Post on 27-Mar-2015
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FastFactsFeature Presentation
September 19, 2012
To dial in, use this phone number and participant code…
Phone number: 888-651-5908 Participant code: 182500
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You must have a sound card
You must have headphones or computer speakers
© 2012 The Johns Hopkins University. All rights reserved.
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Today’s TopicWe’ll be taking a look at…
The Gallup Engagement Survey- How to access, interpret, and act on your results
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Today’s PresenterHeather Mason Williams, Senior Organization Development ConsultantNina Karp, Research Data Analyst
Place picture of Presenter Name
here
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Session Segments
PresentationHeather and Nina will address the Gallup Engagement survey.During Heather and Nina's presentation, your phone will be muted.
Q&AAfter the presentation, we’ll hold a Q&A session. We’ll open up the phone lines, and you’ll be able to ask questions. Heather and Nina will answer as many of your questions as time allows.
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Contact Us
If you would like to submit a question during the presentation or if you’re having technical difficulties, you can email us at: fastfacts@jhu.eduYou can also send us an instant message!
GoogleTalk – HopkinsFastFacts@gmail.comAOL Instant Messenger – HopkinsFastFactsMSN – FastFacts@jhu.edu
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Survey
SurveyAt the end of this FastFacts session, we’ll ask you to complete a short survey. Your honest comments will help us to enhance and improve future FastFacts sessions.
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How To View Full Screen
Click Here
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The Gallup Engagement Survey-How to access, interpret, and act on your
results
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Agenda
Define EngagementValidating the Q12How to access your reportHow to read your reportReview the 4 steps of Priority Outcome Action Plan
DiscussSelectPlanFollow –Up
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What’s the best moment you’ve ever had at work ?
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How did you feel during your best moment at work?
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Q1. I know what is expected of me at work.Q2. I have the materials and equipment I need to do my work right.Q3. At work, I have the opportunity to do what I do best every day.Q4. In the last seven days, I have received recognition or praise for doing good
work.Q5. My supervisor, or someone at work, seems to care about me as a person.Q6. There is someone at work who encourages my development.Q7. At work, my opinions seem to count.Q8. The mission or purpose of my organization makes me feel my job is
important.Q9. My associates or fellow employees are committed to doing quality work.Q10. I have a best friend at work.Q11. In the last six months, someone at work has talked to me about my
progress.Q12. This last year, I have had opportunities at work to learn and grow.
Team Engagement – Q12®
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Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
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Gallup Engagement Hierarchy
Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
Slide 14What’s the Most Important
Question?
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Q1. I know what is expected of me at work.Q2. I have the materials and equipment I need to do my work right.Q3. At work, I have the opportunity to do what I do best every day.Q4. In the last seven days, I have received recognition or praise for doing good
work.Q5. My supervisor, or someone at work, seems to care about me as a person.Q6. There is someone at work who encourages my development.Q7. At work, my opinions seem to count.Q8. The mission or purpose of my organization makes me feel my job is
important.Q9. My associates or fellow employees are committed to doing quality work.Q10. I have a best friend at work.Q11. In the last six months, someone at work has talked to me about my
progress.Q12. This last year, I have had opportunities at work to learn and grow.
Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
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Why these questions?
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More productive workgroups
High ratingLow rating
Poor Question“I receive recognition.”
Less productive workgroups
Low rating
Great Question“In the last seven days, I have received recognition or praise for doing good work.”
Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
High rating
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Validating the Q12
Analysis of: 955,905 employees 32,394 business
units 152 organizations 44 industries 26 countries
Correlations of Q12 to: absenteeism turnover/retention employee theft safety quality customer metrics productivity budgetary goals
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Validating the Q12
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-37%
-27%
-49%
12%18% 16%
-70%
-60%
-50%
-40%
-30%
-20%
-10%
0%
10%
20%
30%
Difference between top- and bottom-engagement quartiles
Absenteeism
TheftSafety
Incidents
CustomerMetrics
Productivity Budget Performance
Copyright © 2009 Gallup, Inc. All rights reserved.
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Accessing your reportTo access the website, just log into http://my.johnshopkins.edu and click on the Gallup Online icon in the left margin.
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Accessing your report
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Accessing your report
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Accessing the report of someone who reports to you
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Reading your report: cover
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Reading your report: page 1
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Understanding the scale
54
321
No!
Yes!
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Reading your report: page 2
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Reading your report: page 2
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Reading your report: pages 3-6
Your direct reports
Your rollup OR your manager’s rollup
The entire university
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Variations
If you have fewer than 10 direct reports…
If you have fewer than 5 direct reports…
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If you have managers who report to you…
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Rollup report: cover
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Rollup report: page 3-6
Your rollup (everyone who reports to you AND
everyone who reports to them)
Your manager’s rollup (includes your rollup)
The entire university
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4 Steps of Priority Outcome Action Plan
I. Discuss
II. Select
III. Plan
IV. Follow – Up
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Priority Outcome Action Planning
I. Discuss
Set the stage for the team where the focus of the session is…. 1. To choose a specific Priority Outcome
either a specific challenge, opportunity or project.
2. Select two relevant Q12 items.
3. And to craft an Action Plan thatattacks all three.
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Priority Outcome Action Planning
II. Select
1. Choose the Priority Outcome – the challenge, opportunity, or project on which your Team will focus.
2. Use the Q12 Survey Results to pick two questions most relevant to the selected business-related outcome
3. Divide the team into two sub-groups with each sub-group focusing on one of the two Q12 items.
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Priority Outcome Action Planning
III. Plan – Instructions for Each Group
1. Brainstorm barriers to engagement for their chosen element (i.e. why wasn’t the score on the chosen engagement element higher?). The barriers should be relevant to the business outcome they selected.
2. Brainstorm potential action items to attack the these barriers.
3. Choose the two best action items.4. Modify the two selected action items so that
they meet the SMARTS criteria.
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Move From Dialogue to Action: Make Sure Your Action Items Have SMARTS
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Priority Outcome Action Planning
III. Plan – Instructions for Each Group- Cont.
5. Present out the finalized action items for the other sub-group to make suggestions
6. Document the action items in the Gallup Online system (see help sheet).
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Priority Outcome Action PlanningIV. Follow-Up
In regular monthly meeting, as one agenda item taking no more than 10 minutes, the manager should….
1. Passes out a copy of the documented Priority Outcome Action Plan to everyone
2. Asks the Team, “Did we do what we said we were going to do?”
3. Asks the Team, “Did it make any difference whatsoever?”
4. Then the Team should make any necessary adjustments to the action plan.
5. Repeat monthly
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Special Situations for Action Planning
My team is new and we don’t have survey results that represent our team I only have three direct reports and I didn’t get survey results. How can I Action Plan with my team?I have a very large team. How do I Action Plan with them?
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Conclusion
Define EngagementValidating the Q12How to access your reportHow to read your reportReview the 4 steps of Priority Outcome Action Plan
DiscussSelectPlanFollow –Up
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We’re going to open the phone lines now!
There will be a slight pause, and then a recorded voice will provide instructions on how to ask questions over this conference call line.
We’ll be answering questions in the order that we receive them.
We’ll also be answering the questions that were emailed to us during the presentation.
If there’s a question that we can’t answer, we’ll do some research after this session, and then email the answer to all participants.
Q&A
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Thank You!
Thank you for participating!We would love to hear from you.
Are there certain topics that you would like us to cover in future FastFacts sessions?Would you like to be a FastFacts presenter?Please email us at: fastfacts@jhu.edu
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Survey
Before we close, please take the time to complete a short survey.Your feedback will help us as we plan future FastFacts sessions.Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/
Thanks again!