ServiceNow for Healthcare Snapshot v4 · Business Value of ServiceNow for Healthcare Organizations...
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Business Value of ServiceNow for Healthcare Organizations Interviewed healthcare organizations reported using ServiceNow to provide more efficient, automated, and effective service management capabilities to their caregiving operations, driving value by freeing up caregiver time and positioning them to best serve patients. IDC projects that these efficiencies and improvements in service management and care will yield significant value that will result in an average 5-year ROI of 390% for interviewed healthcare organizations. Key Results Payback period © 2019 IDC. www.idc.com Other Key Service Management KPIs Message from the Sponsor 8 months “Across the board, ServiceNow is helping us optimize how we deliver care. We are using the staff we have to solve problems and not add additional headcount. . . Automation with ServiceNow is helping us do this." Service Management Team Efficiencies with ServiceNow Impact on Caregiving and Healthcare Operations 390% $586,000 5-year ROI 32% more caregivers per service management team member in discounted 5-year benefits per 100 caregivers 97% Before/Without ServiceNow With ServiceNow (Caregivers per ITSM FTE) Incident Management 22% more efficient Overall ITSM 24% more efficient Problem Management 26% more efficient Change Management 28% more efficient 26% faster to resolve incidents To access the full Business Value of ServiceNow for Healthcare Organizations white paper, please visit www.servicenow.com/lpwhp/idc-the-business-value-of-servicenow-for-healthcare-organizations.html 11 hours Productive time saved per year per physician 4 hours Productive time saved per year per nurse 26% faster to handle per change 23% HR impact, faster to full productivity, new employees 20% higher productivity, affected compliance teams 42% less staff time per service request 32% less time to handle per problem 24% more incidents identified 21% more efficient helpdesk teams
Transcript of ServiceNow for Healthcare Snapshot v4 · Business Value of ServiceNow for Healthcare Organizations...
Business Value ofServiceNow for Healthcare OrganizationsInterviewed healthcare organizations reported using ServiceNow to provide more e�icient, automated, and e�ective service management capabilities to their caregiving operations, drivingvalue by freeing up caregiver time and positioning them to best serve patients. IDC projects that these e�iciencies and improvements in service management and care will yield significant value that will result in an average 5-year ROI of 390% for interviewed healthcare organizations.
Key Results
Payback period
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© 2019 IDC. www.idc.com
Other Key Service Management KPIs
Message from the Sponsor
8 months
���������������“Across the board, ServiceNow is helping us optimize how we deliver care. We are using the sta� we have to solve problems and not add additional headcount. . . Automation with ServiceNow is helping us do this."
Service Management Team E�iciencies with ServiceNow
Impact on Caregiving and Healthcare Operations
390%$586,0005-year ROI
32% more caregivers per service management team member
in discounted 5-year bene�ts per 100 caregivers
97%
Before/WithoutServiceNow
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ITS
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Incident Management22% more e�icient
Overall ITSM24% more e�icient
Problem Management
26% more e�icient
Change Management
28% more e�icient
26% faster to resolve incidents
To access the full Business Value of ServiceNow for Healthcare Organizations white paper, please visit www.servicenow.com/lpwhp/idc-the-business-value-of-servicenow-for-healthcare-organizations.html
11 hoursProductive time saved per year per physician
4 hoursProductive time saved per year per nurse
26% faster to handle per change23% HR impact, faster to full productivity, new employees
20% higher productivity, a�ected compliance teams
42% less sta� time per service request
32% less time to handle per problem
24% more incidents identified
21% more e�icient helpdesk teams
