Six Sigma Training Part-2Quality & Development Work

Presented By:Khondoker Shafiqul Islam UllashAM-RFL-RPL-OP Shine & Tunerfl936@rflgroupbd.com

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Six sigma Part-1 Review

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Six sigma Part-1 Review

2.SIX SIGMA METHODILOGY: Starts from DMAIC

DMAIC

D = Define: Define the problem

M = Measure: Measure the gap, listen to the process

A = Analyze: Analyze data to determine root causes

I = Improve: Improve the process – Implement the solution

C = Control: Control the process, standardize, and document – Sustain the gains

Six sigma Part-1 Review

07. VOICE OF THE CUSTOMER (VOC): The “voice of the customer” (VOC) is a process used to capture the

requirements/feedback from the customer (internal or external) to provide the customers with the best in class service/product quality.

This process is all about being proactive and constantly innovative to capture the changing requirements of the customers with time.

The “voice of the customer” is the term used to describe the stated and unstated needs or requirements of the customer.

SIX SIGMA

The voice of the customer can be captured in a variety of ways:

• Direct discussion or interviews, • Surveys, • Focus groups, • Customer specifications, • Observation, • Warranty data, • Field reports, • Complaint logs, etc.

SIX SIGMA8.PDCA: (Plan–Do–Check–Act) is an iterative four-step management method used in business for the control and continuous improvement of processes and products. It is also known as the Deming wheel or Shewhart wheel. The idea is to use the project charter itself as a guideline to managing the project, meeting deliverables etc.

1 T Transportation2 I Inventory 3 M Motion 4 W Waiting

5 O Overproduction 6 O Over processing 7 D Defects/Correction

9. TIMWOOD

Taking Files to another person, Going to get signatures, Wasted time due to unneeded product and material movement

Unnecessary movement, searching for Files, continually searching for materials, tools, supplies, etc.

Customer Response, machines, operators, raw materials, information, maintenance etc.

Over production is manufacturing more product than the customer requested

Over processing is doing more to the product than the customer requested

Rework, missing information, not meeting specs errors, scrap, rework, non-conformance

Making a signal system when the stock qty. is geting Low

KANBAN Video

5SSort

Set in OrderShineStandardiseSustain

5SVideo

Bottle Neck

P-1Capacity 90 PCS

P-3 C30 pcs P-4Capacity

90pcs

P-2C. 45pcs

P-2C. 45pcs

P-3 C30pcs

P-3 C30 pcs

P-1Capacity 90 PCS

aP-4Capacity

90pcsP-2

C. 45pcs P-3 C30pcs Final Product30Pcs

Final Product90Pcs

Six sigma Part-3 Cont.