Slide 1 FastFacts Feature Presentation September 19, 2012 To dial in, use this phone number and...
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Slide 1 FastFacts Feature Presentation September 19, 2012 To dial in, use this phone number and participant code… Phone number: 888-651- 5908 Participant code: 182500 To participate via VoIP… You must have a sound card You must have headphones or computer speakers © 2012 The Johns Hopkins University. All rights reserved.
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Transcript of Slide 1 FastFacts Feature Presentation September 19, 2012 To dial in, use this phone number and...
Slide 1
FastFactsFeature Presentation
September 19, 2012
To dial in, use this phone number and participant code…
Phone number: 888-651-5908 Participant code: 182500
To participate via VoIP…
You must have a sound card
You must have headphones or computer speakers
© 2012 The Johns Hopkins University. All rights reserved.
Slide 2
Today’s TopicWe’ll be taking a look at…
The Gallup Engagement Survey- How to access, interpret, and act on your results
Slide 3
Today’s PresenterHeather Mason Williams, Senior Organization Development ConsultantNina Karp, Research Data Analyst
Place picture of Presenter Name
here
Slide 4
Session Segments
PresentationHeather and Nina will address the Gallup Engagement survey.During Heather and Nina's presentation, your phone will be muted.
Q&AAfter the presentation, we’ll hold a Q&A session. We’ll open up the phone lines, and you’ll be able to ask questions. Heather and Nina will answer as many of your questions as time allows.
Slide 5
Contact Us
If you would like to submit a question during the presentation or if you’re having technical difficulties, you can email us at: [email protected] can also send us an instant message!
GoogleTalk – [email protected] Instant Messenger – HopkinsFastFactsMSN – [email protected]
Slide 6
Survey
SurveyAt the end of this FastFacts session, we’ll ask you to complete a short survey. Your honest comments will help us to enhance and improve future FastFacts sessions.
Slide 7
How To View Full Screen
Click Here
Slide 8
The Gallup Engagement Survey-How to access, interpret, and act on your
results
Slide 9
Agenda
Define EngagementValidating the Q12How to access your reportHow to read your reportReview the 4 steps of Priority Outcome Action Plan
DiscussSelectPlanFollow –Up
Slide 10
10
What’s the best moment you’ve ever had at work ?
Slide 11
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How did you feel during your best moment at work?
Slide 12
Q1. I know what is expected of me at work.Q2. I have the materials and equipment I need to do my work right.Q3. At work, I have the opportunity to do what I do best every day.Q4. In the last seven days, I have received recognition or praise for doing good
work.Q5. My supervisor, or someone at work, seems to care about me as a person.Q6. There is someone at work who encourages my development.Q7. At work, my opinions seem to count.Q8. The mission or purpose of my organization makes me feel my job is
important.Q9. My associates or fellow employees are committed to doing quality work.Q10. I have a best friend at work.Q11. In the last six months, someone at work has talked to me about my
progress.Q12. This last year, I have had opportunities at work to learn and grow.
Team Engagement – Q12®
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Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
Slide 13
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Gallup Engagement Hierarchy
Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
Slide 14What’s the Most Important
Question?
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Q1. I know what is expected of me at work.Q2. I have the materials and equipment I need to do my work right.Q3. At work, I have the opportunity to do what I do best every day.Q4. In the last seven days, I have received recognition or praise for doing good
work.Q5. My supervisor, or someone at work, seems to care about me as a person.Q6. There is someone at work who encourages my development.Q7. At work, my opinions seem to count.Q8. The mission or purpose of my organization makes me feel my job is
important.Q9. My associates or fellow employees are committed to doing quality work.Q10. I have a best friend at work.Q11. In the last six months, someone at work has talked to me about my
progress.Q12. This last year, I have had opportunities at work to learn and grow.
Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
Slide 15
Why these questions?
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More productive workgroups
High ratingLow rating
Poor Question“I receive recognition.”
Less productive workgroups
Low rating
Great Question“In the last seven days, I have received recognition or praise for doing good work.”
Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.
High rating
Slide 16
Validating the Q12
Analysis of: 955,905 employees 32,394 business
units 152 organizations 44 industries 26 countries
Correlations of Q12 to: absenteeism turnover/retention employee theft safety quality customer metrics productivity budgetary goals
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Slide 17
Validating the Q12
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-37%
-27%
-49%
12%18% 16%
-70%
-60%
-50%
-40%
-30%
-20%
-10%
0%
10%
20%
30%
Difference between top- and bottom-engagement quartiles
Absenteeism
TheftSafety
Incidents
CustomerMetrics
Productivity Budget Performance
Copyright © 2009 Gallup, Inc. All rights reserved.
