Post on 22-Aug-2014
description
SEE PLATFORM DESIGN THINKING & GOVERNMENT
ANNA WHICHER | PDR / CARDIFF MET.RIGA, 14 MAY 2014
• What is design thinking?• Examples• Why use design thinking in government?• Design thinking and HR• Using the tools
Design thinking is a set of methods that puts the user at the heart of the process and
can be used across the private and public sectors.
WHAT IS DESIGN THINKING?
WHAT IS DESIGN?
Examples
USER EXPERIENCE
USER EXPERIENCE
USER EXPERIENCE
USER EXPERIENCE
USER EXPERIENCE
USER EXPERIENCE
Why use design thinking in
government?
User needs are an effective route to efficiency. By designing a
service or policy around them, you can mitigate risk and cut
costs.
DESIGN THINKING & GOVERNMENT
WHY USE DESIGN THINKING IN GOVERNMENT
WHY USE DESIGN THINKING IN GOVERNMENT
WHY USE DESIGN THINKING IN GOVERNMENT
WHY USE DESIGN THINKING IN GOVERNMENT
12 case studies of the public sector
using design strategically
DESIGN FOR PUBLIC GOOD REPORT
MAKE IT WORK
MAKE IT WORK
SPIDER
Design thinking & HR
People are one of a companies greatest assets and people are also one of the public sectors greatest
assets.
DESIGN & HR
Using the tools
SEE WORKSHOP
Ice breaker exercise
KEY WORDS
What is design for?
What is policy for?
Mapping design in Latvia
The aim of this session is to co-develop a set of policy
proposal to enable the Latvian Government to better support
design in Latvia.
AIM
DESIGN ECOSYSTEM
Source: Whicher & Cawood, May 2012
SYSTEMS DIAGNOSTIC TOOL
SYSTEMS DIAGNOSTIC TOOL
Policy
04/07/23 Title of Presentation
04/07/23 Title of Presentation
04/07/23 Title of Presentation
04/07/23 Title of Presentation
04/07/23 Title of Presentation
04/07/23 Title of Presentation
04/07/23 Title of Presentation
SEE ACTIVITIES
Exercise 1: Design Ecosystem Diagnostic Tool
• 45 minutes to discuss and identify 1 strength and 1 weakness of each section of your design ecosystem and to map them onto your poster.
Developing policy proposals
• Design support programmes (subsidies/vouchers, export, tax credits)
• Training primary school teachers, knowledge transfer into industry or multi-disciplinary education.
• Using design thinking to innovate the public procurement process.
• Piloting design as an approach to policy-making or public service re-development
EXAMPLES
• 30 mins to identify concrete policy recommendations for tackling the weaknesses.
EXERCISE 2