SPARDA Bank—Deploys social CRM software to improve service and enhance cross-selling and up-selling.

Boosts staff knowledgeof products and customers through more efficient information sharing

"Our suite of social CRM tools improved internal creativity, efficiency, information sharing and collaboration."

—Dr. Carl Hofrichter, CEO of SPARDA Bank

Improves processesdue to more effective internal communications and collaboration

Increases revenuefrom cross-selling and up-selling due to better knowledge of each customer’s needs.

BankingIBM Software

The transformation: Using mostly email for collaboration, SPARDA’s employees struggled to share processes and knowledge and lacked understanding of customers. Safebook social CRM software from IBM Business Partner INTRANET Software & Consulting GmbH provided a complete more view of customers and greatly improved internal collaboration.

Solution componentsSoftware• IBM® Domino® Designer 8.5• IBM XWork Server• Safebook from INTRANET Software & Consulting GmbHBusiness Partner• INTRANET Software & Consulting GmbH

EPP14088-USEN-00