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TSIA Benchmark Key Trends

Service Revenue Generation

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TSIA Membership Offers the Unique Opportunity…

…to benchmark against industry peers so you can identify your strengths and pinpoint where you need improvements.

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Here’s a look at 4 key research trends from TSIA’s Service Revenue Generation Benchmark Study that can help you make incremental improvements to your business.

3

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Key Research Trend #1

of total company revenue is represented as support contract revenue.

Source: TSIA 2016 SRG Benchmark Survey

43%For Enterprise Application Software Companies…

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Key Research Trend #2

of total company revenue is represented as support contract revenue.

Source: TSIA 2016 SRG Benchmark Survey

18%For Hardware & Equipment Companies…

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Key Research Trend #3

of companies deploy Support Sales Specialists to assist sales teams with selling new support contracts at the point of technology sale.

Source: TSIA 2016 SRG Benchmark Survey

58%

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Key Research Trend #4

of companies deploy dedicated renewal teams to optimize renewal rates on a lower cost structure.

Source: TSIA 2016 SRG Benchmark Survey

80.2%

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Benchmark your service revenue generation…

…with TSIA, and let us show you the proven path to success.

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© Copyright 2016 Technology Services Industry AssociationSource: 2016 TSIA Service Revenue Generation Benchmark Study

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