Post on 10-Aug-2020
Business Value ofServiceNow for Healthcare OrganizationsInterviewed healthcare organizations reported using ServiceNow to provide more e�icient, automated, and e�ective service management capabilities to their caregiving operations, drivingvalue by freeing up caregiver time and positioning them to best serve patients. IDC projects that these e�iciencies and improvements in service management and care will yield significant value that will result in an average 5-year ROI of 390% for interviewed healthcare organizations.
Key Results
Payback period
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© 2019 IDC. www.idc.com
Other Key Service Management KPIs
Message from the Sponsor
8 months
���������������“Across the board, ServiceNow is helping us optimize how we deliver care. We are using the sta� we have to solve problems and not add additional headcount. . . Automation with ServiceNow is helping us do this."
Service Management Team E�iciencies with ServiceNow
Impact on Caregiving and Healthcare Operations
390%$586,0005-year ROI
32% more caregivers per service management team member
in discounted 5-year bene�ts per 100 caregivers
97%
Before/WithoutServiceNow
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ServiceNow
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(Car
egiv
ers
per
ITS
M F
TE)
Incident Management22% more e�icient
Overall ITSM24% more e�icient
Problem Management
26% more e�icient
Change Management
28% more e�icient
26% faster to resolve incidents
To access the full Business Value of ServiceNow for Healthcare Organizations white paper, please visit www.servicenow.com/lpwhp/idc-the-business-value-of-servicenow-for-healthcare-organizations.html
11 hoursProductive time saved per year per physician
4 hoursProductive time saved per year per nurse
26% faster to handle per change23% HR impact, faster to full productivity, new employees
20% higher productivity, a�ected compliance teams
42% less sta� time per service request
32% less time to handle per problem
24% more incidents identified
21% more e�icient helpdesk teams