review delivers zero value:
HCM is broken
TYING PERFORMANCE AND LEARNING
Performance management:
goal setting, real time, not tied to compensation
Learning:
Micro-learning focus, on the job and mobile, drive
engagement
TIME FOR DEFINTIONS: A GAME AT WORK?
Karl Kapp:
“Using game-based mechanics, aesthetics and game thinking to engage people, motivate action, promote learning, and solve problems”
INTRINSIC DRIVE: COMPETE AGAINST YOURSELF
A FITNESS TRACKER FOR WORK
DAILY DOSE OF LEARNING
• Unlock the potential of spaced repetition & retrieval practice
• Push with digital motivation
• Strong communications potential
• 90% engagement
MICROSOFT CONSUMER SUPPORT SERVICES
• 12 BPO Vendors
• 45 global locations
• 7 languages
• 20,000 users
• 90% engagement
DAILY DOSE IN PRACTICE
• Re-use existing content
• Radically cut time-to-launch
• Shorten and simplify• A quiz
• A simulation
• Blended sessions with links
SUBSCRIPTION LEARNING
• Spaced repetitions
• Retrieval practice
• Quizzes and “question banks” –easy and effective
THREADED LEARNING
Continuous messaging and activities keep an open line of communication while playing and learning
SWITCHING FROM PLAY TO LEARN
• Simulation for practicing integrative competencies
• Play/Experience vs. Learn based on • Knowledge assessment
• Trainee’s choice
A DIFFERENT THREAD EVERY DAY
Combine several threads for daily engagement
90% is achievable!
PERFORMANCE IS A CONTENT DRIVER
• Tie KPIs to learning• Boosters
• Next Best Action
• Context, just-in-time
FEEDBACK, CONFIDENCE, MEASUREMENT
Tie learning to performance with additional data points
GET THE MOST FROM EACH TOOL
MEASURE
• Measure, analyze and optimize
• Learning funnel
• Problem questions
• Proficiency, productivity and competence
An unparalleled view into employee competence, productivity and proficiency
CITY - Learning & onboarding SCAVENGER - Knowledge & training
ZOMBIES - Learning RACE - Performance
NARRATIVES
A powerful metaphor, deep gamification
REPLACING THE LMS?
Strong customer interest: search, catalogue
MICROSOFT CONSUMER SUPPORT SERVICES
• 12 BPO Vendors
• 45 global locations
• 7 languages
• 20,000 users
• 90% engagement
THE EMPLOYEE LEARNING & PERFORMANCE LIFECYCLE
Newbie• Onboarding
• Learning Narrative
Novice• Weighted
performance
• Race
• Repetition
Master• Full Performance
• Reinforce learning
• Race
LARGEST CREDIT UNION IN US
APPLICATION:
• Use gamification to drive onboarding and on-going learning for employees in financial services
ROI
• 85% learning completion rates compared to miniscule completion of learning beforehand
NARRATIVE
• City Building
INTEGRATION
• SumTotal
WE’RE DIFFERENT
• Micro-learning tied to performance metrics
• Rich performance metrics
• Meaningful gamification
• Flexible content creation
• Integrations and ease of use
Thank you
A New Way of Managing Employees
Goals, real-time feedback and recognition
Personal Goals
Personalized targets & benchmarks
understand
Feedback
A real-time fitness tracker for work
Gamification
Engagement, social proof and fun
Learning
In-class and on-the-job
MIND THE GAPS –KNOWLEDGE GAPS
Change performance by changing behaviors
• Think about the most significant behavior change needed (e.g. safety)
• Avoid meaningless or trivial content
PERSONALIZE AND ADAPT• Align with player goals and
expected knowledge
• Personal learning paths • Based on role
• Actual performance
• Profile and needs
• Time
• Adapt where possible