Slide 18
Accessing your reportTo access the website, just log into http://my.johnshopkins.edu and click on the Gallup Online icon in the left margin.
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Slide 19
Accessing your report
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Slide 20
Accessing your report
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Slide 21
Accessing the report of someone who reports to you
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Slide 22
Reading your report: cover
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Slide 23
Reading your report: page 1
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Slide 24
Understanding the scale
54
321
No!
Yes!
Slide 25
Reading your report: page 2
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Slide 26
Reading your report: page 2
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Slide 27
Reading your report: pages 3-6
Your direct reports
Your rollup OR your manager’s rollup
The entire university
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Slide 28
Variations
If you have fewer than 10 direct reports…
If you have fewer than 5 direct reports…
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Slide 29
If you have managers who report to you…
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Slide 30
Rollup report: cover
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Slide 31
Rollup report: page 3-6
Your rollup (everyone who reports to you AND
everyone who reports to them)
Your manager’s rollup (includes your rollup)
The entire university
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Slide 32
4 Steps of Priority Outcome Action Plan
I. Discuss
II. Select
III. Plan
IV. Follow – Up
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Slide 33
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Priority Outcome Action Planning
I. Discuss
Set the stage for the team where the focus of the session is…. 1. To choose a specific Priority Outcome
either a specific challenge, opportunity or project.
2. Select two relevant Q12 items.
3. And to craft an Action Plan thatattacks all three.
Slide 34
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Priority Outcome Action Planning
II. Select
1. Choose the Priority Outcome – the challenge, opportunity, or project on which your Team will focus.
2. Use the Q12 Survey Results to pick two questions most relevant to the selected business-related outcome
3. Divide the team into two sub-groups with each sub-group focusing on one of the two Q12 items.
Slide 35
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Priority Outcome Action Planning
III. Plan – Instructions for Each Group
1. Brainstorm barriers to engagement for their chosen element (i.e. why wasn’t the score on the chosen engagement element higher?). The barriers should be relevant to the business outcome they selected.
2. Brainstorm potential action items to attack the these barriers.
3. Choose the two best action items.4. Modify the two selected action items so that
they meet the SMARTS criteria.
Slide 36
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Move From Dialogue to Action: Make Sure Your Action Items Have SMARTS
Slide 37
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Priority Outcome Action Planning
III. Plan – Instructions for Each Group- Cont.
5. Present out the finalized action items for the other sub-group to make suggestions
6. Document the action items in the Gallup Online system (see help sheet).
Slide 38
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Priority Outcome Action PlanningIV. Follow-Up
In regular monthly meeting, as one agenda item taking no more than 10 minutes, the manager should….
1. Passes out a copy of the documented Priority Outcome Action Plan to everyone
2. Asks the Team, “Did we do what we said we were going to do?”
3. Asks the Team, “Did it make any difference whatsoever?”
4. Then the Team should make any necessary adjustments to the action plan.
5. Repeat monthly
Slide 39
Special Situations for Action Planning
My team is new and we don’t have survey results that represent our team I only have three direct reports and I didn’t get survey results. How can I Action Plan with my team?I have a very large team. How do I Action Plan with them?
Slide 40
Conclusion
Define EngagementValidating the Q12How to access your reportHow to read your reportReview the 4 steps of Priority Outcome Action Plan
DiscussSelectPlanFollow –Up
Slide 41
We’re going to open the phone lines now!
There will be a slight pause, and then a recorded voice will provide instructions on how to ask questions over this conference call line.
We’ll be answering questions in the order that we receive them.
We’ll also be answering the questions that were emailed to us during the presentation.
If there’s a question that we can’t answer, we’ll do some research after this session, and then email the answer to all participants.
Q&A
Slide 42
Thank You!
Thank you for participating!We would love to hear from you.
Are there certain topics that you would like us to cover in future FastFacts sessions?Would you like to be a FastFacts presenter?Please email us at: [email protected]
Slide 43
Survey
Before we close, please take the time to complete a short survey.Your feedback will help us as we plan future FastFacts sessions.Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/
Thanks again!
